A Distributed Online Service-Oriented Platform for the Airport Community (original) (raw)

A case study for an Airport Information System

2006

Starting with the active use of information systems that provide easy and faster access to data, they help to provide better and more quality services to their users in many fields. In this study, the role of information systems is investigated for professional management and service quality improvement of airports, which to some extent shows the levels of the development of a country and the integration with the rest of the world. Considering its size and air traffic capacity, Ataturk airport in Turkey is chosen for this research. For the design and creation of Ataturk airport information system, required spatial data were collected and digitized, and then combined with the attribute data. When the system becomes fully functional, it will provide considerable benefits to users and management by improving operational efficiency and productivity.

Airport Information Systems—Airside Management Information Systems

Intelligent Information Management, 2014

Research on the intersection of the areas of aviation and management of information systems is scarce. Airports, more than ever before need to align their information systems to gain a competitive advantage and become more efficient in their operations. A proper classification is a prerequisite to systems alignment. The purpose of this paper is to provide descriptions of some of the airport management information systems, connections to or interoperability with other systems, and the key uses and users of each system. There are many types of management information systems and they can be organized or classified in a number of different ways. Furthermore, each system may or may not be necessary for a particular airport depending on the business goals and objectives and the certificate which the airport is operating under. Consequently, the system classification schema presented in this paper is neither all-inclusive nor exclusive; however, a number of leading aviation practitioners, business professionals, and educators in the industry were instrumental in both proposing and validating the schema. The study used interviews, documentation, and observation as the primary sources of data.

Customer requirements for airport mobile applications

AEROjournal

Digital technologies are increasingly entering into the day-to-day life of everyone. It is possible to observe it in every area, and air transport is no exception. In the context of the digital transformation of air transport, the potential is tremendous, and enterprises in air transport are being forced to constantly introduce new digital technologies to keep up with the competition. The significant trend now is to carry all the information in the pocket - in the smartphone. Many airports around the world are introducing digital technologies into all processes in the airport environment, including the implementation of a mobile application. Competent representatives of many airports have understood that the introduction of modern services can motivate passengers to make more use of the airport and help increase attractiveness and improve the perception of the airport. The aim of this scientific article is to identify requirements of passengers and their expectations from the airpor...

Airport Management—Value of Customer Display Systems

Intelligent Information Management, 2015

By providing real-time updates of essential information, airports not only display and disseminate information but also help control the flow of traffic. In order to maximize available space, particularly in high traffic areas, Airport Display Information Systems should be integrated into the overall design of the airport and their positioning should be carefully planned to deliver optimal results. Airport Display Information Systems can help airports maximize space, increase customer satisfaction, and generate new revenue opportunities. The technology is designed not only to comply with environmental regulations, but also to help airports keep budgets in check. This paper discusses airport display systems, their connections and interoperability with other systems and who the key airport users of these airport display systems are.

Airports of the future: essentials for a renewed business model

EJTIR, 2008

This paper addresses the interaction between airports and airline companies taking into account the evolution of air transport in the last decades and an approach to integrated quality of service. Traditionally airport management, just like all transport infrastructure management, use to look at airlines as their primary customers, due to their legally binding agreements and because airlines pay for several charges, such as landing and parking fees, charges per passenger or tonne of freight handled, etc. Airlines, in turn, have legally binding agreements with passengers and look at passengers as their primary clients. In their unconscious business models airports used to see themselves as providers of an high technological demanding infrastructure, of national strategic interest, for very sophisticated operations where safety played both a very distinguished and distinct role. This paper challenges this traditional airport model and discusses a renewed business model for airports. This renewed model maintains the key functions of an airport but is built in the concept of quality of service as an interactive process that encompasses all agents engaged in the provision of the service.

Airport Information Systems—Landside Management Information Systems

Intelligent Information Management, 2015

Research on the intersection of the areas of aviation and management information systems is sparse. Just as within other economic sectors, members of the aviation sector must incorporate new and existing technologies as they grow to maintain their competitive edge whether in aircraft systems, airports or other aerospace and aviation related industries. A proper classification is a prerequisite to systems alignment. This paper reviews landside airport information management systems, and their connections and interoperability with other systems and who the key airport users are. The information presented in this paper is based on interviews and data collection at a number of representative airports across the United States. Airport size and function are key considerations in the acquisition of information management system airside or land side. The implication is that not all airports are equipped in the same manner and therefore these systems can only be considered as representative of what exists "on the ground". This paper represents a point of departure or a reference for those researchers interested in a more in-depth study of airport information systems on the landside.

Digital Technologies and Innovation in Airport Services: A Benefit Model Approach

Journal of Air Transport Studies

Significant changes have taken place at airports due to market liberalization, airport privatization and growing competition. The growing demand and evolving expectations of passengers, require new ways of using technologies, to enhance operational processes and the whole travel experience. The digital era is transforming the aviation industry and has a significant impact on its future. The aim of this study is to assess the benefits of applying digital technologies to airports and airlines and their inseparable connection with innovative services provision to passengers, while it describes how to create a seamless end to end experience at the airport, maintaining a high level of security. Moreover, the study underlines the contribution of digital technologies to aviation industry, focusing on the organizational integration and passenger experience optimization. Reference is made to the pandemic, of COVID-19 and its impact on air travel. Primary research methodology is qualitative, ...

Technology-Enhanced Airport Services—Attractiveness from the Travelers’ Perspective

Sustainability, 2021

The rapid emergence of automation brings new opportunities for airport development. Airports strive to maximize passenger satisfaction as well as optimize their operation. However, the lack of knowledge of consumer preferences might be an important barrier to achieve these objectives. Therefore, our study aims to unveil the potential of service development alternatives based on artificial intelligence (AI). For this, a systematic literature review (SLR) and a quantitative analysis of a survey have been conducted. The results of the empirical research are based on 593 responses; most of the subjects belong to generation Z (digital natives) and Y (millennials). The analysis revealed attitudes towards different AI-based transport solutions and AI robots that provide information at the airports. Based on the perceived attractiveness of such services, the environmentally conscious behaviour of consumers, and sociodemographic data, subjects were classified into three different clusters (N...