Deborah Breiter - Academia.edu (original) (raw)
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Papers by Deborah Breiter
Fiu Hospitality Review, 1995
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PsycTESTS Dataset, 2000
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Journal of Hospitality Leisure Marketing, 2001
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The Cornell Hotel and Restaurant Administration Quarterly, 2004
Attrition provisions in group-business contracts have become increasingly problematic for meeting... more Attrition provisions in group-business contracts have become increasingly problematic for meeting planners in recent years because meeting participants and exhibitors increasingly seek their own accommodations outside room blocks, particularly when they find low-price rooms via Web sites. A 2002 survey of 143 meeting planners (primarily working with associations) found that most signed contracts containing attrition provisions for the largest meeting
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Tourism Management, 2006
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Journal of Travel & Tourism Marketing, 2005
... opment of CRM to include Web activities ranging from on-line questionnaires to help in the fi... more ... opment of CRM to include Web activities ranging from on-line questionnaires to help in the first stage (identification) to on-line mem-ber benefits that would increase ... The extent to which hotels have been using interactive Web features has been studied by different researchers. ...
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Journal of Convention & Exhibition Management, 2004
Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vi... more Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vital part in the tourism economy, have not been investigated to the same extent. This study focuses on tradeshow managers' use of technology, particularly the Internet. Using Rogers' Innovation-Diffusion Theory model, the present research queried the managers of the Tradeshow 200 (the 200 largest tradeshows in
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Journal of Convention & Exhibition Management, 1999
... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiter... more ... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiterated by a number of authors. Crosby (1992) advised that quality causes the customer to be successful. Deming (1986) exhorted that ''the consumer is the most important part of the ...
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Event Management, 2007
ABSTRACT The objectives of this research project were to identify tangible and intangible element... more ABSTRACT The objectives of this research project were to identify tangible and intangible elements of service that exhibitors encounter while they participate in a tradeshow, to rank their relative importance, and to measure to what extent these service elements were delivered by a convention center. By understanding the importance/performance aspects of service from the customers' perspective, and the performance gaps, convention centers will be able to design and implement quality service assurance programs to maintain a competitive edge in the marketplace. Additionally, this project sought to identify predictors of exhibitor satisfaction and intent to exhibit again at the facility.
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Clinical Nurse Specialist, 2007
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Http Dx Doi Org 10 1080 15470140902949695, Apr 1, 2009
... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter ... more ... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter a pages 105-119. ... Contrary to Baby Boomers, Generation Xers have not demonstrated company loyalty but tend to be strong with technology. Huntley (2006)11. Huntley, R. 2006. ...
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Cornell Hotel Restaur Admin Q, 1998
ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular per... more ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular performance appraisals of their workers.
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PsycTESTS Dataset, 2000
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Http Dx Doi Org 10 1300 J171v01n04_05, Oct 12, 2008
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Advances in Hospitality and Leisure, 2010
... In modern times, hospice care focuses on treating and healing the person, not the disease ...... more ... In modern times, hospice care focuses on treating and healing the person, not the disease ... exchange and the illness-related care (ie, technical quality) create the medical service experience ... minimizing error and biases through documenting the procedure in a step-by-step ...
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Event Management, 2014
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Cornell Hotel and Restaurant Administration Quarterly, 1998
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Tourism Management, 2007
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Journal of Human Resources in Hospitality & Tourism, 2002
Human resource professionals in the hospitality industry are faced with many challenges when it c... more Human resource professionals in the hospitality industry are faced with many challenges when it comes to attracting and retaining employees. Understanding what motivates employees may help to meet some of those challenges. This research employed Kovach's Ten Factor Model to analyze the motivators of a diverse work force in a large hotel in a major southeastern U.S. city.
Bookmarks Related papers MentionsView impact
Fiu Hospitality Review, 1995
Bookmarks Related papers MentionsView impact
PsycTESTS Dataset, 2000
Bookmarks Related papers MentionsView impact
Journal of Hospitality Leisure Marketing, 2001
Bookmarks Related papers MentionsView impact
The Cornell Hotel and Restaurant Administration Quarterly, 2004
Attrition provisions in group-business contracts have become increasingly problematic for meeting... more Attrition provisions in group-business contracts have become increasingly problematic for meeting planners in recent years because meeting participants and exhibitors increasingly seek their own accommodations outside room blocks, particularly when they find low-price rooms via Web sites. A 2002 survey of 143 meeting planners (primarily working with associations) found that most signed contracts containing attrition provisions for the largest meeting
Bookmarks Related papers MentionsView impact
Tourism Management, 2006
Bookmarks Related papers MentionsView impact
Journal of Travel & Tourism Marketing, 2005
... opment of CRM to include Web activities ranging from on-line questionnaires to help in the fi... more ... opment of CRM to include Web activities ranging from on-line questionnaires to help in the first stage (identification) to on-line mem-ber benefits that would increase ... The extent to which hotels have been using interactive Web features has been studied by different researchers. ...
Bookmarks Related papers MentionsView impact
Journal of Convention & Exhibition Management, 2004
Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vi... more Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vital part in the tourism economy, have not been investigated to the same extent. This study focuses on tradeshow managers' use of technology, particularly the Internet. Using Rogers' Innovation-Diffusion Theory model, the present research queried the managers of the Tradeshow 200 (the 200 largest tradeshows in
Bookmarks Related papers MentionsView impact
Journal of Convention & Exhibition Management, 1999
... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiter... more ... Page 5. Deborah Breiter and John Bowen 43 The customer orientation of quality has been reiterated by a number of authors. Crosby (1992) advised that quality causes the customer to be successful. Deming (1986) exhorted that ''the consumer is the most important part of the ...
Bookmarks Related papers MentionsView impact
Event Management, 2007
ABSTRACT The objectives of this research project were to identify tangible and intangible element... more ABSTRACT The objectives of this research project were to identify tangible and intangible elements of service that exhibitors encounter while they participate in a tradeshow, to rank their relative importance, and to measure to what extent these service elements were delivered by a convention center. By understanding the importance/performance aspects of service from the customers' perspective, and the performance gaps, convention centers will be able to design and implement quality service assurance programs to maintain a competitive edge in the marketplace. Additionally, this project sought to identify predictors of exhibitor satisfaction and intent to exhibit again at the facility.
Bookmarks Related papers MentionsView impact
Clinical Nurse Specialist, 2007
Bookmarks Related papers MentionsView impact
Http Dx Doi Org 10 1080 15470140902949695, Apr 1, 2009
... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter ... more ... DOI: 10.1080/15470140902949695 Kimberly Severt a , Jill Fjelstul a & Deborah Breiter a pages 105-119. ... Contrary to Baby Boomers, Generation Xers have not demonstrated company loyalty but tend to be strong with technology. Huntley (2006)11. Huntley, R. 2006. ...
Bookmarks Related papers MentionsView impact
Cornell Hotel Restaur Admin Q, 1998
ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular per... more ABSTRACT Contrary to the perception of some observers, most lodging-property managers regular performance appraisals of their workers.
Bookmarks Related papers MentionsView impact
Bookmarks Related papers MentionsView impact
PsycTESTS Dataset, 2000
Bookmarks Related papers MentionsView impact
Http Dx Doi Org 10 1300 J171v01n04_05, Oct 12, 2008
Bookmarks Related papers MentionsView impact
Advances in Hospitality and Leisure, 2010
... In modern times, hospice care focuses on treating and healing the person, not the disease ...... more ... In modern times, hospice care focuses on treating and healing the person, not the disease ... exchange and the illness-related care (ie, technical quality) create the medical service experience ... minimizing error and biases through documenting the procedure in a step-by-step ...
Bookmarks Related papers MentionsView impact
Event Management, 2014
Bookmarks Related papers MentionsView impact
Cornell Hotel and Restaurant Administration Quarterly, 1998
Bookmarks Related papers MentionsView impact
Tourism Management, 2007
Bookmarks Related papers MentionsView impact
Journal of Human Resources in Hospitality & Tourism, 2002
Human resource professionals in the hospitality industry are faced with many challenges when it c... more Human resource professionals in the hospitality industry are faced with many challenges when it comes to attracting and retaining employees. Understanding what motivates employees may help to meet some of those challenges. This research employed Kovach's Ten Factor Model to analyze the motivators of a diverse work force in a large hotel in a major southeastern U.S. city.
Bookmarks Related papers MentionsView impact