PERSPECTIVES ON Student Expectations of, and Satisfaction with, the University Library (original) (raw)

Students' expectation towards library' services

2017

The Purpose: The main purpose of this study is to identify the factors that effecting the satisfaction of students and visitors toward the university library.This paper reports a part of a quantitative study that aims to improve the quality of researches among master and PhD students throughout evaluating the library’s performance by measuring the users’ satisfaction with (a) library’s service quality, library resources and (b) library facilities provided by academic library in university Utara Malaysia.The methodology is that data were collected through a survey of 360 respondents using convenience sampling technique.A nonparametric test using the one-way analysis of variance (ANOVA) was used to analysis satisfaction scores of the respondents. The results of the study revealed that on the average, the respondents were quite satisfied with the library services if these services met their expectation.Also, library facilities have direct effect on the student’s satisfaction and that s...

Assessing Students' Satisfaction with Library Service Delivery at University of Health and Allied Sciences, Ho

2021

The purpose of the study was to investigate students' satisfaction with service delivery in the University of Health and Allied Sciences (UHAS), Ho. Research survey of students was adopted. Sample size of 151 made up of students from selected departments at UHAS participated in the study. Data from the questionnaire was analyzed using frequency counts and percentages by using Statistical Package for Social Sciences SPSS (version 22). Five areas of service delivery namely: library, ICT, health, transportation, and hostel services were considered in the study. A number of significant findings were made from the study. The results revealed that majority of the students indicated dissatisfaction with health, transport as well as Information and communication Technology services (ICT), while others showed little level of satisfaction with library and hostel services. Again, it was revealed that students' satisfaction with service delivery in terms of library and hostel services s...

"A Comprehensive Study On Library Service Quality: Bridging User Perception Gaps And Implementing Effective Improvement Strategies"

Library Progress International , 2024

This study aims to comprehensively evaluate library service quality by assessing the gap between users' perceptions and expectations across LibQual+ dimensions-Reliability, Assurance, Responsiveness, Empathy, and Tangibility. It seeks to identify effective strategies for enhancing university library services to meet the evolving needs of diverse user groups. Methodology: Employing a Quantitative and qualitative approach, this research utilizes Random sampling to gather data from 110 participants who are users of LibQual. Data collection involves a structured questionnaire using a 5-point Likert scale to capture user opinions. Statistical tools such as Paired T-Test and Exploratory Factor Analysis are employed to analyze the data. Findings: The study reveals significant gaps in users' perceptions and expectations across various dimensions of library service quality. Users highlight deficiencies in electronic information resources, staff responsiveness, individual attention, and inspiring study spaces. Effective strategies identified include tailored internet facilities, transparent communication through college prospectuses, and proactive user feedback management. Conclusion: The study suggests that, prioritizing user feedback and implementing responsive strategies, libraries can bridge perception gaps and enhance service quality. Emphasizing the role of digital connectivity and information literacy programs, this study advocates continuous adaptation to meet diverse user needs effectively. The findings underscore the importance of libraries as dynamic hubs of knowledge and support in academic settings, urging proactive measures to maintain their relevance and impact.

Service quality in academic libraries

Journal of Academic Librarianship, 1996

This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+™ instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegie classification, FTE enrollment, and library expenditures were collected for 159 college and university libraries that participated in LibQUAL+™ during 2006. Descriptive statistics, bivariate correlations, and regression analyses were calculated and the Bonferroni adjustment was applied to significance levels to compensate for errors caused by repeated calculations using the same data.

Through the eye of a student : customer care in academic libraries, a case at the Central University of Technology, Free State

Interim : Interdisciplinary Journal, 2013

The purpose of this research was to investigate the perceptions of clients namely, students, about the quality of library services and also the quality of staff client relationship. It was envisaged that through this study the perceptions, feelings and views of students in as far as their needs satisfaction could be illuminated. The study addressed the following concerns: Apart from the physical and other library resources, are there other mechanisms of evaluating the quality of services an academic library has to offer? In order for an academic library to improve service quality, what role should clients play? What are their concerns about their information needs consideration and what other possible means can be done to satisfy those needs?

Quality and Utility of Library Services – From the Perception of College Students.pdf

Library is an essential aspect of any academic quality. NAAC and UGC has emphasized the need for a quality library with effective services. The 21 st generation technologies have dampened the use of it by the students. However it is imperative for the college to enhance the quality of library to attract students. This paper is an outcome of a study conducted with 60 college youth from UG and PG and form both the gender.

User expectation verses user perception of service quality in University libraries: a case study

The library as one of the main service organizations in any University the assessment of service quality through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their services to users. The aim of this research was to measure the desired service expectations and actual service performance of the users of the University of Colombo Library System. As the initial step, 116 different service quality attributes were identified from previous studies done all around the world. Of these 35 attributes which are most appropriate to the Sri Lankan University Libraries were selected by an expert panel evaluation. The selected attributes were incorporated with the SERVQUAL model and a robust instrument was developed to ascertain the views of library users about service levels. This study was conducted during period of May-June 2008 as a user survey in the University of Colombo library system covering the main library and its two branch libraries, Science Faculty Library and the Medical Faculty Library. A total of 614 questionnaires were received indicating 74% overall response rate. Gap analysis was used to determine the service quality gap between desired service expectations and actual service performance. The most important area expected by users was relevance of information received followed by access to electronic journals and adequate lighting in reading areas. The highest performance area was accuracy of information received followed by feel safe and secure in the library and relevance of information received. Access to online journals showed the largest gap between user expectation and performances. The findings of this study give a good insight to improve user satisfaction providing a better service in identified areas.

Library Patrons' Satisfaction and Information Need Assessment

Library satisfaction survey is conducted regularly to determine the strengths and weaknesses of its services and collections. The result becomes baselines in the planning of library activities to include collection development, orientation programs, and promotional enhancements. This survey made use of 5 Likert scales to determine the satisfaction level of the library patrons. All faculty and students were encouraged to participate in the survey through an online link. Data was collected a week after and generated a total of 587 responses. The survey intends to know the satisfaction level of its patrons with the different type of collections, the organization of materials, facilities, personnel, and services. Further, the survey explored the information need of its patrons for the academic year 2016-2017. Results showed that the library patrons, from faculty, staff, and midshipmen are extremely satisfied with the library and its services. The library collection has a weighted average of 4.40 which verbally indicates that the users are very satisfied. The organization of materials and the library personnel have a weighted average of 4.58 and 4.63 respectively which indicates that the users are extremely satisfied. Finally, the users expressed that they are extremely satisfied with the physical facilities of the library as evident by a weighted average of 4.52. Overall, it is gratifying to learn from this survey that most of the services and collections are satisfying to the patrons.