A Study of Tourist Satisfaction towards Adventure Tourism Activity in Bejiharjo Tourism Village Using Holsat (Holiday Satisfaction) Model (original) (raw)
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AbSTRAcT This study focuses its analysis on tourist satisfactions in various tourist destinations in the area of Gunung Kidul Regency of Yogyakarta Special Region. Analysis on tourist satisfaction in this research utilizes the Holiday Satisfaction (HOLSAT) model, first proposed by Tribe and Snaith. Its primary principle in evaluating tourist satisfactions is determined by comparing tourist perceptions on their holiday activities prior to doing activities (expectation) and after (experience) they do the activities. Survey is the primary research method applied in this study, in which questionnaire is designed based on the HOLSAT model itself. Analyses reveal that as a new, developing tourist destination in Yogyakarta, the tourist holiday satisfaction level in various tourist attractions in the area of Gunung Kidul Regency is notably high for attraction attributes. The average mean of expectation and experience using the HOLSAT model in this research shows that attributes categorized as attraction and activities components are those that are highly perceived by the respondents. This means that in these two elements the tourists are satisfied. On the other hand, attributes categorized in accessibilities and amenities components receive the least score by the respondents, which means that the tourist are not satisfied in these items.
Analysis Tourist Satisfaction on Bukit Kubu, Berastagi North Sumatera, Indonesia
The International Journal of Business & Management, 2019
This study aims to test and find out whether experience significantly influences tourist satisfaction through destination image on the Bukit Kubu attraction. The sampling technique in this study is accidental sampling. The sample used was people who were visiting the Bukit Kubu tourist attraction. Data collection was carried out by distributing questionnaires with a Likert scale system distributed to 91 respondents. The data obtained were then tested using a validity test technique and a reliability test using SPSS program assistance. After that proceed with data analysis with the Structural Equation Modeling (SEM) approach using the Partial Least Square (PLS) method with the help of Smart PLS 3 software. The results of the study show that the experience variable has a significant effect on destination image and tourist satisfaction variables.
Perception of Tourism Satisfaction: A Study at Blimbingsari Tourism Village in Bali
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Blimbingsari tourism village has decreased in the number of tourist visits, even though the potential of tourist attractions offered is increasingly diverse. This situation is a major concern for managers in an effort to increase visiting tourists. The purpose of this study was to analyze the service quality attributes considered important by tourists as well as the perceived performance they felt when visiting. The questionnaires collected amounted to 99 questionnaires and IPA analysis is used in order to identify service quality attributes. Result showed that there is a gap between the level of importance and performance of service quality attributes. Based on cartesian diagram, it is found that there is one attribute in concentrate here quadrant which is the main priority to be improved. These attribute is the experience of trekking, hiking, bird watching, and local activities. Based on the results obtained of customer satisfaction index, service qualities that have been given ar...
Journal of Tourism, Hospitality and Sports, 2020
When the new tourist destination occurs, people usually come because of their curiosity. The purpose of this study was to analyze Trip Quality, Tourist Satisfaction, and Behavioral Intention of those who visited Bukit Panorama Pabangbon (Pabangbon Panoramic Hill) as a new tourism destination in Bogor district, West Java, Indonesia. The research method was descriptive quantitative. This research was a survey using a questionnaire. In the initial stages, validity and reliability tests were carried out, and the test results show that all items in the questionnaire were valid and reliable. The questionnaire was then distributed to respondents using a simple random sampling technique resulting 100 sets of data. Then the mean score of each variable and correlation value was calculated. The results showed that in general, the tourists' trip quality was good in which the affordable ticket got the highest score, while local transportation got the lowest. On the whole, they were satisfied with their experience visiting the site, and they were willing to return and recommend this new tourist attraction to friends and relatives. Among the construct under study, the correlation between trip quality and behavioral intention was stronger than the correlation between tourist satisfaction and behavioral intention. All are positive correlations.
Determinants of Tourist Satisfaction and Dissatisfaction on Tourism Village
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Indonesia government established the development of tourism village as one of priority program. Until 2018, there are 1734 tourism villages in Indonesia. However, the increase of tourist visitation is not occurred evenly. Only several tourism villages are having high visitation rate, others are still struggling in competing with other tourism destinations. Previous study found that tourist satisfaction is leading on visit intention. Therefore, this study investigated factors determinant on tourist satisfaction and dissatisfaction of tourism village. A content analysis was adopted in this study by extracting of 464 tourist reviews that posted from January 2016 until October 2019. Data were collected from tourist review on TripAdvisor regarding nine tourism villages in Indonesia. NVivo 12 was used to analyse the data. The results revealed top 5 satisfaction determinant attributes: village landscape, friendliness local people, traditional building, traditional way of life, and village ...
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The purpose of this study was to determine the level of satisfaction of tourists who visit and enjoy tour packages as a product of the tourism village of Paksebali, Klungkung, Bali. Data were collected by interviewing, observing, and distributing questionnaires to 100 tourists (incidental sampling). Data were analyzed using qualitative and quantitative descriptive analysis techniques through Index Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The result of the study is the tourists are satisfied. The indicators considered important by tourists are the friendliness of tour guides and the performance that exceeds their expectations. Indicator considered less important by tourists are the procedures for serving food and beverages, and the price suitability for tour packages. An indicator considered less important by tourists and felt too excessive is the cleanliness of the village environment. The tourists also hope that the tour time will be extended so they can be...
Tourists Perception Towards Tourist Satisfaction in Pangandaran Beach, West Java, Indonesia
Journal of Economics, Management and Trade, 2019
Pangandaran Regency has quite diverse tourist destinations ranging from beach tourism, cave tourism, cultural tourism and others. Pangandaran Beach is one of the tourist destinations in the Regency of Pangandaran, West Java, from sources of the Tourism Office and Pangandaran Culture it can be seen that the level of tourist visits to Pangandaran Beach from 2016 to 2017 has decreased for international tourists while experiencing an increase for domestic tourists. Therefore, it is necessary to conduct research aimed to determine the perceptions of tourists to improve the quality of management services in Pangandaran Beach tourist destination. The method used is the servqual method and PGCV (Potential Gain Customer Value). The servqual method aims to see the service quality attributes that need to be improved and the PGCV method aims to complete the analysis results of servqual by determining the priority of improvements that must be done based on the PGCV index. Based on the results of...
Measuring Tourist Satisfaction of Holiday: Practice on the Hotel Business with the Holsat Scale
Tourism in South East Europe ..., 2017
Tourist satisfaction is an aim that destinations at the macro level and an essential for maintaining the existence of the company at the micro level. Nowadays, customers receiving more informed travel decisions and they have further expectations. They have a right to evaluate any other holiday options although they do not like a tourist product so it causes business, embark on different quests to avoid losing their customers. Satisfaction is a level which generates after satisfying customers' needs and requests also enunciables as a customer is satisfied with the services they have received. Guest satisfaction is one of the most important measure both destinations and the success and continuity of business. The aim of this study is to measure the level of satisfaction of the guests staying in 4 and 5 star hotels in Konya using the scale HOLSAT (Holiday Satisfaction) which is a developed model to compare the positive and negative aspects of vacation experiences and expectations of holidaymakers by Tribe and Snaith (1998). In this case, first of all a literature study was conducted on the subject and then a total of 200 tourists were interviewed using face-to-face interview method. The obtained data were analyzed by SPSS statistical software, according to the results. Differences in holiday satisfaction were studied to determine. What is of specially interest in this paper is analysis on surveyed data in using HOLSAT. Theoriginal instrument of HOLSAT is consist of six dimensions with 56 items. The findings provide Konya's tourism stakeholders with insights about the level of satisfactions among domestic tourists and call for better improvements strategies for future tourism development in Konya.
International Journal of Tourism & Hospitality Reviews
This study is aimed 1. to examine cultural destinations attribute, 2. to examine factor of tourist travel behavior characteristics and 3. to develop tourist satisfaction in Saung Angklung Udjo Bandung.The sampling using an incidental technique with the number of respondents as many as 400 tourists. The variables used, first is tourist satisfaction as a dependent variable, and the independent's variables are cultural destination attribute and tourist travel behavior characteristic. The correlational analysis, multiple linear regression analysis and multivariate analysis of variance are conducted to analyze this research.The cultural destination attribute has positive effects on tourists satisfaction and significant differences between experience visit Saung Angklung Udjo for interest re-visit Saung Angklung Udjo as the cultural destination with overall respondents’ satisfaction.From this research, researchers can add the knowledge and experience related tourist satisfaction, and ...
Analysis of Tourist Satisfaction on Pamutusan Island City of Padang
Jurnal Ekonomi
The purpose of this research is to describe tourist satisfaction on Pamutusan Island. The title of this research is Analysis of Tourist Satisfaction on Pamutusan Island, Padang City. this research will be conducted using the google form platform as a distribution medium that will be developed as a data collection instrument. This research goes into Descriptive research with Quantitative data. In this study the population was tourists who had visited Pamutusan Island Padang, with a sample of 100 people with non-probability sampling techniques with sampling based on age criteria over 18 years. The data used in this study are primary data and secondary data