Jennifer Chan | Universiti Malaysia Sabah (original) (raw)

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Papers by Jennifer Chan

Research paper thumbnail of Local Community Participation and Responsible Tourism Practices in Ecotourism Destination: A Case of Lower Kinabatangan, Sabah

Sustainability

Recognizing the importance of local community participation in responsible tourism and its benefi... more Recognizing the importance of local community participation in responsible tourism and its benefits, this case study explores and analyses the local community participation and responsible tourism practices at Lower Kinabatangan, Sabah, a premier ecotourism destination from the stakeholders’ perspectives. It also describes the perception and attitudes towards tourism development including the key issues and challenges faced by the local communities. The case study adopted multiple methods involving focus-group interviews and survey questionnaires with the respective local communities residing in Lower Kinabatangan. Findings reveal that local communities recognized that Lower Kinabatangan has great potential to be developed as a sustainable ecotourism destination and to generate economic benefit. Despite this, there is limited participation of local communities in ecotourism development and responsible tourism practices among the local communities. The socio-economic demographic of t...

Research paper thumbnail of Sustaining Tourist Satisfaction on Mount Kinabalu, Sabah

SHS Web of Conferences, 2014

Research paper thumbnail of The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences

Journal of Hospitality Marketing & Management, 2009

Research paper thumbnail of Binary geometric process model for the modeling of longitudinal binary data with trend

Computational Statistics, 2010

We propose the Binary Geometric Process (BGP) model for longitudinal binary data with trends. The... more We propose the Binary Geometric Process (BGP) model for longitudinal binary data with trends. The Geometric Process (GP) model contains two components to capture the dynamics on a trend: the mean of an underlying renewal process and the ratio which measures the direction and strength of the trend. The GP model is extended to binary data using a latent GP. The statistical inference for the BGP models is conducted using the least-square, maximum likelihood (ML) and Bayesian methods. The model is demonstrated through simulation studies and real data analyzes. Results reveal that all estimators perform satisfactorily and that the ML estimator performs the best. Moreover the BGP model is better than the ordinary logistic regression model.

Research paper thumbnail of Exploring Sustainable Human Resource Practices and Framework in Star-Rated Hotels

Sustainability

Extensive attention has been paid to environmental issues when evaluating the sustainability of o... more Extensive attention has been paid to environmental issues when evaluating the sustainability of organisations, and little attention has been paid to sustainable human capital practices. The literature shows contradictions and gaps among theoretical propositions, empirical findings, and the realities of human resource management (HRM). Theoretical approaches and empirical studies state that effective HRM is essential, yet in actual practice and employment conditions, the importance of effective HRM is not reflected. Thus, this paper aims to determine the critical emerging issues that affect human resource practices and management in the current employment context, as well as proposes a sustainable human resource framework for the hotel industry. Data were collected via in-depth focus group interviews with 40 respondents from operational, supervisorial, and managerial positions in the Malaysia hotel industry. The proposed model of sustainable human resource practices can yield a wide ...

Research paper thumbnail of Local Community Participation and Responsible Tourism Practices in Ecotourism Destination: A Case of Lower Kinabatangan, Sabah

Sustainability

Recognizing the importance of local community participation in responsible tourism and its benefi... more Recognizing the importance of local community participation in responsible tourism and its benefits, this case study explores and analyses the local community participation and responsible tourism practices at Lower Kinabatangan, Sabah, a premier ecotourism destination from the stakeholders’ perspectives. It also describes the perception and attitudes towards tourism development including the key issues and challenges faced by the local communities. The case study adopted multiple methods involving focus-group interviews and survey questionnaires with the respective local communities residing in Lower Kinabatangan. Findings reveal that local communities recognized that Lower Kinabatangan has great potential to be developed as a sustainable ecotourism destination and to generate economic benefit. Despite this, there is limited participation of local communities in ecotourism development and responsible tourism practices among the local communities. The socio-economic demographic of t...

Research paper thumbnail of Sustaining Tourist Satisfaction on Mount Kinabalu, Sabah

SHS Web of Conferences, 2014

Research paper thumbnail of The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences

Journal of Hospitality Marketing & Management, 2009

Research paper thumbnail of Binary geometric process model for the modeling of longitudinal binary data with trend

Computational Statistics, 2010

We propose the Binary Geometric Process (BGP) model for longitudinal binary data with trends. The... more We propose the Binary Geometric Process (BGP) model for longitudinal binary data with trends. The Geometric Process (GP) model contains two components to capture the dynamics on a trend: the mean of an underlying renewal process and the ratio which measures the direction and strength of the trend. The GP model is extended to binary data using a latent GP. The statistical inference for the BGP models is conducted using the least-square, maximum likelihood (ML) and Bayesian methods. The model is demonstrated through simulation studies and real data analyzes. Results reveal that all estimators perform satisfactorily and that the ML estimator performs the best. Moreover the BGP model is better than the ordinary logistic regression model.

Research paper thumbnail of Exploring Sustainable Human Resource Practices and Framework in Star-Rated Hotels

Sustainability

Extensive attention has been paid to environmental issues when evaluating the sustainability of o... more Extensive attention has been paid to environmental issues when evaluating the sustainability of organisations, and little attention has been paid to sustainable human capital practices. The literature shows contradictions and gaps among theoretical propositions, empirical findings, and the realities of human resource management (HRM). Theoretical approaches and empirical studies state that effective HRM is essential, yet in actual practice and employment conditions, the importance of effective HRM is not reflected. Thus, this paper aims to determine the critical emerging issues that affect human resource practices and management in the current employment context, as well as proposes a sustainable human resource framework for the hotel industry. Data were collected via in-depth focus group interviews with 40 respondents from operational, supervisorial, and managerial positions in the Malaysia hotel industry. The proposed model of sustainable human resource practices can yield a wide ...

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