Assessing Electronic Government (original) (raw)
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Assessing Electronic Government Systems Success-An Integrated Framework
This research designed to theoretically address and empirically examine research issues related to the question of how the success of EG can be assessed. It argues that the technology acceptance literature and the parallel user satisfaction stream are not competing approaches to understanding IT usage and value. That is, user satisfaction and TAM represent complementary steps in a causal chain from key characteristics of system design, to beliefs and expectations about outcomes that ultimately determine usage. Data were collected using a written survey as part of a free simulation experiment. A total of 281 usable site evaluations were obtained. Hypothesised relationships were tested through three phases, using multiple and stepwise regression analysis. The results indicate that information quality, system quality, perceived usefulness, use, and user satisfaction benefit are valid measures of EG success. The hypothesized relationships between the success variables were significantly supported. The findings provide several important implications for EG research and practice.
A Review of the Factors Affecting User Satisfaction in Electronic Government Services
International Journal of Electronic Government Research, 2014
Even after more than a decade of intensive research work in the area of electronic government (e-government) adoption and diffusion, no study has yet undertaken a theoretical evaluation of research related to ‘e-government satisfaction'. The purpose of this study is to undertake a comprehensive review of the literature related to e-government satisfaction and adoption with a particular focus on the most critical factors and their manifested variables that influence user satisfaction in e-government. Usable data relating to e-government research were collected from 147 papers identified from the Scopus database and by manually identifying relevant articles from journals dedicated to e-government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). A meta-analysis of existing e-government studies found that the majority of the constr...
Assessing the success of e-government systems: An employee perspective
Information & Management, 2016
By using information system (IS) success-based approaches from the perspective of government employees, this paper investigates the success of e-government systems. Structural equation modeling (SEM) techniques were applied to data collected by a questionnaire from 154 employees of e-government systems in Serbia. In this study, we empirically evaluated the model for measuring the success of e-government systems consisting of constructs from the updated DeLone and McLean IS success model coupled with the demographic conditions. Seven out of ten hypothesized relationships between the seven success variables are significantly supported. The findings of this study can be used to assess the success of e-government systems from the standpoint of the government employees.
A cross-national comparison of e-government success measures: a theory-based empirical research
International Journal of Electronic Governance, 2011
The continuing rapid convergence of government and e-technologies presents new opportunities for research to investigate the ways citizens interact with egovernment. The literature in the area is, however, still in its infancy with little or no theoretically grounded empirical research conducted in the area. The present research investigates citizen experience with e-government in the United States and Spain by utilizing difference tests. Results of the difference tests show that the Spanish e-government citizens put more emphasis on information quality in terms of relevance, reliability, timeliness, clarity, conciseness, and currency. Results of the difference tests also show that for the system usage construct, e-government citizens on both side of the Atlantic agree that their egovernment should provide superior user training, facilitate use of extranets to communicate with governmental agencies, allow automated transmitting and processing of data, and allow real time monitoring of citizen request for information in an e-government integrated with governmental agencies environment.
The purpose of this study is to explore and investigate empirically the relationship between perceived usefulness, perceived ease of use, perceived information quality, and intention to use e-government to gather information and conduct transactions by Jordanian citizens. Motivations- The motivations for conducting this study are: this work has never been done in the Jordanian e-government context; there is a significant part of e-government literature that investigates various factors that determine intention to use e-government in developed countries, however, there is a dearth of studies that investigate intention to use e-government for gathering information and conducting transactions in developing countries; and finally, it is an empirical research where important findings emerge and as a result, relevant managerial implications are provided. Design/methodology/approach- A questionnaire survey was developed based on the related literature. The original version of the questionnaire was in English then translated into Arabic. The questionnaire was circulated to a selected sample of Jordanian citizens who are aware of e-government services. Findings- The results of data analysis have revealed that Jordanian citizens perceive that e-government system is useful, easy to use, and to some extent has a high level of information quality. The results have also showed that there is a significant positive relationship between perceived usefulness, perceived ease of use and perceived information quality and intention to use e-government for gathering information and conducting transactions. Finally, the results suggest that citizens’ gender and level of education make some differences in terms of using e-government for gathering information rather than for conducting transactions. Research limitations- This research has not taken into consideration all the contextual factors that may determine intention to use e-government for gathering information or conducting transactions. Also, it did not take into account the possibility of any intervening, mediating, and moderating variables that may strengthen the hypothesized relationships in the research model. Practical implications- As this research focuses on perceived usefulness, perceived ease of use, perceived information quality and tries to link those with intention to use, as result; it will encourage the use of e-government for gathering information and conducting transactions. It also raises the policy and decision makers’ awareness of how Jordanian citizens are going to use e-government services. Finally, it gives e-government project national team an idea of how to design e-government strategy according to citizens’ needs.
Electronic government system measurement model: a systematic testing of e-government implementation
The Indonesian Journal of Electrical Engineering and Computer Science (IJEECS), 2023
The demands to improve electronic government systems are increasing due to the large gap in the unsuccessful implementation in government. This study aimed to develop a measurement model consisting of policy, governance, and service, resources (usage) variables with their indicators to reduce the gap. A quantitative method was used with structural equation modelling (SEM) analysis based on partial least square (PLS) variance using SmartPLS version 3.0 software. Data collection for this study involved the direct distribution of questionnaires to 320 respondents, resulting in a successful collection rate of 95.3%. Subsequently, the collected data underwent analysis using the stages of SEM techniques. The results of the study show that the developed measurement models and indicators can be used as measuring tools for the execution of e-government. The developed model exhibits a satisfactory level of predictive relevance concerning the relationships among the variables, namely policy, governance, service, and usage. Furthermore, hypothesis testing was conducted to assess the validity of the proposed hypotheses within the model.
Testing of a Model Evaluating e-Government Portal Acceptance and Satisfaction
e-Government has the potential to improve public administration efficiency by increasing convenience, performance and accessibility of government information and service to users. But knowledge about e-Government remains limited. To realize its potential, e-Government needs to be grounded on in-depth understanding of target users" needs, perceptions and other factors influencing its uptake. This cross-sectional study identifies and examines factors influencing e-Government portal satisfaction and adoption by individual citizens in Macao, three years after its inauguration. It is an adaptation to the e-Government context of a model developed for assessing e-commerce websites. To understand the determinants of e-government portal adoption, an integrated model of user satisfaction and technology acceptance is empirically tested. The integrated model involves four success factors --information quality, system quality, perceived effectiveness and social influence --which impact user satisfaction with the e-Government website, influencing intention to reuse. Overall, the study proposes that user perceptions about the e-Government portal influence user attitude towards the portal. An Internet survey collected data from 464 online users of Macao"s e-government portal. The model was found to explain a large proportion of the variance in citizen"s intention to reuse the portal. The portal partially mediates the relationship between success factors and intention-to-reuse. The results provide evidence that Information Quality, System Quality and Social Influence (but not Perceived Effectiveness) are success factors influencing user satisfaction and adoption. It is recommended that portal management needs to ensure ease-ofuse, currency and accuracy of the supplied information. Timely information updating is a major concern for the e-Government portal in Macao. The content an e-government portal that is perceived by users to be easier to navigate is likely to facilitate satisfaction and reuse. Finally, the importance of social influence justifies, managerial actions aimed at improving e-Government portal acceptance by individual users and government employees.
Lessons on Measuring e-Government Satisfaction
International Journal of Electronic Government Research, 2014
This paper summarises lessons learned in relation to an ongoing study to collect feedback on e-government systems that have been implemented to e-enable several core administrative functions in the UK as part of the I-MEET project. Previous work summarises findings from surveys of users of such systems and this paper reports on the experience of surveying providers. An extensive survey was designed and administered to explore provider perspectives on the e-government application in general, system aspects, cost, implementation, prerequisites (e.g. policy support), various dimensions of effects, and the respondent's overall opinion of the system. The survey found a complex mix of internal and external contacted service providers and commissioners, each of whom has a different set of success measures for a service, and shared services (such as common web site providers) that were not obvious but could result in correlated observations. These findings provide signposts for future r...
Procedia Economics and Finance, 2016
E-government can offer improved quality of information supply and fewer administrative burdens. Despite significant benefits in e-government systems, the extent to which citizens have been able to assimilate these systems is still unclear. This study analyzed the relationships between predictor's variable (perceived usefulness and perceived ease of use) and criterion variable which is continuance intention to use e-government. A total of 543 government servant who taught in Malaysian public schools completed the questionnaire and became the participants of this study. To answer the research questions, multiple regression analysis was applied. The results indicate that perceived usefulness (β = 0.65, p < 0.01) and perceived ease of use (β = 0.14, p < 0.05) were positively related to continuance intention to use e-government and able to explain a total of 56 % variance.
Evaluating Citizen Adoption and Satisfaction of E-Government
Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. We find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.