Internet retailing: the past, the present and the future (original) (raw)
Related papers
New perspectives in internet retailing: a review and strategic critique of the field
International Journal of Retail & Distribution Management, 2006
The primary aim of this paper is to critically review the literature that explicitly addresses the adoption and application of Internet technologies, by retailers, for the promotion and sale of merchanidise. In particular, this study seeks to present a holistic and critical review of what is currently known, in order to help establish the gaps that will need to be addressed in future research studies.
Internet retailing: enablers, limiters and market consequences
Journal of Business Research, 2004
Despite a tremendous and enthusiastic reception for Internet retailing in the last few years, this new channel has not performed as anticipated, nor has its acceptance been as pervasive as originally expected. This paper details the many inherent structural and functional weaknesses of Internet retailing. Various strategies designed to improve the performance of e-tailers are explored. D
Retailer adoption of the internet–implications for retail marketing
European Journal of Marketing, 2000
To date, most of the commentary on the impact of the Internet on retail marketing has been anecdotal, offering exaggerated speculative forecasts of its future potential. One view contends that the Internet will become a major new retail format, replacing the traditional dominance of fixed location stores. However, little academic research exists to either disprove or support the claims of Internet penetration by retailers. Seeks to redress the balance by presenting a comprehensive and rigorous review of UK retailer Internet activities. A sampling frame of 1,099 UK retail multiples was used, and each Web site individually inspected to categorise the range of marketing functions and services offered. The findings indicated that, despite the hype, the majority of retail organisations surveyed have not yet registered a Web site address. Moreover, of those retail organisations that have developed a Web site, the vast majority are using it primarily as a communication tool to promote corporate or product information to Internet users, rather than to support direct sales. In conclusion, summarises the implications of these current levels of Internet activity for the future of retail marketing.
A Literature Review on the Studies of Internet Retailing Management
This paper reviewed the studies of Internet retailing management. It found that, in general, most of the papers on the topic took focus on Internet retailing strategy and online merchandise management. Specifically, it drawn following conclusions: First, there were six major incentives for firms to adopt Internet retailing, including improving internal communication, improving operational efficiency, facing competition, enhancing customer services, reaching out to a wider audience, and improving relations with suppliers. Second, cost of Internet trading and consumer preference were negatively, while status of Internet retailing strategy, technology capability, Internet communication preference, Internet marketplace, and market development opportunity were positively, affect firms to adopt Internet retailing. Third, market positioning, business model, estimation of the market size, Internet-based innovative application, and strong brand of website were the key factors for the success of an online retailing website. Fourth, cross-channel conflict might be reduced by reconstructing the business process or adjusting the pricing strategy, while Internet retailing inventory might be improved by firms' zero inventory policy, in-stock inventory policy, and dynamic inventory policy. Finally, a firm's quality of logistics and delivery could be increased by high-value-package strategy and emergency transshipments. Implications of these conclusions were suggested.
E-commerce and the retail process: a review
Journal of Retailing and Consumer Services, 2003
Views abound on the impact of the Internet and e-commerce on traditional forms of retailing. Scenarios range from on the one hand, the almost total devastation of existing physical retailing to, on the other, limited if any impact upon ''real'' retailing.
2005
The rapid growth of e-commerce is imposing profound impacts on modern society. On the supply side, the emergence of e-commerce is greatly changing the operation behavior of some retailers and is increasing product internationalization due to its geographically unlimited nature. On the demand side, the pervasiveness of e-commerce affects how, where, and when consumers shop, and indirectly influences the way in which we live our lives. However, the development of e-commerce is still in an early stage, and why consumers choose (or do not choose) online purchasing is far from being completely understood. To better evaluate and anticipate those profound impacts of e-commerce, therefore, it is important to further refine our understanding of consumers' e-shopping behavior. A number of studies have investigated e-shopping behavior, and reviewing them is valuable for further improving our understanding. This report aims to summarize previous e-shopping research in a systematic way. In t...
Digital Retailing: An Abstract for Preliminary Results of a Systematic Literature Review
2017
A growing body of research has emerged on digital retailing due to the introduction and rapid spread of technologies that changed the retail settings. Retailers are constantly making decisions about the implementation of digital technologies, evaluating every negative and positive effect from the costs saving to the customers’ satisfaction (Verhoef et al., 2009). These developments are modifying the way to do shopping, making it more exciting and involving, thanks to a large range of services offered (Liao & Shi, 2009). This systematic review of the literature (Tranfield et al., 2003) aims to identify, classify, and analyze the main current research fields on digital retailing developing an overall interpretation of the topic investigated. The process of analysis has been divided into three stages. In the first one, authors planned the review by delimiting the subject area, identifying the main purposes of the analysis, and consequently developing the review protocol including detai...
E-Retailing Challenges and Opportunities in the Global Marketplace
E-tailing has a dynamic ecosystem different from traditional retailing. To the best of our knowledge, there are few case studies scientifically grounded yet practical. Nonetheless, this is the authors' goal with this book chapter. A case study of China's e-tailing is needed because China is the largest emerging market as well as the largest e-retailing market in the world. Moreover, e-tailing provides one of the most effective ways for foreign retailers to enter China's impressive retail market. This case study will explore the underlying reasons for the success of China's e-tailing market by investigating the elements of China's e-tailing ecosystem. This study will further investigate the major players in China's e-tailing market, with a focus on the Alibaba Group, China's largest e-tailing company. This study will address Alibaba's e-tailing strategies and practices by comparing Alibaba and its major domestic and global competitors (e.g., Amazon).
E-Tailing: An Analysis of Web Impacts On The Retail Market
Journal of Business Strategies
The Web has been changing the retail market in many ways. Following a newmarket framework, this paper analyzes the unique characteristics of the Web forretail applications, examines its market effects, and presents two perspectivesfor business response strategies. The Web can either be used as a marketing tool,which is integrated into traditional business strategies, or can be viewed as anew marketplace, which demands new business design. Differences betweenthese two views will have strategic and implementation implications for bothtraditional and startup retailers as they adapt to Web marketing. Finally, wepropose some research issues and challenges that should be addressed to betterour understanding and promote the success of this new marketplace.
Delivery and Payment Options as Antecedents to Enhanced Online Retailing
Organizational and End- …, 2011
The Internet, touted as a panacea offering unbridled opportunity for lesser known small businesses, suffers from one inhibitor to their success; an inability to provide quality assurances that generates consumer trust through brand recognition. There is no doubt that Web 2.0 has been wildly successful in bringing together users from all ages, demographics and interests to the Internet, while also
The intended and actual adoption of online purchasing: a brief review of recent literature
2005
Abstract: The rapid growth of e-commerce is imposing profound impacts on modern society. On the supply side, the emergence of e-commerce is greatly changing the operation behavior of some retailers and is increasing product internationalization due to its geographically unlimited nature. On the demand side, the pervasiveness of e-commerce affects how, where, and when consumers shop, and indirectly influences the way in which we live our lives. However, the development of ecommerce is still in an early stage, and ...
THE FUTURE OF ONLINE SHOPPING IN INDIA. A Study of Punjab and Haryana States of India
Today, the market place is flooded with several e-commerce options for shoppers to choose from. A variety of innovative products and services are being offered spoiling customers for choice. Online shopping is no more a privilege enjoyed by your friends and family living in the US or UK. Today, it is a reality in India. In the last couple of years, the growth of e-commerce industry in India has been phenomenal as more shoppers have started discovering the benefits of using this platform. There is enough scope for online businesses in the future if they understand the Indian shopper’s psyche and cater to their needs. Internet is changing the way consumers shop and buys goods and services, and has rapidly evolved into a global phenomenon. Many companies have started using the Internet with the aim of cutting marketing costs, thereby reducing the price of their products and services in order to stay ahead in highly competitive markets. Companies also use the Internet to convey, communicate and disseminate information, to sell the product, to take feedback and also to conduct satisfaction surveys with customers. Customers use the Internet not only to buy the product online, but also to compare prices, product features and after sale service facilities they will receive if they purchase the product from a particular store. Many experts are optimistic about the prospect of online business. In addition to the tremendous potential of the E-commerce market, the Internet provides a unique opportunity for companies to more efficiently reach existing and potential customers. Although most of the revenue of online transactions comes from business-to-business commerce, the practitioners of business-to-consumer commerce should not lose confidence. It has been more than a decade since business-to-consumer E-commerce first evolved. Scholars and practitioners of electronic commerce constantly strive to gain an improved insight into consumer behaviour in cyberspace. Along with the development of E-retailing, researchers continue to explain E-consumers’ behaviour from different perspectives. Many of their studies have posited new emergent factors or assumptions that are based on the traditional models of consumer behaviour, and then examine their validity in the Internet context.
An Empirical Study on Emergence of Online Shopping and Its Impact on Retail Trade and Commerce
This paper mainly highlights on the impact of increasing online shopping and its adverse effect on retail trade. Retailers are the key component in the society because majority of population depends on them for buying things required. But due to the flourishment of e-stores it is adversely hampering the working criteria and several questions are raised on its existence. The paper highlights the various reasons and needs that the retailer has to change or rather need to update themselves in order to survive in this competitive edge and to match up with the growing preference of online stores. Copyright©2016, Priyanka R. Trivedi et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
DIRECTION OF ONLINE RETAILING (IN THE CONTEXT OF UNITED ARAB EMIRATES)
ABSTRACT The primary objective of this research paper is to generally examine and analyze the scope and future of online retailing in U.A.E. In order to get more accurate results, the main objective of this research is divided into very specific contexts which all explored the concept of online retailing in U.A.E. One particular concept to examine was to find out the current attitude of the U.A.E population towards online shopping on U.A.E based web stores. Furthermore, it is vital to identify what this population bought in general and specify which category of products they are mostly interested in. The other area to look at was to find out what commonly motivated the UAE people to go online and buy their preferred items instead of going to a physical shop. Finally, to discover how a typical online retailer performed in U.A.E in terms of security, costs, product offerings, and attracting customers. The final stage includes an analysis of the information and findings, hence a more in depth look at the whole issue. Therefore, a conclusion is drawn to foresee the future of online retailing in the UAE and how to succeed in this particular field.
From Traditional Retailing to E-tailing: The Death and Rebirth of the Hypermarket Format?
2005
E-tailing is slowly but undeniably developing in France for convenience goods. Even if its significance in the next few years will not be as promising as was hoped for, it should represent a new distribution channel partially competing with traditional retailing. This is verified by the fact that the hypermarket format, symbol of the French retailing industry’s world success, has entered a phase of decline. From this observation, the paper suggests using a part of or whole hypermarkets by transforming them into logistical infrastructures for e-tailing. Two alternative models are proposed, which could serve as a basis for reflection for future research on the connection between traditional retailing and e-tailing. Keywords e-tailing, France, hypermarket, logistics, traditional retailing Introduction The United States is often presented as the natural home of the major innovations that have occurred in retailing throughout the 20th century, both for retail formats and marketing techni...
Customer Perception Towards Online Shopping
In recent years the online environment is viewed by users from a new perspective, in a commercial way. Its development and the emergence of online stores have turned users into consumers. The globalization of competition and development of information technology have enhanced customer awareness and created a situation where people prefer shopping online, as online shopping provides quality products as well as saves time. In this paper we try to see the drastic change that has been foreseen in the field of e-shopping and the customer's perception towards e-shopping.
The influence of internet-retailing factors on price expectations
Psychology & Marketing, 2003
Internet retailing has significantly changed the character of retail competition. More and more often, ordinary consumers, not just the technologically savvy ones, are making purchases over the Internet. The extent to which e-tailers can build trust will significantly influence the willingness of consumers to make purchases over the Internet. As a result, it is important to better understand the factors that influence consumers' trust in e-tailers. This research models the effects of store name, on-line security guarantee, and money-back guarantee on price expectations and willingness to buy. The results suggest that value-enhancing approaches, like assurances of security encryption and money-back guarantees, are more important for less well-known e-tailers than for their more famous competitors. ᭧ 2003 Wiley Periodicals, Inc. Although Internet retailing has not overturned the brick-and-mortar world of retailing as pundits once predicted, it has made competitive
Related topics
Cited by
Factors Influencing Hotels’ Online Prices
Journal of Hospitality Marketing & Management
Digital corporations are creating new paths of business driven by consumers empowered by social media. Understanding the role that each feature drawn from online platforms has on price fluctuation is vital for leveraging decision making. In this study, 5603 simulations of online reservations from 23 Portuguese cities were gathered, including characterizing features from social media, web visibility and hotel amenities, from four renowned online sources: Booking.com, TripAdvisor, Google, and Facebook. After data preparation, including removal of irrelevant features in terms of modeling and outlier cleaning, a tuned dataset of 3137 simulations and 30 features (including the price charged per day) was used first for evaluating the modeling performance of an ensemble of multilayer perceptrons, and then for extracting valuable knowledge through the data-based sensitivity analysis. Findings show that all features from the encompassed factors (social media, online reservation, hotel characteristics, web visibility and city) play a significant role in price.
Customer engagement with websites: a transactional retail perspective
European Journal of Marketing
Purpose This paper aims to focus on customer engagement (CE) in the underexplored context of transactional retailing websites, providing insight into the drivers, manifestations and dimensionality of the construct. The website is viewed as a collection of environmental stimuli, and focus is placed on identifying the website environmental cues that promote CE. Design/methodology/approach This focussed study follows an exploratory research design. A total of 22 semi-structured interviews were conducted with one segment group: over-55-year-old female online shoppers in the most commonly purchased product category online, clothing. The stimulus–organism–response model forms the theoretical framework. Findings The unique findings identify that product-related environmental cues drive CE on a website, suggesting that CE occurs at the level of the product, as opposed to the website. Research limitations/implications CE with websites exists beyond the customer–brand dyad, with the website f...
Luxury retailers’ entry and expansion strategies in China
International Journal of Retail & Distribution Management
The version presented here may differ from the published version or from the version of the record. Please see the repository URL above for details on accessing the published version and note that access may require a subscription.
The ‘online high street’ or the high street online? The implications for the urban retail hierarchy
The International Review of Retail, Distribution and Consumer Research
The UK has the greatest proportion of online sales in Europe. This study seeks to explore the differential effects of online retailing on the (evolving) hierarchy of shopping centres by examining current trends and underlying forces. The overall objectives of the paper are to qualify and explore the influence of online retailing in the decision making processes of leading retailers today; and to assess how virtual influences become manifest in the tangible built environment and have impacted the retail hierarchy? It differentiates online retail trends by sector and retailer size, and examines the consequences for different types of shopping centres. The empirical research is based on the changing location of stores of a major fashion retailer and interviews with three of Britain's leading retailers that have seen the more substantial increase in online turnover in recent years. Major retailers are found to have integrated online offerings, such as click and collect, into a 'multi-channel' retailing approach. Online retailing has therefore become an inherent and central element within large retailers' business and therefore real estate strategies, with considerations such as online marketplace penetration and possible 'cannibalisation' coming to the fore in decision making about store location. Online retail sales are, to a degree, drawing sales away from shopping centres but its impact on the existing shopping hierarchy is largely to reinforce established long term trends driven by the motor age and the shift to out of town retailing. This is symbolised by the largest 'high street' fashion retailer now having more branches in retail parks than town centres. Out of town shopping centres for example are benefitting because of the ease of goods collection offered by these locations.
Predicting mobile app usage for purchasing and information-sharing
International Journal of Retail & Distribution Management, 2014
Purpose – Mobile applications, or apps, are an increasingly important part of omnichannel retailing. While the adoption and usage of apps for marketing purposes has grown exponentially over the past few years, there is little academic research in this area. The purpose of this paper is to examine how the mobile phone platform (Android vs Apple iOS), interest in the app and recency of store visit affect consumers’ likelihood to use the apps for purchasing and information-sharing activities. Design/methodology/approach – The paper tests a model by analysing survey data collected from customers of a major US retailer using partial least squares regression. Findings – The analysis finds that the level of interest in a retail app is positively related to the consumer's intention to engage in both purchasing and information-sharing activities. In addition, the recency of the consumer's last visit to the retail store has a moderating effect on both types of activities; the more rec...
Sustainability
In the last two decades, the retail sector has experienced unprecedented upheaval, having severe implications for economic development and sustenance of traditional inner-city retail districts. In the city of Christchurch, New Zealand, this effect has been exacerbated by a series of earthquakes in 2010/2011 which destroyed much of the traditional retail precinct of the city. After extensive rebuild activity of the city’s infrastructure, the momentum of retailers returning to the inner city was initially sluggish but eventually gathered speed supported by increased international visitation. In early 2020, the return to retail normality came to an abrupt halt after the emergence of the COVID-19 pandemic. This study uses spending and transaction data to analyze the compounding impact of the earthquake’s aftermath, shift to online shopping, and the retail disruption in the Christchurch central retail precinct because of COVID-19. The findings illustrate how consumers through their spend...
E‐tail emotion regulation: examining online hedonic product purchases
International Journal of Retail & Distribution Management, 2013
PurposeThis research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers' attitudes, emotion regulation and subjective norms in the shopping experience for online music.Design/methodology/approachStructural equation analysis based on AMOS 17.0 techniques, using the maximum likelihood estimation method, was used to assess the measurement and structural model. Confirmatory factor analysis was conducted to determine construct and discriminant validity before testing hypotheses of the structural model.FindingsResults indicate that shopping for music online involves an emotional and hedonic component. Specifically, consumer attitudes, emotion regulation as well as subjective norms influence repeat purchase intentions.Research limitations/implicationsEmo...
Predicting changing pattern: building model for consumer decision making in digital market
Journal of Enterprise Information Management, 2018
Purpose Consumers have the multiple options to choose their products and services, which have a significant impact on the pattern of consumer decision making in digital market and further increases the challenges for the service providers to predict their buying pattern. In this sense, the purpose of this paper is to propose a structural hierarchy model for analyzing the changing pattern of consumer decision making in digital market by taking an Indian context. Design/methodology/approach To accomplish the objectives, the research is conducted in two phases. An extensive literature review is performed in the first phase to list the factors related to the changing pattern of consumer decision making in digital market and then fuzzy Delphi method is applied to finalize the factors. In the second phase, fuzzy analytic hierarchy process (AHP) is employed to find the priority weights of finalized factors. The fuzzy set theory allows capturing the vagueness in the data. Findings The findi...
An Early Pioneer of Medical Tourism's Use of the Internet and Social Media
Current Issues and Emerging Trends in Medical Tourism, 2015
Medical tourism, as has been mentioned numerous times in other chapters in this book, is not a new concept, but what happened in the early 1990's with the advent of the Internet was truly novel. For most medical physicians the potential of this innovation was quite unexpected and at first difficult to accept. Some however embraced it… this is the story of one doctor practicing in Belgium who saw the potential of the web and instead of bowing to the perceived threat, embraced its full potential from day one. By looking at the effects of the internet on Medical Tourism using a SWOT analysis and following this pioneer from the mid 1990's (remember that 1993 marks the first real use of websites), this chapter tries to map the earliest evolution of the use of the web for the delivery of medicine and medical advice.
Logistics
Background: E-commerce’s convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in this sector. Methods: A survey research method was employed, utilizing the Critical Incident Technique to identify key quality dimensions important to customers. A total of 133 valid responses underwent exploratory factor analysis. Results: Data analysis identified three dimensions significantly affecting overall customer satisfaction. “Presentation of Products in the Application (app)” had the highest correlation, while “Delivery Logistics” had the lowest. However, when considering the COVID-19 factor, “Delivery Logistics” showed the highest correlation. This indicates that the dimension most affected by the pandem...
Electronic Commerce Research and Applications, 2020
This is a PDF file of an article that has undergone enhancements after acceptance, such as the addition of a cover page and metadata, and formatting for readability, but it is not yet the definitive version of record. This version will undergo additional copyediting, typesetting and review before it is published in its final form, but we are providing this version to give early visibility of the article. Please note that, during the production process, errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.