Analysis of Tourist Satisfaction on Pamutusan Island City of Padang (original) (raw)

Analysis Tourist Satisfaction on Bukit Kubu, Berastagi North Sumatera, Indonesia

The International Journal of Business & Management, 2019

This study aims to test and find out whether experience significantly influences tourist satisfaction through destination image on the Bukit Kubu attraction. The sampling technique in this study is accidental sampling. The sample used was people who were visiting the Bukit Kubu tourist attraction. Data collection was carried out by distributing questionnaires with a Likert scale system distributed to 91 respondents. The data obtained were then tested using a validity test technique and a reliability test using SPSS program assistance. After that proceed with data analysis with the Structural Equation Modeling (SEM) approach using the Partial Least Square (PLS) method with the help of Smart PLS 3 software. The results of the study show that the experience variable has a significant effect on destination image and tourist satisfaction variables.

Tourists Perception Towards Tourist Satisfaction in Pangandaran Beach, West Java, Indonesia

Journal of Economics, Management and Trade, 2019

Pangandaran Regency has quite diverse tourist destinations ranging from beach tourism, cave tourism, cultural tourism and others. Pangandaran Beach is one of the tourist destinations in the Regency of Pangandaran, West Java, from sources of the Tourism Office and Pangandaran Culture it can be seen that the level of tourist visits to Pangandaran Beach from 2016 to 2017 has decreased for international tourists while experiencing an increase for domestic tourists. Therefore, it is necessary to conduct research aimed to determine the perceptions of tourists to improve the quality of management services in Pangandaran Beach tourist destination. The method used is the servqual method and PGCV (Potential Gain Customer Value). The servqual method aims to see the service quality attributes that need to be improved and the PGCV method aims to complete the analysis results of servqual by determining the priority of improvements that must be done based on the PGCV index. Based on the results of...

INVESTIGATING THE FACTORS OF TOURIST SATISFACTION IN GRAND WORLD PHÚ QUỐC (KIÊN GIANG PROVINCE

"Innovation and Development of Tourism after COVID 19 Pandemic", 2022

Recently, Phú Quốc has been ranked as one of the most beautiful islands in the world by Travel + Leisure magazine. It is an ideal vacation for everyone when authorities and businesses reopen after the pandemic of Covid-19. Especially, Grand World Phú Quốc is a brandnew destination held by Vingroup. The study examined the factors impacting tourist satisfaction in Grand World Phú Quốc. Authors use both quantitative and qualitative research approaches to explore the subject. Besides, the descriptive statistical analysis is to evaluate tourists' satisfaction. The data has been collected from 200 respondents while visiting Grand World Phú Quốc. The results suggest that destination image, tourist expectation, tourist motivation, tourist experience and tourist behavior have significant effects on tourist satisfaction. The study concludes to point out the weaknesses of Grand World Phú Quốc that should be improved in sustainable tourism development.

Tourist Attraction and Tourist Facilities Intentions to Visitor Satisfaction: Case of Sindang Barang Cultural Village

E-Journal of Tourism

The tourist attraction and tourist facilities provided at the Sindang Barang Cultural Village have a positive influence and significantly contributed to visitor satisfaction, which can attract tourists and visitors to come to this place. The research was conducted at the Sindang Barang Cultural Village. The purpose of this study is to determine the impact of tourist attraction and tourist facilities on visitor satisfaction at the Sindang Barang Cultural Village. The Method of research used is quantitative methods in order to obtain more comprehensive, valid, reliable, and objective data. The sample consists of 107 visitors who visited the Sindang Barang Cultural Village. The factor and regression analysis were used for the data analysis. The results of the study showed that tourist attraction significantly contributed to the visitors? satisfaction (t = 10.180 > t table with a significance of 0.000 (? < 0.05). Tourist facilities significantly contributed to visitors? satisfacti...

Determinant Factors And Tourist Satisfaction Index: A Case Study At The Pulau Kapas Marine Park.

AENSI , 2014

This paper has two main objectives which are, to identify services that affect tourist satisfaction level and estimate tourist satisfaction index at the Pulau Kapas Marine Park (TLPK), a tourism destination in Malaysia. To meet these objectives, a set of questionnaire was used as an instrument to collect primary data from tourists visiting TLPK. The questionnaire consisted of 46 items pertaining to services provided in TLPK and tourist impression of TLPK as a tourism destination. Information on specific and general satisfaction level regarding each item and socio demographic profiles of tourists were also collected. Data collected was analyzed using two computer packages namely the Statistical Package for Social Science (SSPSS 19.0) and AMOS (5.0). Factor analysis test was conducted on all the 46 items of which only 18 items were finally selected. The items were classified into 4 categories and used in a multiple regression model to estimate tourist satisfaction. The 4 service categories/elements were i) diversity of tourism products ii) supporting services iii) overall trip and iv) level of safety. The result shows that the most significant element affecting tourist satisfaction or with high correlation value is supporting services (0.90), followed by level of safety (0.87), overall trip (0.868) and diversity of tourism products (0.854). For the overall model, the R-squared value is 65 which mean 65 percent of the tourist satisfaction is due to the four elements of services mentioned. With respect to the satisfaction index, this study finds that the index is at 63.05 percent which can be regarded as a moderate level.

The Effect of Using E-Tickets On Tourist Satisfaction At The Istano Basa Pagaruyuang Tourist Attraction

EDUTOURISM Journal Of Tourism Research

This study aims to determine the effect of using e-tickets on tourist satisfaction at the Istano Basa Pagaruyuang tourist attraction West Sumatera. The variables used in this study are using e-tickets as the independent variable and the tourist satisfaction variable as the dependent variable. The research method uses a quantitative approach with a simple linear regression test to determine the direct influence between variables. The population in this study were all tourists who visited Istano Basa Pagaruyuang. The research sample totaled 100 respondents because it used a probability sampling technique with random sampling based on chance. The data collection technique was carried out using a questionnaire with a Likert scale that had been tested for validity and reliability. The data were processed using the SPSS version 25 application program. The results showed that the use of e-tickets had a significant effect on tourist satisfaction. Keywords: Tourist Attractions, E-ticket, Tou...

The Study of Visitor's Satisfaction at Gunung Kidul Regency Tourist Destinations: An Application of Holiday Satisfaction (HOLSAT) Model

AbSTRAcT This study focuses its analysis on tourist satisfactions in various tourist destinations in the area of Gunung Kidul Regency of Yogyakarta Special Region. Analysis on tourist satisfaction in this research utilizes the Holiday Satisfaction (HOLSAT) model, first proposed by Tribe and Snaith. Its primary principle in evaluating tourist satisfactions is determined by comparing tourist perceptions on their holiday activities prior to doing activities (expectation) and after (experience) they do the activities. Survey is the primary research method applied in this study, in which questionnaire is designed based on the HOLSAT model itself. Analyses reveal that as a new, developing tourist destination in Yogyakarta, the tourist holiday satisfaction level in various tourist attractions in the area of Gunung Kidul Regency is notably high for attraction attributes. The average mean of expectation and experience using the HOLSAT model in this research shows that attributes categorized as attraction and activities components are those that are highly perceived by the respondents. This means that in these two elements the tourists are satisfied. On the other hand, attributes categorized in accessibilities and amenities components receive the least score by the respondents, which means that the tourist are not satisfied in these items.

International tourist satisfaction towards tourism activities and facilities: A case study in Mamutik Island, Kota Kinabalu, Sabah, East Malaysia. 2015. JOURNAL OF TOURISM, HOSPITALITY AND CULINARY ARTS, 7, (1): 76-92.

VOL 7, ISSUE 1, 76-92

The main objective of this study is to identify international tourist satisfaction towards tourism activities and tourist facilities in Mamutik Island, Kota Kinabalu, Sabah. Mamutik Island is located in the Tunku Abdul Rahman Marine Park and it can be reached in 20 minutes by boat from Jesselton Point, Kota Kinabalu City. The main tourist activities of Mamutik Island are scuba diving, snorkelling, swimming and marine lives observing. There are various tourist services and facilities provided by the Island management such as jetty, toilet, picnic and barbeque area, sun bathing kits and stalls. However, study on international tourist satisfaction towards these activities and facilities on this island were limited. Therefore, a survey method through questionnaire was applied in this study. There were two sets of questionnaires used for data collection in English and Mandarin languages. A total number of 150 international tourists were surveyed in this study. The findings indicate that majority of the international tourists are satisfied with the tourist activities and facilities of the island. However, there are certain aspects that should be considered by the management in order to increase the level of international tourist satisfaction such as to increase number of toilet and facilities, interesting tourist activities and provide scuba diving equipment at reasonable prices. Thus, this study is significant to indicate how the distinctiveness of tourist activities and quality of facilities can ensure international tourist loyalty to revisit tourist destinations in Sabah.

International Tourist Satisfaction towards tourism activities and facilities: A case study in Mamutik Island, Kota Kinabalu, Sabah, East Malaysia / Velan Kunjuraman … [et al.]

Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia, 2015

The main objective of this study is to identify international tourist satisfaction towards tourism activities and tourist facilities in Mamutik Island, Kota Kinabalu, Sabah. Mamutik Island is located in the Tunku Abdul Rahman Marine Park and it can be reached in 20 minutes by boat from Jesselton Point, Kota Kinabalu City. The main tourist activities of Mamutik Island are scuba diving, snorkelling, swimming and marine lives observing. There are various tourist services and facilities provided by the Island management such as jetty, toilet, picnic and barbeque area, sun bathing kits and stalls. However, study on international tourist satisfaction towards these activities and facilities on this island were limited. Therefore, a survey method through questionnaire was applied in this study. There were two sets of questionnaires used for data collection in English and Mandarin languages. A total number of 150 international tourists were surveyed in this study. The findings indicate that majority of the international tourists are satisfied with the tourist activities and facilities of the island. However, there are certain aspects that should be considered by the management in order to increase the level of international tourist satisfaction such as to increase number of toilet and facilities, interesting tourist activities and provide scuba diving equipment at reasonable prices. Thus, this study is significant to indicate how the distinctiveness of tourist activities and quality of facilities can ensure international tourist loyalty to revisit tourist destinations in Sabah.

The Effect of Tourist Attraction Toward Visitor Satisfaction in Sindang Barang Cultural Village, Bogor Regency

TRJ Tourism Research Journal

A part of the attraction destination is the cultural tourist attraction that encompasses cultural villages. Bogor Regency has a cultural village that has a variety of Sundanese arts and culture, history and Sundanese beliefs and customs, a natural rural place and has a place to stay or lodging to give a natural impression for tourists who visit. This research was conducted to determine whether tourist attractions affect visitor satisfaction in the Sindang Barang Cultural Village. The purpose of this study was to investigate how much influence the tourist attraction on visitor satisfaction in the Sindang Barang Cultural Village. The Method of research used is quantitative methods in order to obtain more comprehensive, valid, reliable, and objective data. The samples were 107 visitors who came to Sindang Barang Cultural Village. Analysis used descriptive statistical methods, simple correlation coefficient of Pearson, Coefficient of determination and regression analysis. The result sho...