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Papers by Deborah Breiter

Research paper thumbnail of Benchmarking Quality Management in Hotels

Fiu Hospitality Review, 1995

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Research paper thumbnail of Sense of Community Scale

PsycTESTS Dataset, 2000

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Research paper thumbnail of Leveling the Playing Field

Journal of Hospitality Leisure Marketing, 2001

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Research paper thumbnail of The Attrition Condition: What Hotel Sales People Need to Know

The Cornell Hotel and Restaurant Administration Quarterly, 2004

Attrition provisions in group-business contracts have become increasingly problematic for meeting... more Attrition provisions in group-business contracts have become increasingly problematic for meeting planners in recent years because meeting participants and exhibitors increasingly seek their own accommodations outside room blocks, particularly when they find low-price rooms via Web sites. A 2002 survey of 143 meeting planners (primarily working with associations) found that most signed contracts containing attrition provisions for the largest meeting

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Research paper thumbnail of Attendees’ needs and service priorities in a large convention center: Application of the importance–performance theory

Tourism Management, 2006

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Research paper thumbnail of Group Sales and Marketing in Convention Hotels

Journal of Travel & Tourism Marketing, 2005

... opment of CRM to include Web activities ranging from on-line questionnaires to help in the fi... more ... opment of CRM to include Web activities ranging from on-line questionnaires to help in the first stage (identification) to on-line mem-ber benefits that would increase ... The extent to which hotels have been using interactive Web features has been studied by different researchers. ...

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Research paper thumbnail of Tradeshow Managers

Journal of Convention & Exhibition Management, 2004

Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vi... more Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vital part in the tourism economy, have not been investigated to the same extent. This study focuses on tradeshow managers' use of technology, particularly the Internet. Using Rogers' Innovation-Diffusion Theory model, the present research queried the managers of the Tradeshow 200 (the 200 largest tradeshows in

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Research paper thumbnail of Relationship Management

Journal of Convention & Exhibition Management, 1999

... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiter... more ... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiterated by a number of authors. Crosby (1992) advised that quality causes the customer to be successful. Deming (1986) exhorted that ''the consumer is the most important part of the ...

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Research paper thumbnail of Predicting Exhibitor Levels of Satisfaction in a Large Convention Center

Event Management, 2007

ABSTRACT The objectives of this research project were to identify tangible and intangible element... more ABSTRACT The objectives of this research project were to identify tangible and intangible elements of service that exhibitors encounter while they participate in a tradeshow, to rank their relative importance, and to measure to what extent these service elements were delivered by a convention center. By understanding the importance/performance aspects of service from the customers' perspective, and the performance gaps, convention centers will be able to design and implement quality service assurance programs to maintain a competitive edge in the marketplace. Additionally, this project sought to identify predictors of exhibitor satisfaction and intent to exhibit again at the facility.

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Research paper thumbnail of Leveling the Playing Field

Clinical Nurse Specialist, 2007

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Research paper thumbnail of A comparison of motivators and inhibitors for association meeting attendance for three generational cohorts

Http Dx Doi Org 10 1080 15470140902949695, Apr 1, 2009

... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter ... more ... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter a pages 105-119. ... Contrary to Baby Boomers, Generation Xers have not demonstrated company loyalty but tend to be strong with technology. Huntley (2006)11. Huntley, R. 2006. ...

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Research paper thumbnail of Performance appraisals in hotels

Cornell Hotel Restaur Admin Q, 1998

ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular per... more ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular performance appraisals of their workers.

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Research paper thumbnail of International Participation at Association Meetings and Conventions Report

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Research paper thumbnail of Sense of Community Scale

PsycTESTS Dataset, 2000

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Research paper thumbnail of An Analysis of Hotel Employees' Motivation Using Kovach's Ten Factor Model

Http Dx Doi Org 10 1300 J171v01n04_05, Oct 12, 2008

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Research paper thumbnail of A fundamental exploration of administrative views of hospital hospitality and service excellence

Advances in Hospitality and Leisure, 2010

... In modern times, hospice care focuses on treating and healing the person, not the disease ...... more ... In modern times, hospice care focuses on treating and healing the person, not the disease ... exchange and the illness-related care (ie, technical quality) create the medical service experience ... minimizing error and biases through documenting the procedure in a step-by-step ...

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Research paper thumbnail of Attributes Influencing Meeting Planners' Destination Selection: A Case of Orlando, Florida

Event Management, 2014

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Research paper thumbnail of Performance Appraisals in Hotels: Widespread and Valuable

Cornell Hotel and Restaurant Administration Quarterly, 1998

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Research paper thumbnail of Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference

Tourism Management, 2007

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Research paper thumbnail of An Analysis of Hotel Employees' Motivation Using Kovach's Ten Factor Model

Journal of Human Resources in Hospitality & Tourism, 2002

Human resource professionals in the hospitality industry are faced with many challenges when it c... more Human resource professionals in the hospitality industry are faced with many challenges when it comes to attracting and retaining employees. Understanding what motivates employees may help to meet some of those challenges. This research employed Kovach's Ten Factor Model to analyze the motivators of a diverse work force in a large hotel in a major southeastern U.S. city.

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Research paper thumbnail of Benchmarking Quality Management in Hotels

Fiu Hospitality Review, 1995

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Sense of Community Scale

PsycTESTS Dataset, 2000

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Leveling the Playing Field

Journal of Hospitality Leisure Marketing, 2001

Bookmarks Related papers MentionsView impact

Research paper thumbnail of The Attrition Condition: What Hotel Sales People Need to Know

The Cornell Hotel and Restaurant Administration Quarterly, 2004

Attrition provisions in group-business contracts have become increasingly problematic for meeting... more Attrition provisions in group-business contracts have become increasingly problematic for meeting planners in recent years because meeting participants and exhibitors increasingly seek their own accommodations outside room blocks, particularly when they find low-price rooms via Web sites. A 2002 survey of 143 meeting planners (primarily working with associations) found that most signed contracts containing attrition provisions for the largest meeting

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Attendees’ needs and service priorities in a large convention center: Application of the importance–performance theory

Tourism Management, 2006

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Group Sales and Marketing in Convention Hotels

Journal of Travel & Tourism Marketing, 2005

... opment of CRM to include Web activities ranging from on-line questionnaires to help in the fi... more ... opment of CRM to include Web activities ranging from on-line questionnaires to help in the first stage (identification) to on-line mem-ber benefits that would increase ... The extent to which hotels have been using interactive Web features has been studied by different researchers. ...

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Tradeshow Managers

Journal of Convention & Exhibition Management, 2004

Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vi... more Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vital part in the tourism economy, have not been investigated to the same extent. This study focuses on tradeshow managers' use of technology, particularly the Internet. Using Rogers' Innovation-Diffusion Theory model, the present research queried the managers of the Tradeshow 200 (the 200 largest tradeshows in

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Relationship Management

Journal of Convention & Exhibition Management, 1999

... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiter... more ... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiterated by a number of authors. Crosby (1992) advised that quality causes the customer to be successful. Deming (1986) exhorted that ''the consumer is the most important part of the ...

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Predicting Exhibitor Levels of Satisfaction in a Large Convention Center

Event Management, 2007

ABSTRACT The objectives of this research project were to identify tangible and intangible element... more ABSTRACT The objectives of this research project were to identify tangible and intangible elements of service that exhibitors encounter while they participate in a tradeshow, to rank their relative importance, and to measure to what extent these service elements were delivered by a convention center. By understanding the importance/performance aspects of service from the customers' perspective, and the performance gaps, convention centers will be able to design and implement quality service assurance programs to maintain a competitive edge in the marketplace. Additionally, this project sought to identify predictors of exhibitor satisfaction and intent to exhibit again at the facility.

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Leveling the Playing Field

Clinical Nurse Specialist, 2007

Bookmarks Related papers MentionsView impact

Research paper thumbnail of A comparison of motivators and inhibitors for association meeting attendance for three generational cohorts

Http Dx Doi Org 10 1080 15470140902949695, Apr 1, 2009

... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter ... more ... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter a pages 105-119. ... Contrary to Baby Boomers, Generation Xers have not demonstrated company loyalty but tend to be strong with technology. Huntley (2006)11. Huntley, R. 2006. ...

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Performance appraisals in hotels

Cornell Hotel Restaur Admin Q, 1998

ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular per... more ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular performance appraisals of their workers.

Bookmarks Related papers MentionsView impact

Research paper thumbnail of International Participation at Association Meetings and Conventions Report

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Sense of Community Scale

PsycTESTS Dataset, 2000

Bookmarks Related papers MentionsView impact

Research paper thumbnail of An Analysis of Hotel Employees' Motivation Using Kovach's Ten Factor Model

Http Dx Doi Org 10 1300 J171v01n04_05, Oct 12, 2008

Bookmarks Related papers MentionsView impact

Research paper thumbnail of A fundamental exploration of administrative views of hospital hospitality and service excellence

Advances in Hospitality and Leisure, 2010

... In modern times, hospice care focuses on treating and healing the person, not the disease ...... more ... In modern times, hospice care focuses on treating and healing the person, not the disease ... exchange and the illness-related care (ie, technical quality) create the medical service experience ... minimizing error and biases through documenting the procedure in a step-by-step ...

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Attributes Influencing Meeting Planners' Destination Selection: A Case of Orlando, Florida

Event Management, 2014

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Performance Appraisals in Hotels: Widespread and Valuable

Cornell Hotel and Restaurant Administration Quarterly, 1998

Bookmarks Related papers MentionsView impact

Research paper thumbnail of Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference

Tourism Management, 2007

Bookmarks Related papers MentionsView impact

Research paper thumbnail of An Analysis of Hotel Employees' Motivation Using Kovach's Ten Factor Model

Journal of Human Resources in Hospitality & Tourism, 2002

Human resource professionals in the hospitality industry are faced with many challenges when it c... more Human resource professionals in the hospitality industry are faced with many challenges when it comes to attracting and retaining employees. Understanding what motivates employees may help to meet some of those challenges. This research employed Kovach's Ten Factor Model to analyze the motivators of a diverse work force in a large hotel in a major southeastern U.S. city.

Bookmarks Related papers MentionsView impact