The Effect of Knowledge Management Infra (original) (raw)
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2018
IJCRT1893310 International Journal of Creative Research Thoughts (IJCRT) www.ijcrt.org 54 The Effect of Knowledge Management Infrastructure on Improving The Quality of Service in Higher Education Institutions in Palestine Ahmed R. Awaja, Doaa S. Awaja, Valliappan Raju Research Scholar, Research Scholar, Associate Professor Philosophy of Management, Limkokwing University of Creative Technology, Cyberjaya, Malaysia ________________________________________________________________________________________________________ Abstract: Nowadays, in this competitive world, institutions have recognized the importance of Knowledge as the best indicator of survival. Considering staff as the most important resource of any organization and as the owners of knowledge. In this scenario, there is a great need to manage knowledge properly by developing its capabilities. Therefore, this study aims at exploring knowledge management Infrastructure (KMI) in Palestinian Higher Education Institutions (HEIs) ...
Knowledge Management Process Capability on Service Quality in Palestinian Universities
2018
Knowledge is considered as one of the most important resources for surviving in this modern business Environment. It is proved to help organizations improve their service, increase the quality of products, reduce the costs and respond quickly to their customers. However, the success of any organization lies in the ability to perform better processes of knowledge in order to create and maintain a competitive advantage. The main objective of this study is to investigate the relationship between knowledge management process (KMP) capability and service quality (SQ) in universities, specifically in the context of Palestine. Four dimensions of KMP capability are included as follows; acquisition, conversion, the application and protection which are considered as independent variables and service quality as the dependent variable. About (300) academic teaching staff were administered a questionnaire of a five-point Likert’s scale which includes questions on KMP (Acquisition, conversion, Application, and protection) and SQ. The respondents were selected randomly and (286) responses were received. (277) Responses were analyzed statistically by smartpls software. Findings showed that there is a significant positive effect of KMP on enhancing SQ in Palestinian Universities. Application Process proved to have no effect on SQ. Results of this study will provide values and implications to the leaders and managers of higher education for the formation of the new knowledge management (KM) strategies or for the enhancing of their existing processes of KM, These meaningful implications will help to create effective knowledge management (KM) programs and strategies which in turn may enhance the quality of services provided in Palestinian universities and achieve a competitive advantage in the market.
Implementation of KMS has increased rapidly due to rapid advancement in technology up gradation and usage. After thorough review of previous literatures on KMS, it was noticed that knowledge quality, system quality and service quality are key determinants for KMS success. This study investigates the key determinants for the success of knowledge management system (KMSs) in the higher learning institutions (HLIs) of Malaysia. This paper utilized these key determinants for the investigation of KMS success contributing user satisfaction as mediating effect between key determinants and KMS success. Using the data of 223 respondents engaged with administrative and academic activities in universities and colleges of Malaysia, the relationship between knowledge quality, system quality, and service quality with KMS success using user satisfaction as mediating effect was examined through structural equation modeling. From the structural model it was found that user satisfaction plays a full mediating effect between key determinant factors (knowledge quality, system quality, and service quality) and KMS success. KMS success model generated in this study had provided both applied and theoretical recommendation.
International Letters of Social and Humanistic Sciences, 2016
This paper aims to measure knowledge management maturity in higher education institutions to determine the impact of knowledge management on high performance. Also the study aims to compare knowledge management maturity between universities and intermediate colleges. This study was applied on five higher education institutions in Gaza strip, Palestine. Asian productivity organization model was applied to measure Knowledge Management Maturity. Second dimension which assess high performance was developed by the authors. The controlled sample was (917). Several statistical tools were used for data analysis and hypotheses testing, including reliability correlation using Cronbach's alpha, "ANOVA", Simple Linear Regression and Step Wise Regression. The overall findings of the current study show that maturity level is in the second level. Findings also support the main hypothesis and its sub-hypotheses. The most important factors effecting high performance are: Processes, knowledge management leadership, People, knowledge management Outcomes. Furthermore, the current study is unique by the virtue of its nature, scope and way of implied investigation, as it is the first comparative study between universities and intermediate colleges in Gaza Strip that explores the status of knowledge management maturity using the Asian Productivity Model.
The Model of Knowledge Management Components Relationships using Structural Equation Modeling
Iranian Evolutionary Educational Psychology Journal, 2023
The aim of the current research was to test the structural model of the relationships of knowledge management components in universities (Qom province universities) using structural equation modeling. The present study is an applied and correlation research. Participants were 247 faculty members of universities in Qom province selected via random sampling. The results of the model test showed that the effect of knowledge-oriented organizational culture, strategic planning of knowledge management, infrastructure of information and communication technology and knowledge manpower on knowledge management processes is positive and significant. The effect of knowledge management processes on knowledge-based human resource management, knowledge identification and goal setting, and knowledge team building is positive and significant. The effect of weakness in knowledge management rules and lack of motivation of employees and professors on knowledge-based human resource management, knowledge identification and goal setting, and knowledge team building is negative and significant. The effect of organizational structure and individual characteristics of employees and professors on knowledge-based human resource management, knowledge identification and goal setting, and knowledge team building is positive and significant. Finally, the impact of knowledge-based human resource management, knowledge-based identification and goal-setting and knowledge-based team building on knowledge-based universities, improving university performance, and improving individual performance is positive and significant. Findings can be used to improve knowledge management in universities.
Asian Social Science, 2015
Today, organizations have realized that knowledge is one of the most important and clearest indicators of survival in a competitive world. Therefore, more than anything, staffs as the owners of knowledge and the most important capital of organization have been considered. Knowledge management as a tool that can gather existing knowledge, discipline and diffuse in all departments of organization is important. Accordingly, the present study aims to study the infrastructure of knowledge management from the perspective of faculty members at Islamic Azad University of Tabriz. The research method is descriptive and statistical population consisted of 460 people in Islamic Azad University of Tabriz from faculty members’ point of view which among 70 people were selected as sample. To collect data, a researcher made questionnaire was used; to check the validity of the opinions of experts and specialists and to assess reliability, Cronbach's alpha was used. In order to analyze the data, statistical test of Friedman and t test and to provide graphics of infrastructure status, radar chart is used. The results show that knowledge management infrastructure in studied organizations are relatively favorable.
IAEME, 2019
This study discussed the knowledge management processes of acquisition, storage, transfer and application of knowledge in one of Iraqi universities, University of Thi-Qar, Where token a sample Consisting of (120) Teaching for different levels of (6) faculties, which represents research community, the relationship and impact of these processes on the quality and educational services were analyzed and their dimensions (tangibility, Reliability, Response, guarantee and empathy), Provided by these colleges, The analysis of the data that resulted from the questionnaire, Number of her questions (41) question, showed that there was a correlation and impact between the two variables. The sample was concerned with the documentation of knowledge which is describe by excellence in performance and application of ideas in practice and is concerned with the good appearance and provide good service, despite its lack of knowledge of steps to simplify important methods In the provision of educational services, which, although presented but still need to develop the modernization of the methods used.
2015
Organizations can maintain competitive advantages in the long-term with their knowledge. Unlike other management and retention, knowledge management is not a fad, it has stable effects. The conditions and competitive environment of organizations are increasingly complex and changing rapidly. As the rate of change in most organizations are more quickly than to be responded and implemented. The staff can create a long-term competitive advantage for the organization and management goals and help organizations improve their performance. The aim of this study was to investigate the relationship of knowledge management and infrastructure with human resource functions. This is a descriptive study and data were collected by the questionnaire with validity and reliability, which was based on Cronbach as 91.8 percent. The sample was a sample 71 individuals. Results indicate a positive significant relationship between knowledge management infrastructure and employee performance.
les cahiers du cread
In this aggressive competition taking place around the world, knowledge management is recognized as the main vehicle for organizations to achieve a competitive advantage: to compete and provide higher quality and better services that satisfy customers. Linking knowledge management to service quality could make a strong contribution in convincing managers of organizations about the need to adopt knowledge management strategies. Taking these issues into account, this study introduces the pathway to service quality (SQ) with the role of knowledge management capabilities (KMC) (knowledge infrastructure capability KIC and knowledge process capability KPC) and organizational commitment (OC). This paper aims at investigating the role of KMC in enhancing the quality of service in Higher Education Institutions (HEIs) through the mediating effect of OC. Based on the analysis conducted on 352 responses from academic middle managers and teaching staff selected from HEIs of Palestine- Gaza Strip...
Nowadays, many of the managers have understood the essential role of knowledge in obtaining competitive advantage and pursuing strategic objectives in the organization, and the knowledge management (KM) has become a competitive requirement among the organizations. Nevertheless, if proper infrastructures and necessary pre-requisites are not provided to benefit such a process, then the results would be but aversion and wasting both human and financial resources. It is necessary, therefore, that the organizations be sure of their readiness in relation to its establishment of it, before initiating any action. KM has been defined as the special, systematic, and organizational process for achieving, organizing, maintaining, implementing, distributing and creating the personnel's explicit knowledge once again, in order to increase the performance of the organization and creating values. The factors contributing to the success of KM should be identified in order to guarantee the establishment of KM.