Parameters for crisis communication (original) (raw)
Crisis Communication in Organizations
The International Encyclopedia of Organizational Communication, 2017
Crisis communication is a multidisciplinary area of study that encompasses a variety of practices by which organizations communicate before, during, and after crises to bring about a level of normal operations.
Crisis Communication Characteristics & Errors: A Case Study
In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed.
The paper is about various crises that individual corporates will likely to suffer and also crisis communication plan is drawn to show how you can assist a corporate individual in case of a crisis.
Crisis communication characteristics and errors: A case study
2012
In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed. This paper does not aim to examine the institutional or organisational causes and issues or the actions of the various people involved in this particular crisis. Rather, its objective is to identify the characteristics of and errors linked to this type of crisis from a mediacommunication perspective-thus focusing on the type of external perspective that people may have, in order to develop strategies and tools that will make it possible to manage crises brought to you by CORE View metadata, citation and similar papers at core.ac.uk