Managing the transition from bricks-and-mortar to clicks-and-mortar: a business process perspective (original) (raw)

Knowledge and Process Management, 2004

David Barnes

Suzanne Mieczkowska

Abstract

... E-commerce can be thought of as 'the sharing of business information, maintaining business rela-tionships and conducting business transactions by means of Internet-based technology' (Poon and Swatman, 1999), and organizations that utilize e-commerce in this way can be ...

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