Front and back office application (original) (raw)
A front office application is any software that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. In turn, a back office application has no such direct relation. It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office.
| Property | Value |
|---|---|
| dbo:abstract | A front office application is any software that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. In turn, a back office application has no such direct relation. It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office. (en) |
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| dbo:wikiPageLength | 2366 (xsd:nonNegativeInteger) |
| dbo:wikiPageRevisionID | 892925351 (xsd:integer) |
| dbo:wikiPageWikiLink | dbr:Product_(business) dbr:Enterprise_resource_planning dbr:Application_software dbr:Customer dbr:Customer_relationship_management dbr:Customer_support dbr:Inventory_control dbr:Company dbr:Front_office dbr:Back_office dbc:Business_software dbr:Manufacturer dbr:Manufacturing dbr:Sales_force_automation dbr:Software dbr:Salesperson |
| dbp:wikiPageUsesTemplate | dbt:Reflist dbt:Business-software-stub |
| dct:subject | dbc:Business_software |
| rdfs:comment | A front office application is any software that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. In turn, a back office application has no such direct relation. It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office. (en) |
| rdfs:label | Front and back office application (en) Application de Back office (fr) |
| owl:sameAs | freebase:Front and back office application wikidata:Front and back office application dbpedia-fr:Front and back office application https://global.dbpedia.org/id/2fZg1 |
| prov:wasDerivedFrom | wikipedia-en:Front_and_back_office_application?oldid=892925351&ns=0 |
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| is dbo:wikiPageRedirects of | dbr:Back_office_application dbr:Front_office_application |
| is dbo:wikiPageWikiLink of | dbr:Backoffice dbr:Switched_video dbr:Back_office_application dbr:Front_office_application |
| is foaf:primaryTopic of | wikipedia-en:Front_and_back_office_application |