Aspects Regarding Safety and Security in Hotels: Romanian Experience (original) (raw)
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Safety and Security in Tourism. Case Study: Romania
For many countries, tourism is considered as having a great economic importance, with quite a large share in the country’s GDP. Hence, the number of foreign tourists is highly important. But worldwide, the threats and dangers are more frequent, and consequently tourists are becoming more aware of the necessity of a safe destination. Foreign tourists are educated in the spirit of touristic safety, and when choosing a particular destination, this aspect is of utmost importance. The image of the country or any touristic destination depends on the quality of the touristic products, which include not only the natural and cultural patrimony or the economic environment, but also the social and political climate, state order and citizens’ safety. A country with a good image for safe tourism can use it as a competitive advantage and attract different segments of the international tourism market. The paper presents some of the safety issues in tourism, focusing on the main aspects of tourism safety in Romania, based on the travel and tourism competitiveness index, with special focus on the third pillar – Safety and Security and the results of an on-line survey with managers and employees in tourism activities.
23rd International Scientific Conference on Economic and Social Development Proceedings, 2017
The paper represents a product of mentor-graduate student cooperation, developed at the graduate study of Business Economics, major Tourism. Following the latest threatening events and having in mind those yet to come, we can conclude that no country can benefit from the tourism industry if at the same time does not develop its security system as an integral part of the standard tourist offer. Analyzing the trends in contemporary tourism, the safety and security issues became the decisive factors for the choice of a certain destination. Consequently, countries must not perceive security systems and measures as an unnecessary expense but as an essential element in organizing their tourist services. All hotels and respectable tourist agencies should have a crisis management, with detailed, thoroughly elaborated procedures for emergency situations. Tourists should be timely informed about the potential dangers and risks and the measures taken to prevent them, as well as on procedures for emergency situations. Additionally, it would be good to have mobile applications that would enable tourists to make direct emergency calls with instructions on behavior in crisis situations. It is also essential to implement and put into effect sophisticated security measures such as using surveillance cameras, controlling access to buildings, information exchange with colleagues and neighbors, reporting the suspicious occurrences to the security services, and training staff for crisis management. Having in mind everything stated above, the security issue is definitely one of the crucial factors in the development of tourism in a certain country.
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The hotels have become second home for leisure travelers and second office for business travelers. With rising acts of terrorism on board, the tourists and travelers have become skeptical about security issues within the hotel premises and often safety quotient of the property. The current issue looks into the safety-security issues haunting the thought process of guests and the modern options and approach that hotels have to gain the confidence of their guests.
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This study investigates safety and security measures from Egyptian hotel guests' viewpoint, through assessing the importance level and usage level of measuring and testing the gap between the importance and usage of measures. Using IPA Methodology, a stratified random sample was chosen. 500 questionnaires were randomly distributed to guests in 5-star hotels. The results indicated that the highly important and rarely usage measures are related to three dimensions;-Medical Preparedness, Guestroom Security, and Emergency Preparedness‖. Meanwhile, the less important and widely used measures are related to two dimensions;-Detectors, and Access Control‖. Additionally, there is a statistically significant gap between the importance level and the usage level of measures. Hence, there are opportunities for changes and improvements in Egyptian hotels.
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Different types of crimes are factors negatively affecting tourism worldwide. However, managers and even tourists themselves are refraining from submitting crime reports and whistleblows. The main goal of the study is to analyze the attitude of the hotels’ managers on the Bulgarian Black Sea coast, regarding the submission of whistleblows to the competent authorities. In particular, managers of hotels in Albena, Golden Sands, Dunes, St. Constantine and Helena, and Sunny Beach are studied. The main research hypothesis is that hotel managers should ensure the safety of guests by reducing gaps in the control environment, preventing financial frauds, helping for environmental protection, and supporting the process of reporting crimes and suspicious behavior in the hotels. However, the current management policy relies mainly on the installed security devices and the Security Department staff. This results in applying no specific internal rules, procedures, and training for non-security d...
The Physical Safety and Security Features of U.S. Hotels
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The physical attributes or features that signal safety and security are a critical part of the overall "servicescape" of a hotel and help to define the service experience. An investigation of the safety and security features of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price segments. Differences in these physical attributes were also found among hotels of various sizes, ages, and locations (e.g., urban, airport, small town). Analyzing hotel scores across several different categories revealed an average safety index score of 70 and a security index score of 64 out of a possible score of 100. Overall luxury and upscale hotels, newer hotels, larger hotels, and those located in urban and airport locations recorded the highest scores for safety and security. Using partial correlation analysis, safety and security scores were positively correlated with the published rate of the hotels, even when controlling for hotel size, age, location, and price segment, suggesting that offering more comprehensive physical safety and security features is associated with the advertising of a higher rate.
Use of Security Aspects in Tourism Service Management and Marketing
akademikpersonel.duzce.edu.tr
Security is one of the most important basic conditions of social, economic, technical, ecologic, and biological system development, that is why it is not to be taken aside of theoretical aspects of development of different systems related to the life of society and on which the security level of every individual, family, local community, state organization, the society itself as well as the state or national security does (Anonymous 2006) Tourism is one of the leading national economics'' industries in Europe and worldwide growing very fast, and it is been taken as priority in strategic and economical development. The industry of tourism influents social, cultural, and economical life of each and every society, and vice versa (Balode and et al).