Building and maintaining trust: the essential ingredient for organizational success (original) (raw)
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Trust as an Ever-Growing and Inexhaustible Value in Organizations in the Light of the Literature
Journal Plus Education, 2019
This paper summarizes the main findings of the literature on 'trust in organizations', relying mainly on the latest publications. The definitions, forms and development possibilities of trust used exclusively at the organizational level are discussed in more detail, so the names of classical authors appear in this section as well.In addition to building, expanding, and rebuilding trust, we also talk about the consequences of lack of confidence.Based on the findings of the more than 30 scientific publications used, we have tried to present the essential existence of trust, either in the workplace or in the private world.
Developing and Maintaining Trust Within Organizations
This study aims to ascertain how firms develop and maintain trust and the influences trust have in organizations. Method: This study was conducted through a qualitative research method with an inductive approach by using semi-structured in-depth interviews. Interviews were gathered from employees of an IT company in Nepal, Tech One Global Nepal Pvt Ltd. Furthermore, the content analysis method was used for the analysis of data collated. Findings and Conclusion: Trust is mainly gained through the combinatory effort of the trustor and the trustee. The six cues identified to develop trust within an organization include; communication, accountability, commitment, consistency, transparency, and confidentiality. To maintain trust, it is of the essence for parties to endeavor to improve on the factors which contributed to its development. It is also imperative systems, processes, corporate culture, and an enhanced level of communication that tracks and instills an attitude of excellence into the staff of organizations are promoted. Trust safeguards the operational and market performance of an organization and ensures a business is sustained into the future. Where there is a lack of trust, there would be a tendency for increased staff turnover and the virtual collapse of businesses. Contribution of the Study: This study contributes to the literature on organizational trust by differentiating developing trust from maintaining trust since developed trust has the tendency of converting to distrust if measures are not instituted to retain it. To this end, this study provides new theoretical insights by identifying additional factors, including accountability, transparency, and confidentiality required to develop trust. The study further adds to academic studies by recognizing enhancement in communication and the establishment of a corporate culture that instills an attitude of excellence in staff as a key means to maintain trust in organizations. Maintenance of trust which has been deserted in preceding studies is critical for individuals, organizations, and societies to maximize the benefits of trust. This study offers unique recommendations for businesses to improve their performances as it explicitly combines practical experiences with theories on trust. We created a model that is justified based on state-of-the-art concepts of trust Reflections on the study and Suggestions for Future Research: This study was conducted with a single IT company but can be enhanced when its scope is extended to cover different countries across different industries and cultures. Moreover, the study includes only the perspective of employees of the company. We believe that broader researches could be steered by including the perspectives of customers of organizations, partner organizations with whom companies collaborate with, and features of corporate products that enhance trust.
A considerable amount of research has examined trust since our 1995 publication. We revisit some of the critical issues that we addressed and provide clarifications and extensions of the topics of levels of analysis, time, control systems, reciprocity, and measurement. We also recognize recent research in new areas of trust, such as affect, emotion, violation and repair, distrust, international and cross-cultural issues, and context-specific models, and we identify promising avenues for future research. As we wrote our 1995 paper on trust (Mayer, Davis, & Schoorman, 1995), we were struck by the relative scarcity of research in the mainstream management literature focusing directly on trust. This led us to several bodies of literature , including management, psychology, philosophy , and economics. We found that scholars from diverse disciplines were presenting many insightful views and perspectives on trust but that many of them seemed to talk past one another. Our goal was to integrate these perspectives into a single model. This work came to fruition at about the same time as several other works on trust. Papers on trust by Hosmer (1995) and McAllister (1995) were also published in Academy of Management journals that year, followed the next year by a book edited by Kramer and Tyler (1996). The con-fluence of these works, fueled by practical concerns raised by now infamous government and corporate scandals over the next decade, produced a groundswell of interest in understanding this basic and ubiquitous construct. Since we were drawing perspectives from multiple disciplines as inputs to the model, we wanted to provide a model that was generally applicable and would be used across multiple disciplines. We were gratified to find in a recent search that our paper has been cited over 1,100 times (according to Google Scholar). In addition to management and general business, it has been cited in such diverse areas as marketing, sociology, health care, and agribusiness. We would like to use this opportunity to revisit some of the issues raised by our 1995 paper and review how the field has dealt with them. We will also discuss the new concerns and opportunities for future research on trust.
Trust at the heart of the issue: Towards the building of trust based organization
2017
This paper examines the role of trust in the shaping of rules and relationships within and between organisations. Firstly, we examine strands of literature on how trust constitutes an organising principle for intra- and inter-organisational trust levels to exist. Then we examine the downside of organisational trust when violated and not achieved. We then propose a model which examines the interplay between the developments of trust within and between organisations. Finally, we surmise by promoting explicitly the broader societal impact and relevance of organisational trust.
A Comprehensive Review on the Issue of Trust
Ecoforum, 2017
In pursuit of a great many corporate crises and financial scandals undermining the public’s trust in organizations, which are referred as black swan events in literature, trust in an organization has become staggeringly pivotal to entrench legitimacy and corporate reputation within the environment that organization subsists since legitimacy and corporate reputation are correlated with a variety of covetable business outcomes. Hence, within the scope of this research, in which an extensive theoretical review was conducted largely in management and marketing literature, trust as a relational and social construct is discussed systematically in a way that clarifies the way trust is conceptually embraced. Moreover, the role of trust in building corporate reputation and trust in the context of internet were also discussed.
The role of trust in organizational settings
Organization science, 2001
Numerous researchers from various disciplines seem to agree that trust has a number of important benefits for organizations, although they have not necessarily come to agreement on how these benefits occur. In this article, we explore two fundamen-tally different ...
Journal of Managerial Psychology, 2004
This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on "The micro-foundations of organizational trust".
AN INTEGRATIVE MODEL OF ORGANIZATIONAL TRUST
Scholars in various disciplines have considered the causes, nature, and effects of trust. Prior approaches to studying trust are considered, Including characteristics of the tnistor, the trustee, and the role of risk. A definition of trust and a model of its antecedents and outcomes are presented, which integrate research from multiple disciplines and differentiate trust from similar constructs. Several research propositions based on the model are presented.