Customer Attitude Research Papers - Academia.edu (original) (raw)

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer’s choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like “Cash on Delivery (COD)”, “Return without any question asked”, etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come

- by
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- Fmcg, CUSTOMER PERCEPTION, Online grocery shopping in India, Customer Attitude

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer's choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like "Cash on Delivery (COD)", "Return without any question asked", etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come.

- by IAEME Publication
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- Fmcg, CUSTOMER PERCEPTION, Online grocery shopping in India, Customer Attitude

- by IAEME Publication
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- Fmcg, CUSTOMER PERCEPTION, Online grocery shopping in India, Customer Attitude

Employee engagement is a property of the connection between an association and its employees. A "drew in employee" is one who is completely consumed by and energetic about their work thus makes positive move to encourage the association's notoriety and interests. An association with 'high' employee engagement may in this manner be relied upon to beat those with 'low' employee engagement, all else being equivalent.

- by IAEME Publication
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- Fmcg, CUSTOMER PERCEPTION, Online grocery shopping in India, Customer Attitude

This research aims to investigate the impact of specific factors on user's travel purchase intention and attitude in Social Media. Data collected from Social Media users to measure the relationship between the above factors of Social Media and user attitude on travel purchase intention with the Structural Equation Model. The primary purpose of the research is to explore whether the following Social Media factors are positively related to user attitude and travel purchase intention. The factors are source credibility, information reliability, user pleasure, and perceived value in travel services information. The findings of the research showed that there is a positive relationship between pleasure, attitude, and travel purchase intention, a positive relationship between reliability and customer attitude, and a positive relationship between perceived value and travel purchase intention. We also found that there is no relationship among credibility, user attitude, and travel purchase intention and an additional factor concerning atmospherics, positively affecting the perceived value and user pleasure. Finally, we found that customer attitude plays a vital role in mediating the relationship between credibility, pleasure, reliability, value, and travelers' purchase intention.

- by IAEME Publication
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- Fmcg, CUSTOMER PERCEPTION, Online grocery shopping in India, Customer Attitude

Banking services perform an important task in the current situation, focusing on the advanced grading of customers utilizing dif erent products of the bank. Banking facilities are now becoming important to all, which allows customers to undertake dif erent types of work. Bankings which have been developed with the aid of emerging banking products such as Automated teller machine, telephone wallet, telephone financial services, online payments and the conversion of digital funds that have been successfully utilized by customers. The consumers have been actively pursued to reduce moment, resources, and commitment. The sample scale is 200 and work are being done in the district of Virudhunagar. The researcher framed 50 statements related to banking products that have the reflection of customer opinion and it was analyzed by percentage analysis and Multivariate analysis to test the hypothesis and study. The key objective of the work isto discover consumer opinions and attitudes towards dif erent banking items.

- by IAEME Publication
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- Technology, Opinion, banking Services, Customer Attitude

The purpose of the study was to extend the SERVQUAL model by adding the customer’s attitude to its three main dimensions as
one more component of measuring service quality and to investigate the causal relationship in customer satisfaction and loyalty
in the microfinance sector, specifically in the municipal savings banks. and credit that have agencies in the Ancash Region,
the survey technique was used, where data was collected from 391 clients through the questionnaire through simple random
sampling. As it is a structural equation modeling (SEM) methodology, the partial least square (PLS) analysis technique was
used to evaluate the theoretical model using the Smart PLS 3.3.0 software, the finding revealed that the extended model has a
significant impact on customer satisfaction and loyalty in municipal savings banks and credit, the coefficients of determination
were; customer satisfaction (r2 = 0.637), customer loyalty (r2 = 0.510) with a mean squared error of approximation (SRMR)
of 0.06, the results make the confirmatory model relevant. Furthermore, the results of this study will be useful for managers
and policymakers to improve the quality of service in municipal savings banks. It is recommended to extend this study in other
developing countries, since it was contextualized in the reality of the Peruvian financial system.