Conversational Sales Assistants (original) (raw)

Service Encounter Discourse

Rosina Marquez Reiter

The Cambridge Handbook of Sociopragmatics

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Conversational Assistant for Personal Information Management

Nuno Magalhães Ribeiro

1999

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Business Communication for Success

Victor Effiong Okon

2015

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Technology Mediated Service Encounters

María de la O Hernandez-Lopez

Pragmatics & Beyond New Series, 2019

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Business Communication

Peter Hartley

2008

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Special Session: Customer Experience

claire roederer

Marketing at the Confluence between Entertainment and Analytics, 2017

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Culture and Customer Service

Pernilla Rorso

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A Conversation Begins

Joseph Gile

Dialogue: a Journal of Mormon Thought

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Business and Service Telephone Conversations

Cecilia Varcasia

2013

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Conversation and Cognition

Jonathan Potter

2005

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The communication process

Francesco Frontini

2012

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Dr. Seema Business Communication Book

seema zagade

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The Art of Conferencing

Melanie-Angela Neuilly

Journal of Criminal Justice Education, 2016

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Virtual personal service assistants

Yasmine Arafa

Proceedings of the 5th international conference on Intelligent user interfaces - IUI '00, 2000

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Conversation on a Digital Follie

Sofia Aleixo

UOU scientific journal, 2021

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Computer Assisted Guidance

Thomas Maguire

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Dialogue and Trust

Richard Zaner

A Critical Examination of Ethics in Health Care and Biomedical Research, 2015

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Continuing the Conversation

Timothy Reedy

International Studies Quarterly, 1998

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From Talking to Thinking Heads

Denis Burnham

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Paradigms in service research

Dwayne Gremler

Journal of Service Management, 2011

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Context-aware office assistant

Ted Selker

Proceedings of the 5th international conference on Intelligent user interfaces - IUI '00, 2000

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Knowledge exchange with customers using intelligent agents

Mahdi Homayouni

2008

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Inquiry, Questions, and Actions

Benoit Guilielmo

Dialogue/Dialogue - Canadian Philosophical Association, 2024

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Surveying projects on intelligent dialogue

Jack L. Edwards

International Journal of Man-Machine Studies, 1988

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Talking on the Page

Helen Hoy

1999

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Skilled Voices?

Emma Schwarzer

OECD Education Working Papers, 2007

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Doing business 2014

Марина Завгородняя

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Technology in Practice. Finding Your Voice

Meredith Farkas

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Consultant

ab the Master the Master

1997

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Seven challenges to combining human and automated service

Dennis Galletta

Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, 2009

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Cognitive assistants for analysts

Gheorghe Tecuci

2007

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A Conversational Digital Assistant for Intelligent Process Automation

Yasaman Khazaeni

Lecture notes in business information processing, 2020

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Instructions, intentions and expectations

Norman I. Badler

Artificial Intelligence, 1995

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Talk the talk

Kathy Sienko OBE

Nursing Standard, 2006

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Communication Skills in Practice

Deena Abdl Hameed Saleh AlJa

International Journal of Learning, Teaching and Educational Research, 2019

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