Information and Communication Technologies in the Healthcare: Future Trends for Project Success (original) (raw)
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Improving the success of IS/IT projects in Healthcare: Benefits and Project Management approaches
Rapid changes in the business environment are increasing the pressure on organisations to ensure the delivery of successful projects to fulfil their strategic goals. The use of emerging information systems and technology (IS/IT) has rapidly grown in several contexts, including healthcare. There have been two major drivers for the investments in Health IS/IT: the ever-increasing burden from chronic disease with costs growing significantly faster, and; the recognition of the need for greatly improved quality and safety in the delivery of healthcare. Both of these key drivers have led to very heavy investments in IS/IT in order to enable timely information-sharing for clinical decisions. The authors argue that by combining the Project Management (PM) approach with the Benefits Management (BM) approach, one can improve the current low success rate of implementations and enhance the reliability of the delivery of benefits from investments in IS/IT.
Information Systems and Technology Projects in Healthcare Organizations
Encyclopedia of Information Science and Technology 4th Edition, Chapter 326, 2017
The challenges facing healthcare organizations require more comprehensive and integrated solutions and efficient resource management as a means of eliminating inefficiencies and of achieving promised benefits. In academic literature, information systems and technology (IS/IT) have been recognized as being an organizational capability that can lead to competitive advantage and better performance (Bharadwaj 2000; Kohli & Devaraj 2003). Organizations recognize project management as being a fundamental tool for the development of initiatives which lead to the implementation of the organizational strategies (Crawford, 2005; Hodgson, 2002). One way that the effectiveness of IS/IT project management capability has been assessed is through the use of maturity models, with the underlying assumption that higher levels of project management maturity imply a higher effectiveness of project management capability (Kwak & Ibbs 2002; Sonnekus & Labuschagne, 2004). Our research focuses on the combination of the project management and maturity models approaches as a means of strengthening the final results of IS/IT projects in the healthcare sector. It is the authors' belief that this combination of approaches enhances not only the success of projects, but also the realization of the expected benefits. It is also important to emphasize that, by taking advantage of the specific features of each of these approaches, their structure will certainly increase the effectiveness of IS/IT projects in the health sector, by enhancing both the confidence of sponsors and investors, and also the achievement of the promise benefits.
The Challenges of the IS/IT Projects in the Healthcare Sector
International Journal of Applied Research on Public Health Management, 2019
Essentially, the purpose of investment in information systems and information technology (IS/IT) is to improve the operational efficiency of the organizations, reducing costs and improving levels of quality. Thus, many traditional appraisal techniques are used to evaluate tangible benefits, which are based on direct project costs. Since the 1980s, IS/IT has positioned itself as a strategic tool that through flexibility and innovative ways can produce superior performance. The health sector has sought to improve its effectiveness and efficiency by adopting IS/IT solutions to increase the quality of services, namely patient safety, organizational efficiency, and end-user satisfaction. Hospitals are complex organizations, and this complexity magnifies the opportunity for inevitable human errors. A poorly integrated system can decrease operational efficiency and reduce the quality of healthcare services. The issue remains controversial, as evidenced by several articles. The authors noticed that emergent technologies may offer opportunities to those who can exploit them effectively.
The success of IS/IT projects in the healthcare sector: Stakeholders' perceptions
Sistemas e Tecnologias da Informação, 10ª Conferência Ibérica de Sistemas e Tecnologias de Informação, vol. II, pp. 304-310, ISBN 978-989-98434-5-5, 2015
Healthcare organisations must improve their business practices and internal procedures in order to answer the increasing demanding of health professionals and the general public for better information. Hospitals adopt a patient-centred care approach and invest massively in information systems and technology (IS/IT), in the hope that these investments will improve medical care and patient demands. From the point of view of public service, the focus of healthcare system is the patient, therefore any interventions should be based on their needs and expectations. It becomes more and more important that IS/IT investments support, not only short-term objectives, but also long-term benefits, in order to provide a proper service for organisations, professionals and end-users. The main objective of our research is to study how organisational maturity, enhanced by investments in IS/IT, project management and best practices, leads to successful projects in health system organisations. The Healthcare Data Platform is designed to be a health data sharing system, which facilitates the distribution of clinical information to the different agents that provide healthcare in the country. The rational of our model is that organisational maturity has a positive effect on project success, and that this success is also positively enhanced by the use of project management practices. We emphasise that this combination of approaches can increase the effectiveness of projects. Furthermore, it can also improve confidence that the results of investments will meet stakeholders’ expectations, by realising benefits and by adding a perceived value to organisations.
Investments in information systems and technology in the healthcare: Project management mediation
Journal of Information Systems Engineering & Management, 1(1), 15-24, 2016
Healthcare organisations must improve their business practices and internal procedures in order to answer the increasing demand of health professionals and the general public for more and better information. Hospitals invest massively in information systems and technology (IS/IT) in the hope that these investments will improve healthcare and meet patients' demands. The main objective of our research is to study how organisational maturity, enhanced by investments in IS/IT, project management and best practices, leads to successful projects in public healthcare organisations. The rational of our model is that organisational maturity has a positive effect on IS/IT project success, and that this success is also positively enhanced by the use of project management practices. We emphasise that this combination of approaches can increase the effectiveness of projects. Furthermore, it can also improve the confidence that the results of investments will meet stakeholders' expectations.
Successful IS/IT projects in Healthcare: Pretesting a questionnaire
Procedia Computer Science, 100, 375-382, 2016
Over the last decade, health systems have faced growing challenges, due mainly to population-ageing and an increase of chronic diseases, which lead to a significant rise in costs and difficulties in accessing healthcare. Countries have made a huge effort that has mainly consisted in significant increase in health financing the expansion of health services facilities, the adoption of new information systems and technology (IS/IT), improving access to medicines, and continued endeavours to enhance organizational management and the sustainability of healthcare services. IS/IT will undoubtedly represent an important tool for providing adequate answers to all these challenges and these systems have the potential to reduce healthcare costs, as well as to improve outcomes. The recognition of project management and maturity models has been evidenced over the last years by the large investments made by health organizations to develop competencies and skills. This paper proposes a new approach, which assumes that project management will mediate the relationship between organisational maturity and the success of IS/IT projects. The questionnaire developed for this research was pre-tested. The advantages of this procedure are discussed in detail. The results allowed for a more reliable definition of the three scales that support the analytical model.
Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers, 1999
The software supplier of a large hospital has been taken over. The hospital gets notice that the central hospital information system (HIS) will no longer be maintained, starting next year. This problem, not uncommon in business today, is used as a real-life case in a project-based course for first year students Business Information Technology (BIT). Hospitals are changing, not only in the Netherlands but all over the world. Many hospitals grow by mergers, the patients become more aware and the relations between care providers, insurers and medical professionals become more intense. Therefore we can see a demand pull of information technology in the healthcare organizations. On the other side we notice that information technology is transforming the way healthcare is delivered. Innovations such as computer-based patient records, hospital information systems, decision support tools are beginning to affect the cost, quality, and accessibility of healthcare (US Congress, 1995). The students get all basic material that the hospital had at the start of the project but not more than that. They have to construct the case themselves and make a strategic decision: "do we buy a new system from the same supplier or do we choose something completely new?" Subsequently they have to dig into the hospital information system. When a new central HIS is to be installed, it is not necessary to replace all of the peripheral systems in the hospital. How should the overall system be decomposed into subsystems, and how should the communication between new and remaining subsystems be organized? After several weeks of intensive labor, at least the students have learned one thing: "the hospital information system does not have to bother with the millennium problem!" But have they learned more? While highlighting how this hospital is getting ready for the next century, we describe the added value of project-based education, in particular for the integration project of Business Information Technology.
Looking for Project Success: IS/IT Projects in Health Sector
Nowadays the investments made by the health system to get better organizational performance are crucial and difficult to perform. So, it´s more and more important that the business-cases underline not only the short-term objectives, but also the long-term benefits that promotes good services for organizations and their users. The main objective of our research is to study how organizational maturity, enhanced by investments on information systems and technology (IS/IT) and project management best practices, leads to successful projects in health system organizations. The rational of our model is that organizational maturity has a positive effect on projects success, and that this success is also positively mediated by project management practices. We emphasize that the combination of a maturity model and a project management approach can increase the effectiveness of projects. Besides, it can also improve confidence that the results of investments meet the stakeholder's expectations, by collecting benefits and allowing a perceived value for the organizations.
The role of information and communications technology (ICT) in the healthcare industry: A case study
Prayukti – Journal of Management Applications
Global Pandemic has greatly affected the Healthcare Industry around the globe and part of that is they had encountered many inconveniences and problems in terms of processes like delays cause by the pandemic. The Role of the ICT will be a big factor in solving this common problems being encountered like the Development and Implementation of the Augmented / Virtual Reality for the accurate Simulation during the situational medical emergency and respond, Cloud Computing and Web Applications will also play a vital role in the said situation because this can store records on cloud as a repository and later can be accessed by different web applications that can run on a mobile platform, desktop, or laptop. The Researcher will conduct a thorough study in the different roles of ICT as mentioned above in this time of a pandemic. Finally, it is recommended that the healthcare sector must adapt ICT digital platforms in their work area and be familiarized with the different ICT enabled platfor...