The Influence of Trust and Risk on Intention to Use E-Democracy in Nigeria (original) (raw)

A Test of the Technology Acceptance Model in Electoral Activities: The Nigerian Experience

The paper examined Technology Acceptance Model (TAM) within the context of electoral process in Nigeria, with a view to determining the characteristics of users of technology in the country. Data for the study were obtained through the primary and secondary sources. Primary source include the use of questionnaire, interview of respondents and observation. The study revealed that age, education, training, experience and user involvement are the major demographic variables that can determine acceptance of technology as its relates to electoral process. User involvement, experience, training need for achievement and education were equally the most prominent determinants of acceptance of technology across all thesis geo-political zones. The study concluded that these determinants should be considered by the Independent National Electoral Commission in determining the choice of technology for voting in the nearest future.

Individual Acceptance of e-Government Services in a Developing Country: Dimensions of Perceived Usefulness and Perceived Ease of Use and the Importance of Trust and Social Influence

Procedia Computer Science, 2015

Perceived Usefulness (PU) and Perceived Ease of Use (PEU) are two prominent factors suggested by many researches towards adoption of a technology. In case of online public services (e-government), are they still dominant factors for the adoption? This question is raised since e-government is a computer-based system that exists and used for social, voluntary, and daily life context which involves more adoption factors, such as social norms, facilitating conditions, and trust. This study investigated dimensions of PU and PEU of an e-government service, and measured the influence of PU, PEU, Social Norms, Facilitating Conditions, and Trust toward individual acceptance of a new egovernment service in a developing country. By collecting qualitative and quantitative data from 40 users of an online Immigration service in Indonesia, this study validated Trust and Social Influence as the most significant factor toward individual's decision to use a new e-government service. This finding recommends government initially to put attention on building people's trust and utilizing social influence in order to promote a new e-government service.

Factors for e-voting adoption - analysis of general elections in Nigeria

Government Information Quarterly, 2017

The adoption and use of e-voting technologies in major elections remain largely problematic regardless of where they are implemented. This has motivated a number of survey-based empirical studies on determining important factors for e-voting adoption based on existing technology adoption models. However, there is a paucity of studies, which provide deep insights and understanding of core issues involved in e-voting adoption success or failures in different contexts. This article describes an ethnography carried out with the goal to understand factors that support or inhibit e-voting adoption based on detailed data collected during the 2011 Nigerian General Elections. By consolidating existing e-voting adoption models and a multi-level innovation adoption model into an analytical framework, we analysed the observations made by one of the authors as a participant in the adoption and implementation of the e-voting initiative as well as the post-election reports. Our findings are synthesized into a multi-level e-voting adoption model. In addition, we catalog a number of factors that could negatively affect e-voting adoption in a similar environment. Our results contribute to advancing theory building in e-voting adoption while it provides practitioners with a concrete checklist of success factors and barriers for adopting e-voting technologies.

Predictors for the adoption of e-democracy: an empirical evaluation based on a citizen-centric approach

Transforming Government: People, Process and Policy, 2020

Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of planned behavior, technology acceptance model and unified theory for acceptance and use of technology-2. The model hypothesized that perceived public value (PPV), ease of use and enjoyment are major antecedents of attitudes, and subjective norms (SNs), perceived behavioral control (PBC) and attitudes are significant predictors of behavioral intentions. A quantitative cross-sectional design was used. A questionnaire was used to explore Jordanian citizens’ perceptions regarding the research model constructs. A sample of 302 Jordanian citizens filled the surveys based on their awareness of e-democracy concepts and their willingness to participate...

Acceptance of electronic democracy: an empirically validated approach

Electronic Government, an International Journal, 2012

The internet equips citizens worldwide with an innovative channel of democratic participation and makes governments more citizen-friendly and accountable. To address a gap in previous research, the overall aim of this article is to identify the factors that determine citizen acceptance of online political participation and, based on these factors, how online participation can be fostered. We fi rst conduct a literature review to establish an acceptance model with IS and political science determinates to account for e-participation acceptance. Using structural equation modelling, we then empirically validate the explanatory power of our model and identify the signifi cant predictors of online participation, which are Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Political Activity (PA), Civic Orientation (CO) and Political Recruitment (PR). Overall, this study contributes to research and practice by explicating how IS-related infl uence factors and those from a political participation background can be integrated to further the understanding of citizens' acceptance of e-democracy.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

International Journal of Technology and Human Interaction, 2000

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services. E-government initiatives seek to enhance participation and interaction between government and its stakeholders (i.e.

Empirical Investigation of Factors That Impact E-Government Adoption in Nigeria

Proceedings of the International Conferences ICT, Society, and Human Beings 2019; Connected Smart Cities 2019; and Web Based Communities and Social Media 2019, 2019

This paper is a review of the impact of data protection/privacy, website usability and culture on e-government adoption. Along with Hofstede's cultural dimensions and technology acceptance theory, the paper uses these two theories to analyse the highly anticipated era of electronic government, an aspect through which government communicates with agencies and business organisation through information communication technology. We examine the adoption process, its challenges and difficulties, especially in developing countries like Nigeria considering fundamental deficiencies in basic infrastructure, human capacity, political and cultural constraints. This paper can help Nigerian government policy and decision makers develop strategies to adopt e-government services and improve the further development of these services. The paper does not only provide empirical support to previous research, but it validates and improve the results of similar studies in the field.

Adoption of E-Voting System in Nigeria: A Conceptual Framework

Evidences have shown that it is only the electronic voting system that can deliver credible, fraud free elections in Nigeria. The delay in the implementation of this platform in Nigeria has nothing to do with the electorates with previous studies revealing the readiness of Nigerians to use and accept the electronic voting system. The major bottleneck has to do with the body entrusted with the responsibility of conducting election in the country i.e. Independent National Electoral Commission (INEC). This motivates the researcher to examine what can be done at this level to achieve successful implementation of this technology. In this paper, a conceptual framework for the study is presented integrating Diffusion of Innovation (DOI) model, Technology-Organization-Environment (TOE) framework and Iacovou et al. constructs. The presented framework serves as the basis of this study.

Reinforcing of Citizen’s Trust in E-Government: The Cameroon’s Case

Journal of computer and communications, 2023

The embracing of ICTs and related technologies has enhanced different approaches for governments worldwide to deliver services to their citizens in a smart way. However, the usage of e-government services by common citizens is recognized as one of the major setbacks of e-government development in both developed and developing countries. Moreover, government agencies in these countries are facing great challenges in keeping the citizens motivated enough to continue to use e-government services. This research aims to investigate the factors that influence citizens' trust towards continue use of e-government services in Cameroon. The proposed research model consisted of three main constructs including technological, governmental, risk factors as well as six demographic characteristics (age, gender, educational level, income, internet experience and cultural perception). A five-point Likert scale questionnaire was designed to collect data physically and electronically, 352 valid questionnaires were retrieved. Simple and Multiple regression analysis methods were applied to build an adequate model based on the verification of hypotheses proposed. Based on results obtained, four demographic characteristics (age, education, occupation and income) have influence on citizens' trust in e-government meanwhile gender and cultural affiliation have no influence. Furthermore, technological factors and governmental factors positively influence trust level in e-government, whereas risk factors have a negative influence on trust level. Deducing from the results, a list of recommendations is proposed to the government of Cameroon in order to reinforce citizens' trust in e-government services.

FACTORS AFFECTING E-GOVERNMENT ADOPTION IN THE DEMOCRATIC REPUBLIC OF CONGO

IRJET, 2022

The effectiveness of e-government services is contingent on both government backing and end-user's acceptance. This article examine factors e-government services in the Democratic Republic of Congo (DRC).The Darmawan model was extended to develop an acceptance model taking into account specific context for DRC. To get primary data, 100 citizens were polled. The impact of the parameters modified by adding constructs such as information security from the Darmawan's model on e-government adoption was investigated using regression analysis. The reported values of the various constructions in reliability tests is 0.972. The findings show that end-users' e-government behavior is influenced by information confidentiality, integrity, availability, accountability and non-repudiation. Practice and research implications are highlighted.