Teresa Nogueiro - Academia.edu (original) (raw)

Papers by Teresa Nogueiro

Research paper thumbnail of Erasmus and International Credit Mobility in a Contribution to the Sustainable Development Goals Associated with Quality Education and Reducing Inequalities

IJAEDU- International E-Journal of Advances in Education, Sep 4, 2022

In Europe, and promoted by the European Commission, the Erasmus+ programme has been providing ins... more In Europe, and promoted by the European Commission, the Erasmus+ programme has been providing institutions, through various actions, with mobility and exchanges of students, teaching and non-teaching staff both within and outside Europe. In order to increase the qualitative impact of its actions and to ensure equal opportunities, the programme aims to make it easier to reach more people of all ages and from other cultures, and from diverse social and economic backgrounds. Considering the importance that this programme currently has at global level and its objectives being aligned with the 2030 agenda and given the fundamental characteristics and objectives of the programme and the mobility projects, it became relevant to analyse the contribution to the Sustainable Development Goals associated with quality education (SDG 4) and the reduction of inequalities (SDG 10). The research methodology used the analysis of the programme and Key Action 1 individual mobility for learning purposes objectives' and more specifically those related to mobilities of higher education participants under the International Credit Mobility (ICM) in the period 2014-2020, crossing them with those of the 2030 Agenda and Sustainable Development Goals 4 and 10. The questionnaires applied to the participants in this action were also analysed and was possible to check the prevalence of SDGs 4 and 10. It was found during the study that Erasmus, and mobility projects, strongly contribute to the Sustainable Development Goals of quality education and reducing inequalities, but that there are also other SDGs to which Erasmus can contribute and are certainly worth evaluating.

Research paper thumbnail of TQM and SDGs for Erasmus+ Programme—Quality Education, Reducing Inequalities, Climate Change, Peace and Justice

Social Sciences

Any element that enables higher education institutions (HEIs) to set themselves apart in a positi... more Any element that enables higher education institutions (HEIs) to set themselves apart in a positive and superior way in terms of their performance would be advantageous given the competitive climate in which they operate. The Erasmus+ Programme provides HEIs with yet another option to become more competitive and to contribute to the Sustainable Development Goals (SDGs) via the improvement of educational quality (SDG 4), reducing inequalities (SDG 10), climate action (SDG 13), and peace and justice (SDG 16). The goal of this work was to explore the potential relationships and synergies between HE sustainability and Total Quality Management (TQM) issues through the SDGs. The methodological approach was concentrated on the qualitative study of academic papers on TQM, sustainability, and the SDGs in HE as well as on the analysis of Regulation (EU) 2021/817, which established Erasmus+. We concluded that TQM and sustainability have synergies related to the SDGs, and the Erasmus+ Programme...

Research paper thumbnail of The Sustainable Development Goal 4 and the Impact Ranking: Quality Education in Portuguese Higher Education Institutions

Journal of biomedical research & environmental sciences, Nov 1, 2022

Research paper thumbnail of Critical Success Factors of TQM for Sustainability in Higher Education Institutions: A Theoretical Contribution

Quality Innovation and Sustainability

Research paper thumbnail of Qualidade e o modelo Common Assessment Framework (CAF): estudo empírico nos Serviços Académicos da Universidade de Évora

Research paper thumbnail of The Portuguese Higher Education and the Relevance of Deming's Philosophy

Research paper thumbnail of Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés Group

Business Ethics. A relational analysis between the philosophies of Total Quality Management (TQM)... more Business Ethics. A relational analysis between the philosophies of Total Quality Management (TQM) and Corporate Social Responsibility (CSR), quality excellence models and the elements of the TQM process, aspects and elements of the social responsibility process and CSR audit tools was done. The model resulting from the relational analysis was then applied to the University of Évora (UEv), which allowed us to analyze this case study. Result: The model was successfully applied to the University of Évora and the results obtained revealed the importance of Quality Management and Social Responsibility on the general managing of the institution to achieve a sustainable and promising future for all stakeholders (among others, students, workers, employers and society in general). Conclusion: The model has proved to be successful in providing useful information for a sustainable management of the University. It is shown that in a sustainable way both concepts and practices of TQM and CSR have evolved and have conjugate, making possible the improvement of the institution performance.

Research paper thumbnail of University of Évora is on the path to quality excellence: Academic Services as a pioneer on the of the Common Assessment Framework tool

Proceeding International Conference of Education, Research and Innovation (ICERI 2008), 2008

Research paper thumbnail of A qualidade e o modelo common assessment framework: O caso dos Serviços Académicos da Universidade de Évora

Research paper thumbnail of The Erasmus+ Programme and Sustainable Development Goals—Contribution of Mobility Actions in Higher Education

Sustainability, 2022

Erasmus+ is an EU programme in the fields of education, training, youth and sport for the period ... more Erasmus+ is an EU programme in the fields of education, training, youth and sport for the period 2014–2021 with a major impact at the international level. These areas are making important contributions to help address socioeconomic changes and the key challenges that Europe will face until the end of the decade as well as to support the implementation of the European policy agenda for growth, jobs, equity and social inclusion. The general objectives of the Erasmus+ Programme are intended to contribute to the overall achievement of the objectives of the Europe 2020 Strategy, among others related to sustainable development. Therefore, the main question is: “To which Sustainable Development Goals (SDG) do the Erasmus+ Programme and the mobility projects for higher education directly contribute to?” The answer to this question will allow us to start filling the knowledge gap at the borderline between SDG and Erasmus+. The purpose of this research is to identify, among the 17 SDGs, those...

Research paper thumbnail of Total Quality Management and Social Responsibility an Approach Through Their Synergies in Higher Education Institutions

Perspectives and Trends in Education and Technology, 2021

Research paper thumbnail of A gestao da qualidade e o modelo common assessment framework (CAF): uma aplicaçao prática no Ensino Superior Portugues

Actualmente, es la necesidad absoluta las instituciones del educacion superior siguen el camino d... more Actualmente, es la necesidad absoluta las instituciones del educacion superior siguen el camino de la calidad, no solo para la demanda creciente de la sociedad en general, pero tambien porque ellos son la palanca para la competitividad nacional. A pesar de varios modelos ellos existen con respecto a la calidad que podria aplicarse y podria usarse, este articulo se centro en un modelo: Common Assessment Framework (CAF). Despues del efectuada de conexion entre este modelo CAF y la Gestion de la Calidad, a traves de los principios de Deming, ella opto para la aplicacion del segundo en dos instituciones del educacion superior portuguesas, dado que ella considero tratar de una tecnica incluyendo de analisis y de desarrollo organico y, porque se cree que seria una primera fase en el camino largo de la calidad que tomaria los varios interviniendo que ellos la piensan sobre la calidad, en los formularios como pudiera alcanzarse y, como ultimo objetivo, en la mejora ininterrumpida, desde que...

Research paper thumbnail of Quality in Academic Services of the University of Évora – The Implementation of the Common Assessment Framework Tool

It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degre... more It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? For each institution to know the weak and strong points, the threats and opportunities of a service, a degree, a course, etc. is a matter of survival. But survival is not enough we must innovate and that is equal to quality. This study presents the various aspects relating to issues of quality, the model Common Assessment Framework, the diagnosis and the main results obtained by the use of questionnaire surveys applied to some students, internal clients and manage...

Research paper thumbnail of Transnational Cooperation Activities Under Erasmus+, the Case Study of Portugal

Erasmus+ is the European Union Programme in the fields of education, training, youth and sport fo... more Erasmus+ is the European Union Programme in the fields of education, training, youth and sport for the period 2014-2020. These four areas can make a major contribution to help tackle socioeconomic changes, the key challenges that Europe will be facing until the end of the decade and to support the implementation of the European policy agenda for growth, jobs, equity and social inclusion. The Erasmus+ Programme was planned to support Programme Countries' efforts to efficiently use the potential of Europe’s talent and social resources in a lifelong learning perspective, linking support to formal, non-formal and informal learning throughout the education, training and youth areas. The Programme also highlights the opportunities for cooperation and mobility with Partner Countries, in the fields of higher education and youth. This programme is considered to be the most successful of the European Commission. Transnational Cooperation Activities (TCA) between National Agencies aim to s...

Research paper thumbnail of A Relevância da Filosofia de Deming no Ensino Superior Português

Research paper thumbnail of Employability and the Bologna Process

After the implementation of the Bologna Process in Portuguese higher education institutions, it’s... more After the implementation of the Bologna Process in Portuguese higher education institutions, it’s necessary to start looking at some of its first consequences. The Bologna Process is now an integral part of the lexicon of reference of the whole European higher education. Although knowledge continues to be transmitted by the traditional way, Bologna covers qualifying new perspectives, generate changes of emphasis, including the Teaching for Learning and Education Training. Competitiveness, employment, labor market, etc. are concepts which are gradually internalized by the higher education institutions. In Portugal, with the adequacy of the various courses to the Paradigm of Bologna, the higher education institutions do not intend to offer students a mere system of training / education but different learning approaches and a set of skills that allow an easier insertion on the labor market. The enormous competitive advantages are the improved intellectual and cultural skills, associate...

Research paper thumbnail of Quality on the Portuguese Public Institutions and the Caf Model: Empiric Study on the University of Évora

More and more Quality is seen as a competitive and distinguish factor between institutions. Insti... more More and more Quality is seen as a competitive and distinguish factor between institutions. Institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But we wonder how to evaluate them? Why is it important? The degrees, the courses, the services that support all the University,...What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? This service is considered as essential and fundamental on Higher Education Institutions. The society is more and more demanding on professional terms. Therefore it is necessary to measure and evaluate that parameter in order to achieve Excellency throughout continuous improvement. Evaluation is p...

Research paper thumbnail of The Common Assessment Framework ( CAF ) and the Evaluation of Quality in a Public Service : Case Study of Academic Services of the University of Évora , Portugal

Society is more and more demanding on professional terms. Therefore, in order to achieve Excellen... more Society is more and more demanding on professional terms. Therefore, in order to achieve Excellence we need to go though processes of continuous improvement and we need to measure and to evaluate Quality which is increasingly seen as a competitive and distinguishing factor between institutions. And institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But a question remains: how do we evaluate them? Why is it important? Should we evaluate the graduate and post-graduate degrees, the services that support all the University,...What? In Portugal it is compulsory to evaluate the quality of the degrees taught on a Higher Education Institution. For that purpose a set of legislation has been approved: Law n.o38/94 of 21st November, Decree-law n.o205/98 of 11th July and Law n.o1/2003 of 6th January. But if this is a compulsory procedure, shouldn’t the structures that support all the life of a Higher Education Institution also be evaluated...

Research paper thumbnail of Quality and Social Responsibility: A view to continuous improvement and excellence in Portuguese Higher Education Institutions, the perspective of the students integrated in mobility programmes

The Total Quality Management (TQM) is increasingly a need for organizations. The growing social c... more The Total Quality Management (TQM) is increasingly a need for organizations. The growing social concerns have led organizations to think evolutionarily in quality, especially those wishing to make an approach towards excellence. TQM can be used as a determinant of the development of a corporate culture ethically sensitive. Models such as the European Quality Award and European Foundation for Quality Management incorporate an element of social responsibility and management practices compatible with the defender of the ideals of Corporate Social Responsibility (Ghobadian and Woo, 1996 and Martin-Castilla, 2002, cited by Ghobadian et al., 2007). Institutions of higher education are among the group of institutions that demand excellence. The quality and social responsibility are factors that begin to be part of their strategies. Students from Higher Education Institutions (HEI) integrated in mobility programs, increasingly important stakeholders for these institutions, will have their o...

Research paper thumbnail of A caminho da excelência: auto-avaliação organizacional através da utilização do modelo common assessment framework (CAF). O caso dos serviços académicos da universidade de Évora

Research paper thumbnail of Erasmus and International Credit Mobility in a Contribution to the Sustainable Development Goals Associated with Quality Education and Reducing Inequalities

IJAEDU- International E-Journal of Advances in Education, Sep 4, 2022

In Europe, and promoted by the European Commission, the Erasmus+ programme has been providing ins... more In Europe, and promoted by the European Commission, the Erasmus+ programme has been providing institutions, through various actions, with mobility and exchanges of students, teaching and non-teaching staff both within and outside Europe. In order to increase the qualitative impact of its actions and to ensure equal opportunities, the programme aims to make it easier to reach more people of all ages and from other cultures, and from diverse social and economic backgrounds. Considering the importance that this programme currently has at global level and its objectives being aligned with the 2030 agenda and given the fundamental characteristics and objectives of the programme and the mobility projects, it became relevant to analyse the contribution to the Sustainable Development Goals associated with quality education (SDG 4) and the reduction of inequalities (SDG 10). The research methodology used the analysis of the programme and Key Action 1 individual mobility for learning purposes objectives' and more specifically those related to mobilities of higher education participants under the International Credit Mobility (ICM) in the period 2014-2020, crossing them with those of the 2030 Agenda and Sustainable Development Goals 4 and 10. The questionnaires applied to the participants in this action were also analysed and was possible to check the prevalence of SDGs 4 and 10. It was found during the study that Erasmus, and mobility projects, strongly contribute to the Sustainable Development Goals of quality education and reducing inequalities, but that there are also other SDGs to which Erasmus can contribute and are certainly worth evaluating.

Research paper thumbnail of TQM and SDGs for Erasmus+ Programme—Quality Education, Reducing Inequalities, Climate Change, Peace and Justice

Social Sciences

Any element that enables higher education institutions (HEIs) to set themselves apart in a positi... more Any element that enables higher education institutions (HEIs) to set themselves apart in a positive and superior way in terms of their performance would be advantageous given the competitive climate in which they operate. The Erasmus+ Programme provides HEIs with yet another option to become more competitive and to contribute to the Sustainable Development Goals (SDGs) via the improvement of educational quality (SDG 4), reducing inequalities (SDG 10), climate action (SDG 13), and peace and justice (SDG 16). The goal of this work was to explore the potential relationships and synergies between HE sustainability and Total Quality Management (TQM) issues through the SDGs. The methodological approach was concentrated on the qualitative study of academic papers on TQM, sustainability, and the SDGs in HE as well as on the analysis of Regulation (EU) 2021/817, which established Erasmus+. We concluded that TQM and sustainability have synergies related to the SDGs, and the Erasmus+ Programme...

Research paper thumbnail of The Sustainable Development Goal 4 and the Impact Ranking: Quality Education in Portuguese Higher Education Institutions

Journal of biomedical research & environmental sciences, Nov 1, 2022

Research paper thumbnail of Critical Success Factors of TQM for Sustainability in Higher Education Institutions: A Theoretical Contribution

Quality Innovation and Sustainability

Research paper thumbnail of Qualidade e o modelo Common Assessment Framework (CAF): estudo empírico nos Serviços Académicos da Universidade de Évora

Research paper thumbnail of The Portuguese Higher Education and the Relevance of Deming's Philosophy

Research paper thumbnail of Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés Group

Business Ethics. A relational analysis between the philosophies of Total Quality Management (TQM)... more Business Ethics. A relational analysis between the philosophies of Total Quality Management (TQM) and Corporate Social Responsibility (CSR), quality excellence models and the elements of the TQM process, aspects and elements of the social responsibility process and CSR audit tools was done. The model resulting from the relational analysis was then applied to the University of Évora (UEv), which allowed us to analyze this case study. Result: The model was successfully applied to the University of Évora and the results obtained revealed the importance of Quality Management and Social Responsibility on the general managing of the institution to achieve a sustainable and promising future for all stakeholders (among others, students, workers, employers and society in general). Conclusion: The model has proved to be successful in providing useful information for a sustainable management of the University. It is shown that in a sustainable way both concepts and practices of TQM and CSR have evolved and have conjugate, making possible the improvement of the institution performance.

Research paper thumbnail of University of Évora is on the path to quality excellence: Academic Services as a pioneer on the of the Common Assessment Framework tool

Proceeding International Conference of Education, Research and Innovation (ICERI 2008), 2008

Research paper thumbnail of A qualidade e o modelo common assessment framework: O caso dos Serviços Académicos da Universidade de Évora

Research paper thumbnail of The Erasmus+ Programme and Sustainable Development Goals—Contribution of Mobility Actions in Higher Education

Sustainability, 2022

Erasmus+ is an EU programme in the fields of education, training, youth and sport for the period ... more Erasmus+ is an EU programme in the fields of education, training, youth and sport for the period 2014–2021 with a major impact at the international level. These areas are making important contributions to help address socioeconomic changes and the key challenges that Europe will face until the end of the decade as well as to support the implementation of the European policy agenda for growth, jobs, equity and social inclusion. The general objectives of the Erasmus+ Programme are intended to contribute to the overall achievement of the objectives of the Europe 2020 Strategy, among others related to sustainable development. Therefore, the main question is: “To which Sustainable Development Goals (SDG) do the Erasmus+ Programme and the mobility projects for higher education directly contribute to?” The answer to this question will allow us to start filling the knowledge gap at the borderline between SDG and Erasmus+. The purpose of this research is to identify, among the 17 SDGs, those...

Research paper thumbnail of Total Quality Management and Social Responsibility an Approach Through Their Synergies in Higher Education Institutions

Perspectives and Trends in Education and Technology, 2021

Research paper thumbnail of A gestao da qualidade e o modelo common assessment framework (CAF): uma aplicaçao prática no Ensino Superior Portugues

Actualmente, es la necesidad absoluta las instituciones del educacion superior siguen el camino d... more Actualmente, es la necesidad absoluta las instituciones del educacion superior siguen el camino de la calidad, no solo para la demanda creciente de la sociedad en general, pero tambien porque ellos son la palanca para la competitividad nacional. A pesar de varios modelos ellos existen con respecto a la calidad que podria aplicarse y podria usarse, este articulo se centro en un modelo: Common Assessment Framework (CAF). Despues del efectuada de conexion entre este modelo CAF y la Gestion de la Calidad, a traves de los principios de Deming, ella opto para la aplicacion del segundo en dos instituciones del educacion superior portuguesas, dado que ella considero tratar de una tecnica incluyendo de analisis y de desarrollo organico y, porque se cree que seria una primera fase en el camino largo de la calidad que tomaria los varios interviniendo que ellos la piensan sobre la calidad, en los formularios como pudiera alcanzarse y, como ultimo objetivo, en la mejora ininterrumpida, desde que...

Research paper thumbnail of Quality in Academic Services of the University of Évora – The Implementation of the Common Assessment Framework Tool

It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degre... more It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? For each institution to know the weak and strong points, the threats and opportunities of a service, a degree, a course, etc. is a matter of survival. But survival is not enough we must innovate and that is equal to quality. This study presents the various aspects relating to issues of quality, the model Common Assessment Framework, the diagnosis and the main results obtained by the use of questionnaire surveys applied to some students, internal clients and manage...

Research paper thumbnail of Transnational Cooperation Activities Under Erasmus+, the Case Study of Portugal

Erasmus+ is the European Union Programme in the fields of education, training, youth and sport fo... more Erasmus+ is the European Union Programme in the fields of education, training, youth and sport for the period 2014-2020. These four areas can make a major contribution to help tackle socioeconomic changes, the key challenges that Europe will be facing until the end of the decade and to support the implementation of the European policy agenda for growth, jobs, equity and social inclusion. The Erasmus+ Programme was planned to support Programme Countries' efforts to efficiently use the potential of Europe’s talent and social resources in a lifelong learning perspective, linking support to formal, non-formal and informal learning throughout the education, training and youth areas. The Programme also highlights the opportunities for cooperation and mobility with Partner Countries, in the fields of higher education and youth. This programme is considered to be the most successful of the European Commission. Transnational Cooperation Activities (TCA) between National Agencies aim to s...

Research paper thumbnail of A Relevância da Filosofia de Deming no Ensino Superior Português

Research paper thumbnail of Employability and the Bologna Process

After the implementation of the Bologna Process in Portuguese higher education institutions, it’s... more After the implementation of the Bologna Process in Portuguese higher education institutions, it’s necessary to start looking at some of its first consequences. The Bologna Process is now an integral part of the lexicon of reference of the whole European higher education. Although knowledge continues to be transmitted by the traditional way, Bologna covers qualifying new perspectives, generate changes of emphasis, including the Teaching for Learning and Education Training. Competitiveness, employment, labor market, etc. are concepts which are gradually internalized by the higher education institutions. In Portugal, with the adequacy of the various courses to the Paradigm of Bologna, the higher education institutions do not intend to offer students a mere system of training / education but different learning approaches and a set of skills that allow an easier insertion on the labor market. The enormous competitive advantages are the improved intellectual and cultural skills, associate...

Research paper thumbnail of Quality on the Portuguese Public Institutions and the Caf Model: Empiric Study on the University of Évora

More and more Quality is seen as a competitive and distinguish factor between institutions. Insti... more More and more Quality is seen as a competitive and distinguish factor between institutions. Institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But we wonder how to evaluate them? Why is it important? The degrees, the courses, the services that support all the University,...What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? This service is considered as essential and fundamental on Higher Education Institutions. The society is more and more demanding on professional terms. Therefore it is necessary to measure and evaluate that parameter in order to achieve Excellency throughout continuous improvement. Evaluation is p...

Research paper thumbnail of The Common Assessment Framework ( CAF ) and the Evaluation of Quality in a Public Service : Case Study of Academic Services of the University of Évora , Portugal

Society is more and more demanding on professional terms. Therefore, in order to achieve Excellen... more Society is more and more demanding on professional terms. Therefore, in order to achieve Excellence we need to go though processes of continuous improvement and we need to measure and to evaluate Quality which is increasingly seen as a competitive and distinguishing factor between institutions. And institutions from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But a question remains: how do we evaluate them? Why is it important? Should we evaluate the graduate and post-graduate degrees, the services that support all the University,...What? In Portugal it is compulsory to evaluate the quality of the degrees taught on a Higher Education Institution. For that purpose a set of legislation has been approved: Law n.o38/94 of 21st November, Decree-law n.o205/98 of 11th July and Law n.o1/2003 of 6th January. But if this is a compulsory procedure, shouldn’t the structures that support all the life of a Higher Education Institution also be evaluated...

Research paper thumbnail of Quality and Social Responsibility: A view to continuous improvement and excellence in Portuguese Higher Education Institutions, the perspective of the students integrated in mobility programmes

The Total Quality Management (TQM) is increasingly a need for organizations. The growing social c... more The Total Quality Management (TQM) is increasingly a need for organizations. The growing social concerns have led organizations to think evolutionarily in quality, especially those wishing to make an approach towards excellence. TQM can be used as a determinant of the development of a corporate culture ethically sensitive. Models such as the European Quality Award and European Foundation for Quality Management incorporate an element of social responsibility and management practices compatible with the defender of the ideals of Corporate Social Responsibility (Ghobadian and Woo, 1996 and Martin-Castilla, 2002, cited by Ghobadian et al., 2007). Institutions of higher education are among the group of institutions that demand excellence. The quality and social responsibility are factors that begin to be part of their strategies. Students from Higher Education Institutions (HEI) integrated in mobility programs, increasingly important stakeholders for these institutions, will have their o...

Research paper thumbnail of A caminho da excelência: auto-avaliação organizacional através da utilização do modelo common assessment framework (CAF). O caso dos serviços académicos da universidade de Évora