Assessing the success of e-government systems: An employee perspective (original) (raw)
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Assessing Electronic Government Systems Success-An Integrated Framework
This research designed to theoretically address and empirically examine research issues related to the question of how the success of EG can be assessed. It argues that the technology acceptance literature and the parallel user satisfaction stream are not competing approaches to understanding IT usage and value. That is, user satisfaction and TAM represent complementary steps in a causal chain from key characteristics of system design, to beliefs and expectations about outcomes that ultimately determine usage. Data were collected using a written survey as part of a free simulation experiment. A total of 281 usable site evaluations were obtained. Hypothesised relationships were tested through three phases, using multiple and stepwise regression analysis. The results indicate that information quality, system quality, perceived usefulness, use, and user satisfaction benefit are valid measures of EG success. The hypothesized relationships between the success variables were significantly supported. The findings provide several important implications for EG research and practice.
A cross-national comparison of e-government success measures: a theory-based empirical research
International Journal of Electronic Governance, 2011
The continuing rapid convergence of government and e-technologies presents new opportunities for research to investigate the ways citizens interact with egovernment. The literature in the area is, however, still in its infancy with little or no theoretically grounded empirical research conducted in the area. The present research investigates citizen experience with e-government in the United States and Spain by utilizing difference tests. Results of the difference tests show that the Spanish e-government citizens put more emphasis on information quality in terms of relevance, reliability, timeliness, clarity, conciseness, and currency. Results of the difference tests also show that for the system usage construct, e-government citizens on both side of the Atlantic agree that their egovernment should provide superior user training, facilitate use of extranets to communicate with governmental agencies, allow automated transmitting and processing of data, and allow real time monitoring of citizen request for information in an e-government integrated with governmental agencies environment.
E-Government Success Factors: A Perspective on Government Units
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E-government is one of the most important topics of our time. A socio-economic development is not possible without an effectively and efficiently operating e-government. Unfortunately, factors determining the success of e-government are not sufficiently established, especially in developing, emerging and transition countries. Therefore, the aims of this study are to propose a comprehensive success factors framework for e-government and examine differences between identified factors in the context of type, size and region of government units. To reach the aims, the research methods included a critical review of literature, the Delphi study, brainstorming, practical collaboration, logical deduction, survey questionnaire and statistical analysis. The paper continues as follows. First, it discusses the success of e-government and reviews the literature on factors influencing the success. Second, a methodology of examining the success factors for e-government is presented. Third, the fra...
A cross-national comparison e-government success measures: A theory-based empirical research
Americas Conference on Information Systems, 2010
The continuing rapid convergence of government and e-technologies presents new opportunities for research to investigate the ways citizens interact with egovernment. The literature in the area is, however, still in its infancy with little or no theoretically grounded empirical research conducted in the area. The present research investigates citizen experience with e-government in the United States and Spain by utilizing difference tests. Results of the difference tests show that the Spanish e-government citizens put more emphasis on information quality in terms of relevance, reliability, timeliness, clarity, conciseness, and currency. Results of the difference tests also show that for the system usage construct, e-government citizens on both side of the Atlantic agree that their egovernment should provide superior user training, facilitate use of extranets to communicate with governmental agencies, allow automated transmitting and processing of data, and allow real time monitoring of citizen request for information in an e-government integrated with governmental agencies environment.
will examine the impact of system quality, information quality, and service quality on perceived usefulness, perceived ease of use, and citizen's attitudes toward the use of e-JC system. Data analysis involving 398 randomly selected subjects was conducted to test these propositions, general support was found for all the interactions. Results from structural equation modeling delineates that information, system and service quality of e-government influences citizens perceived ease of use and perceived usefulness, which in turn influences citizens adoption/attitudes toward use of the e-government system. The findings indorse the model of interest, and also contributes to the literature by strengthening researchers' theoretical and practical understanding of the effects of information, system, and service quality in developing egovernment system.
REGISTER Jurnal Ilmiah Teknologi Sistem Informasi (Scientific Journal of Information System Technology), 2020
This research was based on the modification of the DeLone and McLean information systems models by adding end-user computing satisfaction variables to determine the success factors for e-government systems. This model was adopted due to the aim of this study to investigate the factors responsible for the successful implementation of e-government by bringing it closer to public value. However, while the DeLone and McLean models focus more on the information system approach, the model proposed was on the premise that system quality (SQ), information quality (IQ), content (CO) and format (FO) are determinants of e-government system user satisfaction. Furthermore, the net benefits through a five-dimensional public value determinants were used to evaluate e-government websites from a community perspective. Responses from 150 communities were analyzed by smart PLS 3.0 using structural equation models to examine the relationship between the constructs of the proposed model. This study contributes to the research gap in adopting DeLone and McLean's model in the e-government due to the limitation in its validation for different contexts. The results support the effect of content variables on user satisfaction and simultaneously prove that it is possible to explain net benefits, with an r-squared value of 69.1%, using the variables in the proposed model. The five dimensions of public value adopted all proved to have a positive influence with a confidence level of 95%. The level of construct significance identified is able to help in the formulation of strategies to improve e-government services.
Evaluation of Implementation E-Government with Delone and Mclean
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi
This research intends to analyze and test variables that influence implementation E-government, especially in Balikpapan city. The study uses the information system success model DeLone and McLean which has six main variables that can be used to measure the success rate of information systems. Variables that support the success of e-government that support this research include system quality and information quality as exogenous variables. Furthermore, the use and user satisfaction variables are endogenous variables that also affect the net benefits variable. Based on previous research, service quality variables have not been proven to affect endogenous variables, so the researchers omit these variables. Data collection is done by distributing questionnaires to users of e-government services in Balikpapan City as many as 100 respondents. Data processing methods with Structural Equation Modeling (SEM) using the Smart PLS 3.0 approach. This research proves the R-square value of the de...
Electronic government system measurement model: a systematic testing of e-government implementation
The Indonesian Journal of Electrical Engineering and Computer Science (IJEECS), 2023
The demands to improve electronic government systems are increasing due to the large gap in the unsuccessful implementation in government. This study aimed to develop a measurement model consisting of policy, governance, and service, resources (usage) variables with their indicators to reduce the gap. A quantitative method was used with structural equation modelling (SEM) analysis based on partial least square (PLS) variance using SmartPLS version 3.0 software. Data collection for this study involved the direct distribution of questionnaires to 320 respondents, resulting in a successful collection rate of 95.3%. Subsequently, the collected data underwent analysis using the stages of SEM techniques. The results of the study show that the developed measurement models and indicators can be used as measuring tools for the execution of e-government. The developed model exhibits a satisfactory level of predictive relevance concerning the relationships among the variables, namely policy, governance, service, and usage. Furthermore, hypothesis testing was conducted to assess the validity of the proposed hypotheses within the model.
Perceptions of information system success in the public sector
Transforming Government: People, Process and Policy, 2012
PurposeThe purpose of this paper is to explore the relationships between constructs of information system (IS) success in the public sector, as perceived by webmaster intermediaries, and investigate how user testing affects these relationships.Design/methodology/approachOnline surveys were conducted, using questionnaires, with webmasters in Denmark and Norway who participated in the public sector web award contests organized by the government (n=1,237, n=541; response rate 44 per cent).FindingsIt was found that the frequency with which webmasters carry out user testing affects their perceptions of IS success, with those who conduct no user testing displaying the weakest associations among success variables. Findings also suggest that webmasters who do little or no user testing conveniently assume that citizen users are satisfied, while webmasters who are more knowledgeable of the user experience have a greater perception of levels of success.Practical implicationsThe fact that the m...
The Electronic Journal of …, 2007
Information system success continues to be a subject of interest among IS researchers. The literature nevertheless offers limited understanding in regard to organizational factors influencing IS success particularly in public sector organizations. Using perceptual measures, this study aims to investigate the influence of organizational factors on IS success in selected public sector agencies in Malaysia. Data was gathered from 201 users from four central agencies located at the central administration complex in Putrajaya. Based on related studies in the literature, six organizational factors and four IS success dimensions were used in designing the framework for this study. The framework is used to investigate the relationship between the identified organizational factors and IS success dimensions within the scope of the selected e-government agencies. The organizational factors are top management support, decision-making structure, management style, managerial IT knowledge, goal alignment, and resources allocation, whereas the IS success dimensions include systems quality, information quality, perceived usefulness, and user satisfaction. The study found that all the organizational factors are significantly correlated with the four IS success dimensions under investigation. Further analyses reveal that goal alignment is the highest predictor of IS success, followed by management style and centralization of decision-making structure. Least expected was the top management support factor which appear to be the weakest predictor of IS success and its influence on IS success is insignificant. The study concludes that the findings are generally consistent with previous studies. On a specific note related to goal alignment, the public sector agencies can be seen experiencing a similar impact to that of their private counterparts in terms of IS strategy alignment, though they still generally subscribe to the traditional and centralized decision-making structure.