Do customization programs of e-commerce companies lead to better relationship with consumers? (original) (raw)
Related papers
Customization Strategies in Electronic Retailing: Implications of Customer Purchase Behavior
Decision Sciences, 2009
Effect and Consequence e-Customer Satisfaction for e-Commerce Users
IPTEK Journal of Proceedings Series, 2021
The Role of Website Features in Creating Loyalty
International Journal of Service Science, Management, Engineering, and Technology, 2013
Effects of Satisfaction and Commitment on E-commerce Customers' Trust
Effect of personalization on the perceived usefulness of online customer services
Ting-peng Liang, Efraim Turban
Proceedings of the 11th International Conference on Electronic Commerce - ICEC '09, 2009
Product Customization on the Web
Information Resources Management Journal, 2006
Journal of Operations Management, 2011
EVALUATING THE IMPACT OF THE DETERMINANTS OF E-COMMERCE CUSTOMER TRUST AND SATISFACTION
Transstellar Journals, 2019
Exploring the key factors for establishing electronic commerce loyalty
Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience
Journal of Retailing, 2010
The Factors Influencing Customer’s Interest in Using E-Commerce Services (Study Case Taobao, China)
2020
Service Business, 2014
Providing value to customer in E-Commerce environments: the customer's perspective
Consumer satisfaction with a mass customized Internet apparel shopping site
International Journal of Consumer Studies, 2011
Exploring consumers' willingness to pay for online customisation and its marketing outcomes
Journal of Targeting, Measurement and Analysis for Marketing, 2002
Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020), 2021
Journal of Computer-Mediated Communication, 2006
ISR Publishing Group, 2023
Factors that impact the e-consumer loyalty
REUNA, 2018
Customer participation in creating site brand loyalty
Journal of Interactive Marketing, 2001
Factors influencing satisfaction and loyalty in online shopping: an integrated model
Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling
Consumer Behavior through Online Shop : Continuance Intention Theory Approach
International Journal of Scientific Research in Science and Technology IJSRST
International Journal of Scientific Research in Science and Technology, 2022
A Framework for Modelling the Determinants of e-Loyalty in Business-to-Consumer Internet Commerce
2003
Customer perceptions of e‐service quality in online shopping
International Journal of Retail & Distribution Management, 2005
Customer loyalty in e-commerce: an exploration of its antecedents and consequences
Journal of Retailing, 2002
Understanding how customers shape purchase decisions in the e-commerce marketplace
BISMA (Bisnis dan Manajemen)