A cross-national comparison of e-government success measures: a theory-based empirical research (original) (raw)
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A cross-national comparison e-government success measures: A theory-based empirical research
Americas Conference on Information Systems, 2010
The continuing rapid convergence of government and e-technologies presents new opportunities for research to investigate the ways citizens interact with egovernment. The literature in the area is, however, still in its infancy with little or no theoretically grounded empirical research conducted in the area. The present research investigates citizen experience with e-government in the United States and Spain by utilizing difference tests. Results of the difference tests show that the Spanish e-government citizens put more emphasis on information quality in terms of relevance, reliability, timeliness, clarity, conciseness, and currency. Results of the difference tests also show that for the system usage construct, e-government citizens on both side of the Atlantic agree that their egovernment should provide superior user training, facilitate use of extranets to communicate with governmental agencies, allow automated transmitting and processing of data, and allow real time monitoring of citizen request for information in an e-government integrated with governmental agencies environment.
Assessing Electronic Government
This research designed to theoretically address and empirically examine research issues related to the question of how the success of EG can be assessed. It argues that the technology acceptance literature and the parallel user satisfaction stream are not competing approaches to understanding IT usage and value. That is, user satisfaction and TAM represent complementary steps in a causal chain from key characteristics of system design, to beliefs and expectations about outcomes that ultimately determine usage. Data were collected using a written survey as part of a free simulation experiment. A total of 281 usable site evaluations were obtained. Hypothesised relationships were tested through three phases, using multiple and stepwise regression analysis. The results indicate that information quality, system quality, perceived usefulness, use, and user satisfaction benefit are valid measures of EG success. The hypothesized relationships between the success variables were significantly supported. The findings provide several important implications for EG research and practice.
Lecture Notes in Computer Science, 2004
Electronic Government (eGovernment) has been seen as the silver bullet for modernizing public administrations over last few years. But fact is that the broad variety of eGovernment initiatives results in an evenly heterogeneous picture regarding the quality of eGovernment services provided. Within an international context differences in eGovernment quality may result from nationally specific factors such as e-readiness, legal restrictions, existence of a nation-wide eGovernment strategy, and so forth. But what are the factors which have influence on eGovernment success and which do not result from national characteristics? In order to answer this question we conducted an empirical study in the northern German region "Muensterland". The goal of this article is to present this empirical study. Internal data from 56 and external data from 70 local municipal administrations was gathered and analyzed with regard of the question: What are eGovernment success factors?
Government Information Quarterly, 2006
The purpose of this study is to explore the emerging applications of E-Government, both in the United States and in the International Community. Information technology allows governments to service citizens in a more timely, effective, and cost-efficient method. E-Government implementation may meet initial citizen resistance, require cultural sensitivity, and change the way citizens and governments relate to each other. There is a focus on the domestic and international state of E-Government and the importance of citizen acceptance of E-Government.
A Cross-Cultural Comparison of Electronic Government Adoption in Spain and the USA
International Journal of Electronic Government Research, 2014
Electronic Government (e-government) is growing in popularity across the globe. Given the increasing relevance of electronic services in the public sector, there is a need for a global agreement on a consistent framework for assessing e-government. This study uses a cross-cultural comparison to assess the fundamentals of e-government adoption in the United States (USA) and Spain. In particular, the authors explore the effects of perceived ease of use, perceived usefulness, compatibility and trust on intentions to use e-government services. A survey was administered to citizens in both countries to test the hypotheses derived from adoption literature and Hofstede's dimensions of culture. Results indicate that there are differences in the relationship between compatibility and use intention, with stronger effects in the USA sample. Furthermore, while perceived ease of use significantly impacts intentions for the USA sample, it does not for the Spain sample; and, while trust is not...
Assessing Electronic Government Systems Success-An Integrated Framework
This research designed to theoretically address and empirically examine research issues related to the question of how the success of EG can be assessed. It argues that the technology acceptance literature and the parallel user satisfaction stream are not competing approaches to understanding IT usage and value. That is, user satisfaction and TAM represent complementary steps in a causal chain from key characteristics of system design, to beliefs and expectations about outcomes that ultimately determine usage. Data were collected using a written survey as part of a free simulation experiment. A total of 281 usable site evaluations were obtained. Hypothesised relationships were tested through three phases, using multiple and stepwise regression analysis. The results indicate that information quality, system quality, perceived usefulness, use, and user satisfaction benefit are valid measures of EG success. The hypothesized relationships between the success variables were significantly supported. The findings provide several important implications for EG research and practice.
E-GOVERNMENT EVALUATION: EFFICIENCY, BASIC EFFICIENCY, CONTACT WITH THE PUBLIC, AND EFFECTIVENESS
management.tau.ac.il
This paper includes two parts: evaluating e-government and identifying its success factors. The evaluation and measurement of e-government services and contact channels are at the centre of the first part. A systematic study of local e-government has created an in-depth index of the local e-government in Israel, and its four sub-indices, that were extracted by factor analysis: efficiency, basic efficiency, contact with the public, and effectiveness. Interestingly enough, socioeconomic, financial, or demographic factors did not fully explain the index results and were consequently excluded as alternative explanatory factors. Questionnaires and interviews with managers and other officials provided support to the viability of a new model, termed technophilia, which is now extended to the organizational level. The technophilia model that was developed and empirically examined in a previous study concerning the process of technology adoption at the level of the individual is revealed, in this study, as a valid explanation for the e-government index results. By developing the index, observing municipal websites, and carrying out a detailed examination, we have opened the "black box" of organizational processes and portrayed the technophile managers that intuitively plan and implement citizen-oriented information systems and Internet websites and lead to technical and social change. Theoretical implications are discussed in the context of sociotechnical approaches (actor-network theory).
Manifestations of E-government Usage in Post-Communist European Countries
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