Cloud Tech Gurus | LinkedIn (original) (raw)

Technology, Information and Internet

Phoenix, Arizona 2,175 followers

The smartest way to source contact center solutions....effortlessly.

View all 25 employees

About us

Cloud Tech Gurus comprises 70+ contact center consultants (Gurus) and hundreds of cutting-edge, impactful solutions providers and outsourcers. 🚀 We provide the smartest way to source contact center solutions where we take on 70% of your sourcing workload, all at no cost to you. 💯 Our no-cost model includes: 😎 👉 Assigned agnostic, expert consultant (Guru) who will document your requirements, create your RFP and manage your RFP process. 📝 👉 Your Guru handles screening all the vendors against your requirements to find the ones that are a solid match. 🔎 👉 Your Guru hosts all demos/meetings with vendors and shelters you from salespeople and sales pressure. Salespeople are not allowed to call you directly to try and “close” you every week. They have to work through your Guru. 📞 👉 Your Guru assists you with vendor selection and monitors the implementation to ensure it goes smoothly. 🙌 Some of the ultra-modern, cutting-edge solutions we can help you source include: Omni CCaaS, GenAI-based Automation, AI Real-Time Agent Guidance, Conversational Analytics, QA Automation, Workforce Engagement, Workforce Management, Knowledge Management, GigCX, BPO, WFH Agent Solutions and more. Learn more at https://www.cloudtechgurus.com/ or email info@cloudtechgurus.com Follow us on Twitter @CTGurus

Industry

Technology, Information and Internet

Company size

11-50 employees

Headquarters

Phoenix, Arizona

Type

Partnership

Founded

2017

Specialties

Contact Center, Call Center, Cloud, Telecom, AI Bots, Customer Experience, Digital Experience, CRM, Customer Service, ACD/IVR, Technology Matchmaker, Omnichannel, Consulting, Gamification, WFO, WFM, QA, Conversational A.I., BPO, PCI Payments, CCaaS, UCaaS, IVA, RPA, E-Learning, Partner, Master Agent, HRIS, BOTS, AI, Technology Sourcing, Procurement, At-Home Agent Solutions, Secure Remote Worker, Staff Augmentation, Performance Management, Mobile Device Management, Workspace Monitoring & Compliance, GigCX, and LLM & Generative AI Automation

Products

Omnichannel CCaaS

Call Center Software

Call Center as a Service (CCaaS) Cloud Tech Gurus has evaluated and works with the world's most modern, impactful CCaaS providers and can help you source/procure the one that best solves for your customer outcomes.

Locations

Employees at Cloud Tech Gurus

Updates

🌟𝗝𝗼𝗶𝗻 𝗨𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗔𝗠-𝗫 𝟲𝟬𝘁𝗵 𝗔𝗻𝗻𝘂𝗮𝗹 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 – 𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗬𝗼𝘂𝗿 𝗖𝗫 𝗚𝗮𝗺𝗲!🌟 We’re thrilled to invite you to this year’s CAM-X Annual Conference, October 20-23, 2024, at the stunning La Paloma Resort in Tucson, AZ. As proud partners, Cloud Tech Gurus is excited to help you level up your customer experience strategy! 🚀𝗪𝗵𝘆 𝗔𝘁𝘁𝗲𝗻𝗱? 🔹𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗦𝗲𝘀𝘀𝗶𝗼𝗻𝘀: Learn from industry leaders in sessions like the AI Futurist Panel, where experts such as Isaac Abbs and Greg Reffner will break down how AI can revolutionize your operations and reduce costs. 🔹𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Get actionable takeaways from Greg Riefkin on how conversational analytics can transform customer interactions. 🔹𝗕𝗿𝗮𝗻𝗱𝗶𝗻𝗴 𝗕𝗲𝘆𝗼𝗻𝗱 𝗟𝗼𝗴𝗼𝘀: Discover how to build an emotional connection with your audience in Ray Hiltz’s session on branding with personality. 🔹𝗞𝗣𝗜 𝗠𝗮𝘀𝘁𝗲𝗿𝘆: Leverage key performance indicators to fuel growth, with expert guidance from the KPI Panel. 🎉𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗚𝗮𝗹𝗼𝗿𝗲: Meet industry pros at exclusive events, including Wine & Beer with Vendors and the unforgettable Gala night! Don't miss out! Use code CAMX2024 for a 10% discount on registration. Check out more details and secure your spot via the link in the comments👇🏾Fred Stacey Linda Osip Erika Jaksic Darren Prine Jessica Voss Tafara Ndovorwi Shaun Gambiza Nick Anthony #CX #AI #ConversationalAI #Branding #ContactCenter #Networking #CAMX2024 #CustomerExperience #Leadership #Conference
🚀 𝗖𝗔𝗠𝗫 𝟮𝟬𝟮𝟰: 𝗦𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗮𝗹𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁! 🚀 Get ready for the ultimate event redefining the call management industry! 🎉 As we mark 60 years of innovation, this year's conference promises to be an unforgettable experience you won’t want to miss. 𝗪𝗵𝗮𝘁’𝘀 𝗶𝗻 𝘀𝘁𝗼𝗿𝗲 𝗮𝘁 𝗖𝗔𝗠𝗫 𝟮𝟬𝟮𝟰? • Expert Sessions led by the brightest minds in call management. • Cutting-edge technology driving the future of the industry. • Unmatched networking with industry leaders, pioneers, and peers. • Exclusive experiences, including a Gala Dinner & Awards Luncheon. 📍Join us in Tucson, AZ for innovation, collaboration, and growth—together! Register now with the link in the comments👇Fred Stacey Linda Osip Erika Jaksic Darren Prine Jessica Voss Tafara Ndovorwi Shaun Gambiza Nick Anthony #CAMX2024 #CloudTechGurus #Networking #IndustryLeaders #Innovation #AnnualConference
𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗥𝗲𝘁𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵 𝗮 𝗙𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻! 🚀 Retailers, the holiday rush is almost here—and we know it can be chaotic with unpredictable call volumes. But staffing doesn't have to be a headache! With 𝗖𝗹𝗼𝘂𝗱 𝗧𝗲𝗰𝗵 𝗚𝘂𝗿𝘂𝘀' 𝗙𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻, you can handle the busiest times like a pro. Here’s how: 🕒 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴: Scale your support team in real-time. Need more agents on one specific day or during peak hours? We've got you covered! 📈 𝗢𝗻-𝗗𝗲𝗺𝗮𝗻𝗱 𝗔𝗴𝗲𝗻𝘁𝘀: Tap into a skilled network of professionals, ready to jump in when demand surges—without the cost of full-time hires. 🔮 𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Our solution anticipates demand shifts so you stay ahead, delivering seamless customer support when it matters most. Get through the busy season with less stress and more ROI! 📞 Reach out to Cloud Tech Gurus at 602-975-4321 or email info@cloudtechgurus.com to learn more.Cloud Tech Gurus Fred Stacey Darren Prine Jessica Voss Nick Anthony Tafara Ndovorwi Shaun Gambiza #RetailSuccess #StaffingSolutions #FractionalWorkforce #CloudTechGurus
🌍𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗶𝗻𝗴 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗔𝗰𝗰𝗲𝗻𝘁 𝗡𝗲𝘂𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 🎙️ In a globalized world, clear communication is everything. Accent Neutralization and Transformation tech breaks down language barriers, making speech easier to understand—without losing your unique voice. Transform your accent to fit any region, in real time! 𝗪𝗵𝘆 𝗶𝘁 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: 🔄 Instantly enhance clarity & understanding 🤝 Build trust faster with seamless interactions 💼 Boost customer satisfaction & loyalty 𝗞𝗲𝘆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗼𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀: ✅ Better Customer Experience: Clearer conversations = happier customers ✅ Empowered Agents: Confident agents, smoother communication ✅ Boosted Sales: Easier connections, stronger relationships ✅ Cost Savings: Less training, more efficiency Transform the way you communicate. Reach out to Cloud Tech Gurus to learn more by calling 602-975-4321 or email us at info@cloudtechgurus.com Cloud Tech Gurus Fred Stacey Darren Prine Jessica Voss Nick Anthony Tafara Ndovorwi Shaun Gambiza #AccentNeutralization #GlobalCommunication #BusinessGrowth #CloudTechGurus #Leadership #Innovation
🚀 Revolutionize your contact center sourcing with Cloud Tech Gurus, the CX Innovation Alliance that's transforming the industry! We're not just consultants; we're your catalyst for effortless innovation. Our powerhouse collective of 70+ expert "Gurus" and cutting-edge vendors handles 70% of your sourcing workload, slashing 60+ hours from your project timeline - all at zero cost to you! 💼🕒 With over 3,000 hours of vendor evaluations across 50+ solution categories, we unearth the hidden gems that will catapult your customer experience into the future. Partner with Cloud Tech Gurus and experience: • 🛡️ Protection from relentless sales calls • 🔍 Access to 600+ best-of-breed solutions • 🤖 Cutting-edge tech from AI automation to GigCX • 📊 Unparalleled insights into the latest CX innovations • 🌟 White-glove service tailored to your business outcomes Don't just source technology - unleash the future of customer experience with Cloud Tech Gurus! 🌈✨ Reach out today to learn more. #CustomerExperience #CX #AI #ArtificialIntelligence #CustomerService #ContactCenter #CXStrategy #Innovation
🚨𝗝𝗼𝗶𝗻 𝗨𝘀 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 𝗳𝗼𝗿 𝗮𝗻 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝗔𝗜 𝗮𝗻𝗱 𝗖𝗫 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 🚨 There’s still time to register for an insightful webinar happening 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄, focused on actionable AI strategies to enhance contact centers and reduce total cost of ownership. 📅 𝗪𝗲𝗯𝗶𝗻𝗮𝗿: "Beyond The Buzz: Real AI Tech Solutions, Readiness, and ROI" 🗓 𝗗𝗮𝘁𝗲: Tomorrow, September 24th ⏰ 𝗧𝗶𝗺𝗲: 10:00 AM PT | 11:00 AM MT | 12:00 PM CT Featuring industry experts Fred Stacey and Christa Heibel, this session will explore how AI is reshaping customer experience while delivering measurable ROI. Attendees will gain practical insights to improve operational efficiency and future-proof their contact centers. 🚀 𝗥𝗲𝗴𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗹𝗶𝗻𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀.Cloud Tech Gurus CH Consulting Group Christa Heibel Darren Prine Jessica Voss Fred Stacey Shaun Gambiza Tafara Ndovorwi #AI #ContactCenter #CustomerExperience #CloudTechGurus #CHConsulting
🚀𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗥𝗲𝗺𝗼𝘁𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗖𝗹𝗼𝘂𝗱 𝗧𝗲𝗰𝗵 𝗚𝘂𝗿𝘂𝘀🚀 Struggling to manage remote or blended contact center teams? With our AI-driven platform, you can engage, train, and manage your agents just as effectively as if they were in the office. Ensure top-notch security, compliance, and productivity—wherever your team is located. Adapt your contact center to the future of work and deliver a better customer experience, no matter the challenges. Ready to transform your operations? 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗹𝗮𝗻𝗱𝗶𝗻𝗴 𝗽𝗮𝗴𝗲 𝘃𝗶𝗮 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀Cloud Tech Gurus Fred Stacey Darren Prine Jessica Voss Nick Anthony Tafara Ndovorwi Shaun Gambiza #ContactCenter #RemoteWork #AI #CustomerService #CloudTechGurus
𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗬𝗼𝘂𝗿 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝘄𝗶𝘁𝗵 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 𝗔𝘀𝘀𝗶𝘀𝘁!🚀 In today’s competitive landscape, speed isn’t enough. AI Agent Assist transforms your agents into super-agents, providing real-time guidance for faster, smarter resolutions. This means less training, reduced costs, and higher satisfaction for both customers and agents. Here’s how AI Agent Assist can enhance your contact center: ✅ 𝗙𝗮𝘀𝘁𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: On-the-job AI support means quicker ramp-up times. ✅ 𝗕𝗲𝘁𝘁𝗲𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Swift, personalized solutions that leave customers delighted. ✅ 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗔𝗴𝗲𝗻𝘁 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: AI reduces workload and increases confidence. Plus, with AI-driven analytics, you’ll optimize performance and drive lasting loyalty. Ready to transform your contact center? Let AI Agent Assist lead the way! 🚀 Learn more by 𝗰𝗹𝗶𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀 to our landing pageCloud Tech Gurus Darren Prine Jessica Voss Fred Stacey Shaun Gambiza Tafara Ndovorwi #CustomerService #AIInnovation #ContactCenterExcellence #CX #AX #AI #CustomerExperience #AgentExperience
Wow! What an amazing CX event Cloud Tech Gurus hosted Thursday at Topgolf Scottsdale. We had CX leaders from all over Greater Phoenix who attended, networked, shared best practices, learned about new CX tech and solutions, won prizes and enjoyed Topgolf gameplay with great food and cocktails. Check out the video from the event. It was so much fun! A huge thanks to our sponsors: Nextiva boost.ai Abstrakt Working Solutions and ZIZO Technologies, Inc. Without these amazing sponsors, the event would not have been possible. Also, a big thank you to our featured event charity Lilly's Voice, a non-profit organization dedicated to providing Augmentative and Alternative Communication (AAC) devices to children with disabilities who are nonspeaking, particularly those with autism. Thank you Stefanie Gonzalez for educating us all on Lilly's Voice and how we can all contribute. See comments for a link to learn more and to donate. Darren Prine Fred Stacey Veronica C. Armstrong, MBA Shellie Plymale Gina Gibson Hector Gachupin John Casas Tyler Casas Jim Nystrom Ian Garlets Jimmy Chebat Clare Dobson Greg R. Brandon Ackert Rob Clarke Steve Kaay Steve Bradbury, PMP Brad Nelson Travis Currier

Join now to see what you are missing

Join now

Cloud Tech Gurus | LinkedIn (original) (raw)

Technology, Information and Internet

Phoenix, Arizona 2,175 followers

The smartest way to source contact center solutions....effortlessly.

About us

Products

Omnichannel CCaaS

Call Center Software

Locations

Employees at Cloud Tech Gurus

Updates

Join now to see what you are missing

Similar pages

Browse jobs