Measuring the effect of messages about social responsibility (original) (raw)

Examining Corporate Social Responsibility as a Public Relations Vehicle: An Empirical Study

Int. J. Corporate Strategy and Social Responsibility, 2017

The purpose of this study was to examine the perceptions of public relations and marketing managers and administrators on corporate social responsibility (CSR) practices and strategy in the service industry in Europe for twenty-five firms. The research is qualitative in nature, and aims to investigate how social initiatives focused on the CSR strategy of a company are perceived, positioned, and deployed to maximize, simultaneously, internal benefits (i.e. financial performance) and external benefits to society (including a firm’s stakeholders), discussing also directions for future studies in the area of CSR in Europe.

Differences between public relations and corporate social responsibility: An analysis

Public Relations Review, 2000

This article compares corporate social responsibility and corporate public relations by reviewing their origins, theories, processes, and primary responsibilities and found them to be quite similar in these respects. By comparing the two disciplines, theorists and practitioners can gain greater insight into each field.

Evolution of Corporate Social Responsibility: A Content Analysis of United States Magazine Advertising, 1980–2009

Journal of Promotion Management, 2017

There has been widespread and growing interest in corporate social responsibility (CSR). This study examines how CSR practices have changed, corresponding to the changes in social issues by tracking back to the prevalence of CSR advertising in print magazines from 1980 to 2009 when CSR had thrived. Our findings from content analyses of print CSR advertising with Time Magazine and Better Home and Garden suggest that there are significant relationships between social issues and CSR practices by year, target audiences, and industry types. With recent increasing needs for CSR practices in society, this study lays the theoretical and practical groundwork for strategic CSR communication by documenting historical data on CSR advertising.

Using corporate social responsibility as a public relations tool in a local community

2008

This paper is based on the analysis of corporate social responsibility (CSR) as a public relations tool in Tarragona, a local community in the N.E. of Spain. The results show that depending on the business sector of the company carrying out to CSR and on their communicative necessities and on the relation that they establish with their local public, each business sector does different types of social responsibility activities, adapted to their communicative strategies. Consequently, even in a local and small community, we can not generalise the CSR activities, which have different objectives and public, with diverse levels of localism. I.

Public relations and corporate social responsibility: Some issues arising

Journal of Business Ethics, 1994

The paper questions current assumptions about the benefits of corporate social responsibility and the claims that corporations make on behalf of their corporate social responsibility programmes. In particular, the paper suggests that the use of corporate social responsibility for public relations ends raises moral problems over the motivation of corporations. The paper cautions that the justifications which corporations employ may either be immoral or inaccurate with regard to the empirical evidence gained from a small-scale qualitative study carried out i, the UK at a time when the practice of corporate social responsibility was expanding quickly (1989). It is noticeable, in retrospect, that great emphasis is placed upon environmental rather than social responsibility. This implies that organisations are primarily reactive in their development of corporate social responsibility" programmes and that they respond to external pressures rather than working out the nature of their corporate responsibilities. It might suggest that corporations only take such actions when they feel compelled to do so by consumerist and environmentalist lobbies. The paper argues that corporations do need to find moral justifications for their moral activities and to ensure that corporate social responsibility practice lives up to the claims made by public relations practitioners. The paper explores the nature of public relations and illustrates how its responsibility for corporate social responsibility extends beyond truthfulness in publicity.

CORPORATE SOCIAL RESPONSIBILITY COMMUNICATION BY A PUBLIC SERVICE CORPORATION AND ITS INFLUENCE ON THE STAKEHOLDERS' PERCEPTION ABOUT THE ORGANIZATION

While there are numerous studies on the CSR communication, the Public Service Corporations in the Philippines (PSCs) seem to follow an uncharted course probably because the focus is on the primary function to deliver the needs of the people through their services. This study explains the influence of the CSR communication by a Public Service Corporation on the stakeholders' perception about the organization. Quasi-Experimental Design and Quantitative Content Analysis were employed. Data gathered through Key Informant Interviews and Focus Group Discussions of the selected internal and external stakeholders; 2009-2013 quarterly newsletter and annual report issues; and www.biswad.gov.ph website of the Public Service Corporation. This views the CSR of the PSC as ethical and economic, ethical and legal, and philanthropic with efforts on poverty, environment, health, education, technical and resources assistance, and sustainability of services. The stakeholders view the Public Service Corporation with good operation and cares for the people.

The Emergence, Variation, and Evolution of Corporate Social Responsibility in the Public Sphere, 1980–2004: The Exposure of Firms to Public Debate

This study examined the emergence of corporate social responsibility (CSR) as a public issue over 25 years using a content analysis of two national news- papers and seven regional, geographically-dispersed newspapers in the U.S. The present study adopted a comprehensive definition encompassing all four CSR dimensions: economic, ethical, legal, and philanthropic. This study examined newspaper editorials, letters to the editor, op-ed columns, news analyses, and guest columns for three aspects: media attention, media prominence, and media valence. Results showed an increase in the number of opinion pieces covering CSR issues over the 25-year period. The prominence of each of the four CSR dimensions varied over time. Each of the four CSR dimensions had its moment of media prominence when it was more important than the other dimensions. The most prevalent valence of the opinion pieces was negative; the volume of negative pieces increased over the 25 years, whereas the number of opinions with positive, neutral, and mixed tones showed little change over time. The study concludes by tracing the implications of the role of the news media for business ethics research.

Corporate Social Responsibility and Public Relations: Do Any Clear Distinctions Remain? An Examination of 50 Companies in Thailand

Journal of Research in Business Studies and Management, 2021

Both Corporate Social Responsibility (CSR) and public relations suffer from definitional difficulties and, therefore, are often cynically perceived by academicians and the public alike. This study sought to examine the nature of CSR activities within 50 companies rewarded for outstanding performance regarding CSR in order to determine the extent to which these companies incorporated public relations within their CSR activities. It found that most of the activities indicated as CSR were actually philanthropic in nature and not focused on providing restitution or assistance for the negative impacts or negative consequences brought about by the firm in creating its product or service. Corporate philanthropy, which historically fell within the management of public relations, was shifted to within the purview of CSR.

A theoretical framework about how organizations promote their corporate social responsibility initiatives

International Journal of Business …, 2009

Corporate social responsibility that has a powerful potential to make positive contributions to organizations and societies, has become one of the important issues in the corporate world. So, Marketing scholars have been interested in supporting of social responsible behavior of companies, because the only way for the employees and consumers to try out the success about sensitivity and benevolence of the organizations by looking at the actions about its corporate social responsibility initiatives. The purpose of this study to describe the importance of marketing communication tools and techniques to built and enhance the organizations' corporate social responsibilities.