Crisis Communication Characteristics & Errors: A Case Study (original) (raw)

Crisis communication characteristics and errors: A case study

2012

In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed. This paper does not aim to examine the institutional or organisational causes and issues or the actions of the various people involved in this particular crisis. Rather, its objective is to identify the characteristics of and errors linked to this type of crisis from a mediacommunication perspective-thus focusing on the type of external perspective that people may have, in order to develop strategies and tools that will make it possible to manage crises brought to you by CORE View metadata, citation and similar papers at core.ac.uk

H-ermes. Journal of Communication Crisis Communication: modelli e casi di studio

2014

Crisis Communication: models and case studies. We often read of crises or scandals involving companies and governments. Nonetheless, the study of the phenomenon is still not very investigated or limited to cases of social denunciation. The aim of this report is to overcome the static model, news and consequent scandal, by analyzing the structure of a crisis and the dynamics involving key stakeholders, the media and the public opinion. The analysis tells us that the parts collide, splitting the public, both on the newspapers and the social media. The new proposed model is confirmed by four case studies, both political and corporate. These are, in order: Barilla. No pro-gay commercials, Nestlé and horse meat, the call of Vendola to Archinà, Cancellieri and the case Ligresti. Case analysis was performed on a sample of six national newspapers, noting each article of reference to the case. The survey of public sentiment was carried out by tools for social media marketing quantitatively and qualitatively.

Assessing the crisis communication efficiency of the British officials in 7.7.2005

This assignment aims to read into the way the British authorities handled in communication terms the terrorist attacks in London in 7.7.2005. For this purpose, the paper will start with a timeline of the events that unfolded before and after the incident(s). Afterwards, it will depict the actors that were considered as key players in the crisis communication process, the messages they sought to clarify, the audiences they were referring to, the communication channels that were employed towards this direction, the audiences they were referring to and the politically “thorny” issues that were at stake. Finally, it will assess according to the developed literature the performance of certain key actors.

Employing new communication methods during the political crises in the 1980s

Dziennikarstwo i Media

The present article undertook the problem of crisis communication on the basis of the right-wing politicians who assumed office in the 1980s, president Ronald Reagan and prime minister Margaret Thatcher. It focused on political crisis communication, and made an effort to correctly define the term. Two theories were analysed: image repair theory (IRT) created by William Benoit and situation crisis communication theory (SCCT) by Timothy Coombs. However the main purpose of this article was to analyse the phenomenon of establishing and employing new methods of communication during political crises in order to effectively respond to the crises. Thus there was an effort made to coin two new political crisis communication approaches on the basis of the aforementioned topics: “unsmoked communication”and “numerary communication”.

Crisis Communication with Media

Public Security and Public Order, 2018

Appropriate information addressed to the public is one of the basic conditions for both prevention and resolution of crisis situations. Its main relay is mass media, with the help of which it is easiest to reach the recipient. There are rules that condition proper communication in crisis situations, media representatives are also expected to have specific foundations. Proper cooperation with the media may be a factor supporting the activities of the state in crisis situations. The article presents both general content as well as specific solutions applied in the field of communication with the media in crisis situations in the Republic of Poland.

Studying Crisis Communication: New Theories and Methodologies

The seminar, which spans over three days and is aimed at doctoral students within the social sciences and the humanities, is divided into two parts. Part (I) consists of an advanced presentation and discussion of recent crisis management and crisis communication research. The focus is on how the discipline of crisis management has developed from a narrow to a broad perspective, and from a simple broad to a complex broad perspective; and how crisis communication has moved from a rhetorical and text-oriented approach to a more strategic and context-oriented approach with a view to allied fields such as risk communication, issues management and reputation management. A special interest is devoted to international crises and the role of the new social media. Part (II) consists of an advanced introduction to the methodologies of crisis communication including both quantitative methodologies and research techniques (experimental designs, content analysis, and surveys) and qualitative methodologies and research techniques (especially case studies as a research design). The seminar also includes a one-day long case study-based workshop focusing on theory building. After the seminar, you should be able to • Understand how crisis management and crisis communication have developed as academic disciplines since the mid-1980s • Identify and discuss key concepts, models and theories within the field of crisis management and crisis communication • Understand the mechanisms of theory building or development • Apply various types of research designs and research methods within the study of crises, crisis management and crisis communication Teachers • Professor W. T. Coombs and professor S. J. Holladay, University of Central Florida (USA) • Professor F. Frandsen and professor W. Johansen, Aarhus University (Denmark)

An Empirical Study on the Role of Media in Crisis Communication Management in Uncertain Times

Journal of Logistics, Informatics and Service Science, 2023

Mass media was one of the most significant ways of networking in the information age. Thanks to universal access to the internet, the mass media plays an important part in fostering political unity and reshaping popular opinion. Crisis, in all of its manifestations, is an inextricable part of humanity's life, and its diversity is growing all the time. During times of crisis, the media plays a critical part in disseminating information and making people aware of the situation. The media has the ability to calm the public and inspire them to take constructive steps, or it can terrorize the public and cause havoc. This is a crosssectional survey-based applied research project. The statistical population consisted of residents of Kozani city and simple random sampling technique was used to select 300 residents for further investigation. A questionnaire created by the researcher was used to gather data. Descriptive, correlational and regression analysis were used to analyses the study variables. According to the results, the news media plays a significant and constructive role in reporting events concerning mitigation and recovery from a crisis, in addition, the majority of respondents prefer to watch the incident's headlines before the news from emergency zones returns to normal. According to the findings, crisis managers should think about the kind of newspaper they'll use when packaging crisis material. Furthermore, crisis coordination is supported by print media management techniques for core audiences. Similarly, factual emergency analysis of the print media continues to create confidence in the public domain for the press, and facilitates crisis coordination. As a result, crisis management must study the history of a catastrophe before communicating; they must raise questions like "why," "how," and "what happened before" in order to examine the present scenario for crisis reduction.

Media Relations and Communication of Crisis in the Digital Era

2017

This paper aims to describe how the construction of an organization's media relations contributed to the success of crisis communication. In the body of an organization, the crisis becomes as a necessity that accompanies the dynamics in the body of the organization. The crisis in the organizational structure, can be triggered by internal or external conflict. If the conflict is not well managed, it is likely to be publicly disproportionate. The mass media have a role to disseminate news are the ones who need to be made partner when we are experiencing a crisis organization. This paper is a theoretical study and will use some of the literature to gain a foothold for analysis clicking crisis communication issues are some organizations that have occurred in Indonesia. The case or conflict of TNI AU ( Indonesian Air Forces ) mess of Cokrosuman, Surakarta and the Alexis hotel will be illustrated in this study. Instead of comparing the two organizations is diametrically, because ins...

STUDY OF CRISIS COMMUNICATION IN THE MANAGEMENT OF PUBLIC UNIVERSITIES OF COTE D'IVOIRE

In Cote d'Ivoire, the paralysis of public universities due to strikes by teachers' unions calls into question the management method. These crises unwrap the management issue: what analysis can be made of crisis communication in the management of Ivorian public universities? This question evokes the responsibility of managers in university administration in times of crisis, on the one hand, and demonstrates the need for adequate management for effective higher education, on the other. This study is based on systemic analysis, falling under the psycho-sociological methodology of organizational dynamics. In a variety of ways, there is a set of communication analysis provisions which exposes the concepts of empowerment, influence, decision-making power in management. The paradigm of crisis communication is fundamental in the face of the new demands of organizational management. Indeed, no organization can develop without adequate communication and responsible strategic management. Communication is the alpha and omega of organizational management at all times, especially in times of crisis.