Information Privacy and Trust in Government (original) (raw)
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Government Information Quarterly, 2012
This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.
MANAGING INFORMATION PRIVACY AND INFORMATION ACCESS IN THE PUBLIC SECTOR
2000
Government agencies collect and disseminate data that bear on the most important issues of public interest. Advances in information technology, particularly the Internet, have multiplied the tension between demands for evermore comprehensive databases and demands for the shelter of privacy. In mediating between these two conflicting demands, agencies must address a host of difficult problems. These include providing access to
Ensuring the Public Trust: Public Policy and Administration in an Electronic Age
2008
In our current Information Age, we are faced with the dilemma of providing and wanting free-access to information, while at the same time, we are concerned with protecting our private information, corporate and government secrets, and critical operational infrastructures. A review of current events and literature proves that no amount of data is ultimately secure, especially when our critical systems are connected to the Internet. Data, just by virtue of its creation is not secure. We as a society must decide how we can make data more secure while maintaining our civil liberties and right to information. Further, as public administrators and policymakers, it is our duty to recognize that we are guardians of the public trust. This paper also highlights the ethical issue of whether “public trust” denotes simply keeping citizens from harm, or whether public trust means acting to uphold liberty.
Social Issues of Trust and Digital Government
Encyclopedia of Digital Government
Building any online system or service that people will trust is a significant challenge. For example, consumers sometimes avoid e-commerce services over fears about their security and privacy. As a result, much research has been done to determine factors that affect users’ trust of e-commerce services (e.g., Egger, 2001; Friedman, Khan, & Howe, 2000; Riegelsberger & Sasse, 2001). Building trustable e-government services, however, presents a significantly greater challenge than e-commerce services for a number of reasons. First, government services are often covered by privacy protection legislation that may not apply to commercial services, so they will be subject to a higher level of scrutiny. Second, the nature of the information involved in an e-government transaction may be more sensitive than the information involved in a commercial transaction (Adams, 1999). Third, the nature of the information receiver is different in an e-government context (Adams, 1999). Some personal infor...
Aspects that constitute citizens' trust in egovernment -A review and framework development
Multidisciplinary Reviews , 2023
This work aims to provide a comprehensive literature review about government trust, e-government trust, and behavioral intention. Drawing on insights from the review papers, we examine the critical factors, generalize the dimensions of trust in e-government, and propose a conceptual framework to open new research avenues. 2. Methodology This review is based on three stages of Tranfield's systematic review method (Tranfield et al., 2003). Stage I: Planning the review, which includes identification, preparation, and protocol development. Stage II: Conducting the review, including identification of research, selection of studies, quality assessment, data extraction, and data synthesis. Stage III: Reporting and disseminating reports, comments, and evidence into practice. We rely on literature, such as journal articles, conference papers, book chapters, and Scopus database reviews. The publication years of the selected articles ranged from 2000 to 2022. The keyword selection and search criteria in Table 1 were based on the scope and definitions of e-government and trust theory
Computers in Human Behavior, 2011
Although it is plausible to assume that the risks of disclosing personal data online are inexorably more prevalent in transactions with commercial organizations than with government organizations, such risks can also thrive in exchanges with the latter. While it is argued that risk perceptions necessitate trust, several studies have also noted that trust in an interaction or an exchange partner could significantly contribute to the reduction of the perceptions of the risks involved in an interaction or an exchange. An Internet-based survey with 208 Internet users from three Dutch cities was conducted to collect the necessary data to test the research hypotheses. Results of the online survey reveal that Dutch Internet users' trust in a government organization's ability to protect citizens' personal data and users' assessment of the sensitivity of personal data disclosed for e-government transactions are related to the perceived risks of disclosing such data negatively and positively, respectively.
Internet use, transparency, and interactivity effects on trust in government
36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the, 2003
This paper asks how internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress information and service provision on the Web (oneway e-government strategy), but have generally ignore applications that would enhance citizen-government interaction (two-way e-government strategy). Based on a review of the literature, we develop hypotheses about how two facets of e-democracy -transparency and interactivity -may affect citizen trust in government. Using data obtained from the Council on Excellence in Government, we apply a two stage multiple equation model. Findings indicate that internet use is positively associated with transparency satisfaction but negatively associated with interactivity satisfaction, and that both interactivity and transparency are positively associated with citizen trust in government. We conclude that the one-way e-transparency strategy may be insufficient, and that in the future agencies should make and effort to enhance e-interactivity.
E-Government Service Adoption and the Impact of Privacy and Trust
2018
The importance of privacy and trust for e-Government services has been evidenced in numerous past studies, but there is a paucity of research regarding the effects of these factors on the acceptance and use of e-Government services in a developing economy. This study fills into the void by aiming to conceptualize the proposed constructs of privacy and trust to examine the factors that can influence future use intentions for e-Government services in the context of Bangladesh. To pursue this purpose, the unified theory of acceptance and use of technology (UTAUT) model has been used. Findings will provide further insights into understanding and managing current and potential users of government services via the online platform. This study can also assist various government authorities to consider the idea of providing appropriate e-Government services to aid the urban people for communicating and conducting transactions in a timely fashion.