Application of business quality management tools in higher education: an exploratory literature review (original) (raw)
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A TQM Model for Higher Educational Institutions
Journal of emerging technologies and innovative research, 2019
The primary role of management is to lead an organization in its daily operation and to maintain quality in all aspects. Quality has become an ultimate motto of all the leading organization.Providng high quality is now recognized as a key element for success and a competitive advantage. Quality and profits are closely linked. Successful quality programs are built through the dedication and combined efforts of everyone in the organization. This approach places a greater emphasis on customer satisfaction.Th concept of Quality Management was implemented first in manufacturing companies during earlier times. Now it has extended in all sectors of business .The purpose of the paper is to give an insight on the concept of modern quality management, “Total Quality Management” (TQM), and its application in the field of higher education by reviewing literature from various sources. The study helps us to analyze the various contributions of Quality Gurus and its applicability in higher educati...
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Pakistan Journal of Educational Research, 2021
Total Quality Management (TQM) is a way of managing everything in an organization or institution in order to get the level of excellence. The present study is conducted to investigate the implementation of TQM elements in public and private universities, the results achieved by the universities and to compare the implementation of TQM elements and results achieved by public and private universities. Mixed methods research design was used in this study. The population of the study was directors of quality enhancement cell (QEC), teachers and students. Semi-structured interviews were conducted to collect the data from directors of QECs. Close-ended questionnaires were used to collect data from teachers and students. Quantitative data were analyzed by mean scores. Thematic analysis was used to analyze the qualitative. In order to compare the results achieved by the public and private universities t.test was applied. The findings showed that public and private universities are strugglin...
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Canadian Institute for Knowledge Development (CIKD)
There are many skeptics about the contributions of Total Quality Management (TQM) to education because of its roots in the world of business. TQM says nothing about actual production but stresses the process of management and collaboration within the system to reach quality output. Any quality-conscious organization, despite the nature, should understand this. This paper will not present any innovative ideas but will define TQM and focus on its influence on the various facets of an institution of higher education. TQM helps to provide better services to its primary customers-students and the community. Moreover, TQM focuses on continuous improvement and growth that can offer an enhanced and challenging learning environment for all involved. Thus, a more effective and efficient corporate culture emerges.
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Quality management for public universities
Tendencias en la investigación universitaria. Una visión desde Latinoamérica. Volumen XVI
The Universidad Francisco de Paula Santander Ocaña is a public higher education institution that has been characterized by applying the guidelines that the National Government has implemented for management. The need to satisfy the needs and solve the problems of the value groups makes quality management models of real importance when it comes to providing continuity in service delivery and meeting the expectations that stakeholders have about the entity. Effective measurement and adequate monitoring of public management is a fundamental issue for public entities and for the national government. This article presents the results of a project whose objective was to consolidate in a single quality model two guidelines that comply with management guidelines and requirements. The methodological approach that was followed consisted of being part of the implementation levels of the Quality Management System and the Integrated Model of Planning and Management according to the application o...
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Quality Performance Management in Higher Education
National and regional accreditation and quality standards are more similar than different as the basic fundamentals and principles revolve amongst specific common strands that underlie educational value. Education quality can lead to the organizational performance excellence through the creation of educational value by its internal education processes. To create this education value, an institution can customize its quality system using the existing MBNQA or EFQM framework that meets and excels beyond the requirements of accreditation. This paper illustrates the case study of King Saud University that inter-marries the national accreditation standards and criteria and the MBNQA assessment framework. This approach ensures the interplay of the key educational processes and assesses results performance through a rigorous assessment framework. This robust assessment produce a set of strengths and opportunities for improvements reflected in the performance scoring that allows for comparative of its trends at different levels of the institution, college and program for internal benchmarking, sharing and learning of best practices at all levels. Key words – Performance Excellence and Management, Internal and external quality systems, Performance assessment, King Saud University Quality Management System.
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