Communication Strategies Used by Middle Estern Postgrduate Students at Service Encounters in Univsersty Malaya (original) (raw)
Related papers
2011
Faculty: Educational Studies. Second and foreign language learners often find themselves in circumstances where they have to express themselves in a target language. However, they usually lack the linguistics means to do so. These inadequacies or gaps may be in the form of a word, a phrase or a sentence. In such situations, some learners more often refrain from continuing their conversations while others normally rephrase their sentences in order for the interlocutor to understand them. These efforts are called oral communication strategies. The main aim of this study is to explore the effects of communicative task types on the students' choice of communication strategies following strategy teaching in a Tourism Management classroom at a Malaysian polytechnic. It is envisaged that learners' speaking ability would improve through this method.
2016
This research in general, aims to describe the communication strategies used by the second semester students in Speaking class of Muhammadiyah University of Surakarta. Specifically, it is to describe: (1) the types of communication strategies, (2) the frequency of communication strategy used by the second semester students in speaking class of Muhammadiyah University of Surakarta, (3) the dominant type of communication strategies used by the second semester students of Muhammadiyah University of Surakarta. The data of research contain communication strategies used by second semester students in speaking class of English Education Department of Muhammadiyah University of Surakarta in 2015/2016 academic year. There are three sources of data in this research, namely: event, informant, and document. The writer takes 2 classes of Speaking, with the total 30 students as the subject of the research. The writer uses descriptive qualitative method in analyzing the data. The data are categori...
Journal of University of Garmian, 2023
The use of Oral Communication Strategies (OCSs) by Senior Kurdish EFL (English as a Foreign Language) university students to overcome communication breakdowns and the thoughts of their instructors in this regard was the center of focus in this study. A thirty-three-item questionnaire was given to the students from different Iraqi Kurdistan Region universities; they were chosen through stratified sampling. Moreover, the instructors' opinions on their students' communication and communication strategies were uncovered through a semi-structured interview. The quantitative data were analyzed by Statistical Package for the Social Sciences (IBM SPSS) 26.0 software and thematic analysis was used in analyzing the interviews. The results showed that the Kurdish EFL students employed most of the strategies with different ranges and the most widely used group of strategies were interactional strategies. Furthermore, the t-test outcome suggested that there were not significant relationship between the use of OCSs by male and female students. The results of the study require instructors and curriculum designers to include OCSs in their classes more, directly or indirectly, to guarantee better learning outcomes since the students always attempt to have better oral communication.
Based on Speaking Proficiency Levels, How Do Students Perform Communication Strategies
Atlantis Press, 2023
Communication strategies are believed by many experts to overcome breakdowns in communication and help speakers to attain the communication goal. This research aims at investigating communication strategies based on students' speaking proficiency levels. Qualitative research was used as an approach to capture what happened in the classroom setting. This study involved 24 participants from English department students at a university in Padang, West Sumatra. Students' utterances in a transcript text were used as the data obtained from the video recording of two session observations and one session of Stimulated Recall Interview (SRI) in their speaking task. The findings revealed that higher speaking proficiency level (HSPL) performed circumlocution, approximation, code-switching, filler and gambit, and meaning-negotiation strategies. Besides, lower speaking proficiency level (LSPL) students reported using approximation, non-linguistics means, code-switching filler and gambit, appeal for help, and negotiation strategies. Both HSPL and LSPL students might perform similar strategies but they performed at different frequencies of time. Certain strategies such as circumlocution can indicate that students carried extending strategies while the other strategies conducted by them can be assumed that students found more problems in communication than the other students did.
Practicing conversations or dialogues in various context or situation is as the essential aspect for students because it smoothen their skill in communication and their English mastery. Whenever people use language to interact, one of the things people are doing with it is establishing a relationship between them; between the speaker speaking now and the person who will probably speak next. It means, strategies in communicating put an important role to reach the goal of the interaction or the communication. This study is to identify the communication strategies of Indonesian university students, especially students of the English Department Education Faculty of Muria Kudus University and native speaker used in communication in natural conversation and to find out the possible factors cause the choice of the strategies in the conversation. The method applied in this study is descriptive qualitative. The subjects of this study are fourth semester students of English Department of Muria Kudus University and one native speaker. The data were obtained by inviting and asking the students and the native speaker to have a conversation for around one hour. Then, the conversation was recorded by using camera. The recorded data were transferred into the printed one as a script. The data analysis was conducted in several ways, among other transcribing the recorded data, identifying each utterance and displaying the result in the table, classifying the utterances based on the type of strategies, and interpreting the communication or the conversation. The results showed that there were 306 turns in the conversation between the students and the native speaker. The types of strategies used in the conversations were Circumlocution (C) for 38.98 % (23), followed by Language Switch (LS) for 15.3 % (9) and Topic Avoidance (TA) for 14.6 % (8), Literal Translation (LT) for 6.8 % (4), Mime (M) for 8.5 % (5), Word Coinage (WC) and Message Abandonment (MA) for 6.8 % (4), Appeal for Assistance (AA) for 5.6 % (3), and Approximation (A) for 3.39 % (2). The last finding showed that there were two main factors that cause the choice of the strategies in the conversations. They were proficiency of the speaker and features of the communicative situation. In the use of communication strategies, both students of English Department Muria Kudus University and the native speaker try to have a relative balance of power relation without the domination of one person to others. Some factors which cause the use of the strategies are lack of meaning, social use aspect, speech, voice, and fluency. To improve students' strategies in communication, they should practice their English more, so their speaking and their strategies will be improved. Besides, lecturers also should apply the contextual teaching in which the environment and culture are inserted into the topic.
Study of the Communication Strategies Used by Malaysian ESL Students at Tertiary Level
This study investigates the kinds of communication strategies (CSs) used by Malaysian ESL students. The data analysed in this study were collected in Universiti Sains Malaysia. The study was quantitative in nature where a questionnaire adopted from Dornyei and Scott's taxonomy of CSs (1995). This questionnaire was used to elicit the findings. The subject consisted of fifty Malaysia ESL students. The results obtained show different kinds of CSs used by Malaysia ESL students. The pedagogical and recommendations were provided in this study.
Exploring the Use of Communication Strategies in Oral Communication
European Journal of Foreign Language Teaching
There are many types of oral communicant, and they serve different functions. In the classroom settings, one-to-one communication between students and instructors or even between students and their peers are important interactions. For effective communication to take place, the speakers need to use communication strategies. What are some aspects that hinder or encourage effective communication? This study is done to explore the communication strategies used by learners in the classroom context. In the context of this study, two views of communication strategies are investigated, and they are (a) Interactional view, which is used to avoid disruptions in communication, and (b) Psycholinguistic view which is used to solve the communicator’s problem to fill in the gaps in communication. The instrument used in this study is a survey with two main sections: interactional view and psycholinguistic view. The interactional view is measured by 12 items while the psycholinguistic view is measu...
This study investigated how and when oral communication strategies are used in group discussions by international students at Universiti Kebangsaan Malaysia, a public university in Malaysia. It aims to examine the differences in the use of communication strategies between high and low proficient speakers. The participants were a group of ten low proficient Arabic speakers of English and a group of ten high proficient Chinese and Arabic speakers of English. Data elicited from audio recordings of oral group discussions and a self-report questionnaire was used to identify communication strategies used. The findings showed that the subjects resorted to ten out of the twelve types of communication strategies specified by Tarone (1980), Faerch and Kasper (1983), and Willems (1987). The most frequently employed communication strategy was code switching; an interlingual strategy and the least used strategy was word coinage; an intralingual strategy. Further investigation indicated that different levels of oral proficiency influenced the use of communication strategies from two aspects. They are the frequency of use and the selection of types of communication strategies. This implies that international students studying at Universiti Kebangsaan Malaysia (UKM) need to be made aware of the use of communication strategies depending on their level of proficiency and the fact that raising the awareness of both low proficient and also high proficient speakers to strategies that are used by speakers of different proficiency levels may well help ease communication.
Oral communication strategies among international students at UKM
2012
This study investigated how and when oral communication strategies are used in group discussions by international students at Universiti Kebangsaan Malaysia, a public university in Malaysia. It aims to examine the differences in the use of communication strategies between high and low proficient speakers. The participants were a group of ten low proficient Arabic speakers of English and a group of ten high proficient Chinese and Arabic speakers of English. Data elicited from audio recordings of oral group discussions and a self-report questionnaire was used to identify communication strategies used. The findings showed that the subjects resorted to ten out of the twelve types of communication strategies specified by Tarone (1980), Faerch and Kasper (1983), and Willems (1987). The most frequently employed communication strategy was code switching; an interlingual strategy and the least used strategy was word coinage; an intralingual strategy. Further investigation indicated that different levels of oral proficiency influenced the use of communication strategies from two aspects. They are the frequency of use and the selection of types of communication strategies. This implies that international students studying at Universiti Kebangsaan Malaysia (UKM) need to be made aware of the use of communication strategies depending on their level of proficiency and the fact that raising the awareness of both low proficient and also high proficient speakers to strategies that are used by speakers of different proficiency levels may well help ease communication.
Exploring the Use of Oral Communication Strategies by (Non) Fluent L2 Speakers
This study explored, first, the use of oral communication strategies (OCSs) by fluent and nonfluent Iranian L2 speakers and, second, the association between gender and the use of different types of OCSs. To this end, 50 undergraduate EFL students (20 males and 30 females) at Shahrekord University (Iran) were randomly selected as the participants, and their recorded speech samples were rated by two raters. Furthermore, the OCS inventory used which included eight categories of strategies for coping while speaking and seven categories of strategies for coping while listening. The MANOVA results of the data analysis revealed that fluent L2 speakers employed more OCSs than their nonfluent counterparts. Specifically, the fluent speakers more frequently used social-affective, fluency-oriented, and meaning-negotiation strategies for coping with speaking problems and employed scanning and getting-the-gist strategies for coping with listening problems. However, nonfluent participants significantly utilized more nonverbal and word-oriented strategies for coping with listening difficulties. The findings suggest that nonfluent L2 speakers should be familiarized and made aware of the importance of effective OCSs.