JOB SATISFACTION: AN APPLICATION ON ALANYA TOURISM SECTOR (original) (raw)
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Studies suggest the presence of a relationship between empathic tendencies and job satisfaction of people who work in various public and private sectors. In this context, purpose of this study is to determine whether there is a relationship between job satisfaction and empathic tendencies of employees in tourism sector. 200 employees from 5 star hotels operating twelve months in the province of Antalya, Belek participated to the study. According to the results of the study, it is understood that there is a significant and positive correlation between job satisfaction and empathic tendencies of employees, and as empathic tendencies of employees increase, so does their job satisfaction.
2007
Bu çalışmada, (1) otel işletmelerindeki işgörenlerin iş tatmin düzeylerinin ölçülmesi ve (2) otel personelinin iş tatminini doğru olarak ölçen bir ölçeğin geliştirilmesi amaçlanmıştır. Araştırmanın örneklemi, Türkiye'de Doğu Akdeniz Bölgesi'nde faaliyet gösteren 3, 4 ve 5 yıldızlı otel işletmelerindeki işgörenlerden oluşmaktadır. Geliştirilen ölçeğin faktör boyutları, "İletişim ve Bütünlük", "Terfi", "Amirler", "İşin Doğası (1) (Fiziksel olmayan faktörler)","İşin Doğası (2) (Fiziksel olan faktörler)", "Ücret ve Ek İmkanlar", "Özgürlük", "Yönetim"dir. Çalışmanın sonuçlarına göre işgörenlerin iş tatminini etkileyen en önemli faktörler, "Amirler", "İşin Doğası (fiziksel ve fiziksel olmayan faktörler)", "İletişim ve Bütünlük"den oluşmaktadır. Bulgular ayrıca işgören davranışları üzerinde psiko-sosyal faktörlerin (örneğin; işin doğası), ekonomik faktörlerden (örneğin, ücret) daha etkili olduğunu ileri sürmektedir. Sonuçlarda eğitim seviyesi yüksek işgörenlerin, eğitim düzeyi daha düşük işgörenlere göre tatmin düzeylerinin daha düşük olduğu ortaya çıkmıştır. Ayrıca ağır iş yükü nedeniyle yiyecek-içecek departmanında çalışan işgörenlerin otelin diğer departmanlarında çalışan işgörenlerden tatmin düzeylerinin daha az olduğu tespit edilmiştir. Bu çalışmada işgörenlerin iş tatmin düzeyleri yüksek ve işi bırakma eğilimlerinin düşük olduğu ortaya çıkmıştır. develop a scale to correctly measure employee job satisfaction in the hospitality and tourism industry. The sample of study includes employees of 3, 4 and 5-star hotel working in The study findings suggested that the most important factors which affect job satisfaction of employees were "Supervisors", "the Nature of Work", "Communication and Integrity". The findings further suggested that psychological and social factors (the nature of work) were more effective than economical factors (example, pay) on employee attitudes. The conclusions suggested that employees who had higher levels of education were less satisfied than employees who had lower levels of education. Another finding of the study is that employees who are employed in the food and beverage department, due to their high workload, were less satisfied than employees who are working other departments of hotels. In this research, overall job satisfaction of employees were high and their intent to quit scores were low.
Inspira Journal(IRA), 2018
Introduction Occupation fulfillment is by and large characterized as a worker's full of feeling response to an occupation, in view of contrasting genuine results and wanted results. It is by and large perceived as a multifaceted develops that incorporates representative sentiments about an assortment of both characteristic and outward factors. The activity fulfillment or job satisfaction of a worker is a subject that has gotten significant consideration by specialists and supervisors. The most essential data to have with respect to a representative in an association is an approved measure of his/her level of employment fulfillment (Akpofure, Rim. O. Israel, Imide, & Okokoyo, Ikhifa. (2006). It is the only controlling variable that decides the many other factors like employees productivity, retention rate , happiness and stability in an organization .It also gives a direction to how employees should be utilized so that apart from gaining effective results it can help in enhancing commitment, moral and motivation of employees(Diaz-Serrano, L., & Cabral. Vieira, J.A). (2005).
Study of Employee Satisfaction in Hotel Industry
The study aims to measure employee satisfaction at two organizations viz, Taj Mahal Hotel and ITC Maurya Hotel, and to analyze which parameters play an important role in determining overall Employee Satisfaction. It is a descriptive research in nature. The sample population is 30 employees each from the two aforesaid organizations. The sample size is 60. Non Comparative Scaling Technique has been used in the study. Conclusively it may be stated that Employee Satisfaction is a multidimensional phenomenon with a number of factors operating simultaneously. The employees of Taj Mahal feel extremely satisfied when they were exposed to the eight selected parameters.
An investigation of factors affecting job satisfaction
The measurement of job satisfaction has become an important issue in tourism because this industry requires a great interaction between the contact personnel (frontline employees) and the individual customer and because quality perceptions are evaluated mostly on the basis of the performance of subjective (intangible) criteria. Thus, the extent to which employees are satisfied with what they are responsible for may directly influence the level of customer satisfaction with their services. Using an improved form of job descriptive index, this study aims to evaluate the predictors of hotel employees' both job satisfaction and their intention to stay in the hotel business. The discussion is based upon the findings of a survey carried out among those working in the Turkish hotel industry. Findings suggest that such attributes as the work itself, supervision, and promotion are the determinants of the level of overall job satisfaction. The level of overall job satisfaction in turn leads to changes in the employees' intention to continue working in the hotel business. Theoretical and practical implications are also discussed.
The concept of job satisfaction of employees in hotel industry has great relevance for better development. The present study tries to examine the job satisfaction factors like compensation structure, training and development, supervision, communication, nature of work, affective commitment for employees in hotel industry in Delhi National Capital Region. Conceptual framework of the study was developed and the selected convenient sample size of 150 was determined Questionnaire having five point Likert type scale, ranking questions, having a mix of qualitative as well as quantitative research design was employed. Long employee attitude scale developed by H.C Ganguli was used for collecting primary data. Other statistical methods engaged to analyze the data were descriptive statistics, correlation matrix, chi square test, ANOVA and ranking of variables. The results of this empirical study show that there is a significant relationship between all the factors.. Positive satisfaction levels with job were found among faculties and they would remain in their present jobs only if they have good compensation structure closely followed by opportunities for training and development and good supervision. The employees were found to be satisfied with communication cannels in organization.
DOAJ (DOAJ: Directory of Open Access Journals), 2015
The present paper aims to estimate if there is any correlation between the indices of the satisfaction of the employees who work in small tourism agencies and the indices of performances of the employees. In order to achieve the objective of the present paper, two studies were done in two different regions, one from Messina (Sicily), the other from Constanta (Romania). The data were collected by using a questionnaire with 31 questions (concerning the eight indices of employees satisfaction). The correlation between the satisfaction and performances was observed by calculating the Pearson coefficients. The case study showed that in Messina the employees are more satisfied with the work group environment and the relationships between the employees and managers; On the other hand, in Constanta the employees are less satisfied with the relationship with the direct supervisors and with the work environment. Both the employees from Messina and Constanta are rather unsatisfied with their salaries and with the social facilities. In terms of performances, one can notice that the Romanians obtain better results than the Sicilians. Concerning the correlation between the satisfaction and the performances of the employees, the indices of satisfaction that have the highest impact on performance are: the work group/team, the direct supervision, the wage/compensations, the profession.
2015
The present paper aims to estimate if there is any correlation between the indices of the satisfaction of the employees who work in small tourism agencies and the indices of performances of the employees. In order to achieve the objective of the present paper, two studies were done in two different regions, one from Messina (Sicily), the other from Constanta (Romania). The data were collected by using a questionnaire with 31 questions (concerning the eight indices of employees satisfaction). The correlation between the satisfaction and performances was observed by calculating the Pearson coefficients. The case study showed that in Messina the employees are more satisfied with the work group environment and the relationships between the employees and managers; On the other hand, in Constanta the employees are less satisfied with the relationship with the direct supervisors and with the work environment. Both the employees from Messina and Constanta are rather unsatisfied with their s...
Investigation of Job Satisfaction among Employees: A Case of Hospitality Industry in Ambala (India)
Voice of Research – An International Refereed Journal for Change and Development (Ahmedabad, Gujrat, India), 2017
In the modern era, entrepreneurs in all industries want to recruit, select, train and motivate able employees who want to serve customers well. However, majority of industries in general and hospitality industry in particular are confronting numerous challenges with regard to their employees. The main issue before entrepreneurs here is about enrichment of satisfaction levels of their workers from different job related aspects. When workers will be satisfied, they will definitively do their duty of serving customers well. With this viewpoint, the paper explores the level of job satisfaction of hotel workers on various dimensions. A questionnaire was designed and administered on a sample of 150 hotel workers, taken from Ambala District in the State of Haryana. Analysis was conducted using frequencies and proportional analysis. Inferential statistics of Chi-square and z-test (for significant/insignificant difference between two population proportions) were also utilized.Results demonstrated a moderate level of satisfaction among the workers. Workers were mainly found dissatisfied from the behaviour of supervisor, salary, promotional opportunities, internal policies and organizational management. However, majority of sample workers were noticed as satisfied from their job, behaviour of their co-workers and customers. Further, behaviour of supervisor is found as a dimension on which satisfied and dissatisfied workers are found approximately equal in number. Accordingly, the paper calls for enhancement in the level of satisfaction of hotel workers, mainly on the dimensions on which they are found dissatisfied, if entrepreneurs want to win over competitors and customers in the market. Keywords: Job satisfaction, Entrepreneurs, Hotel Workers Full text reference: Gupta, Karnika and Garg, Ishu (2017), "Investigation of Job Satisfaction among Employees: A Case of Hospitality Industry in Ambala (India), Voice of Research, Vol. 6, Issue 1, pp. 50-56.
Employee Satisfaction in Tourism Businesses – an Empirical Analysis
GeoJournal of Tourism and Geosites
Tourism in one of the most important sectors in Greece and it has been a key element of the economic activity in the country. Before the pandemic of COVID-19 tourism represented almost 30% of GDP and 25% of employment in Greece. This research paper aims to study the employee satisfaction in tourism, an important part of human resource management. For the purposes of this study an empirical analysis is conducted to tourism employees of the prefecture of Halkidiki. The findings support that the employees are not satisfied with their salaries, they accept their evaluation but there are no rewards, they are satisfied in general with their employment and they believe that they will be employed for the next tourism season.