Need Help? | eRA (original) (raw)

Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)

If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk’s busiest hours are between 10 a.m. and 3 p.m. ET

Hours: Mon-Fri 7 a.m. to 8 p.m. ET (closed on federal holidays)

Note: See Dealing With System Issues if a federal system issue threatens your on-time application submission.

Password Issues? See the eRA Change Password page for guidance and helpful resources.

To change your Login.gov password, see these instructions.

Contact for information/questions on:

• ASSIST
• eRA Commons
• eRA Commons Registration
• eRA errors and warnings
• Application Status
• IAR
• Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)

To help expedite your Service Desk request, be prepared to provide:

• Full Name of Affected User
• Full Name of Institution/Organization
• Full Grant Number (Grants.gov Tracking Number for eSubmission)
• Notice of funding opportunity (NOFO), previously referred to as funding opportunity announcement (FOA)