SupportU | LinkedIn (original) (raw)

Outsourcing and Offshoring Consulting

Phoenix, Arizona 508 followers

Proud minority, woman-owned BPO driven to make an impact for clients, employees, and our communities!

About us

SupportU is a Woman, Minority-owned BPO company founded on the principle of creating a safe workplace that embraces diversity and inclusion. SupportU offers a complete range of contact center services, including customer service, technical support, sales, and back-office processing. SupportU is designed to be an industry disruptor. We pride ourselves on being an innovative service provider in both infrastructure as a service (IaaS) and business process outsourcing (BPO). SupportU helps companies catapult into the digital world, providing exceptional customer support and sales to their customers. Our technology stack supports the success of employees and leadership, allowing them to deliver amazing results to clients. We have built our entire business model around true employee experience (EX) to impact customer experience (CX). Leveraging forward-thinking technology without the big CapEx expense allows our partners to be competitive and increase their brand loyalty. SupportU is proud to offer a diversified portfolio of delivery sites globally to fit any budget while sourcing the best talent. Our company is led by award-winning industry leaders who are experts in technology and contact center operations, having a combined 50+ years of running successful global operations. Above all else, SupportU takes great pride in its mission to help provide employment and development opportunities to untapped populations and empower our diverse communities to live inspired, purposeful lives. We bring out the best version of our people, and they deliver incredible results for our clients and customers while giving back to the communities that we live in.

Industry

Outsourcing and Offshoring Consulting

Company size

51-200 employees

Headquarters

Phoenix, Arizona

Type

Privately Held

Founded

2021

Specialties

customer service, inbound sales, technical support, email, chat, social media, SMS, customer loyalty, member services, back-office processing, outbound sales, customer experience, call center, contact center, impact sourcing, diversity hiring, consulting, call center consulting, customer experience, employee experience, healthcare administration, hospitality, and lead generation

Locations

Updates

We love seeing other individuals and organizations just as committed to making customer experience their focus and priority. It makes good business sense! #customersfirst
Virtual Experience Officer Tiffany Duck provides such a unique and engaging client experience that not one – but two different clients – sent her a thank you treat in one week! If you haven’t had the pleasure of working with Tiffany or the other members of our VOICE team, don’t hesitate to call 864-679-9000 with your next banking need.
On June 19, 1865, freedom finally came for the 250,000 enslaved people of Texas. That day, which would become known as Juneteenth, the Army arrived to enforce what had already been the law of the land for two and a half years — the Emancipation Proclamation. Today, we recognize that Juneteenth not only marks the end of America’s original sin of slavery but also the beginning of the work at the heart and soul of our Nation: making the promise of America real for every American. (White House, 2024)
We take the time to observe Memorial Day, spending time with friends and family. These are the freedoms we have because of the work and sacrifices of our people who serve(d) in our military. Thank you for your service. #MemorialDay2024
We are excited to have our own Dr. Hui Wu-Curtis share her thoughts on #CX, #AI, and #contactcenters in this episode with Glassix. What a great way to start a Monday with learning! #growthmindset https://lnkd.in/dFJMzmkv
New Glassix Spotlight episode alert! 🚨 🎧 We've got a fresh Glassix Spotlight episode, and this time we're talkin' about the future of Customer Experience and Contact Centers with Dr. Hui Wu-Curtis CEO of SupportU! Get ready for a laid-back chat filled with some real insights that'll make you rethink how businesses handle customer stuff and all that jazz. Here's a sneak peek of what you can expect: ♦ Dr. Hui Wu Curtis shares the inspiration behind SupportU's unique approach, focusing on employee experience and how it's shaped her leadership style. ♦ Dive into the nitty-gritty with Dr. Hui Wu Curtis as she discusses strategies for ensuring that AI implementations in customer service stay true to core business values. ♦ Learn from Dr. Hui Wu Curtis's vast experience as she sheds light on the challenges of implementing AI across different cultural contexts in B2B and B2C contact centers, and how she's adapted her approach to meet diverse customer expectations. ♦ Discover how artificial intelligence can enhance, rather than replace, the human touch in customer service, with real-life examples shared by Dr. Hui Wu Curtis from her career. ♦ Get insights on maintaining empathy at the heart of customer experience strategies, even in an era of AI and automation, straight from Dr. Hui Wu Curtis herself. And for a bonus round, hear Dr. Hui Wu Curtis's advice for aspiring CX leaders, especially women and mothers, on how to excel in the industry while juggling work and life. Don't miss out on this enriching conversation! Dive into the episode and uncover the future of customer experience with Dr. Hui Wu Curtis. As always, you can catch the full episode in the first comment below. 👇#cx #cxtrends #contactcenter #ai #chatbot #conversationalai #podcast #customerexperience #customerservice #customersupport
SupportU reposted this
New Glassix Spotlight episode alert! 🚨 🎧 We've got a fresh Glassix Spotlight episode, and this time we're talkin' about the future of Customer Experience and Contact Centers with Dr. Hui Wu-Curtis CEO of SupportU! Get ready for a laid-back chat filled with some real insights that'll make you rethink how businesses handle customer stuff and all that jazz. Here's a sneak peek of what you can expect: ♦ Dr. Hui Wu Curtis shares the inspiration behind SupportU's unique approach, focusing on employee experience and how it's shaped her leadership style. ♦ Dive into the nitty-gritty with Dr. Hui Wu Curtis as she discusses strategies for ensuring that AI implementations in customer service stay true to core business values. ♦ Learn from Dr. Hui Wu Curtis's vast experience as she sheds light on the challenges of implementing AI across different cultural contexts in B2B and B2C contact centers, and how she's adapted her approach to meet diverse customer expectations. ♦ Discover how artificial intelligence can enhance, rather than replace, the human touch in customer service, with real-life examples shared by Dr. Hui Wu Curtis from her career. ♦ Get insights on maintaining empathy at the heart of customer experience strategies, even in an era of AI and automation, straight from Dr. Hui Wu Curtis herself. And for a bonus round, hear Dr. Hui Wu Curtis's advice for aspiring CX leaders, especially women and mothers, on how to excel in the industry while juggling work and life. Don't miss out on this enriching conversation! Dive into the episode and uncover the future of customer experience with Dr. Hui Wu Curtis. As always, you can catch the full episode in the first comment below. 👇#cx #cxtrends #contactcenter #ai #chatbot #conversationalai #podcast #customerexperience #customerservice #customersupport
Our CEO, Dr. Hui Wu-Curtis, speaks very highly of CCWomen, and we can see why. The incredible connections, content, and support this organization provides to women are inspiring. #leadershipdevelopment #buildingconnections
I really enjoyed hearing about Lydia V. Clayton's career journey and her personal interests. A few points that stuck me were "Have the courage to make decisions" and "It's important to have people around you that will tell you the truth." You inspire us and give many of us the courage to be ourselves, be authentic! Staying true to oneself and knowing who you are is so important. 👏 Thank you for a great webinar CCWomen and Sandy Ko Fonseca with Lydia's "Unveiling Brilliance: Woman Pioneer Shaping the Customer Contact Frontier." #ccwomen #womenleaders #trailblazer #boldleadership #authenticleadership
Please join us in welcoming our newest leader, Kerri Montana. She has a solid contact center operations background and we look forward to her contributions to the team! #welcometotheteam
We are excited to welcome a veteran operations leader, Kerri Montana, to the SupportU team! Her high level of energy and strong commitment to her people align well with our company values. Welcome Kerri! #newleadership #optimizeteamsuccess

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SupportU | LinkedIn (original) (raw)

Outsourcing and Offshoring Consulting

Phoenix, Arizona 508 followers

Proud minority, woman-owned BPO driven to make an impact for clients, employees, and our communities!

About us

Locations

Updates

Join now to see what you are missing

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