Business Process Model Improvement Based on Measurement Activities (original) (raw)

Business Process Management: A Measurement Application Method

This paper proposes a new method for applying measurement to system development processes. The novelty of the method's construction is its foundation upon process concepts and architectures but also through the inclusion of a process modelling process within the method. A description of the method is provided using process modelling notations and its use illustrated and clarified through application to an example real world case study. The resulting process measures, a by-product of applying the method are described and interpreted. The case study evaluation indicates that the new method is able to reduce GQM's limitations and offers additional advantages. Conclusions are drawn on the value of the method to both business process and measurement domains. These include improved integration of measurement with processes; the capability to evaluate and provide measures of business processes e.g. software development, measurement and process modelling processes.

A METHODOLOGY TO IDENTIFY, MODEL, AND IMPROVE BUSINESS PROCESSES

European, Mediterranean & Middle Eastern Conference on Information Systems 2014 (EMCIS2014) October 27th – 28th 2014, Doha, Qatar, 2014

Identifying, modelling, and improving business processes have become a vital activity for enterprises to become successful and competitive. To achieve this goal, enterprises need to select or come up with an efficient methodology to improve their business processes. The aim of this paper is to build a novel methodology to improve business processes. We called this methodology IMI. It consists of three main phases that each includes several steps. The first phase deals with the identification of business processes. The second step deals with modelling. In the third step business process improvement is explained. This methodology has been developed during the enterprise architecture project of AbFa-Kerman Company and the examples in this paper are adopted from this project. Finally, IMI methodology is evaluated. The evaluation results show strengths in determining the input and output of each step and partially covering the information model by graphically presenting the results of each phase. Employing hierarchical diagrams, such as BPML, SIPOC, WCA, and APQC, IMI benefits from simplicity and comprehensibility.

For a Better Assessment of Business Process Quality

DEStech Transactions on Computer Science and Engineering

The consistent qualitative assessment, after each applied change, aims not only to analyze the improvement or degradation of the quality of business processes but also to quantify the change impact on the QoS (Quality of Service) behavior. Our work, in this paper, is focused on the change management to assess the qualitative characteristics of business processes. In this respect, a variety of attributes and metrics have recently been proposed to assess the characteristics of the quality of business process models. We propose an overall quality approach which uses a relevant set of business process quality dimensions, characteristics, and metrics. It also proposes to use threshold values in order to evaluate the measurement results. It may facilitate the decision making during the business process evolution and may also help to maintain the high level of service quality.

Business Process Modelling for Measuring Quality

Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as representations of business processes. The approach is presented in the form of a conceptual model and its application is demonstrated for a simplified version of a business process. However, communication becomes a challenge in crossorganizational business processes where multiple business process modelling languages are being practiced which calls for an abstraction as an integration of concepts of these business process modelling languages. In this paper, a business process integrating meta-model is presented as an abstraction of concepts of seven mainstream business process modelling languages. Attaining such level of understanding and specifying business processes fosters specification and measurement of quality requirements.

Computer Assisted Quality Assessment of a Set of Business Process Models

—Business process modelling has become an indispensable tool for the documentation of business operations. In real-life, this approach requires the maintenance of a large set of business process models. The improvement of key performance indicators of the organization and the software implementation of the business process models depend of the quality of modelling. Existing research describes several approaches dealing with the challenges in model quality assurance. A set of structural metrics can serve as a predictor for EPC model quality. Process modelling guidelines (7PMG) address the issue of inadequate modelling competence typically observed in large-scale enterprise projects. In this paper, we present a computer-assisted approach to investigate the quality of a set of EPC business process models considered as a whole by means of several practicable criteria. It allows automating the process of identifying discrepancies between the domain knowledge and the meta-model represented by EPC diagrams. A realistic large-scale case study illustrates the implementation of this approach. It comprises a huge number of EPC process models originating from an academic institution The proposed approach substantially reduces the human involvement in allocating inconsistent usage of documents, roles and information systems across the whole set of business processes. assessment; Large-scale set of business models; Event Driven Process Chain (EPC); Model quality; Java, ARIS markup language (AML)

A Tool for Evaluationg the Quality of Business Process Models

subs.emis.de, 2010

Abstract: Modeling business processes is an essential task when aligning, improving or automating existing business processes. To be efficient in such tasks, a business process model must be understandable, reusable and easily maintainable. For assessing the ...

Applying Software Metrics to evaluate Business Process Models

Clei Electronic Journal, 2006

In this paper, we define a set of metrics for the evaluation of conceptual models of business processes. The proposal supposes the adaptation and extension of the FMESP framework (Framework for the Modeling and Evaluation of Software Processes). This adaptation can be carried out thanks to the similarities that exist between both types of processes (software and business). FMESP includes a set of metrics, which provide the quantitative basis necessary to find out the maintainability of the software process models. This proposal has been used as the starting point in proposing a set of metrics for the evaluation of the complexity of business process models defined by BPMN (Business Process Modeling Notation). Moreover, the groups of metrics of FMESP have been extended. This is because the models of business processes represented in BPMN include quite a number of aspects of interest in this domain which are not considered in software processes modelled with SPEM (Software Process Engineering Metamodel).

A Tool for Evaluating the Quality of Business Process Models

Abstract: Modeling business processes is an essential task when aligning, improving or automating existing business processes. To be efficient in such tasks, a business process model must be understandable, reusable and easily maintainable. For assessing the quality of a business process model, a set of quality metrics have been proposed either by adapting some mature software quality metrics, or by defining new metrics specific for business processes.

Quality of Business Process Models

2012

Processes modeling is done for a number of reasons in relation to enterprise modeling, business process modeling and information systems development, and is a widely used technique. In particular after the introduction of BPR and workflow in the nineties, much work has looked on quality of business process models. In this paper we present a specialization of a general framework for assessing quality of models to support the evaluation the quality of business process models. The specialization takes earlier work on quality of models, process quality and quality of business process models into account. Comparing the approaches we find on the one hand that the properties of business process model quality is subsumed by the generic framework on a high level, and that there are aspects in this framework that are not covered by the existing work on business process model quality. On the other hand, the comparison has resulted in an extension of the generic framework for these kinds of models, and in this way improved the practical applicability of the framework when applied to discussing the quality of business process models.