Parameters for crisis communication (original) (raw)
Related papers
Crisis Communication in Organizations
The International Encyclopedia of Organizational Communication, 2017
Crisis communication is a multidisciplinary area of study that encompasses a variety of practices by which organizations communicate before, during, and after crises to bring about a level of normal operations.
Crisis Communication Characteristics & Errors: A Case Study
In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed.
The paper is about various crises that individual corporates will likely to suffer and also crisis communication plan is drawn to show how you can assist a corporate individual in case of a crisis.
Crisis communication characteristics and errors: A case study
2012
In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed. This paper does not aim to examine the institutional or organisational causes and issues or the actions of the various people involved in this particular crisis. Rather, its objective is to identify the characteristics of and errors linked to this type of crisis from a mediacommunication perspective-thus focusing on the type of external perspective that people may have, in order to develop strategies and tools that will make it possible to manage crises brought to you by CORE View metadata, citation and similar papers at core.ac.uk
CRISIS MANAGEMENT & COMMUNICATION
This paper will discuss the detailed accounts of the BP (British Petroleum) oil spill that occurred on the Gulf of Mexico in 2010, and the drastic effects that the oil had on wildlife, the water, the land, as well as the political and financial upset caused by BP, especially BP CEO Tony Hayward during the time of the oil spill. This paper will illustrate the breakdown in crisis communication, crisis management, no emergency management planning, as well as poor strategic planning on the part of BP and Tony Hayward. Additionally, this paper will illustrate how true the words of Yogi Berra are, when he said, "We made too many wrong mistakes" (Corbell, 2015). Moreover, this paper will discuss the author’s views on leadership, crisis communication, planning, and humility within public and private organizations.