Emma Juaneda | Universidad de La Rioja (original) (raw)
Papers by Emma Juaneda
Food quality and preference, Apr 1, 2024
The growing concern for environmental preservation, sustainability and the well-being of producer... more The growing concern for environmental preservation, sustainability and the well-being of producers and consumers has created demand for alternative organic products. In the context of organic product consumption, individuals may be motivated by self-care or world-care factors. This study proposes a new, adapted version of the SOR model − stimulus (S), organism (O), response (R) − to explore the acceptance of an organic coffee produced in Peru. The model used data from 570 Spanish consumers, and the analysis was carried out using partial least squares (PLS), based on variance. The findings revealed that world-care (S) significantly influences both hedonic and utilitarian attitudes (O), while self-care (S) was not found to have a significant impact on these attitudes. In addition, both hedonic and utilitarian attitudes were found to influence consumers' purchase intentions for organic coffee (R), with hedonic attitudes playing a particularly crucial role. These results carry substantial theoretical and practical implications for the fostering of a more sustainable and environmentally conscious coffee market.
Gestión y Tendencias, 2017
La actividad económica, tanto pública como privada suele tener un impacto directo sobre las perso... more La actividad económica, tanto pública como privada suele tener un impacto directo sobre las personas y comunidades que se desenvuelven tanto en su entorno como en su interior. Las consecuencias sobre el medio ambiente, la salud, la afectación de los derechos de las comunidades, especialmente indígenas, la vulneración de los derechos fundamentales de sus trabajadores, particularmente a través de la adopción de medidas discriminatorias de distinta naturaleza, son los ejemplos más reiterativos de una realidad cada vez más acuciante. Este articulo plantea desafío de las empresas de revisar sus formas de organización a los efectos de dar debida cuenta de estas responsabilidades.
Food Quality and Preference, 2024
The growing concern for environmental preservation, sustainability and the well-being of producer... more The growing concern for environmental preservation, sustainability and the well-being of producers and consumers has created demand for alternative organic products. In the context of organic product consumption, individuals may be motivated by self-care or world-care factors. This study proposes a new, adapted version of the SOR model − stimulus (S), organism (O), response (R) − to explore the acceptance of an organic coffee produced in Peru. The model used data from 570 Spanish consumers, and the analysis was carried out using partial least squares (PLS), based on variance. The findings revealed that world-care (S) significantly influences both hedonic and utilitarian attitudes (O), while self-care (S) was not found to have a significant impact on these attitudes. In addition, both hedonic and utilitarian attitudes were found to influence consumers' purchase intentions for organic coffee (R), with hedonic attitudes playing a particularly crucial role. These results carry substantial theoretical and practical implications for the fostering of a more sustainable and environmentally conscious coffee market.
Tourism Management Perspectives, 2020
This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might e... more This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might enhance the Tourist Shopping Journey (TSJ) through offering information sources that meet visitors' needs and preferences. The CAN (Cognitive-Affective-Normative) model was employed to explore the antecedents of using information sources for purchases made in destinations. The importance of the cognitive variables performance and effort expectancy in the purchasing process are highlighted: tourists are pragmatic when consulting information sources in destinations. This study contributes to the knowledge of the role of information sources in TSJ behaviour, and can help managers in the development of STD strategies and services. It also opens new research lines by considering the TSJ as a hitherto unexamined holistic process. This is a two-pronged strategy, as once a destination is the main
Frontiers in Psychology, 2016
The advance of the Internet and new technologies over the last decade has transformed the retaili... more The advance of the Internet and new technologies over the last decade has transformed the retailing panorama. More and more channels are emerging, causing consumers to change their habits and shopping behavior. An omnichannel strategy is a form of retailing that, by enabling real interaction, allows customers to shop across channels anywhere and at any time, thereby providing them with a unique, complete, and seamless shopping experience that breaks down the barriers between channels. This paper aims to identify the factors that influence omnichannel consumers' behavior through their acceptance of and intention to use new technologies during the shopping process. To this end, an original model was developed to explain omnichannel shopping behavior based on the variables used in the UTAUT2 model and two additional factors: personal innovativeness and perceived security. The model was tested with a sample of 628 Spanish customers of the store Zara who had used at least two channels during their most recent shopping journey. The results indicate that the key determinants of purchase intention in an omnichannel context are, in order of importance: personal innovativeness, effort expectancy, and performance expectancy. The theoretical and managerial implications are discussed.
Evalcomix Evaluacion De Competencias En Un Contexto De Aprendizaje Mixto 2008 Isbn 978 84 691 6042 8 Pags 382 451, 2008
La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incid... more La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incide en su gestión, ya que se centran como eje principal las expectativas y las necesidades del usuario, alrededor del cuál giran las actuaciones. Evaluar los programas sociales, desde la gestión de la calidad, constituye un instrumento para valorar objetivos específicos, demostrar relaciones causa-efecto así como mejorar procesos y procedimientos.
ABSTRACT The creation of platforms, federations and/or coordinators as second rate organizations,... more ABSTRACT The creation of platforms, federations and/or coordinators as second rate organizations, is performed so as to create spaces of cooperation, meeting, debate and strengthening of the organizations that along with their “equals” take position in society. These platforms can be formed formally, according to the usual legal figures, or can be established informally just as expressions of emerging social movements. In both cases specific structures of governance and cooperation are shaped to make possible the coordination and the debate so as to achieve the proposed purposes. In this moment of crisis, the role of platforms is essential to strengthen and support the entities. In most of the processes by which a platform is created we can realize there is a common motivation: the need to form an entity that defends/represents/channels the interests of the promoting organizations. However it is obvious that these platforms perform some other roles. Along their own space and evolutions, they keep on assuming more tasks. The usual and traditional functions can be assembled in 1) To act as representatives; 2) To provide a common space of work and dialogue; 3) To supply the obtention of resources; 4) To sensitize the different agents; 5) To establish bonds of collaboration. However, the platforms and social entities that have created them have come to occupy a position more and more outstanding in the social, political and economic processes in our society. In each of these dimensions stand out the increasing movement of persons, of material and financial resources, the creation of intangible elements regarding its prestige and relevance and the incidence in common matters (Anheir, 2009; Manne, 1999). In this way the general exigencies have also multiply not only in the behaviour but also in the precision in the acting and the commitment with the aims to which they are linked. And so we find new functions arise as: 1) To establish the values and principles shared among the entities to shape them trough a code of common behaviour, and at the same time watching that the application and fulfillment is accomplished; 2) To establish the standard rules of acting and rendering of accounts; 3) To define the proceeding to measure and observe the acting of the entities as a whole and their control. These functions are performed following certain values, among them the democratic principles, searching , first of all, the interest of the collective and with a participative method of work. And so, the platforms also become places where common rules of work and cooperation are established, encouraging different models of work in a net, and so being able to create social capital (Bryce, 2006). As Hooghe (2003) says, the voluntary associations have a major importance in the establishing of a democratic culture . Smith & al. (2004) suggest that the social interaction in the voluntary organizations develops in persons the assumption of democratic and cooperative values and attitudes. From this focus of the rules the academic literature is wide (Alexander and Weiner, 1998; Bishop 2008; Hansmann, 1980 and 2006; Ostrower 2007) And obviously, this also gives answer to different focus. On one side, one of the currents is based in the traditional vision which defends hierarchy-based models where specific roles and tasks are given to the different actors making great differences between those who are able to make decisions, those who are able to put them in practice and those who suffer the consequences and results of them. On the other hand, the stakeholder theory claims the need and obligation to incorporate different actors in the process of making decisions. In this sense should be noted the proposal of the definition of governance shown in some documents of the UNO (Sheng,2006). “Governance is the process of making decisions and the process by which this decisions are implemented” and we must understand by this that it is created a group of relationships among the several actors in the different government levels and the several actors of the civil society. Having all this in mind, the aims of this work are: 1) To define the main functions of platforms (second-level organizations; 2) To analyze the organizing structures and basic elements from the perspective of the process of their internal organization; 3) To study de development of nets focussing the process of external participation and the relationship with the public administrations as actors taking part in public affairs; 4) To express proposals to improve the governance and participation of the second-level platform from successful experiences. This analysis is performed from a sample of 200 entities in Spain. The analysis methodology is the analysis of the indicators of governance and participation coming from interviews performed to federations. In this sense different backgrounds are proposed about the main characteristics and functions observed in federations…
La crisis del modelo de Estado de Bienestar durante los años 80 ha provocado su constante reestru... more La crisis del modelo de Estado de Bienestar durante los años 80 ha provocado su constante reestructuración mediante la incorporación de diferentes soluciones por parte de los estados de la UE, obligados a mantener los derechos adquiridos en los escenarios de protección tradicionales. Una de las premisas del modelo ideado en la cumbre de Lisboa era la de favorecer un modelo económico y social equilibrado de todos los países miembros y un desarrollo sostenible basado en un crecimiento promovido desde economías basadas en el conocimiento. A pesar de que la declaración de Lisboa marcó un periodo de diez años para la implantación de la estrategia, que abarcaba hasta el año 2010, la incorporación a la Unión Europea, en el año 2004, de 10 países y 2 países más en el año 2007, ha generado nuevas dificultades para alcanzar los objetivos establecidos, a lo que ha contribuido además la ralentización del crecimiento económico. Una de las líneas de actuación promovidas desde la Unión Europea par...
http://www.paraninfo.es/catalogo/9788428329712/la-calidad-en-las-organizaciones-turisticas
This chapter reviews research on the acquisition-recruitment of members and the retention vs. tur... more This chapter reviews research on the acquisition-recruitment of members and the retention vs. turnover of members of different kinds of membership associations (MAs) around the world. The leadership-management perspective of this chapter differs from the basic research perspective of Part IV, on why people participate. For civic and community-based MAs, institutional context and internal organizational characteristics are key influences. For religious congregations, we describe research in religiously free societies versus more restrictive ones. For professional associations, we examine whether national and international forces versus the strength and viability of local framework influence primarily member attraction and maintenance. The chapter also points briefly to research on acquisition and retention of members in political parties, alumni associations, credit unions, worker cooperatives, solidarity associations, and emergency response teams.
Cuadernos de Estudios Empresariales, 2015
En las últimas décadas han sido numerosas las aportaciones sobre los umbrales psicológicos de pre... more En las últimas décadas han sido numerosas las aportaciones sobre los umbrales psicológicos de precios. La enorme cantidad de estudios provoca en ocasiones una confusión terminológica: el mismo término de umbral definido de formas diferentes o empleado para conceptos diferentes. A pesar de la importancia de los umbrales para comprender cómo los clientes perciben el precio, no existe ningún modelo comprehensivo que aglutine las diversas aportaciones y permita una visión global. Este trabajo presenta el "estado de la cuestión" analizando la literatura más relevante que abarca más de medio siglo detectando seis tipos de umbrales, sobre los que proponemos un modelo con las variables que influyen en su formación. Implicaciones prácticas para la gestión y limitaciones son también abordadas en este trabajo. Palabras clave: precio percibido, umbral psicológico, sensibilidad al precio, señal de calidad. Pelegrín-Borondo et al. Umbrales psicológicos de precios...
Cuadernos de Gestión, 2013
Las dificultades de los gobiernos occidentales para mantener los Sistemas de Bienestar han promov... more Las dificultades de los gobiernos occidentales para mantener los Sistemas de Bienestar han promovido la privatización en la gestión de los servicios. Las organizaciones del Tercer Sector, en su papel como proveedoras de servicios, deben adaptarse a los cambios provocados por las demandas sociales y tratar de fomentar su participación en la configuración de los sistemas, pero siendo capaces de demostrar la eficiencia con la que desarrollan sus actividades. Ante este reto, los sistemas de gestión de la calidad ofrecen una oportunidad a las organizaciones del Tercer Sector, aunque por parte de las entidades que conforman el sector se mantienen ciertas reticencias sobre la validez del modelo a causa de su origen empresarial. Este trabajo de investigación tiene por objetivo el estudio de los procesos de implantación de un sistema de Gestión de la Calidad en las organizaciones del Tercer Sector Social. Para ello se llevó a cabo un análisis de casos múltiples, eligiendo cuatro organizaciones en diferentes estadios de implantación. El tratamiento de la información se realizó mediante el software de análisis cualitativo Atlas.ti y, para la evaluación de cada caso, se siguió el sistema de valoración del EFQM, analizando los diferentes elementos de los agentes facilitadores. Los principales resultados muestran la importancia de las alianzas, el enfoque en el usuario así como en las personas, los cuales son considerados como elementos clave para estas organizaciones. El trabajo muestra las conclusiones para cuatro casos, pero sugiere la importancia de establecer las relaciones entre los agentes facilitadores así como un análisis causal para futuras líneas de investigación.
Resumen: La importancia del Compromiso organizativo como constructo se debe a que es uno de los e... more Resumen: La importancia del Compromiso organizativo como constructo se debe a que es uno de los elementos fundamentales sobre los que se sustenta la estrategia organizativa. El deseo de permanencia de los individuos y la reducción de la intención de abandono, ...
El sector no lucrativo de la economía social …, 2011
... valores de mercado. Por otra parte, tal y como señalan en su trabajo Díaz Foncea y Marcuello ... more ... valores de mercado. Por otra parte, tal y como señalan en su trabajo Díaz Foncea y Marcuello Servós (2010), existe una menor dependencia del empleo cooperativo ante las variaciones mostradas por el PIB. Tanto si aumenta ...
Boletín de estudios económicos, 2009
La participación de los usuarios en las entidades proveedoras de servicios sociales se debe enten... more La participación de los usuarios en las entidades proveedoras de servicios sociales se debe entender dentro de un modelo participativo de gestión basado en los diferentes grupos de interés. En el caso de la participación de los usuarios encontramos una ...
www-sre.wu-wien.ac.at
Page 1. 1 SOCIAL SPENDING, PUBLIC GENERATION OF SOCIAL CAPITAL AND ECONOMIC GROWTH Jesús Clemente... more Page 1. 1 SOCIAL SPENDING, PUBLIC GENERATION OF SOCIAL CAPITAL AND ECONOMIC GROWTH Jesús Clemente Carmen Marcuello Antonio Montañés Fernando Pueyo Faculty of Economics, University of Zaragoza, Spain. ISTR Sixth International Conference ...
Frontiers in Psychology, 2017
From an Organizational Behavior perspective, it is important to recognize the links generated bet... more From an Organizational Behavior perspective, it is important to recognize the links generated between individuals and the organization that encourage a desire for permanence. After more than a half century of research, Organizational Commitment remains one of the open questions in the Psychology of Organizations. It is considered an essential factor for explaining individual behavior in the organization such as satisfaction, turnover intention, or loyalty. In this paper, we analyze different contributions regarding the nature of the bond between the individual and the organization. Taking into account the peculiarities of Non-profit Organizations, we present different interpretation for later validation, comparing results from the Confirmatory Factor Analysis of the four models obtained using exploratory factor analysis, both conducted on a sample of 235 members of Non-profit Organizations.
The concept of user participation has been developing for the last decades in European welfare po... more The concept of user participation has been developing for the last decades in European welfare policy. There is however, wide debate about the complex interactions involved in its implementation at different policy levels. Following this rationale, this chapter analyzes how the concept of participation is presented and promoted at different levels of governance programs, particularly for marginalized groups in Spain. We examine eight policy documents at 3 different policy levels (macro-meso and micro) ranging from European frameworks to Spain’s National Action Plans and programs at municipal level. We have selected the City of Logroño in La Rioja region as a medium-sized city in Spain representative of the main characteristics of this type of place and collective. Our analysis may help understanding of how policy goals are transferred from the regional to the local level, and identify gaps in the inclusion of marginalized groups, not only in participation in the definition of service needs but also in the decision making process. (See book URL)
Food quality and preference, Apr 1, 2024
The growing concern for environmental preservation, sustainability and the well-being of producer... more The growing concern for environmental preservation, sustainability and the well-being of producers and consumers has created demand for alternative organic products. In the context of organic product consumption, individuals may be motivated by self-care or world-care factors. This study proposes a new, adapted version of the SOR model − stimulus (S), organism (O), response (R) − to explore the acceptance of an organic coffee produced in Peru. The model used data from 570 Spanish consumers, and the analysis was carried out using partial least squares (PLS), based on variance. The findings revealed that world-care (S) significantly influences both hedonic and utilitarian attitudes (O), while self-care (S) was not found to have a significant impact on these attitudes. In addition, both hedonic and utilitarian attitudes were found to influence consumers' purchase intentions for organic coffee (R), with hedonic attitudes playing a particularly crucial role. These results carry substantial theoretical and practical implications for the fostering of a more sustainable and environmentally conscious coffee market.
Gestión y Tendencias, 2017
La actividad económica, tanto pública como privada suele tener un impacto directo sobre las perso... more La actividad económica, tanto pública como privada suele tener un impacto directo sobre las personas y comunidades que se desenvuelven tanto en su entorno como en su interior. Las consecuencias sobre el medio ambiente, la salud, la afectación de los derechos de las comunidades, especialmente indígenas, la vulneración de los derechos fundamentales de sus trabajadores, particularmente a través de la adopción de medidas discriminatorias de distinta naturaleza, son los ejemplos más reiterativos de una realidad cada vez más acuciante. Este articulo plantea desafío de las empresas de revisar sus formas de organización a los efectos de dar debida cuenta de estas responsabilidades.
Food Quality and Preference, 2024
The growing concern for environmental preservation, sustainability and the well-being of producer... more The growing concern for environmental preservation, sustainability and the well-being of producers and consumers has created demand for alternative organic products. In the context of organic product consumption, individuals may be motivated by self-care or world-care factors. This study proposes a new, adapted version of the SOR model − stimulus (S), organism (O), response (R) − to explore the acceptance of an organic coffee produced in Peru. The model used data from 570 Spanish consumers, and the analysis was carried out using partial least squares (PLS), based on variance. The findings revealed that world-care (S) significantly influences both hedonic and utilitarian attitudes (O), while self-care (S) was not found to have a significant impact on these attitudes. In addition, both hedonic and utilitarian attitudes were found to influence consumers' purchase intentions for organic coffee (R), with hedonic attitudes playing a particularly crucial role. These results carry substantial theoretical and practical implications for the fostering of a more sustainable and environmentally conscious coffee market.
Tourism Management Perspectives, 2020
This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might e... more This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might enhance the Tourist Shopping Journey (TSJ) through offering information sources that meet visitors' needs and preferences. The CAN (Cognitive-Affective-Normative) model was employed to explore the antecedents of using information sources for purchases made in destinations. The importance of the cognitive variables performance and effort expectancy in the purchasing process are highlighted: tourists are pragmatic when consulting information sources in destinations. This study contributes to the knowledge of the role of information sources in TSJ behaviour, and can help managers in the development of STD strategies and services. It also opens new research lines by considering the TSJ as a hitherto unexamined holistic process. This is a two-pronged strategy, as once a destination is the main
Frontiers in Psychology, 2016
The advance of the Internet and new technologies over the last decade has transformed the retaili... more The advance of the Internet and new technologies over the last decade has transformed the retailing panorama. More and more channels are emerging, causing consumers to change their habits and shopping behavior. An omnichannel strategy is a form of retailing that, by enabling real interaction, allows customers to shop across channels anywhere and at any time, thereby providing them with a unique, complete, and seamless shopping experience that breaks down the barriers between channels. This paper aims to identify the factors that influence omnichannel consumers' behavior through their acceptance of and intention to use new technologies during the shopping process. To this end, an original model was developed to explain omnichannel shopping behavior based on the variables used in the UTAUT2 model and two additional factors: personal innovativeness and perceived security. The model was tested with a sample of 628 Spanish customers of the store Zara who had used at least two channels during their most recent shopping journey. The results indicate that the key determinants of purchase intention in an omnichannel context are, in order of importance: personal innovativeness, effort expectancy, and performance expectancy. The theoretical and managerial implications are discussed.
Evalcomix Evaluacion De Competencias En Un Contexto De Aprendizaje Mixto 2008 Isbn 978 84 691 6042 8 Pags 382 451, 2008
La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incid... more La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incide en su gestión, ya que se centran como eje principal las expectativas y las necesidades del usuario, alrededor del cuál giran las actuaciones. Evaluar los programas sociales, desde la gestión de la calidad, constituye un instrumento para valorar objetivos específicos, demostrar relaciones causa-efecto así como mejorar procesos y procedimientos.
ABSTRACT The creation of platforms, federations and/or coordinators as second rate organizations,... more ABSTRACT The creation of platforms, federations and/or coordinators as second rate organizations, is performed so as to create spaces of cooperation, meeting, debate and strengthening of the organizations that along with their “equals” take position in society. These platforms can be formed formally, according to the usual legal figures, or can be established informally just as expressions of emerging social movements. In both cases specific structures of governance and cooperation are shaped to make possible the coordination and the debate so as to achieve the proposed purposes. In this moment of crisis, the role of platforms is essential to strengthen and support the entities. In most of the processes by which a platform is created we can realize there is a common motivation: the need to form an entity that defends/represents/channels the interests of the promoting organizations. However it is obvious that these platforms perform some other roles. Along their own space and evolutions, they keep on assuming more tasks. The usual and traditional functions can be assembled in 1) To act as representatives; 2) To provide a common space of work and dialogue; 3) To supply the obtention of resources; 4) To sensitize the different agents; 5) To establish bonds of collaboration. However, the platforms and social entities that have created them have come to occupy a position more and more outstanding in the social, political and economic processes in our society. In each of these dimensions stand out the increasing movement of persons, of material and financial resources, the creation of intangible elements regarding its prestige and relevance and the incidence in common matters (Anheir, 2009; Manne, 1999). In this way the general exigencies have also multiply not only in the behaviour but also in the precision in the acting and the commitment with the aims to which they are linked. And so we find new functions arise as: 1) To establish the values and principles shared among the entities to shape them trough a code of common behaviour, and at the same time watching that the application and fulfillment is accomplished; 2) To establish the standard rules of acting and rendering of accounts; 3) To define the proceeding to measure and observe the acting of the entities as a whole and their control. These functions are performed following certain values, among them the democratic principles, searching , first of all, the interest of the collective and with a participative method of work. And so, the platforms also become places where common rules of work and cooperation are established, encouraging different models of work in a net, and so being able to create social capital (Bryce, 2006). As Hooghe (2003) says, the voluntary associations have a major importance in the establishing of a democratic culture . Smith & al. (2004) suggest that the social interaction in the voluntary organizations develops in persons the assumption of democratic and cooperative values and attitudes. From this focus of the rules the academic literature is wide (Alexander and Weiner, 1998; Bishop 2008; Hansmann, 1980 and 2006; Ostrower 2007) And obviously, this also gives answer to different focus. On one side, one of the currents is based in the traditional vision which defends hierarchy-based models where specific roles and tasks are given to the different actors making great differences between those who are able to make decisions, those who are able to put them in practice and those who suffer the consequences and results of them. On the other hand, the stakeholder theory claims the need and obligation to incorporate different actors in the process of making decisions. In this sense should be noted the proposal of the definition of governance shown in some documents of the UNO (Sheng,2006). “Governance is the process of making decisions and the process by which this decisions are implemented” and we must understand by this that it is created a group of relationships among the several actors in the different government levels and the several actors of the civil society. Having all this in mind, the aims of this work are: 1) To define the main functions of platforms (second-level organizations; 2) To analyze the organizing structures and basic elements from the perspective of the process of their internal organization; 3) To study de development of nets focussing the process of external participation and the relationship with the public administrations as actors taking part in public affairs; 4) To express proposals to improve the governance and participation of the second-level platform from successful experiences. This analysis is performed from a sample of 200 entities in Spain. The analysis methodology is the analysis of the indicators of governance and participation coming from interviews performed to federations. In this sense different backgrounds are proposed about the main characteristics and functions observed in federations…
La crisis del modelo de Estado de Bienestar durante los años 80 ha provocado su constante reestru... more La crisis del modelo de Estado de Bienestar durante los años 80 ha provocado su constante reestructuración mediante la incorporación de diferentes soluciones por parte de los estados de la UE, obligados a mantener los derechos adquiridos en los escenarios de protección tradicionales. Una de las premisas del modelo ideado en la cumbre de Lisboa era la de favorecer un modelo económico y social equilibrado de todos los países miembros y un desarrollo sostenible basado en un crecimiento promovido desde economías basadas en el conocimiento. A pesar de que la declaración de Lisboa marcó un periodo de diez años para la implantación de la estrategia, que abarcaba hasta el año 2010, la incorporación a la Unión Europea, en el año 2004, de 10 países y 2 países más en el año 2007, ha generado nuevas dificultades para alcanzar los objetivos establecidos, a lo que ha contribuido además la ralentización del crecimiento económico. Una de las líneas de actuación promovidas desde la Unión Europea par...
http://www.paraninfo.es/catalogo/9788428329712/la-calidad-en-las-organizaciones-turisticas
This chapter reviews research on the acquisition-recruitment of members and the retention vs. tur... more This chapter reviews research on the acquisition-recruitment of members and the retention vs. turnover of members of different kinds of membership associations (MAs) around the world. The leadership-management perspective of this chapter differs from the basic research perspective of Part IV, on why people participate. For civic and community-based MAs, institutional context and internal organizational characteristics are key influences. For religious congregations, we describe research in religiously free societies versus more restrictive ones. For professional associations, we examine whether national and international forces versus the strength and viability of local framework influence primarily member attraction and maintenance. The chapter also points briefly to research on acquisition and retention of members in political parties, alumni associations, credit unions, worker cooperatives, solidarity associations, and emergency response teams.
Cuadernos de Estudios Empresariales, 2015
En las últimas décadas han sido numerosas las aportaciones sobre los umbrales psicológicos de pre... more En las últimas décadas han sido numerosas las aportaciones sobre los umbrales psicológicos de precios. La enorme cantidad de estudios provoca en ocasiones una confusión terminológica: el mismo término de umbral definido de formas diferentes o empleado para conceptos diferentes. A pesar de la importancia de los umbrales para comprender cómo los clientes perciben el precio, no existe ningún modelo comprehensivo que aglutine las diversas aportaciones y permita una visión global. Este trabajo presenta el "estado de la cuestión" analizando la literatura más relevante que abarca más de medio siglo detectando seis tipos de umbrales, sobre los que proponemos un modelo con las variables que influyen en su formación. Implicaciones prácticas para la gestión y limitaciones son también abordadas en este trabajo. Palabras clave: precio percibido, umbral psicológico, sensibilidad al precio, señal de calidad. Pelegrín-Borondo et al. Umbrales psicológicos de precios...
Cuadernos de Gestión, 2013
Las dificultades de los gobiernos occidentales para mantener los Sistemas de Bienestar han promov... more Las dificultades de los gobiernos occidentales para mantener los Sistemas de Bienestar han promovido la privatización en la gestión de los servicios. Las organizaciones del Tercer Sector, en su papel como proveedoras de servicios, deben adaptarse a los cambios provocados por las demandas sociales y tratar de fomentar su participación en la configuración de los sistemas, pero siendo capaces de demostrar la eficiencia con la que desarrollan sus actividades. Ante este reto, los sistemas de gestión de la calidad ofrecen una oportunidad a las organizaciones del Tercer Sector, aunque por parte de las entidades que conforman el sector se mantienen ciertas reticencias sobre la validez del modelo a causa de su origen empresarial. Este trabajo de investigación tiene por objetivo el estudio de los procesos de implantación de un sistema de Gestión de la Calidad en las organizaciones del Tercer Sector Social. Para ello se llevó a cabo un análisis de casos múltiples, eligiendo cuatro organizaciones en diferentes estadios de implantación. El tratamiento de la información se realizó mediante el software de análisis cualitativo Atlas.ti y, para la evaluación de cada caso, se siguió el sistema de valoración del EFQM, analizando los diferentes elementos de los agentes facilitadores. Los principales resultados muestran la importancia de las alianzas, el enfoque en el usuario así como en las personas, los cuales son considerados como elementos clave para estas organizaciones. El trabajo muestra las conclusiones para cuatro casos, pero sugiere la importancia de establecer las relaciones entre los agentes facilitadores así como un análisis causal para futuras líneas de investigación.
Resumen: La importancia del Compromiso organizativo como constructo se debe a que es uno de los e... more Resumen: La importancia del Compromiso organizativo como constructo se debe a que es uno de los elementos fundamentales sobre los que se sustenta la estrategia organizativa. El deseo de permanencia de los individuos y la reducción de la intención de abandono, ...
El sector no lucrativo de la economía social …, 2011
... valores de mercado. Por otra parte, tal y como señalan en su trabajo Díaz Foncea y Marcuello ... more ... valores de mercado. Por otra parte, tal y como señalan en su trabajo Díaz Foncea y Marcuello Servós (2010), existe una menor dependencia del empleo cooperativo ante las variaciones mostradas por el PIB. Tanto si aumenta ...
Boletín de estudios económicos, 2009
La participación de los usuarios en las entidades proveedoras de servicios sociales se debe enten... more La participación de los usuarios en las entidades proveedoras de servicios sociales se debe entender dentro de un modelo participativo de gestión basado en los diferentes grupos de interés. En el caso de la participación de los usuarios encontramos una ...
www-sre.wu-wien.ac.at
Page 1. 1 SOCIAL SPENDING, PUBLIC GENERATION OF SOCIAL CAPITAL AND ECONOMIC GROWTH Jesús Clemente... more Page 1. 1 SOCIAL SPENDING, PUBLIC GENERATION OF SOCIAL CAPITAL AND ECONOMIC GROWTH Jesús Clemente Carmen Marcuello Antonio Montañés Fernando Pueyo Faculty of Economics, University of Zaragoza, Spain. ISTR Sixth International Conference ...
Frontiers in Psychology, 2017
From an Organizational Behavior perspective, it is important to recognize the links generated bet... more From an Organizational Behavior perspective, it is important to recognize the links generated between individuals and the organization that encourage a desire for permanence. After more than a half century of research, Organizational Commitment remains one of the open questions in the Psychology of Organizations. It is considered an essential factor for explaining individual behavior in the organization such as satisfaction, turnover intention, or loyalty. In this paper, we analyze different contributions regarding the nature of the bond between the individual and the organization. Taking into account the peculiarities of Non-profit Organizations, we present different interpretation for later validation, comparing results from the Confirmatory Factor Analysis of the four models obtained using exploratory factor analysis, both conducted on a sample of 235 members of Non-profit Organizations.
The concept of user participation has been developing for the last decades in European welfare po... more The concept of user participation has been developing for the last decades in European welfare policy. There is however, wide debate about the complex interactions involved in its implementation at different policy levels. Following this rationale, this chapter analyzes how the concept of participation is presented and promoted at different levels of governance programs, particularly for marginalized groups in Spain. We examine eight policy documents at 3 different policy levels (macro-meso and micro) ranging from European frameworks to Spain’s National Action Plans and programs at municipal level. We have selected the City of Logroño in La Rioja region as a medium-sized city in Spain representative of the main characteristics of this type of place and collective. Our analysis may help understanding of how policy goals are transferred from the regional to the local level, and identify gaps in the inclusion of marginalized groups, not only in participation in the definition of service needs but also in the decision making process. (See book URL)
Empresa y Sociedad: Investigación e Innovación Responsable Business & Society: Responsible Research and Innovation, 2017
El marco Europeo de Educación Superior promueve modelos de enseñanza aprendizaje más activos enfo... more El marco Europeo de Educación Superior promueve modelos de enseñanza aprendizaje más activos enfocados en el desarrollo de competencias. En este contexto, el objetivo de este trabajo es identificar las competencias que contribuyen en mayor medida a alcanzar los resultados de aprendizaje mediante la práctica del aprendizaje servicio (ApS) en Marketing. Para evaluar la metodología aplicada se definido un modelo causal con el que se han analizado las relaciones entre los resultados de aprendizaje y las competencias percibidas por los estudiantes tras su participación en un proyecto de innovación docente utilizando las categorías definidas en el modelo Tuning. Los principales hallazgos son: 1) no se evidencia relación entre las competencias interpersonales y las sistémicas con los resultados de aprendizaje; 2) se aprecia relación entre las competencias instrumentales y los resultados de aprendizaje y 3) los estudiantes no perciben que el logro de los resultados de aprendizaje sea el causante de la calificación obtenida. Estos hallazgos tienen relevante implicaciones teóricas y prácticas para la implantación de mejoras en los planes formativos diseñados por las universidades.
The 2020 European Strategy has as one of main objectives “to combat the poverty and exclusion”. T... more The 2020 European Strategy has as one of main objectives “to combat the poverty and exclusion”. To operationalize this aim the Commission elaborate a common program that is coordinated by the Open Method Coordinators, the system that compile the different indicator as a common aims measure. The way to translate this global aim to the national level is throughout the national inclusion programs. In the Spanish case, although it has been elaborated the inclusion national plans, the Autonomies State delegate the operative program to the regional and local level.
On the other hand, the citizen participation has been understood by the European Commission as a main element to be included in the policy decision process. Considering the stakeholders perspective and although Participation is a complex concept, in the European context the citizens should be involved, not just in the service definition process but also in the policy-making process.
This research presents the participation mechanisms that are been developing to achieve the European goals in the context of the Spanish Exclusion Plans. The objects of this study are the municipal policies and acts to promote the citizenship participation, especially for marginalized groups, and the main aim is to analyze how the policy makers include the users´ participation in different levels, not just in the service definition but also in the decision process. To achieve this aim, this work is structured as follows. First, the review presents the initial searches of the social services literature used to develop a broad definition of the concept Participation. The concept is analyzed from the European Union meaning to national level and finally, how it is driven to a local and municipal context. Finally, the empirical study has been developed comparing the different mechanism used in two Spanish cities, Logroño and Zaragoza. At least, we present the conclusions, the limitations of the work as well as the future lines.
Información del libro Empresarios trabajadores en La Rioja contemporánea : historia de la Federac... more Información del libro Empresarios trabajadores en La Rioja contemporánea : historia de la Federación de Empresarios de La Rioja.
This chapter reviews research on the acquisition-recruitment of members and the retention vs. tur... more This chapter reviews research on the acquisition-recruitment of members and the retention vs. turnover of members of different kinds of membership associations (MAs) around the world. The leadership-management perspective of this chapter differs from the basic research perspective of Part IV, on why people participate. For civic and community-based MAs, institutional context and internal organizational characteristics are key influences. For religious congregations, we describe research in religiously free societies versus more restrictive ones. For professional associations, we examine whether national and international forces versus the strength and viability of local framework influence primarily member attraction and maintenance. The chapter also points briefly to research on acquisition and retention of members in political parties, alumni associations, credit unions, worker cooperatives, solidarity associations, and emergency response teams.
La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incid... more La calidad se ha impuesto en las organizaciones sociales al ser uno de los factores que más incide en su gestión, ya que se centran como eje principal las expectativas y las necesidades del usuario, alrededor del cuál giran las actuaciones.
Evaluar los programas sociales, desde la gestión de la calidad, constituye un instrumento para valorar objetivos específicos, demostrar relaciones causa-efecto así como mejorar procesos y procedimientos.
Participation, Marginalization and Welfare Services Concepts, Politics and Practices Across European Countries, Jan 2014
El sector no lucrativo de la economía social en La Rioja: Una primera aproximación, 2011
Profesora ayudante, Universidad de La Rioja
El sector no lucrativo de la economía social en La Rioja: Una primera aproximación, 2011
Casi cuatro décadas nos separan desde que se acuñara Tercer Sector 1 como término utilizado para ... more Casi cuatro décadas nos separan desde que se acuñara Tercer Sector 1 como término utilizado para designar al conjunto de organizaciones que ejercían en el campo del bienestar social, aunque con posterioridad, la denominación se fue extendiendo al conjunto de organizaciones que, siendo de carácter privado, no tienen una finalidad lucrativa, al contrario de lo que ocurre con las organizaciones de carácter mercantil. Así, definidas como antagónicas a los otros dos sectores, las organizaciones contempladas en el Tercer Sector (OTS) abarcan un campo amplio y heterogéneo que va desde las grandes cooperativas, que operan bajo las leyes del mercado pero tienen una marcada finalidad social, hasta las asociaciones benéficas y altruistas como las sociedades culturales, o las del voluntariado social. A pesar del tiempo transcurrido, del volumen de trabajos de investigación y del creciente número de estudiosos especializados en el sector, todavía continúan abiertos muchos interrogantes en relación a qué es exactamente la realidad que engloba el paraguas del Tercer Sector.
Cursos de Verano Agenda 2030 de Naciones Unidas de la Universidad de La Rioja, 2020
Resumen de las sesiones desarrolladas en la V edición del Curso Agenda 2030. " ODS 11 ¿Son nuestr... more Resumen de las sesiones desarrolladas en la V edición del Curso Agenda 2030. " ODS 11 ¿Son nuestras ciudades sostenibles?” El curso se desarrolló en formato online, desde el 22 al 26 de junio de 2020.
Ponentes del curso (por orden alfabético):
Dña. María del Carmen García Peña
D. Agustín Hernández Aja
Dña. Sonia Hernández Partal
D. Gonzalo Lacurcia Abraira
D. Pedro Marín Cots
D. José Manuel Naredo Pérez
Dña. Paz Sáenz de Jubera Munilla
D. Manuel Saravia Madrigal
El programa del curso se ha coordinado desde la Cátedra Unesco de Ciudadanía Democrática y Libertad Cultura, la Oficina de Sostenibilidad de la Universidad de La Rioja y la Coordinadora de ONGD de La Rioja (CONGDCAR), y sido financiado por el Ayuntamiento de Logroño, el Gobierno de La Rioja y el Banco Santander.