Microsoft Teams Phone—Cloud Phone System | Microsoft Teams (original) (raw)

• Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The ability to make and receive calls to and from landlines and mobile phones through the PSTN is available as an add-on with the Teams Phone Standard, Teams Phone with Calling Plan, or Microsoft 365 E5 subscriptions. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately.
  Teams Phone replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Teams.
• Teams Phone provides complete PBX capabilities for your organization, enabling you to make calls with other Teams users through the Teams app. However, if you need to make calls to numbers outside of your organization, you’ll need to connect to the PSTN. Teams Phone provides valuable flexibility for connecting to the PSTN, through Teams Calling Plans, Teams Phone Mobile, Operator Connect, and/or Direct Routing.
• A Teams Calling Plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan can be added to Teams Phone or added to Microsoft 365 E5. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately, Check market availability. View detailed calling rates for calls made outside your subscription plan.
• A Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones through the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
  Teams Phone with Calling Plan is designed for customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials, Microsoft Teams Enterprise, or Microsoft 365 and Office 365 subscriptions that have a Teams license. A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
  An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on. Check market availability. View detailed calling rates for calls made outside your subscription plan.
• Yes. New extensibility capabilities enable you to use Teams Phone as a single, integrated solution to power calling across your unified communications as a service (UCaaS) and contact center as a service (CCaaS). This streamlines the deployment, management, and billing of your telephony infrastructure.​
• Yes. You can transfer your phone numbers from your current service provider to use with your Teams Calling Plan. After you import your phone numbers, Microsoft will become your service provider.
• Product features and experiences are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
  Offers for small and medium-sized businesses:
  • Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
  • Teams Phone Standard is a phone system that does not include a Microsoft-provided calling plan for customers who wish to bring their own calling plan from a service provider.
    Offers for enterprises:
  • A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5.
  • As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. A Teams Calling Plan can be added or it can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add-on to qualifying subscriptions. See country and region availability.