Pengaruh Variasi Produk dan Kualitas Layanna terhadap Keputusan Konsumen Menggunakan Jasa Ekspedisi LSJ Express (original) (raw)
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KUALITAS PELAYANAN JASA EKSPEDISI TERHADAP KEPUASAN PELANGGAN PADA J&T EXPRESS CABANG LANDASAN ULIN
Jurnal Administrasi Publik dan Pembangunan, 2022
The objectives of research are 1) to determine the quality of expedition services to customer, 2) to find out whether service quality given is appropriate in increasing customer satisfaction, and 3) to to find out how to improve the service quality as material for future evaluations of J&T Express expedition service at the Landasan Ulin Branch. The method used in conducting this research is quantitative,which only uses data on the object of the research. Sources of data uses are primary and secondary data. Based on the result of this study, it can be concluded that the quality of expedition services on customer satisfaction at J&T Express Landasan Ulin Branch is average, respondents stated that the dimensions of physical evidence (tangibility) were in the good category with a score of 3.18. The average respondent stated that the reliability dimension was included in the good category with a score of 3.23. The average respondent stated that the responsiveness dimension was in the good category with a score of 3.18. The average respondent stated that the assurance dimension was in the good category with a score of 3.14. The average respondent stated that the Attention dimension (empaty) was included in the good category with a score of 3.19.
Kualitas Pelayanan Jasa Ekspedisi Terhadap Kepuasan Pelanggan Pada J&T Express Cabang Landasan Ulin
Jurnal Administrasi Publik dan Pembangunan
The objectives of research are 1) to determine the quality of expedition services to customer, 2) to find out whether service quality given is appropriate in increasing customer satisfaction, and 3) to to find out how to improve the service quality as material for future evaluations of J&T Express expedition service at the Landasan Ulin Branch. The method used in conducting this research is quantitative,which only uses data on the object of the research. Sources of data uses are primary and secondary data. Based on the result of this study, it can be concluded that the quality of expedition services on customer satisfaction at J&T Express Landasan Ulin Branch is average, respondents stated that the dimensions of physical evidence (tangibility) were in the good category with a score of 3.18. The average respondent stated that the reliability dimension was included in the good category with a score of 3.23. The average respondent stated that the responsiveness dimension was in the good category with a score of 3.18. The average respondent stated that the assurance dimension was in the good category with a score of 3.14. The average respondent stated that the Attention dimension (empaty) was included in the good category with a score of 3.19.
Antara Kualitas Pelayanan Jasa Ekspedisi Dengan Loyalitas Konsumen
JURNAL LENTERA BISNIS, 2017
Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan jasa ekspedisi terhadap loyalitas konsumen PT. NCS Jakarta Barat. Penelitian ini menggunakan metode survei dengan pendekatan kuantitatif yang bersikap deskriptif yaitu menggambarkan dan menjelaskan variabel independen yaitu kualitas pelayanan jasa ekspedisi sejauh mana pengaruh terhadap variabel dependen yaitu loyalitas konsumen, dengan populasi selama satu hari sebanyak 60 orang, maka teknik sampling yang diambil menggunakan teknik sampel jenuh. Hasil penelitian menemukan bahwa hasil yang diperoleh Ho = diterima dan H1 = ditolak atau bisa diartikan tidak terdapat pengaruh antara variabel X yaitu kualitas pelayanan jasa ekspedisi terhadap variabel Y loyalitas konsumen. Hal ini menunjukan bahwa kualitas pelayanan jasa ekspedisi tidak berpengaruh terhadap kepuasan konsumen PT. NCS Jakarta Barat.Kata kunci : Kualitas Pelayanan, Loyalitas, Kepuasan Konsumen
Pengaruh Diferensiasi Produk Terhadap Kepuasan Konsumen Pada Jasuke Cikarasa Langsa
Jurnal Investasi Islam
This study aims to determine the effect of product differentiation on consumer satisfaction on Jasuke Cikarasa Langsa, and how much infl uence the product differentiation on customer satisfaction on Jasuke Cikarasa Langsa. The method used is a quantitative method. The population in this study were all consumers who bought Jasuke Cikarasa Langsa. Implemented by distributing questionnaires to 96 respondents. Data analysis techniques in this study used simple linear regression by looking at the coeffi cient of determination, correlation coefficient and F test. The results showed that there was a signifi cant infl uence between product differentiation variables and customer satisfaction. From the calculation of the F test it is known that the F count = 82.088 with a signifi cance level of 0.000 <0.05. Product differentiation has a coefficient of determination of 0.466. It can be concluded that the product differentiation variable infl uences consumer satisfaction on Jassuke Cikarasa Langsa.
Pengaruh Brand Image dan Kualitas Pelayanan terhadap Keputusan Pembelian Jasa J Express
Jurnal Wacana Ekonomi, 2021
Dalam menghadapi persaingan bisnis jasa pengiriman barang yang semakin ketat mendorong setiap perusahaan jasa untuk mempersiapakan diri sebaik mungkin untuk mempertahankan eksistensinya dalam menghadapi persaingan antar perusahaan sejenis lainnya untuk menarik dan mendapatkan keputusan pembeli agar mampu berhasil dalam menjalankan usaha. Terutama penerapan strategi pemasaran yang tepat yang mampu bersaing dengan perusahaan jasa lain. Tujuan penelitian ini yaitu untuk mengetahui pengaruh brand image dan kualitas pelayanan terhadap terhadap keputusan pembelian jasa J&T Express Garut. Teknik Analisis yang digunakan yaitu analisis regresi linear berganda melalui bantuan software SPSS versi 16. Sampel yang digunakan sebanyak 50 responden. Hasil penelitian menunjukan bahwa brand image dan kualitas pelayanan berpengaruh terhadap keputusan pembelian jasa berpengaruh positif dan simultan terhadap keputusan pembelian jasa J&T Express. Brand image berpengaruh positif secara signifikan terhadap keputusan pembelian jasa. Kualitas pelayanan berpengaruh positif secara signifikan terhadap keputusan pembelian jasa.
Pengaruh Nilai Pelanggan Dan Citra Merek Terhadap Kepuasan Pelanggan Jasa Ekspedisi Pos Indonesia
JURNAL ILMIAH EDUNOMIKA, 2021
This study aims to analyze the effect of customer value and brand image on customer satisfaction of Pos Indonesia expedition services for students of the Faculty of Economics, University of Sarjanawiyata Tamansiswa Yogyakarta. This research is a field research which aims to see the relationship between variables. The sampling method is nonprobability, and the sampling technique uses accidental sampling and the sample used is 336 respondents. Data were analyzed using multiple linear regression. The results showed that customer value had a positive and significant effect on customer satisfaction. Brand image has a positive and significant effect on customer satisfaction. Customer value and brand image simultaneously have a positive and significant effect on customer satisfaction.
SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa, 2021
The needs to develop product shipment services in this modern era where many people open online businesses is needed. The purposes of this studies is finds outs the influenced of service qualities, delivery speed, and facilities at costumer's satisfaction of Lion Parcel expedition. The variables are Service Quality (X1), Delivery Speed (X2), and Facilities(X3) to Costumer's Satisfaction(Y). The methods use in this studies are statistical analysis method consisting multiples linears regressions analys i.e. determinationed analys, significant hypothesis testing consisting the T test and F test. The analysis concludes that (1)The services qualities had significants influenced at costumer's satisfactions because the significances value is 0,023 less than 0,05 and the T value for service quality is 2,315 greater than T table(1,984). (2) The delivery speed has significants influences at costumer's satisfactions because the significances valued are 0,034 less than 0,05 and the T value for the delivery speed is 2,149 greater than T table (1,984). (3) The facilities has significant influence on costumer's satisfaction because the significance value is 0,05 and the T value for the facilities is 5,193 greater than T table(1,984). (4) Service quality, delivery speed, and facilities, has significant influence on costumer's satisfaction because the significance value is 0,05 and the F value for costumer's satisfaction, delivery speed and facilities is 171,810 greater than the F table of 2,70.
2019
Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas pelayanan, harga dan lokasi terhadap keputusan penggunaan pada PT. Citra Van Titipan Kilat Langsa.Penelitian menggunakan responden sebanyak 96 responden.Metode analisis data menggunakan persamaan regresi linier berganda, uji hipotesis (uji t dan uji F) serta koefisien determinasi (R2). Hasil penelitian diperoleh persamaan Y = 1,048 + 0,194X1 + 0,223X2 + 0,309X3, Konstanta sebesar 1,048 merupakan nilai keputusan penggunaan sebelum dipengaruhi oleh kualitas pelayanan, harga dan lokasi, Koefisien regresi kualitas pelayanan sebesar 0,194 menunjukkan bahwa kualitas pelayanan berpengaruh positif terhadap keputusan penggunaan, Koefisien regresi harga sebesar 0,223 menunjukkan bahwa harga yang berpengaruh positif terhadap keputusan penggunaan dan koefisien regresi lokasi sebesar 0,309 menunjukkan bahwa lokasi yang berpengaruh positif terhadap keputusan penggunaan. Hasil uji t diperoleh pada variabel kualitas pelayanan...
Jurnal Administrasi Bisnis Fisipol Unmul, 2020
The purpose of this research is to find an independent variable consisting of service quality X1 and X2 ( risk perception ) influences the dependent variable customer satisfaction (Y).The population of the research is every consumer J&T that use the expedition was .The sample collection technique using simple random sampling .Included in this research using formulas slovin 100 respondents .The research is quantitative research .Data collection techniques that is by using data primary and secondary data .A scale of measurement data using likert scale .Use the instrument for testing the classic , the data analysis techniques in a linear regression multiple. The results of the study showed that of the study are variable risk perception is the variable against the customer satisfaction in the most influential in the use of services expedition J&T in Samarinda. Expedition J&T in samarinda should increase customer customers with the figure in a receptive manner opinion of consumers.
Jurnal Ilmu Administrasi Bisnis, 2015
This research is motivated the development of freight forwarder in Indonesia are more advanced and encouraging service companies to further improve the quality of service. In particular, this study discusses the PT.JNE. PT.JNE sales from year to year fluctuations. If this condition is not addressed, then PT.JNE will not compete with other service companies in Indonesia. The purpose of research to determine the effect of brand trust and quality of service to the decision to use. Type of explanatory research, data collection through interviews with questionnaires, observation, and literature study. The sampling technique accidental sampling and purposive sampling. Sample of 100 people. Quantitative analysis techniques. Quantitative analysis using validity, reliability test, correlation coefficient, simple and multiple regression analysis, the coefficient of determination, cross tabulation, as well as the significance test (t test and F test). Results and discussion showed relatively good brand trust but are still classified as not good enough , brand trust has a considerable influence on the decision to use (12.9 percent) and positive influence on the decision of the use of (0.255). Classified service quality is not good enough but still quite good , service quality has a considerable influence on the decision of the use of (22 percent) and a positive influence on the decision of the use of (0.267). While the decision to use quite enough , but still quite a lot to be in the category of rare and often. Brand trust and service quality has a strong influence on the decision of the use of (26.2 percent). In conclusion Brand Trust significantly positive effect on the decision to use. Quality of service is significantly positive effect on the decision to use. Brand Trust and Quality of care significantly positive effect on the decision to use. Suggested PT. JNE should immediately conduct an increase in the intensity of promotion and advertising are more massive, renovate facilities and completeness of facilities and infrastructure, and improving managerial ability of employees to increase brand trust and quality of service that the company JNE can continue to survive in the midst of intense competition it is today.