Determinants of patient satisfaction in outpatient musculoskeletal physiotherapy: a systematic, qualitative meta-summary, and meta-synthesis (original) (raw)

Patient Satisfaction With Musculoskeletal Physical Therapy Care: A Systematic Review

Physical Therapy, 2011

Background Patient satisfaction is an important patient-centered health outcome. To date, no systematic review of the literature on patient satisfaction with musculoskeletal physical therapy care has been conducted. Purpose The purpose of this study was to systematically and critically review the literature to determine the degree of patient satisfaction with musculoskeletal physical therapy care and factors associated with satisfaction. Data Sources The databases CINAHL, MEDLINE, and EBM Reviews were searched from inception to September 2009. Study Selection Articles were included if the design was a clinical trial, observational study, survey, or qualitative study; patient satisfaction was evaluated; and the study related to the delivery of musculoskeletal physical therapy services conducted in an outpatient setting. The search located 3,790 citations. Fifteen studies met the inclusion criteria. Data Extraction Two authors extracted patient satisfaction data and details of each st...

Patients’ Satisfaction with Physiotherapy Services for Musculoskeletal Disorder

Pakistan Journal of Public Health, 2021

Background: Patient centered approach is the cornerstone in health care facility. Therefore, patient satisfaction is of utmost importance. Factors related to satisfaction of patient in connection with physiotherapy practice are not evaluated. The purpose of this retrospective survey was to evaluate satisfaction of patient receiving physiotherapy for their musculoskeletal disorders at Helping Hand institute of Rehabilitation sciences Khyber Pakhtoon Khawa Mansehra, Pakistan Methods: A retrospective survey of 200 male and female patients in the range of 18 to 80 years old was conducted in 2019 for the patient who had availed the services between 2017 and 2018. These patients were recruited through simple random sampling only to refrain from biasness. Keeping in mind the requirement of this survey the Med Risk Instrument Patient Satisfaction questionnaire was modified and was translated in Urdu. Results: The retrospective survey of 200 patients of a median age 46 with musculoskeletal c...

Evaluation of Patients Satisfaction Level and Quality of Life (QOL) Receiving Physical Therapy Care for Musculoskeletal Disorders in Public and Private Hospitals

THE THERAPIST (Journal of Therapies & Rehabilitation Sciences)

Patients’ satisfaction is the experience of an attitude and effective response that is related to beliefs that the physiotherapy service provided to patient must have adequate component and dimension. Objective: To measure the satisfaction level and quality of life of patients in both public and private hospitals of Faisalabad. Methods: It was a comparative cross-sectional study with sample size of 278. A simple random sampling technique was used to collect data from patients receiving physical therapy care in both the public and private sectors. The outcome measures of the study were the multidimensional "Queen Mary's Satisfaction Survey" and the "SF-36 Questionnaire" to check level of satisfaction and overall QOL. The collected data were then analyzed by SPSS version-22. Results: About 6.5% patients from government and 35% from private hospitals were highly satisfied from the physiotherapy services.46% patients from government and 64% from private reported ...

Patients\u27 perceptions with musculoskeletal disorders regarding their experience with healthcare providers and health services: an overview of reviews

2020

Objectives: This overview of reviews aimed to identify (1) aspects of the patient experience when seeking care for musculoskeletal disorders from healthcare providers and the healthcare system, and (2) which mechanisms are used to measure aspects of the patient experience. Data sources: Four databases were searched from inception to December 20th, 2019. Review methods: Systematic or scoping reviews examining patient experience in seeking care for musculoskeletal from healthcare providers and the healthcare system were included. Independent authors screened and selected studies, extracted data, and assessed the methodological quality of the reviews. Patient experience concepts were compiled into five themes from a perspective of a) relational and b) functional aspects. A list of mechanisms used to capture the patient experience was also collected. Results: Thirty reviews were included (18 systematic and 12 scoping reviews). Relational aspects were reported in 29 reviews and functiona...

Patient Satisfaction with private Physiotherapy for musculoskeletal Pain

BMC Musculoskeletal Disorders, 2008

Background: Despite emphasis on patient centred healthcare, healthcare professionals have been slow to use validated measurements of patient satisfaction in physiotherapy practice. The aim of this cross sectional survey was to measure patient satisfaction with private physiotherapy in Ireland, for patients with musculoskeletal pain, using a previously validated survey instrument. Methods: A multidimensional patient satisfaction questionnaire 'PTOPS', which assesses patient satisfaction with outpatient physiotherapy treatment, was translated from American English to European English, and relevant demographic and global satisfaction items were included. This was then circulated to patients with musculoskeletal pain (n = 240) for anonymous completion and return to the research team. Data were analysed using the Statistical Package for the Social Sciences (SPSS, v.12). Results: In total 55% (n = 131/240) of questionnaires were returned. Just over half of the respondents were male (53.4%, n = 70), with a mean age (SD) of 37.7 years (12.4), and had previous experience of physiotherapy (65.6%, n = 86). The most common site of musculoskeletal pain was spinal (51.5% n = 66). The mean (SD) number of treatments was 8.3 (8.3), at a mean total cost (SD) of €350.2 (€322.8). The 'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score (SD), optimum score, and scoring range for each domain were:

Patients’ perceptions with musculoskeletal disorders regarding their experience with healthcare providers and health services: an overview of reviews

Archives of Physiotherapy, 2020

Objectives This overview of reviews aimed to identify (1) aspects of the patient experience when seeking care for musculoskeletal disorders from healthcare providers and the healthcare system, and (2) which mechanisms are used to measure aspects of the patient experience. Data sources Four databases were searched from inception to December 20th, 2019. Review methods Systematic or scoping reviews examining patient experience in seeking care for musculoskeletal from healthcare providers and the healthcare system were included. Independent authors screened and selected studies, extracted data, and assessed the methodological quality of the reviews. Patient experience concepts were compiled into five themes from a perspective of a) relational and b) functional aspects. A list of mechanisms used to capture the patient experience was also collected. Results Thirty reviews were included (18 systematic and 12 scoping reviews). Relational aspects were reported in 29 reviews and functional as...

To Measure Patient Satisfaction with Physical Therapy-A Cross Sectional Study

2021

Introduction: Physiotherapy is a branch of health care professionals who mainly focuses on science of movement as a treatment method. It helps patients to restore, maintain and increase their physical strength, function, motion and degree of wellbeing by focusing individual’s physical issues. Physiotherapists have to be very much active about patient to achieve their expected level of recovery. Satisfaction level of patient with physiotherapy plays very important role recovery of patients disease and injury. Patient Satisfaction is considered as a complex and important component in the assessment of care quality. Methods: A cross sectional study conducted with outpatient physiotherapy departments of Ahmadabad.. Patient’s satisfaction was measured with the multimodal questionnaire “Physical Therapy OutPatient Satisfaction Questionnaire”. One hundred fifty nine patients screened among them ninety seven patients enrolled in the study. Questionnaire was filled and retuned by study parti...

Investigation of Patient Satisfaction Level in Physical Therapy Units: Pilot Study

Journal of basic and clinical health sciences, 2022

Introduction: Physiotherapy and rehabilitation (PTR) approaches aim to support patients' earlier recovery as well as improvement of their independence and quality of life. The higher patient satisfaction level reflects the higher quality of the health care service. This study planned to determine the factors related to satisfaction levels of the patients treated in PTR units. Material and Methods: The study included 100 individuals who were consulted in PTR units. Following the recording of demographics and pain characteristics, Physical Therapy Patient Satisfaction Questionnaire (PTPSQ) and Beck Depression Scale (BDI) evaluated the satisfaction and depression levels, respectively. Results: Women had higher satisfaction levels. While groups differed significantly in terms of their occupational characteristics (p<0.05), there was not a significant difference in terms of other demographics (p>0.05). Increasing the positive effects of the treatment on pain had a significant effect on the increase in satisfaction level (p<0.001). Those with low BDI scores significantly had higher levels of satisfaction. BDI scores had a statistically significant relationship with education level, disease type, presence of other diseases and effectiveness of treatment on pain (p<0.05). Conclusion: Evaluation of gender, occupational status, the effectiveness of treatment on pain and depression to determine patient satisfaction in PTR services is of great importance. The lower level of education, the type of illness and the presence of other disorders should be handled as secondary effectors. The treatment should be continued with multidisciplinary teamwork to ensure patient satisfaction and increase recovery.