The communication strategy of the government procurement of goods and services agency (LKPP) in socializing the use of the e-catalogue to promote the transparency (original) (raw)
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International Journal of Quantitative and Qualitative Research Methods, 2021
This paper aims to shine a light on how an interpretive case study qualitative is being used in understanding the effectiveness of government e-procurement implementation and use contexts. Our study is based on a case of social media discussion and posting on government e-procurement implementation and use in Indonesian regency. We collected data from e-procurement users' social media exchange, postings, and conversations posted by local businessmen and companies and from offline in-depth interviews with implementers. The findings show that social media observation can be used as research setting to enhance understanding of a topic being studied and as a medium for triangulation in an interpretive study. Our study also proves that using social media in interpretive study can reduce challenge in participants' recruitment, access to study sites, and bias in interviews. More importantly, data from social media can enrich and verify offline interview data. While this study contributes to online interpretive research, the data was collected from online participants whose identities are difficult to verify. The data neither was validated with face to face interview. The use of social media for an interpretive study also raises an ethical dilemma because we observe and draw content from posted material in an online setting without users' consent. This needs to consider new ethical issue by exploring ethic discourse in social media study.
Interpretive case study to understand online communication in an e-tendering project implementation
Jurnal Manajemen Komunikasi, 2022
The presence of social media has encouraged the merger of online communication between the government and the community. This phenomenon provides an opportunity for researchers to simultaneously understand the process of government communication online and offline by using an interpretive case study approach. This study aims to demonstrate the use of a qualitative interpretive case study approach to explain the effectiveness of local government communication with local business people in the online context regarding implementing the e-tendering system. This study used a qualitative interpretive method. We conducted both offline and online research to compare the consistency of the data in our study. Using the case study of government and contractors' communication in implementing e-tendering in a regency in South Sulawesi, we gathered data through face-to-face interviews and observed online communication on social media. This study's results indicate an inconsistency in government communication between the online and offline contexts regarding the perception of e-tendering issues. Our findings can be used to increase our understanding of the government's communication strategy with local business people in an online and offline context. Our study also shows that using new media in qualitative interpretive studies can reduce challenges in participant recruitment and access to research sites. However, our study faced challenges on ethical issues regarding communication material shared on social media. Future studies should focus on how ethical issues can be reduced.
Effective e-procurement implementation in the public sector
Project Management Scientific Journal | Published by: Dama Academic Scholarly & Scientific Research Society, 2020
Currently there is a trend towards increased focus on the importance of the purchasing function and costs of maintenance, repair, and operation (MRO) goods. This has led to companies investing in electronic procurement tools in order to reduce those costs and increase efficiency. However, studies have shown that only 20-27% of these investments are successful. To ensure the success of such investments, it is beneficial to consider critical success factors (CSFs) covering important aspects of the implementation. The aim of this master’s thesis is to validate and assess the relevance of a framework covering eleven CSFs for three distinctive project phases of an electronic procurement implementation. The main research question is “Are different CSFs more or less relevant for different types of end-users in an e-procurement implementation context?”, but is limited to some parts of the framework considering its comprehensiveness. The purpose of the framework is to aid managers in decision-making by presenting a framework with clear managerial implications. In addition, the framework is also intended to assist the ongoing implementation of an electronic ordering system at the case company, St Olav’s Hospital, to which both this master’s and our pre-diploma thesis were written in collaboration with. The framework in focus was developed by us in our pre-diploma thesis, but although looking promising, it needed further validation. This master’s thesis will continue the work by employing a case study survey research design and quantitatively analyzing the results of a survey deployed to 803 end-users at the case company, capturing the end-user perspective of the implementation. The findings of the thesis show that some of the investigated CSFs are indeed important to the sample of end-users, and that there are differences, especially regarding sex and age, in how important end-users consider the CSFs to be. For example, training is found to be more important for both females and for older respondents, while communication is found to be important for all end-users. Moreover, an exploratory factor analysis suggests that there is room for improving the framework, by finding that the perceptions towards electronic systems are important to consider. Furthermore, these findings imply that companies should not only consider the CSFs in the framework, but also the differences that may exist between end-users.
E-Procurement Policy Model: Case Study of Health Agency in North Sumatra Province, Indonesia
Journal of Advance Public Policy and International Affairs (JAPPIA)
E-procurement policy is one form of reformation in procurement in Indonesia which aims at enhancing transparency in public procurement. E-procurement can be implemented through e-tendering and e-purchasing methods by utilizing e-catalogue. Policy implementation model was used to assist the realization of the goal of eprocurement policy. This study found three significant factors of e-procurement policy implementation model, namely legal foundation, infrastructure and human resources. This article entitled "E-procurement Policy Implementation Model: Case Study of Regency/City Health Agency, North Sumatra Province, Indonesia. Applying qualitative research method and case study approach, this study describes in detail stages of etendering and e-purchasing methods and transparency. It also explains how this e-procurement policy implementation method works and its relation with transparency in public procurement at Health Agency at Medan City, Binjai City and Serdang Bedagai Regency.In-depth interview, observation, document and literature analysis were utilised as interrelated data gathering techniques. In -depth interviews were conducted with head of Development Administration/LPSE of Medan City, Binjai City and Serdang Bedagai and Working Group of Procurement Service Unit (ULP), Commitment Authorities, Procurement Official and business as providers of eprocurement. This study also applies observation technique on Electronic Procurement Services (LPSE) website to examine transparency of data, process and decision of e-procurement activities.This study reveals epurchasing methods is more interested for e-procurement implementers compare to e-tendering at all research sites. Security resulted from the utilization of e-catalogue is one of the reason for preference in using this method. This study also finds out that the three factors of e-procurement implementation model as mentioned previously were yet to function optimally causing speculations in e procurement activities which usually addressed by providers to e-procurement implementers, and diverse understanding and interpretation on transparency between implementers and providers. Observation on LPSE websites reveals data transparency has been satisfactory while process and decision transparency are yet to be satisfactory
2013
The emergence of social media is enabling researchers to consider new data collection and triangulation strategies. Quantitative researchers have taken advantage of the emergence of the Internet as a medium to gather data. Meanwhile, interpretive researchers are only now being able to harness the potential that social media provide in generating more insight into collected data. Using a case of government e-procurement implementation and use in an Indonesian regency, we illustrate how social media exchange, postings, and conversations can be used as a source of rich qualitative data to enhance understanding of a topic being studied. Our findings show that monitoring social media exchange, postings, and conversation can strengthen our understanding and interpretation of offline data (such as interviews). This study contributes to literature on the use of online media for interpretive data collection.
In recent years, the topic of electronic public procurement has been in the centre of attention, mostly in the light of the duty to transfer to fully electronic procurement procedures introduced under the 2014 public procurement directives. However, as several Member States are still reported to show insufficient progress in this area, estimation of the possibilities as well as the challenges associated with different systems of e-procurement is an equally logical step. The Estonian model of eprocurement might hopefully serve as one of possible examples. Estonia has been moving towards a fully electronic public procurement environment since the year 2001, with 92 % of procurement procedures conducted electronically in 2016. The Article gives a short overview of Estonian electronic procurement system, with attention to legal issues that have been associated with e-procurement. We submit that while single steps in electronic communication in public procurement do not constitute a jump to a new level, the fully electronic procurement as required pursuant to the 2014 directives can be associated with the added quality expected to support the strive for more cross-border competition, transparency and nondiscrimination. Further, resorting to e-procurement as a system itself is a way of supporting innovation that can be viewed as a “cornerstone” of EU public procurement policy.
2017
This research examines the factors influencing the Information Sharing Model in Supporting Implementation of e-Procurement Services: Case of Bandung City in its early maturity stage. The early maturity of information sharing stage was determined using e-Government Maturity Stage Conceptual Framework from Estevez. Bandung City e-Procurement Information Sharing system was categorized at stage 1 in Estevez' model where the concern was mainly on assessing the benefit and risk of implementing the system. The Authors were using DeLone & McLean (D&M) Information System Success model to study benefit and risk of implementing the system in Bandung city. The model was then empirically tested by employing survey data that was collected from the available 40 listed supplier firms. D&M's model adjusted by Klischewski's description was introducing Information Quality, System Quality, and Service Quality as independent variable; Usability and User Satisfaction as intermediate dependent variable; and Perceived Net Benefit as final dependent variable. The findings suggested that, all of the predictors in D&M's model significantly influenced the net perceived benefit of implementing the e-Procurement system in the early maturity stage. The theoretical contribution of this research suggested that D&M's model might find useful in modeling complex information technology successfulness such as the one used in e-Procurement service. This research could also have implications for policy makers (LPSE) and system providers (LKPP) following the introduction of the service. However, the small number of respondent might be considered limitation of the study. The model needs to be further tested using larger number of respondents by involving the population of the firms in extended boundary/municipality area around Bandung.
Public Policy and Administration Research, 2014
E-procurement policy is one of public administration reform strategies in government procurement in Indonesia. The ultimate goal of the implementation of e-procurement is to realize good and clean governance in the provision of government goods and services. It is aimed at increasing transparency and accountability, extending market access and promoting healthy business competition, improving efficiency in procurement process, supporting monitoring and audit process as well as fulfilling the need to access to timely information. Study on the implementation model of e-procurement in North Sumatra is urgent and relevant considering Medan, Binjai municipality and Serdang Bedagai regency have to serve the increasing demand and needs of electronic provision of government's goods and services in the midst of limited infrastructure and human resources, regulation and local bureaucracy dynamics.The objective of this study is to gain in-depth and comprehensive understanding of the implementation of e-procurement policy in three local governments in North Sumatra namely Medan, Binjai and Serdang Bedagai. It also aimed at analyzing factors in implementing e-procurement policy and their influences on public services in these regions. The main goal of this study is to develop realistic e-procurement implementation policy model which is relevant and applicable to the realm of local governance in North Sumatra. This study reveals the intertwined of legal framework, infrastructures, working culture and the role of the head of local government significantly influence the transparency and performance of e-procurement implementation. Transparency creates security and confidence for e-procurement implementers since it avoids external and internal intimidation in the provision of government goods and services. On the other hand, the frequent change of regulations issued by various institutions related to the implementation of e-procurement and resistance toward the implementation of e-procurement are the most significant challenges and obstructions facing local governments in implementing e-procurement in North Sumatra.
The Use of Social Media in Public E-procurement: Some Possibilities and Challenges
Social Media (SM), in recent years, is emerging as a common platform for low cost information exchange, and has attracted a critical mass of users both at corporate and retail levels. Theoretically, SM can thus be used as a tool to strengthen e-procurement in the public sector. Towards this end, we have prepared a conceptual model drawing on literature reviews and some examples while identifying a set of expected benefits and challenges within four stages of e-procurement. Using the framework, a case study has been conducted involving Australian public procurement initiatives and 15 federal government senior officials engaged in e-procurement. They have been interviewed to shed light on the possibilities and challenges of using SM in the public e-procurement context. The findings of the study suggest a limited scope for SM usage in the Australian public sector eprocurement process. The implications of the findings are discussed and some recommendations offered.