Total Quality Management – An approach to Improve Higher Educational institutions (original) (raw)
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Total quality management in higher education
2011
This research paper aims at highlighting the Total Quality Management (TQM) elements at university, through environmental scanning the researcher found many important factors in University, where quality of education Is the main purpose of a university education when providing service for students. A lot of researcher have been studied (TQM) around the world by educational institution , that's indicators how is very important quality assurance in education sector based on revolution and hyper competition between institution specially university. accordingly this paper focus on TQM as a approach used in organization to enhance managerial method pulse increase the performance at university output. so the main objectives in this paper to concentration on principle of TQM. Also, it studies the core concept of principle and highlight on important part that enhances the quality in university plus that what the distinguish from others papersto achieve academic excellence.
A TQM Model for Higher Educational Institutions
Journal of emerging technologies and innovative research, 2019
The primary role of management is to lead an organization in its daily operation and to maintain quality in all aspects. Quality has become an ultimate motto of all the leading organization.Providng high quality is now recognized as a key element for success and a competitive advantage. Quality and profits are closely linked. Successful quality programs are built through the dedication and combined efforts of everyone in the organization. This approach places a greater emphasis on customer satisfaction.Th concept of Quality Management was implemented first in manufacturing companies during earlier times. Now it has extended in all sectors of business .The purpose of the paper is to give an insight on the concept of modern quality management, “Total Quality Management” (TQM), and its application in the field of higher education by reviewing literature from various sources. The study helps us to analyze the various contributions of Quality Gurus and its applicability in higher educati...
A STUDY ON TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION
After independence there is a remarkable growth in the higher education system of India. There is a continuous growth in the higher education instead of various challenges like globalization, financing, infrastructure facilities, quality management etc. In order to develop the higher education, the role of Total Quality Management (TQM) cannot be under estimated. There is a great literature about the TQM in the manufacturing sector; health sector etc. but still there is a lack of useful literature regarding application of TQM in the education sector. If institutions really want to improve quality in their higher education system then it is necessary for them to focus on the concept of Total Quality Management. Various innovations in this field are a proof that the educational institutions are now realizing the importance of higher education. In this paper the need of continuous quality improvement, components of TQM, and challenges in TQM in higher education, means and strategies adopted by different educational institutions are discussed. The study has been conducted by consulting existing literature through historical, analytical and empirical approaches. TQM in the educational institutions is the need of hour. Due to this the authorities involved in the management of higher education system in India like UGC, AICTE, QCI, DEC, BCI have made serious efforts to improve the quality education in India and also to match Indian education standards with the international norms
Higher education can play a crucial role in the economic and cultural reconstruction and development of the nations. For hundreds of years, the universities and effective educational systems are development factors and agents of change in their communities. Jordan is one of the pioneer countries in higher education due to its credibility; so many students from Arab and foreign countries come to study in. Over the last ten years, a lot of innovative experiments are being done to improve the performance and introduced several laws and constitutions for both academic and educational standards aimed to further develop and improve its ability to compete consistently by successive Jordanian governments, realizing the importance of this sector for socioeconomic and cultural development and this requires an ideal governance and service delivery, but the system of higher education in Jordan must be reshaped, the strength must be maintained, but the weaknesses must be addressed and developed, to serve a new social order, to meet the pressing national needs, and to respond to a context of new realities and opportunities. Through this piece of work, this research paper is a theoretical attempt to explain the implementation of TQM in higher education institutions in Jordan, and deals with issues related to quality in higher education, and identify variables influencing quality in this sector.
Pakistan Journal of Educational Research, 2021
Total Quality Management (TQM) is a way of managing everything in an organization or institution in order to get the level of excellence. The present study is conducted to investigate the implementation of TQM elements in public and private universities, the results achieved by the universities and to compare the implementation of TQM elements and results achieved by public and private universities. Mixed methods research design was used in this study. The population of the study was directors of quality enhancement cell (QEC), teachers and students. Semi-structured interviews were conducted to collect the data from directors of QECs. Close-ended questionnaires were used to collect data from teachers and students. Quantitative data were analyzed by mean scores. Thematic analysis was used to analyze the qualitative. In order to compare the results achieved by the public and private universities t.test was applied. The findings showed that public and private universities are strugglin...
CHALLENGES CONCERNING HIGHER EDUCATION AND EDUCATIONAL IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT
IAEME PUBLICATION, 2020
The TQM principles are very effective in business as well as in education. Their vision and skills in leadership, management, interpersonal communication, problem solving and creative cooperation are important qualities for successful implementation of TQM. The rapid growth of higher education helps to develop a quality culture in our institutions. Today’s competitive environment requires better quality teachers as well as quality education. Empowering the employees, in order to capitalize in their knowledge and skill in a well established strategy in Business World which is adopted by TQM for improving higher education.
Total Quality Management Planning Model to Increase Higher Education Performance and Competitiveness
International Journal of Engineering & Technology
Improving higher education performance increases competitiveness and customer satisfaction. The purpose of this research is to design a Total Quality Management (TQM) planning model to increase higher education performance and competitiveness. The focus of this research are the formulation of strategic planning for the implementation of TQM, the formulation of the operational planning, the application of the quality management, and the system of quality control in private higher education. The results of this this research is demonstrates that a national standard and a quality assurance system for higher education are used as the basis for the formulation of a quality management strategy. The formulation of TQM planning model was directed by ISO 9001 instrument, the accreditation form of The National Accreditation Board for Higher Education, and The Independent Accreditation Institution. The significant components in the implementation of TQM planning model are: a quality assurance ...
IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) IN EDUCATION
Quality is a word familiar to everyone; it has a variety of meanings. It is used to signify 'excellence' of a product or service. It also means professionalism, reliability, consistency meeting customer requirements. Quality is both a user-oriented and a production oriented expression. Total Quality Management (TQM) is the organization-wide management of quality. Management consists of planning, organizing, directing, control, and assurance. Total quality is called total because it consists of two qualities: quality of return to satisfy the needs of the shareholders, or quality of products. TQM implies the application of quality principles right from identification of customer needs to post purchase services. The objective of TQM is to build an organization that produces products or performs services that are considered as quality by those who use them. The quality of a product or a service is the customer's perception of the degree to which the product or service meets their expectations. TQM is the process of integration of all activities, functions and processes within an organization in order to achieve continuous improvement in cost, quality, function and delivery of goods and services for customer satisfaction. TQM a management philosophy developed for industrial purposes is now attracting increasing attention in the field of education. In the context of education, this may lead to continually improving the quality of instruction in order to encourage students to become critical and creative thinkers in a fast-changing technological world. The present paper emphasizes on the impact of TQM in education.
Canadian Institute for Knowledge Development (CIKD)
There are many skeptics about the contributions of Total Quality Management (TQM) to education because of its roots in the world of business. TQM says nothing about actual production but stresses the process of management and collaboration within the system to reach quality output. Any quality-conscious organization, despite the nature, should understand this. This paper will not present any innovative ideas but will define TQM and focus on its influence on the various facets of an institution of higher education. TQM helps to provide better services to its primary customers-students and the community. Moreover, TQM focuses on continuous improvement and growth that can offer an enhanced and challenging learning environment for all involved. Thus, a more effective and efficient corporate culture emerges.