Developing Consensus Indicators to Assess Pharmacy Service Quality at Primary Health Centres in Yogyakarta, Indonesia (original) (raw)
Related papers
Research Journal of Pharmacy and Technology, 2020
Health is a basic human right and one of the prosperity elements. However, in its implementation, health services are still not relatively optimal, notably for people living in underdeveloped, border, and island regions. This study primarily aimed to examine the performance of clinical pharmacy services based on the rules of the Indonesian Minister of Health Number 74 of 2016 concerning pharmaceutical service standards in the community health center. This study applied a descriptive-correlative model with a quantitative approach carried out in all Sebatik Island community health centers. All data were analyzed based on seven aspects of clinical pharmacy services consisting of assessment and prescription services, drug information service, counseling, patient visit, drug side effects monitoring, drug therapy monitoring, and the use of medical evaluation. Data collection was conducted by observation using a list of viewers, questionnaires, and interviews, equipped with retrospective data through documentary examination to give a clear depiction. The results of this study showed that the performance of clinical pharmacy services at Sebatik Island community health centers was as follows: zero aspect (0%) was at very high criteria, two aspects (29%) were at high criteria, zero aspect (0%) was at medium criteria, two aspects (29%) were at low criteria, and three aspects (43%) were at very low criteria. The average performance of clinical pharmacy services due to the seven aspects was 52% or considered in low level.
International Journal Of Community Medicine And Public Health
Background: Changes in the orientation of pharmaceutical services from drug management to comprehensive patient care, demands optimization of the role of pharmacists in the Kupang City Pharmacy. This study aims to analyze the effect of professional pharmacist services on the quality of pharmacy services in the city of Kupang.Methods: The research design used was cross sectional. The population of this study were all patients who received services at private pharmacies in Kupang City. The population was divided into 2 clusters with 3-5 and 6-10 patients per day. The sample consisted of a sample of pharmacies and patients who brought prescriptions for each cluster. Retrieval of data by distributing questionnaires. Data analysis was performed by univariate, bivariate and mutivariate.Results: Univariate analysis showed a difference in the frequency of the variables for each cluster. Cluster visits 6-10 patients per day, the value of the variable was higher than the cluster visits 3-5 pa...
Assessment of patient care indicators at community pharmacies in Bandung City, Indonesia
Southeast Asian J Trop Med Public Health, 2014
Community pharmacies supply medications; therefore are involved in the patient care process. The objective of this study was to study the quality of patient care given by these pharmacies. We conducted a cross sectional study of 13 community pharmacies in Bandung City, Indonesia. Data collected were patient care indicators whose standard is defined by the World Health Organization (WHO). These were assessed by observing 1961 subjects who presented to the studied pharmacies to receive their medication. The average dispensing time was 62 seconds. Ninety-six percent of the prescribed medicine was dispensed correctly and 99% of the prescribed medication was sufficiently labeled. Only 88% of patients were able to repeat the correct dosage regimen of their prescribed medicines. Although the average dispensing time was greater than the recommended 60 seconds, the dispensing time ranged from 3 to 435 seconds. Greater attention should be focused on making sure the patient understands the dos...
Perception on clinical pharmacy services in a private hospital in Yogyakarta, Indonesia
International Journal of Research in Pharmaceutical Sciences, 2020
Clinical pharmacist in Indonesian hospitals has begun to be recognized as an essential part of the healthcare team along with physicians, nurses and other healthcare professionals. While recognition is still on the way, the implementation of clinical pharmacy services is still limited. This could occur because of various factors, one of which is the lack of interprofessional collaboration. Interprofessional collaborations with other healthcare provider are necessary for a pharmacist to implement their clinical services. Hence, health professionals' perception of clinical pharmacy services would give a contribution to developing strategies for the service in the hospital. This study aims to determine perceptions of health professionals in a private hospital in Yogyakarta, Indonesia, on clinical pharmacy services. A total of 96 nurses and 17 physicians were given a questionnaire with items related to clinical pharmacy services. The result showed that health professionals had a pos...
Borneo Journal of Pharmacy
Implementation of pharmacists services provided in all pharmacies must meet the standard of pharmaceutical services guidelines, including the provision of drug information. The study aims to compare the patient's perception of drug counseling services by pharmacy staff based on the type of pharmacy ownership (franchise/non-franchise) in Semarang. This research is an observational study with a cross-sectional design. Samples were taken of 286 respondents with a quota sampling technique. Data were collected using an online google form questionnaire tested for validity and reliability. The statistical analysis results used the Mann-Whitney test with a p-value of <0.05. There is no significant difference between the patient's perception of the drug information counseling services by pharmacy staff at the franchise or non-franchise pharmacies in Semarang with a p-value of 0.264. This study also found that the standard information given by pharmacy staff is healthy eating and e...
IJPSM, 2017
Research on the effect of outpatient satisfaction on the quality of pharmaceutical services at Major General H. A. Thalib Hospital, Kerinci, Jambi Province, Indonesia, aims to analyse patient satisfaction based on five dimensions of service quality, namely tangible, responsiveness, reliability, assurance, and empathy. A sample of 106 patients who met the inclusion criteria were taken from an outpatient at this hospital. The duration of the study is three months. The data were collected by cross sectional using questioner and data were processed based on gap value that is difference between performance value and expectation value. The results showed that most of the respondents were women (76.4%) and they were from the younger generation of 18-49 years (57.5%). Most of the respondents had junior high school education (32.1%). Most respondents have income between Rp 1,000,000 to Rp 5,000,000 (73.6%). Most respondents work as housewives (50.9%). The greatest gap is in assurance dimensions (-0.93), followed by responsiveness and empathy dimensions (respectively-0.90), and the lowest gap is in reliability and tangible dimensions (respectively-0.89). The negative gap values indicate that outpatients in this hospital have not been satisfied with the pharmaceutical services provided.
International Journal of Applied Pharmaceutics, 2021
Objective: The Healthy Indonesia Programme with a family approach strategy was launched by the Indonesian government in 2015. Pharmaceutical service, including drug supply management and clinical pharmacy, is one of the essential components for the program implementation. This study was aimed to evaluate the pharmaceutical services support in the Healthy Indonesia Programme in West Java Indonesia. Methods: This was a cross-sectional study observed on pharmaceutical services under the family approach programme description. A self-completed questionnaire was distributed to 39 accredited community health centres (CHCs) in West Java, Indonesia. Several indicators of the Standard Pharmacy Services were assessed. Results: Thirty-nine CHCs were involved in this study. Most of the CHCs were accredited as intermediate (59%) and have applied good pharmaceuticals and consumables inventory management. The online system and more training will give room for improvement. A big gap was found in hum...
International Journal of Pharmacy and Pharmaceutical Sciences, 2021
Objective: This study aimed to develop quality indicators for assessing pharmaceutical care performance in the Nigerian community pharmacies. Methods: We searched for existing quality indicators through an extensive literature review. The identified quality indicators consisted of thirty-four items in 10 core components. The Delphi method was used to arrive at a consensus on quality indicators for assessing pharmaceutical care performance in the Nigerian community pharmacies by surveying a panel of experts. There were 3 rounds of the Delphi panel conducted by consulting a panel of 10 experts in pharmaceutical care practice. A mean score>3.5, median>3.5, an absolute value between the median and mode<1.00 was used to establish consensus on the quality indicators for assessing pharmaceutical care performance in the Nigerian community pharmacies. Results: Ten studies met the inclusion criteria. A list of 33 quality indicators comprising of 10 core components emerged from the ex...
International Journal of Applied Pharmaceutics, 2021
Objective: The Healthy Indonesia Programme with a family approach strategy was launched by the Indonesian government in 2015. Pharmaceutical service, including drug supply management and clinical pharmacy, is one of the essential components for the program implementation. This study was aimed to evaluate the pharmaceutical services support in the Healthy Indonesia Programme in West Java Indonesia. Methods: This was a cross-sectional study observed on pharmaceutical services under the family approach programme description. A selfcompleted questionnaire was distributed to 39 accredited community health centres (CHCs) in West Java, Indonesia. Several indicators of the Standard Pharmacy Services were assessed. Results: Thirty-nine CHCs were involved in this study. Most of the CHCs were accredited as intermediate (59%) and have applied good pharmaceuticals and consumables inventory management. The online system and more training will give room for improvement. A big gap was found in human resources number and competencies, impact on clinical pharmacy standard services including counselling services (23.1%) and home visit (7.7%). Conclusion: Applying an online system is needed to improve the inventory management system in CHCs. The quality of clinical pharmacy standard services in CHCs can be improved by fulfilling the minimum numbers and competencies of human resources.
Mapping of Community Pharmacy Practices in Medan City Indonesia
Asian Journal of Pharmaceutical Research and Development
Pharmaceutical practice standards are benchmarks used, especially pharmacists in carrying out pharmaceutical services. But this pharmaceutical practice has not been carried out by community pharmacy pharmacists. Pharmaceutical services are very dependent on the application of established practice standards. Therefore, revitalization efforts need to be made to meet the criteria of pharmaceutical practice in accordance with the applicable standards. This study aims to ensure that community pharmacy practice in Medan city and coaching efforts to restore pharmaceutical practices are in accordance with predetermined standards. This is a cross sectional descriptive research, using quistionnaires in Juni – September 2020. The research sample 105 pharmacist in community pharmacy taken by cluster random sampling. The results showed that the community pharmacy practice has not been running according to standards. The percentage of pharmacies with accreditation A was 67.6%, accredited B 21.0%,...