TQM Core Elements and Knowledge Sharing: An Empirical Study of Iraqi HEIs (original) (raw)
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This study aims to investigate empirically the relationship between the key practices of total quality management (TQM) and organisational knowledge creation (OKC) as perceived by academic leadership in Iraqi Higher Education Institutions (HEIs). Based on a survey design, the study is conducted on 41 quality improvement-adoption colleges in Iraqi HEIs. The hypotheses of this study are tested through correlation and multivariate analyses. The results support the main hypotheses for the study, suggesting that Iraqi HEIs can benefit from TQM practices. Pearson correlation points out that all practices of TQM have significant correlations with OKC. Regression analyses show significant positive relationships. Additionally, statistical analysis also indicates that the TQM practices should be implemented collectively rather than individually. In conclusion, this study provides insight and further understanding of the effect of TQM practices on OKC, and therefore, allows practitioners to get in-depth knowledge about the impact of TQM practices in Iraqi HEIs context.
International Journal of Knowledge and Systems Science, 2017
Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total qua...
Management Science Letters, 2020
This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations management. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing.
The effect of TQM practices on knowledge sharing : case of moroccan agribusiness companies
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This paper addresses the issue of TQM practices in agribusiness firms to demonstrate that they have a critical effect on knowledge sharing. The discourse on the importance of knowledge sharing has invaded firms and has become a major necessity. This paper aims to highlight the role of total quality management practices, after the wave of information, to make visible the knowledge and know-how of the organization as a factor for improving the problem. knowledge management. Semi-structured interviews were conducted as part of this study. The research sample consisted of 8 companies with employees from the middle and top level of management. Evidence shows that, first, all respondents recognized the importance and need for knowledge sharing. Second, it shows that for successful knowledge sharing, TQM practices need to be constantly improved.
Knowledge management and total quality management: a reciprocal relationship
International Journal of Quality & Reliability Management, 2017
Purpose This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between TQM and knowledge management. Design/methodology/approach The main focus of literature review is focusing on common practices of TQM and knowledge management. In the next step, joint variance analysis method is used to reanalyze the results of the empirical studies linking TQM to knowledge management. This approach aims to divide the multiple correlation squared and demonstrate what portion is distinctly connected to predictor variables and what portion is on account of common variance among predictors. Findings The result indicates that nearly half of all explained variances in empirical studies that considered the rela...
Higher education can play a crucial role in the economic and cultural reconstruction and development of the nations. For hundreds of years, the universities and effective educational systems are development factors and agents of change in their communities. Jordan is one of the pioneer countries in higher education due to its credibility; so many students from Arab and foreign countries come to study in. Over the last ten years, a lot of innovative experiments are being done to improve the performance and introduced several laws and constitutions for both academic and educational standards aimed to further develop and improve its ability to compete consistently by successive Jordanian governments, realizing the importance of this sector for socioeconomic and cultural development and this requires an ideal governance and service delivery, but the system of higher education in Jordan must be reshaped, the strength must be maintained, but the weaknesses must be addressed and developed, to serve a new social order, to meet the pressing national needs, and to respond to a context of new realities and opportunities. Through this piece of work, this research paper is a theoretical attempt to explain the implementation of TQM in higher education institutions in Jordan, and deals with issues related to quality in higher education, and identify variables influencing quality in this sector.
TQM practices and knowledge sharing: An empirical study of Malaysia's manufacturing organizations
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The purpose of this paper is to examine the multidimensionality of TQM practices and its relationship with knowledge sharing as perceived by middle management employees in Malaysia's ISO 9001:2000 certified firms of manufacturing sectors. The data which were collected from a survey of 129 middle management employees in Malaysia were used to test the proposed research framework. Furthermore, confirmatory factor analysis was performed to evaluate the reliability and validity of the measurement model, and the structural analysis was used to examine the research framework. The analytical results revealed that training and development, customer focus, and teamwork showed a positive association with middle management employees' knowledge sharing. This analysis is vital for senior managers of TQM companies that want to establish a knowledge sharing capability. Senior managers could focus their efforts on implementing TQM practices for building competitive knowledge sharing competencies.
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This study aims to explore factors that influence attitudes towards implementing TQM among the academic staff in one of the Malaysian higher education institutions. A total of 270 questionnaires were distributed among academic staff at International Islamic University Malaysia (IIUM), and a total of 209 questionnaires were completed. The method that best fits with the objective of this research is exploratory factor analysis. The results showed that three factors influenced the attitude of the IIUM academic staff on the execution of TQM principles. The findings of this research may stimulate other institutions to apply TQM principles in education and how TQM can be implemented in higher education. Senior-level management should take the opportunity to work together with the academic staff to boost the learning process by providing them with a platform to voice their points of view and suggestions. This paper contributes to the TQM literature and provides an important insight into cu...
Total Quality Management in Saudi Higher Education
International Journal of Computer Applications, 2016
TQM is considered as a philosophy of modern management that is newly entered into the education field after it has proved the effectiveness and success in other fields such as the industry. TQM has been adopted in most of Saudi universities, but only some of them show excellence in the adoption and implementation process. The aim of this paper is to highlight some Saudi universities that successfully adopting the TQM concept and gain a competitive advantage over their local as well as global competitors. This paper also proposed a model to establish better TQM practices, in order to efficiently adopt and implement TQM philosophy in higher education. The model was based on previous research and the findings gained from the experience of TQM in local universities with recommendations to guide the successful quality management implementation.