Exploring patient-centeredness ecosystems: a collaborative approach to expand the service design horizon (original) (raw)
Capunzo, M., Polese, F., Boccia G., Carrubbo L., Clarizia, F., De Caro, F., “Advances in Service Research for the understanding and the management of service in healthcare networks”, in Gummesson, E., Mele, C., Polese, F. (eds), System Theory and Service Science.
Carrubbo L., Clarizia, F., Hisa, X., Bilotta, A., “New Smarter solutions for the Healthcare Complex Service System”, in Gummesson, E., Mele, C., Polese, F. (eds), System Theory and Service Science: Integrating three perspectives in a new service agenda, Giannini, Naples, June 14-17.