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DETERMINANTS FOR ADOPTION OF E-BANKING AMONG BANK'S CUSTOMERS
The use of internet has been advanced commercially in most business activities including in financial services industry. This internet technology has changed the way of banks deliver their services towards the customer and the behaviours of customer towards adopting their banking needs. E-banking has increasingly become a preferred distribution channel and one of the most popular banking services adopted by customers. The general objective of this study is to discuss the determinants for adoption of e-banking among customers. Therefore, this study provide the conceptual framework of perceived ease of use, perceived usefulness, demographic characteristics and internet experience which affect the adoption of e-banking. These four determinants are found to be significant in affecting the adoption of e-banking among bank's customers.
An Empirical Analysis of Factors Affecting the Adoption of E-Banking Services
eBusiness & eCommerce eJournal, 2010
In the changing economic scenario and in the face of severe competition, banks are fast assuming the role of financial supermarkets. It has been necessitated by the growing need for one-stop outlets, offering diverse financial products and services to the customers. These changes around the world are dedicated to technology, which is considered as the key driver for the changes and provides a huge support and tremendous impetus to the speed and efficiency needed to deliver variety of customer services. The study revealed that the current usage and growth rates in the use of E-banking services also confirm the huge potential of digital technologies for the banking sector. The present study is an attempt to investigate empirically various factors affecting the adoption of E-banking services. The factor analytic methodology has been used to analyze the benefits of E-banking for based on responses received from the customers who use E-Banking Services. The default solution resulted in e...
Impact of Behavioural Factors on Adoption of E- Banking
2017
The internet and World Wide Web (WWW) offer banker’s and customer’s an opportunity with innovative new virtual environment that can hopefully stimulate and enhance their learning and operative process. The usage of information technology in banking transactions in general and financial transactions in particular not be an easy task for the customer’s. Customer’s use of electronic banking require acceptance of the technology, which can be difficult and complicated and demands efforts of the customer because of changing in behavioural patterns. The Prospect of using technology on one hand, can simplify customer’s understanding of exchange, but on the other hand, it can make customer’s understanding more difficult. Thus, the purpose of this paper is to measure the impact of behavioral factors viz. perceived ease of use and perceived usefulness on behavioral intention to adopt internet banking and customer satisfaction. The data for the present study has been obtained from 410 online ba...
A Statistical Study on Customer Adoption to E- Technology in Banking Services, Salem Corporation
The concept and scope of e-banking is silent in the transitional stage. E-banking has broken the barriers of branch banking. This research is carried out the services, importance in business, advantages, challenges and adoption of E-banking for public that proper use of E-banking become a solid tool to educate, inform and groomed the social level and it is also produce an responsiveness that how it is effecting in everyone life the deteriorate social norm, society standards and ethics of society and create awareness among public.
Factors that Influence the Adoptions of Internet Banking Among Customers
American Finance & Banking Review, 2018
Internet banking is the latest technology that has revolutionized the changes of banking and business systems around the world. However, arrival of technology has an impact on Internet banking and transforms from a traditional banking system to a very useful innovation technology. The purpose of this study is to analyze factors that have influenced users to use Internet banking in doing financial transaction. This study uses content analysis on the previous literatures. The findings showed that there were 10 main different factors which influence the adoption of internet banking by the users. This study also proved that the highest factors which consist of 2 main factors are generated from technology acceptance model (TAM). Contribution of this research are significantly helps bank to have a better understanding on factors that influence the adoption of internet banking as well as help to develop a strategy to improved internet banking services.
2018
Today, banking sector plays a vital role when providing financial services and managing financial assets. With the development of the information systems and information technology, all banks adopt some new technological advancement for their entity. In a banking sector, customers are the most important part. Conventionally, all the transactions are done by manually. Customers had to go bank branch every time. Therefore, it concerns huge time and cost as well.But nowadays internet banking is becoming popular and it reduces the time and cost. This study based on within the Sri Lankan context and the researcher selected the Sampath bank in Colombo district to do this study. The researcher concerns the factors influencing on the customer adoption of internet banking system: Special reference to the Sampath bank in Colombo district. The main objective of this study is to identify the factors influencingon thecustomer adoption of internet banking system: Special reference to the Sampath bank in Colombo district. The research framework based on the factors which mainly includes Relative advantage, Perceived ease of use, Perceived usefulness. A Questionnaire survey was conducted to gather the data and 111 complete responses were gathered from random banking customers who were internet users from Colombo district. The researcher analyzed the collected data by using SPSS 20 package. Correlation Analysis and Regression analysis were used to check the relation and factors influencing on the customer adoption of internet banking system. Therefore, the researcher found the factors influencing on the customer adoption of internet banking and gives recommendations in this study to identify the factors influencing on customer adoption of internet banking in the study area
MASTER'S THESIS Factors Influencing the Adoption of Internet Banking
This thesis reports the findings of a study issues concerning the adoption of internet banking in Iran. This study investigates costumers' adoption within the context of Iran Internet Banking services and research framework is based on the extension of Technology Acceptance Model with Theory of Planned behavior and Trust.
International journal of innovation and scientific research, 2016
For the past decades, many banks and financial institutions around the world have been motivated in implementing electronic banking due to the fast advances in information technology. Despite the significant growth of informatics in banking, electronic banking is still underutilized among banks and other financial institution in Ghana. This study, therefore, enriches the current knowledge on influential factors that affect individual behavioral intention on adopting e-banking. Thus, this study employs Technology Acceptance Model (TAM) in examining the factors that affect person’s behavioral intention in adopting e-banking by expanding it with three other variables which are prior internet knowledge, Information on e-banking and perceived credibility. Survey questionnaire was randomly distributed to a total of 210 respondents who are customers of public and private banks located in Kumasi, Ghana. In all 193 were fully completed representing of 91 percentage. On average, the results i...