Institutional Arrangements in E-Government Implementation and Use: A Case Study From Indonesian Local Government (original) (raw)
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Institutional Arrangements in E-Government Implementation and Use
International Journal of Electronic Government Research, 2018
E-government implementation and use within local government organizations is complicated by a number of institutional arrangements. Previous studies highlight that institutional arrangements influence the success and failure of e-government. While some studies claim that institutional arrangements constrain e-government implementation and use, other studies argue that institutional arrangements enable the implementation and use of e-government. Current findings show a lack of understanding of institutional arrangements in e-government implementation and use. Present studies also tend to simplify the government organization as a subject of institutional pressure. Through the lens of institutional theory, this study intends to explain how institutional arrangements emerge and influence e-government implementation and use within two local governments in Indonesia. The findings show that institutional arrangements (legitimacy, regulation, standards, and socio-economic environment) have ...
Electronic Government, 2012
Adoption and implementation of e-government within local government organizations are influenced by many external factors. These factors are often perceived as forces or pressures that influence local government decisions to adopt and implement the initiatives. This study uses the concept of coercive force from institutional theory to explain those external pressures influencing egovernment adoption and implementation within a local government in Bali province in Indonesia. An interpretive case study approach is adopted to empirically understand the external pressures on local government adoption and implementation of e-government. Our findings show that four institutional external forces, central government, regulations, local citizens and limitation in financial resources, have strongly influenced the regency to adopt and implement egovernment systems to improve their administration and services performance.
Lecture Notes in Computer Science, 2012
Adoption and implementation of e-government within local government organizations are influenced by many external factors. These factors are often perceived as forces or pressures that influence local government decisions to adopt and implement the initiatives. This study uses the concept of coercive force from institutional theory to explain those external pressures influencing egovernment adoption and implementation within a local government in Bali province in Indonesia. An interpretive case study approach is adopted to empirically understand the external pressures on local government adoption and implementation of e-government. Our findings show that four institutional external forces, central government, regulations, local citizens and limitation in financial resources, have strongly influenced the regency to adopt and implement egovernment systems to improve their administration and services performance.
Jurnal Studi Pemerintahan, 2020
This study aims to analyze the institutional capacity of provincial governments of West-Java and East-Java on the implementation of Indonesian e-government hence providing lessons learned for the government in developing e-government institutions. It uses a qualitative method with a case study approach to explore the implementation of e-government in local governments. This research focuses on five dimensions of the action environment, public sector institutions, task networks, organizations and human resources, and the Chief Information Officer (CIO). The results showed that the action environment dimension of each region has different social and economic profiles so that the literacy level of the population in responding to e-government also varies. Unlike the East Java province, the West Java province has specific rules and procedures as well as clear standards and planning related to e-government on the second and third dimensions. Yet, the West Java province has not determined particular regulation on task and duty of its Office of Communication and Information. The aspect of the human resource dimension shows that the professional ICT group has not yet been fulfilled and there are still many positions related to IT are occupied by those who have no IT background. With regard to CIOs, only West Java province that has specific rules regarding CIOs.
2014 47th Hawaii International Conference on System Sciences, 2014
The sustainability of e-government implementation and use involve many actors. However, limited studies have addressed how actors play a role in the sustainability of e-government implementation and use in particular at local government level. This study uses social actor theory from Lamb & Kling [1] to explore the role actors play in the sustainability of e-government within two regencies in Indonesia. Social actor theory posits that the social actors play various roles to produce goods and services through interactions with other actors in various contexts both internal and external organizations. Our findings show that e-government implementation and use within local government was sustained by social actors that play roles across four dimensions; affiliation, environment, interaction, and identity. Our study contributes to better understanding of how social actors across internal local government hierarchies (users and implementers in the regency office, districts, and villages) and external local government (e.g. central government institutions, vendors, and citizens) play roles in sustaining egovernment.
2013
Electronic government (e-government) has become an important issue for public administration worldwide, which is made possible by a combination of information technology (IT) and public administration changes. The main objectives of e-government are to alter the structure and process of government organisations to improve performance and increase citizens' access to government services online. However, many e-government implementations, particularly in developing countries, have resulted in failure caused by institutional, human, financial and infrastructure challenges that mostly result from a lack of resources, political commitment and poor maintenance. These commonly occur when government organizations try to sustain their e-government facilities alone. It is argued that an individual organization seldom has enough competence, resources and legitimacy to produce an innovation and commercialize it to a wider community. Consequently, organizations need to coordinate and cooperate to develop an innovation and rely on other actors to emerge and survive. This study draws on a social system framework from Van de Ven et al., (1999) to understand the case of e-government implementation and sustainable use within two local governments (Regencies) in Indonesia. The findings show that components in the social system emerge simultaneously within an e-government implementation and its ongoing, sustainable use. These components include: (1) Institutional arrangements that legitimate, regulate, and standardize the innovation. (2) The resources endowments of technology knowledge and skills, financing mechanism, and human competence. (3) Governmental activities in development and functioning of e-government and building resource channels; (4) Market mechanisms that change cultural norms, educate stakeholders and stimulate demand for egovernment products. All these components are made evident through the coordination and cooperation of actors involved in the social system that sustains the e-government implementation. Components of Van de Ven, et al.'s (1999) social system framework were adjusted and extended based on the findings of the study within the context of the public sector. This adaptation is based on the consideration that "the specific characteristics of an industrial infrastructure vary according to the technology on which it based" (Van de Ven, 2005, p. 367). The findings from the two Indonesian Regencies can be generalised to a broader population with some limitations. However, this in-depth study of the cases contributes valuable theoretical and practical knowledge to the community. The study findings show that the involvement of actors, such as employees, citizens, politicians, and businesses, are a major factor in the sustainability of e-government. Future research requires exploration of the roles of these actors to provide a broader perspective of their roles in e-government implementation and sustainable use.
Failure of E-Government Implementation: A Case Study of South Sulawesi
2008 Third International Conference on Convergence and Hybrid Information Technology, 2008
This study analyzes several factors that contribute to the failures of e-government implementation in local government of South Sulawesi, Indonesia during 1996 to 2000. ITPOSMO model clearly shows significant gaps in all aspects of the case study. Three key points are also addressed as main obstacles for further egovernment development. The study ends up with recommendations as the solution for better egovernment implementation in the future.
The Obstacles of the E-Government Implementation: A Case of Riau Province, Indonesia
Journal of Industrial and Intelligent Information, 2014
The implementation of e-Government on the government sector is a must as it gives huge benefits. Unfortunately, many organizations in developing country did not perceive benefits of e-Government as expected, as experienced by the government of Riau province, where in 2012 it was still in fair category. This research aims to study challenges and barriers of the e-Government implementation in the government of Riau province. We studied theories of previous research and formulated five main variables as the obstacles of the e-Government implementation in the Riau province. Results of Partial Least Square Structural Equation Modeling (PLS-SEM) concluded that leadership, human resources, information processing and organizational culture are factors that inhibit the implementation of e-Government in the Riau province. Index Terms-e-Government, obstacle, barrier, leadership, human resources, organizational culture, information processing, Indonesia, partial least square, PLS
COORDINATION AND COOPERATION IN E-GOVERNMENT: AN INDONESIAN LOCAL E-GOVERNMENT CASE
2014
"The implementation of e-government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e-government systems. This study examines how coordination and cooperation shape the implementation process of local e-government systems that may be acquired or developed internally. A case study of local egovernment systems implementation in Indonesia is presented and analyzed from the perspectives of coordination and cooperation between internal and external actors and agencies. Our findings suggest that dynamic coordination and cooperation have influenced the success of e-government systems implementation at local government (regency) level in Bali, Indonesia. The regency practiced coordination and cooperation, both vertically and horizontally, with central government agencies, other regencies, private companies, and with internal institutions. The ability of the regency to gain from these practices offers insights into e-government implementation for other local governments."