The Effect of the Quality of Health Services on the Satisfaction of Patients at the East Langsa Community Health Center (original) (raw)
Related papers
East African Scholars Journal of Medical Sciences
The term “health” refers to a state of complete physical, mental, spiritual and social well-being that enables people to function effectively in both the social and economic spheres. Since everyone's health is related to other things, it is very important that people have access to high quality health care. One of the ways that Puskesmas, which stands for Community Health Services, works to provide the best level of public health in its area is by prioritizing activities that promote and prevent disease. In the context of health services, quality refers to the ability of health services to meet the needs and expectations of all consumers in accordance with professional standards and ethical principles. One month was spent at the Oka Health Center for examinations. Patients at the Oka Health Center were asked to rate their satisfaction with the level of service they received. A cross-sectional study was used in conjunction with quantitative methods in this study. This study used ...
Jurnal Ilmu Kesehatan, 2023
One significant effort to increase Indonesia's health sector competitiveness is to improve health services' quality. Efforts to improve the quality of health services are challenging because health services are carried out starting from the sub-health center, main health center, and hospital. These health facilities must provide full service to patients to feel well served. This study aimed to analyze the relationship between the quality of health services and patient satisfaction at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency. This research method uses a quantitative descriptive-analytic approach with a correlational type of research. The data analysis technique uses the chi-square statistic test. This research was conducted at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency, with a total sample of 124 respondents. The study results showed that 46 respondents (63.9%) stated that the service quality was excellent and satisfied with the services at the Labanan Public Health Center. In comparison, 23 respondents (44.2%) stated that the service quality was excellent and dissatisfied. Meanwhile, 26 respondents (36.1%) noted that the quality of service was not good. Still, they were satisfied with the quality of service at the Labanan Public Health Center. Twenty-nine respondents (55.8%) said the service quality was not good. From the results of statistical tests (p-value = 0.008 <0.05).
Quality Control of Health Services with Patient Satisfaction in Puskesmas Wania, District of Mimika
https://ijshr.com/IJSHR\_Vol.3\_Issue.3\_July2018/IJSHR\_Abstract.0012.html, 2018
Background: Public health centre as a first-rate health facility for patients. Satisfaction factors considered by the customer in assessing a service, namely timeliness, reliability, technical ability, technical competence, service access, service effectiveness, staff relations, efficiency, service continuity, security and convenience. Patient satisfaction at Wania Health Center is a problem in service that has not been optimal. Research Objective: This is to know the Quality of Health Service Relationship with Patient Satisfaction at Public health centre Wania of Mimika Regency Methods: Observational analysis with cross sectional study design. The study was conducted in May - June 2018 at Wania Health Center with the population was visiting patients and as many as 860 samples. Data were obtained using questionnaire and analyzed using chi square test and binary logistic regression. Result of research: There is service quality relation based on technical competence (p-value 0,000, RP: 1,763 (1,520-2,046) access to health service (p-value 0,017, RP: 1,970 (1,706-2,274), effectiveness (p-value 0,013; RP: 1,966 (1,691-2,295), relation with officer (p-value 0,000, RP: 3,636 (3,160-4,185), efficiency (p-value 0,000, RP: 1,865 (1,612-2,158), service continuity RP: 2,311 (2,002-2,668), security (p-value 0,000, RP: 2.078 (1,801-2,397) There is no relationship of service quality based on convenience (p-value 0.654; RP: 1.056 (0.868-1.285) with patient satisfaction at Wania Health Center Quality of service based on relationship with officer and service continuity has dominant influence with patient satisfaction at Wania Health Center.
2021
This research aims to examine and explain the effect of service quality on patient satisfaction at the Pandere Public Health Center, Sigi District. The research method used is explanatory research. The population of this research was all patients who had been treated during 2020, while the sample was 88 respondents. The sampling technique used the Slovin technique. The data analysis method used multiple linear regression with IBM SPSS Statistics version 25 software-assisted. The results of the partial statistical test of service quality variables consisting of Reliability (X 1 ) and Assurance (X 3 ) have a significant positive effect. In comparison, the Responsiveness (X 2 ), Empathy (X 4 ), and Tangible (X 5 ) variables have no significant effect on patient satisfaction. Simultaneous statistical test results show that service quality has a positive and significant effect on patient satisfaction.
Advances in Social Sciences Research Journal, 2017
Health development aims to provide the widest opportunity for the community, and the government has also provided some means or health facilities that can be used by the community in order to Obtain optimal health status and it is manifested Among other things by building health centers throughout Indonesia, This study aims to identify and evaluate the quality of health services performed by health workers to the satisfaction of Patients undergoing treatment at the health center Genyem. This study to analyze the description of the variable quality of services that include: physical evidence, Reliability, Responsiveness, Assurance and Empathy at the health center in simultaan Genyem and partially significant to satisfaction of Patients in health centers Genyem. The Data in this study were Directly Obtained by distributing questionnaires that have been provided. Multiple linear regression analysis to control classical assumption (normality, autorelation and multikolioneritas) Became the main models chosen in research, having escaped the validity and reliability of the instrument can be concluded: 1. Quality of service include: physical evidence, reliability, responsiveness, assurance and empathy in health center Genyem got good perception of the patient; 2. Variable physical evidence, reliability, responsiveness, assurance and empathy simultaneously (together-the same) Significantly Affects patient satisfaction; 3. Based on the SWOT analysis, found the barriers-barriers faced by PHC Chief and Health Officer in terms of improving patient satisfaction and Formulated a strategy-a strategy that can be applied to improve patient satisfaction.
https://ijshr.com/IJSHR\_Vol.3\_Issue.3\_July2018/IJSHR\_Abstract.006.html, 2018
Background: Mimika Hospital in Mimika Regency is the only hospital owned by the local government which is the reference for advanced health services for patients including JKN participants in Mimika Regency. Patient satisfaction with service is satisfied in tangible dimension, reliability, responsiveness, assurance, empathy, assurance and empathy. Research Objectives: Analyze the health service program for patients in Mimika General Hospital of Mimika Regency. Methods: Descriptive analytic design with cross sectional study. The study was conducted in May 2018 in Mimika Hospital in Mimika Regency. The population are JKN patients who have visited 3 times in Mimika Hospital in Mimika Regency and the number of samples is 210 people. Data obtained using questionnaire and analysis using Chi square and logistic binary regression. Results: There is a relationship between outpatient program of JKN toward patient satisfaction is tangible (p-value 0,000 <α = 0,05), reliability (p-value 0,005 <α = 0,05), responsiveness (p-value 0.005 <α = 0.05), assurance (p-value 0,000 <α = 0,05), empathy (p-value 0.001 <α = 0.05). The assurance and empathy in the service quality of the JKN program is dominant factor on the patients satisfaction in Mimika Hospital in Mimika Regency
Abstract Proceedings International Scholars Conference, 2019
Introduction: One of the health service facilities is a hospital. Hospitals are required to provide the best services for patient satisfaction. Satisfaction will be fulfilled if the service provided in a hospital is felt to be in accordance with patient expectations, otherwise the patient will not feel satisfied. Disatisfaction with services will encourage patients to use the services of other competitors and will result in decreased profits for the hospital. The level of satisfaction is closely related to quality services so that the services provided are in accordance with patient expectation. The purpose of this study was to determine the level of patient satisfaction, patient assessment of the quality of health services and the relationship between the level of satisfaction with the quality of health services in an Out Patient Department (OPD) of Bandar Lampung Adventist Hospital. Methods: The method used in this study is a descriptive correlation involving 160 patients in OPD o...
Quality of Health Service Outpatient Unit UPT Puskesmas Ciputat Timur Tahun 2019
Muhammadiyah International Public Health and Medicine Proceeding, 2021
One of the SDGs targets in achieving UHC is increasing access to quality essential health services. Puskesmas is the front line in providing essential health services in the community. However, several complaints were still found in the health services provided, which also decreased public access to the Puskesmas. This study aims to determine the quality of outpatient health services at the UPT Puskesmas Ciputat Timur in 2019. This research is an evaluation study using a descriptive-analytical survey method with a quantitative approach with a cross-sectional study design. The sample determination was based on the Probability Proportionate to Size sampling technique with a total sample of 341 samples according to the sample table from Krejcie and Morgan. Data were collected using a questionnaire with two methods of measuring service quality, namely Servqual and Community Satisfaction Index, and using univariate data analysis. The results of this study stated that outpatient satisfact...
Analytical Study of Outpatient Satisfaction in Labuang Baji Regional Public Hospital Makassar
2019
Background: Patient satisfaction is an indicator of success in providing public health services. Based on the medical record data of Labuang Baji Regional Public Hospital Makassar in 2015-2017 the level of visitors in 2015 was 3,369 patients, in 2016 there were 2,632 patients, in 2017 it decreased to 925 patients. Purpose: The purpose of this study was to determine the relationship between the attitude of the officers, health facilities and patient waiting time with patient satisfaction towards health services in the Labuang Baji Regional Public Hospital Makassar in 2019. Method: This research uses analytic research with cross-sectional study approach with a sample of 265 people with a simple random sampling technique. While the population in this study were all patients who visited the outpatient unit at the Labuang Baji Regional Public Hospital in Makassar. This research was conducted at the Labuang Baji Public Hospital Makassar in August-September 2019. Results: The results showe...
2021
Puskesmas is a health service facility that organizes public health efforts and individual health efforts the first level, by prioritizing promotive and preventive efforts to achieve the highest public health status in the working area. Quality of service is something that is related to meeting the expectations / needs of customers, where service is said to be of quality if it can provide products and services (services) in accordance with customer needs and expectations. Quality is basically related to good service, namely the attitude or way of officers serving customers or society satisfactorily. Patient satisfaction is the feeling of pleasure and disappointment of the patient as a result of the comparison between perceived performance and expectations. Meanwhile, dissatisfaction will arise if the results do not meet the patient's expectations. The results showed that most of the respondents were adult, female, had a marital status, were married, had the last education level,...