Citizens’ intention to use and recommend e-participation (original) (raw)
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E-participation adoption models research in the last 17 years: A weight and meta-analytical review
Computers in Human Behavior, 2018
This article explores the main factors that drive the adoption of e-participation. A weight and metaanalysis was carried out from previous quantitative research studies related to individual e-participation adoption published in journals and conferences over the last 17 years. A total of 60 studies were used for the weight and meta-analysis. We identify the 'best' and 'promising' predictors used in research models to study e-participation. The best predictors are: trust, effort expectancy, perceived usefulness, attitude, trust in government and social influence on intention to use, perceived ease of use on perceived usefulness, perceived usefulness on attitude, and intention to use on use. General public in urban areas account for the 69.78% of the respondents across all articles. Two thirds of all respondents belong to Asia and the Middle East. The countries with highest number of articles found are United States and Jordan. The article provides a wide view of the performance of the 483 relationships used in research models to study e-participation, which may allow researchers to identify trends, and highlights issues in the future use of some constructs. Implications for theory and practice, limitations and directions for future research are discussed.
Purpose -This study aims to predict the intention to participate (ITP) in public activities by utilizing five levels of e-participation reported in the literature. The study used the levels of e-informing, e-consulting, e-involving, e-collaborating and e-empowering as predictors of the intention to participate in e-government services. Design/methodology/approach -An empirical test was adopted using a survey to measure the five levels of e-participation and the dependent variable, ITP in e-government initiatives. The survey included items from previous studies translated to Arabic. Subjects responded to a five-point Likert scale to measure their perceptions regarding the sub-dimensions of each e-participation level. Statistical analyses of the collected data were conducted to test the assumed hypotheses. Multiple regression of the five predictor levels was conducted to predict the ITP in e-government services. Findings -All the estimated means of e-participation levels were moderately perceived. The regression results indicated a significant prediction of three levels: e-informing, e-consulting and e-empowering. The other two levels (e-involving and e-collaborating) failed to predict the ITP. The coefficient of determination R 2 resulting from the regression test was significant at the 0.001 level, which explained 61.9 per cent of the variance in the dependent variable. Research limitations/implications -The instrument used is a newly developed one in Arabic language, which might have influenced the results. The distinction between e-involving and e-collaborating might not have been recognized by subjects, which might have increased the limitations of the study. The results of this study call for more research to validate the instrument and try to see if new statements of e-consulting and e-involving might be employed. The other side could be to reduce the levels to three levels only or merge the insignificant ones into one (four levels only). Practical implications -Governments need to assert the role of citizens in the decision-making process. Such assertion is done through the e-participation process. Social implications -Jordanians perceive the e-informing and e-consulting levels to be a foundation that can be easily attained, but jumping to the e-empowering level means that the society is keen on the partnership with the government. Originality/value -This study is the first to use the participation levels (five levels) as predictors of the ITP. Most studies have utilized theories such as technology acceptance model (TAM), theory of reseaoned action (TRA) and unified theory of acceptance and use of technology (UTAUT) and other technology adoption theories. Also, this research has established ground for an Arabic survey to measure such levels, regardless of their prediction or description purpose.
Citizens' Acceptance and Readiness towards Adopting E-Participation Tools in Kingdom of Bahrain
2015
Technology has become an integral element in the life of communities. One of the major fields that Technology is playing a major role is the citizens’ participation through what is called E-Participation. E-Participation is the use of Technology to enhance participation between different stakeholders and governments. It increases transparency, enhances the communication between the government and stakeholders including citizens, and enables them to involve in policy making process. E-Participation by its real mean is now applied in Kingdom of Bahrain. Therefore, it is useful to measure the acceptance and readiness of citizens towards E-Participation tools. This research is to investigate the factors that affect citizens' acceptance and readiness to use EParticipation tools. Towards this aim, 250 questionnaires were collected from citizens in Kingdom of Bahrain at different ages over 18 years. The findings of this research revealed that there are significant factors that influenc...
E-empowerment: Empowerment by the Internet
Computers in Human Behavior, 2008
This article focuses on the concept of empowerment and the ways in which the Internet is being utilized as an empowering tool. This analysis ranges from the personal to the global levels and the consequences of that empowerment are also discussed. We propose a four-level model that serves to explain what we term E-empowerment and the effects that can be observed at each of the four levels, ranging from (1) the personal; (2) the interpersonal; (3) group; and (4) citizenship. The potential for future development of E-empowerment is also discussed.
Predictors of E-Participation Levels: The Case of Jordan
The 7th International Conference on Information Technology, 2015
According to the revolutionary advancement in information and communication technologies, citizens are becoming more open-minded, ambitious, aware of technology capabilities, and empowered enough to participate in the decision making process. Citizens are motivated to be an active part in the political process and they are encouraged to be involved in order to have collected feedback from them for the social and political reform process. This study tried to explore the factors influencing the level of electronic participation (e-participation) within an e-government context. Ease of use, infrastructure readiness, cost, and relative advantage are factors hypothesized to have an impact on participation success. The results supported the influence of three predictors (ease of use, cost, and relative advantage) in their effect on participation levels. Only infrastructure readiness was not significant in predicting participation levels. Conclusion and future work are discussed later in the paper.
Whilst the idea of utilizing social media to advance government-led e-Participation initiatives has proliferated significantly in recent years, mostly such initiatives do not meet the intended expectations, as the majority of them fail to attract wider citizens' audience. Overall, the key factors that could explain and predict citizens' participation are not yet thoroughly identified. Therefore, the current study develops a theoretical citizen-centric model that seeks to explain and predict the intention of citizens' behavior towards their involvement in government-led e-Participation initiatives through social media. The methodological approach is primarily based on utilizing and extending one of the well-known theories for describing a person acceptance behavior, namely the Theory of Planned Behavior. The model applies the main constructs of the Theory – attitude, subjective norms, and perceived behavioral control; and complements them with several constructs drawn from relevant literature. The paper contributes to understanding the reasons why citizens decide to engage or not in government-led e-Participation initiatives through social media.
Customer empowerment: Does it influence electronic government success? A citizen-centric perspective
Electronic government (or e-government) initiatives are widespread across the globe. The increasing interest in e-government raises the issue of how governments can increase citizen adoption and usage of their online services. In this study, the fundamental argument is that citizens can be viewed as customers, and that e-government success can be measured by the extent to which customer net benefits are positively influenced. Hence, the key consequents of e-government success are customer-related, and the antecedents of such success have to be considered from the customer viewpoint. We advocate that government agencies must consider their customers’ perceptions of empowerment as a key causal mechanism in deriving value from e-government systems. However, the literature appears to lack this perspective. This study aims to fill the gap by proposing a theoretical model and an associated evaluation tool that measures the e-government performance from a customer empowerment perspective. The model was validated by a survey method and analyzed using partial least squares. The results support our argument and show that all paths in the proposed model are significant.
Customer Empowerment and Electronic Commerce Success
This research concerns evaluation of the success of electronic commerce (EC) in the business-tocustomer (B2C) context. Three variables are identified as key consequents of EC success, namely customer loyalty, satisfaction and perceived value. The constructs of EC quality and customer empowerment are identified as antecedents of EC success, and are posited to be major influences on the consequents. Traditional success measures from the IS literature together with marketing measures are used to distinguish dimensions of these constructs. Future research will empirically investigate the resulting model.
E-PARTICIPATION ADOPTION OF GOVERNMENT SERVICES IN IRAQ: A PILOT STUDY
The purpose of this study is to validate the reliability of the questionnaires items in order to make sure that items are ready to be utilized in the main survey of adopting an e-participation model for e-government in Iraq. Three main theories and models have been utilized in addition to three ICT related constructs for the formation of the new integrated e-participation model in Iraq, namely, the Diffusion of Innovation theory (DOI), the Technology Acceptance Model (TAM) and Uses and Gratification theory (U&G) in addition to three other ICT related variables namely, ICT Infrastructure, Security and Privacy. As a result of this pilot study, all variables items have shown acceptable values of Cronbach's alpha, namely, e-participation, perceived usefulness, perceived ease of use, relative advantages, compatibility, complexity, security, cognitive need, social need, except for three variables have shown excellent values including ICT infrastructure, privacy and affective need. This study contributes to the body literature of e-government adoption and to the technology adoption literature in Iraq.
Transforming Government: People, Process and Policy, 2020
Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of planned behavior, technology acceptance model and unified theory for acceptance and use of technology-2. The model hypothesized that perceived public value (PPV), ease of use and enjoyment are major antecedents of attitudes, and subjective norms (SNs), perceived behavioral control (PBC) and attitudes are significant predictors of behavioral intentions. A quantitative cross-sectional design was used. A questionnaire was used to explore Jordanian citizens’ perceptions regarding the research model constructs. A sample of 302 Jordanian citizens filled the surveys based on their awareness of e-democracy concepts and their willingness to participate...