Nevzat Devebakan - Academia.edu (original) (raw)
Papers by Nevzat Devebakan
Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Apr 30, 2018
Workplace violence continues to be a critical issue in health care organizations. Violence in hea... more Workplace violence continues to be a critical issue in health care organizations. Violence in healthcare organizations negatively affects employees' motivation, productivity and quality of working life. A code white application provides legal assistance to health workers who have suffered workplace violence. The aims of this study investigate workplace violence against the healthcare workers at Dokuz Eylul University Application and Research Hospital in Izmir-Turkey and analyze it by related variables. Samples consisted of 88 male, 72 female and totally 160 healthcare organization workers who were reported between 2015 and 2017 in 160 violence cases. The SPSS 23 program was used for data analysis. The findings have shown that 86.9% of the employees were exposed to verbal abuse, 13.1% were physical abuse, 57.5% were threatened and 74.4% were subjected to swearing. The findings also have shown that emergency departments are exposed to more verbal abuse than other departments, "waiting time" led to more verbal abuse than other violence factors and "nonlegal patients' requests" led to more physical violence, female perpetrators led to more verbal abuse and male perpetrators led to more physical violence.
Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Jul 26, 2016
Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile... more Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile ilgili yayinlara siklikla rastlanirken, hizmet sunanlarin hizmet kalitesini nasil algiladigi ile ilgili yayinlara nadiren rastlanmaktadir. Bu calismanin amaci, Izmir ilindeki Nevvar Salih Isgoren Alsancak Devlet Hastanesi’ndeki (NSIADH) calisan personelin sunduklari hizmetlere yonelik kalite algilarini olcmektir. Arastirmanin evrenini NSIADH’nde gorev yapan 437 saglik calisani olusturmaktadir. Soz konusu evrenden 202 kisi basit tesadufi orneklem yontemi ile arastirmaya dahil edilmistir. Hizmet isletmelerinde algilanan hizmet kalitesinin olculmesinde yaygin olarak kullanilan olceklerden birisi de “SERVQUAL Olcegi”dir. Bu calismada verilerin toplanmasinda Malgold ve Babakus (1992) tarafindan hastane hizmetlerine adapte edilmis SERVQUAL olcegi kullanilmistir. Veriler analizinde SPSS 19.0 paket programinda analiz edilmistir. Olcegin beklenti ve algilama soru onermeleri icin yapilan guvenilirlik analizinde alfa katsayilari sirasiyla 0,75 ve 0,89 olarak hesaplanmistir. Arastirma sonucunda NSIADH’de boyutlar bazinda, esit agirlikli ve agirlikli SERVQUAL skorlarinin negatif oldugu tespit edilmistir. Boyutlar bazinda algilanan hizmet kalitesi skorlari incelendiginde; “fiziksel ozellikler” boyutunda algilanan hizmet kalitesinin en dusuk oldugu; “empati” boyutunda ise calisanlarin kalite algisinin en yuksek oldugu gorulmektedir. Arastirmada “guvenilirlik” calisanlar tarafindan en onemli hizmet kalitesi boyutu olarak degerlendirilmistir. Anahtar Kelimler: Saglik Isletmeleri, Saglik Calisanlari, Hizmet Kalitesi, SERVQUAL
Journal of Vocational Rehabilitation, Sep 26, 2017
BACKGROUND: Previous research identifies employment as a social determinant of health for persons... more BACKGROUND: Previous research identifies employment as a social determinant of health for persons with HIV/AIDS, specifically African American women. OBJECTIVE: The purpose of this study was twofold: (1) to examine the eligibility/acceptance and competitive employment rates of African American women diagnosed with HIV/AIDS in comparison to the general population of persons with disabilities in the state-federal vocational rehabilitation (VR) system and (2) to determine the relationship between (a) demographic variables (i.e., age, education level at the time of application for VR services, and receipt of cash benefit) and VR services received (e.g., job placement) and (b) employment outcomes for this population. METHODS: Chi square analysis was used to determine if there was a significant difference in acceptance/eligibility rate between the target population of African American women with HIV/AIDS and the general disability population. Multiple logistic regression analysis was used to determine the relationship between demographic variables and vocational rehabilitation services received on employment outcomes for the target population. RESULTS: Results indicate that the African American women with HIV/AIDS were found ineligible for services at a lower rate, 14%, than the general population of persons with disabilities served, 17%. However, even though they are more likely to be accepted for services, the competitive employment outcomes are lower than the general population of persons with disabilities. Results also indicate that the hypothesized demographic and VR service-related predictor variables were significantly related to competitive employment outcomes. Specifically, receipt of cash benefits and diagnostic /treatment VR services had a negative impact on employment outcomes. Factors positively associated with employment outcomes included receipt of job placement and maintenance services. CONCLUSIONS: Vocational rehabilitation counselors, researchers and other key stakeholders must identify the most effective strategies to assist African American women with HIV/AIDS in navigating the VR process from application to closure as competitively employed.
Hacettepe Sağlık İdaresi Dergisi, 2015
Sağlık işletmeleri çalışan güvenliği bakımından birçok risk ve tehlikeyi barındıran organizasyonl... more Sağlık işletmeleri çalışan güvenliği bakımından birçok risk ve tehlikeyi barındıran organizasyonlardır. Türkiye'de Sağlık Bakanlığı tarafından yayınlanan Sağlık Hizmet Kalite Standartları (SHKS) da sağlık kurumlarında kalite düzeyini iyileştirme ve çalışan güvenliğini sağlamaya yönelik önemli bir standarttır. Bu çalışmanın amacı, SHKS'nın çalışan güvenliği boyutunun sağlık çalışanları tarafından değerlendirilmesidir. Çalışmada, "Çalışan Güvenliğini Değerlendirme Ölçeği" kullanılmıştır. Çalışmanın evrenini, İzmir İlindeki dört hastanede çalışan sağlık çalışanları oluşturmakta ve 422 katılımcı araştırmaya dahil edilmiştir. Veri analizinde SPSS 15.0 programı kullanılarak parametrik olmayan testlerden Mann-Whitney U ve Kruskal-Wallis H Testleri kullanılmıştır. Araştırma sonuçları; katılımcıların yaş ve eğitim düzeyinin çalışan güvenliğini değerlendirmede farklılık yaratmadığına, Behçet Uz Çocuk Hastanesi'nde çalışanların en düşük, Tire Devlet Hastanesi'nde çalışanların en yüksek değerlendirme puanına sahip olduğuna, kadın personel puanlarının erkeklere, bekâr personelin puanlarının evlilere göre daha yüksek olduğuna, hemşirelerin en yüksek; doktorların ise en düşük puanlı grubu oluşturduğuna, yirmi bir yıl ve üzeri kıdemi olan katılımcıların diğer yaş gruplarına göre çalışan güvenliğini daha kötü değerlendirdiğine, ameliyathane çalışanlarının en olumlu, radyoloji çalışanlarının ise en olumsuz değerlendirmeyi yaptığına işaret etmektedir. Diğer taraftan katılımcıların çok önemli bir kısmı SHKS'nın bürokrasiyi ve kırtasiyeciliği artırdığını düşünmektedir.
... Yrd. Doç. Dr. Özlem Đpekgil Doğan 1 Ilım Özpekin2 ABSTRACT ... Böylece bu ürünü üretmek için ... more ... Yrd. Doç. Dr. Özlem Đpekgil Doğan 1 Ilım Özpekin2 ABSTRACT ... Böylece bu ürünü üretmek için dış kaynak kullanımı yoluna giderler. Firmalar rekabet avantajlarını yitirmek istemediklerinden, öz yetkinlikleri dışında kalan işleri bu firmalara verirler. ...
Psychiatry and behavioral sciences, 2019
Objective: The complex relationship between perceived stress and burnout symptoms in medical prof... more Objective: The complex relationship between perceived stress and burnout symptoms in medical professionals is an overlooked topic abd there are limited studies that examine the relationship between these two varriables. In this study, it is aimed to examine the relationship between perceived stress and burnout based on Maslach’s three-dimensional model. Methods: The study sample consists of 32 males, 124 females and totally 156 medical secretaries from different departments of Dokuz Eylul University Hospital (DEUH). Sociodemographic form for all the participants was completed during the interviews. The Turkish MBI (Maslach's Burnout Inventory) and Turkish PSS (Perceived Stress Scale) were completed by the participants. Results: Our findings revealed that stress and burnout scores were not statistically significant different in terms of sociodemographic variables such as gender, marital status, education level, and working unit. Furthermore, stress was found to be positively correlated with emotional exhaustion and depersonalization and also depersonalization and personal accomplishment subscales were significantly predictive of stress. Discussion: The development of programs aimed at reducing the stress level of individuals in healthcare organizations and taking some precautions in this direction will also decrease the level of burnout and increase the work efficiency.
The journal of academic social science studies, 2017
Conclusion: It can be said that the family health center workers had a positive attitude towards ... more Conclusion: It can be said that the family health center workers had a positive attitude towards ageism, however their negative thoughts were increased as the level of education is decreased. It can be recommended to plan in-service vocational training programs such as courses, seminars and certificate programs related to aging and aging process to strengthen the positive attitudes of health professionals and to eliminate negative attitudes.
Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Mar 29, 2019
Among health care workers there are biological, chemical, environmental, mechanic and biomechanic... more Among health care workers there are biological, chemical, environmental, mechanic and biomechanical risks and hazards which treat the health care worker's occupational health and safety conditions in Health Care Organizations. These risks and hazards lead to significant economic and social losses for governments, health care organizations and health care workers. The aim of this study to investigate occupational safety (OS) applications in the one university hospital based on health care workers' views. A cross-sectional study was conducted and target population of this study is 299 medical secretaries which work in Dokuz Eylul University Hospital (DEUH) in Izmir Province-Turkey. 168 participants were selected as a sample. For data collection was used "Occupational Safety Scale (OSS) for Health Care Personnel Working in Hospital" (1= strongly Disagree, 6= strongly Agree) which developed by Öztürk and Babacan (2012). For data analyzing used SPSS 23.0. The Cronbach alpha coefficient for OSS was .95). According to the results of the research, occupational safety of DEUH was found middle level (147.3±40). The dimension of "occupational diseases and complaints" (32.8±13.7) was found the best and the dimension of "critical field's control" (14.4±6.1) was found the worst dimension for ensuring OS in DEUH.
Psychiatry and clinical psychopharmacology, Nov 21, 2017
Objective: Although most burnout research has focused on environmental job-related correlates, it... more Objective: Although most burnout research has focused on environmental job-related correlates, it is possible that personality factors also play an important role in the development of burnout. The aim of present study is to examine the relationship between personality and burnout in healthcare workers by using Cloninger's psychobiological model and Maslach's three-dimensional burnout model in a healthcare worker sample in Turkey. Methods: Our samples consisted of 66 male, 14 female and totally 80 healthcare organization workers. Sociodemographic form for all the participants was completed during the interviews. The Maslach Burnout Inventory and Turkish TCI were completed by the participants. Multiple hierarchical regression analyses that determine best predictor of independent variables were performed to examine the association between the independent and dependent variables. Results: The hierarchical regression analysis has indicated that Self-Directedness was a significant predictor of depersonalization (
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü dergisi, 2007
The research results implied that hospitals did not compensate the expectations of patients. When... more The research results implied that hospitals did not compensate the expectations of patients. When the hospitals compared each other in the view of levels of perceived service quality, it was found meaningful differences among hospitals based on dimension in the equal weighted and weighted SERVQUAL scores.
... SERVQUAL ölçeği hizmet kalitesinin değerlendirilmesi ve bazı stratejik kararların alınmasında... more ... SERVQUAL ölçeği hizmet kalitesinin değerlendirilmesi ve bazı stratejik kararların alınmasında sağlık işletmeleri yöneticilerine bazı önemli ip uçları vermektedir. ... Page 16. 53 Karafakıoğlu, Mehmet (1998). Sağlık Hizmetleri Pazarlaması, İşletme Fakültesi Yayın No.271, İstanbul. ...
Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Dec 4, 2017
Sağlık hizmetlerinde hastalara güvenli ve kaliteli sağlık hizmeti sunmak kadar sağlık hizmet sunu... more Sağlık hizmetlerinde hastalara güvenli ve kaliteli sağlık hizmeti sunmak kadar sağlık hizmet sunucularının örgütsel bağlılıkları da o kadar önemlidir. Daha verimli ve performansı yüksek çalışmayı amaç edinen sağlık kurum ve kuruluşları, çalışanlarının örgütsel bağlılıklarını artırmak ve kurumdan ayrılmaları önlemek için çeşitli politikalar geliştirmek zorundadırlar. Bu çalışma İzmir'de bulunan bir kamu diş merkezinde sağlık çalışanlarının örgütsel bağlılıkları ve kurumdan ayrılma eğilimleri arasındaki ilişkiyi test etmek için yapılmıştır. Araştırma konularının arasındaki ilişkiyi test etmek için Allen ve Mayer tarafından geliştirilen "Örgütsel Bağlılık Ölçeği" kullanılmıştır. Çalışanların kurumdan ayrılma niyetlerinin olup olmadığı sorulmuş ve veriler "evet" veya "hayır" cevapları üzerinden toplanmıştır. Araştırma sonuçları; sağlık çalışanlarının örgütsel bağlılıklarının düzeylerinin düşük olduğuna, örgütsel bağlılık faktörleri arasında pozitif bir ilişkinin mevcut olduğuna ve kurumdan ayrılma düzeyleri ile negatif orantı gösterdiğine işaret etmektedir.
Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Apr 30, 2018
Workplace violence continues to be a critical issue in health care organizations. Violence in hea... more Workplace violence continues to be a critical issue in health care organizations. Violence in healthcare organizations negatively affects employees' motivation, productivity and quality of working life. A code white application provides legal assistance to health workers who have suffered workplace violence. The aims of this study investigate workplace violence against the healthcare workers at Dokuz Eylul University Application and Research Hospital in Izmir-Turkey and analyze it by related variables. Samples consisted of 88 male, 72 female and totally 160 healthcare organization workers who were reported between 2015 and 2017 in 160 violence cases. The SPSS 23 program was used for data analysis. The findings have shown that 86.9% of the employees were exposed to verbal abuse, 13.1% were physical abuse, 57.5% were threatened and 74.4% were subjected to swearing. The findings also have shown that emergency departments are exposed to more verbal abuse than other departments, "waiting time" led to more verbal abuse than other violence factors and "nonlegal patients' requests" led to more physical violence, female perpetrators led to more verbal abuse and male perpetrators led to more physical violence.
Journal of Business in The Digital Age
In the present study it is aimed to evaluate the anxiety, fear, stress, depression, and burnout l... more In the present study it is aimed to evaluate the anxiety, fear, stress, depression, and burnout levels of healthcare professionals during the COVID-19 outbreak. Participants were 228 (151 females, 77 males) healthcare workers at Dokuz Eylül University Research and Application Hospital in İzmir, Turkey. The study protocol was approved by the Ethics Committee of Dokuz Eylül University. Sociodemographic information of the participants was collected, and the Fear of Covid-19 Scale, Depression Anxiety Stress Scale-21 (DASS-21), Maslach Burnout Inventory (MBI) were administered. All statistical analyzes were performed using IBM SPSS Statistics (Statistical Package for the Social Sciences) 24.0 for Windows (SPSS Inc., Chicago, IL, USA). All variables were screened for accuracy of data entry, missing values, and homoscedasticity. Our findings revealed that fear of Covid-19 scores of female participants were higher than the scores of male participants. Participants working in pandemic units ...
Universitelerde Servqual Teknigi Ile Algilanan Hizmet Kalitesinin Olculmesine Yonelik Karsilastir... more Universitelerde Servqual Teknigi Ile Algilanan Hizmet Kalitesinin Olculmesine Yonelik Karsilastirmali Bir Arastirma
Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile... more Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile ilgili yayinlara siklikla rastlanirken, hizmet sunanlarin hizmet kalitesini nasil algiladigi ile ilgili yayinlara nadiren rastlanmaktadir. Bu calismanin amaci, Izmir ilindeki Nevvar Salih Isgoren Alsancak Devlet Hastanesi’ndeki (NSIADH) calisan personelin sunduklari hizmetlere yonelik kalite algilarini olcmektir. Arastirmanin evrenini NSIADH’nde gorev yapan 437 saglik calisani olusturmaktadir. Soz konusu evrenden 202 kisi basit tesadufi orneklem yontemi ile arastirmaya dahil edilmistir. Hizmet isletmelerinde algilanan hizmet kalitesinin olculmesinde yaygin olarak kullanilan olceklerden birisi de “SERVQUAL Olcegi”dir. Bu calismada verilerin toplanmasinda Malgold ve Babakus (1992) tarafindan hastane hizmetlerine adapte edilmis SERVQUAL olcegi kullanilmistir. Veriler analizinde SPSS 19.0 paket programinda analiz edilmistir. Olcegin beklenti ve algilama soru onermeleri icin yapilan guvenili...
Saglik isletmeleri calisan guvenligi bakimindan bircok risk ve tehlikeyi barindiran organizasyonl... more Saglik isletmeleri calisan guvenligi bakimindan bircok risk ve tehlikeyi barindiran organizasyonlardir. Turkiye’de Saglik Bakanligi tarafindan yayinlanan Saglik Hizmet Kalite Standartlari (SHKS) da saglik kurumlarinda kalite duzeyini iyilestirme ve calisan guvenligini saglamaya yonelik onemli bir standarttir. Bu calismanin amaci, SHKS’nin calisan guvenligi boyutunun saglik calisanlari tarafindan degerlendirilmesidir. Calismada, “Calisan Guvenligini Degerlendirme Olcegi” kullanilmistir. Calismanin evrenini, Izmir Ilindeki dort hastanede calisan saglik calisanlari olusturmakta ve 422 katilimci arastirmaya dahil edilmistir. Veri analizinde SPSS 15.0 programi kullanilarak parametrik olmayan testlerden Mann-Whitney U ve Kruskal-Wallis H Testleri kullanilmistir. Arastirma sonuclari; katilimcilarin yas ve egitim duzeyinin calisan guvenligini degerlendirmede farklilik yaratmadigina, Behcet Uz Cocuk Hastanesi’nde calisanlarin en dusuk, Tire Devlet Hastanesi’nde calisanlarin en yuksek degerle...
Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Apr 30, 2018
Workplace violence continues to be a critical issue in health care organizations. Violence in hea... more Workplace violence continues to be a critical issue in health care organizations. Violence in healthcare organizations negatively affects employees' motivation, productivity and quality of working life. A code white application provides legal assistance to health workers who have suffered workplace violence. The aims of this study investigate workplace violence against the healthcare workers at Dokuz Eylul University Application and Research Hospital in Izmir-Turkey and analyze it by related variables. Samples consisted of 88 male, 72 female and totally 160 healthcare organization workers who were reported between 2015 and 2017 in 160 violence cases. The SPSS 23 program was used for data analysis. The findings have shown that 86.9% of the employees were exposed to verbal abuse, 13.1% were physical abuse, 57.5% were threatened and 74.4% were subjected to swearing. The findings also have shown that emergency departments are exposed to more verbal abuse than other departments, "waiting time" led to more verbal abuse than other violence factors and "nonlegal patients' requests" led to more physical violence, female perpetrators led to more verbal abuse and male perpetrators led to more physical violence.
Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Jul 26, 2016
Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile... more Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile ilgili yayinlara siklikla rastlanirken, hizmet sunanlarin hizmet kalitesini nasil algiladigi ile ilgili yayinlara nadiren rastlanmaktadir. Bu calismanin amaci, Izmir ilindeki Nevvar Salih Isgoren Alsancak Devlet Hastanesi’ndeki (NSIADH) calisan personelin sunduklari hizmetlere yonelik kalite algilarini olcmektir. Arastirmanin evrenini NSIADH’nde gorev yapan 437 saglik calisani olusturmaktadir. Soz konusu evrenden 202 kisi basit tesadufi orneklem yontemi ile arastirmaya dahil edilmistir. Hizmet isletmelerinde algilanan hizmet kalitesinin olculmesinde yaygin olarak kullanilan olceklerden birisi de “SERVQUAL Olcegi”dir. Bu calismada verilerin toplanmasinda Malgold ve Babakus (1992) tarafindan hastane hizmetlerine adapte edilmis SERVQUAL olcegi kullanilmistir. Veriler analizinde SPSS 19.0 paket programinda analiz edilmistir. Olcegin beklenti ve algilama soru onermeleri icin yapilan guvenilirlik analizinde alfa katsayilari sirasiyla 0,75 ve 0,89 olarak hesaplanmistir. Arastirma sonucunda NSIADH’de boyutlar bazinda, esit agirlikli ve agirlikli SERVQUAL skorlarinin negatif oldugu tespit edilmistir. Boyutlar bazinda algilanan hizmet kalitesi skorlari incelendiginde; “fiziksel ozellikler” boyutunda algilanan hizmet kalitesinin en dusuk oldugu; “empati” boyutunda ise calisanlarin kalite algisinin en yuksek oldugu gorulmektedir. Arastirmada “guvenilirlik” calisanlar tarafindan en onemli hizmet kalitesi boyutu olarak degerlendirilmistir. Anahtar Kelimler: Saglik Isletmeleri, Saglik Calisanlari, Hizmet Kalitesi, SERVQUAL
Journal of Vocational Rehabilitation, Sep 26, 2017
BACKGROUND: Previous research identifies employment as a social determinant of health for persons... more BACKGROUND: Previous research identifies employment as a social determinant of health for persons with HIV/AIDS, specifically African American women. OBJECTIVE: The purpose of this study was twofold: (1) to examine the eligibility/acceptance and competitive employment rates of African American women diagnosed with HIV/AIDS in comparison to the general population of persons with disabilities in the state-federal vocational rehabilitation (VR) system and (2) to determine the relationship between (a) demographic variables (i.e., age, education level at the time of application for VR services, and receipt of cash benefit) and VR services received (e.g., job placement) and (b) employment outcomes for this population. METHODS: Chi square analysis was used to determine if there was a significant difference in acceptance/eligibility rate between the target population of African American women with HIV/AIDS and the general disability population. Multiple logistic regression analysis was used to determine the relationship between demographic variables and vocational rehabilitation services received on employment outcomes for the target population. RESULTS: Results indicate that the African American women with HIV/AIDS were found ineligible for services at a lower rate, 14%, than the general population of persons with disabilities served, 17%. However, even though they are more likely to be accepted for services, the competitive employment outcomes are lower than the general population of persons with disabilities. Results also indicate that the hypothesized demographic and VR service-related predictor variables were significantly related to competitive employment outcomes. Specifically, receipt of cash benefits and diagnostic /treatment VR services had a negative impact on employment outcomes. Factors positively associated with employment outcomes included receipt of job placement and maintenance services. CONCLUSIONS: Vocational rehabilitation counselors, researchers and other key stakeholders must identify the most effective strategies to assist African American women with HIV/AIDS in navigating the VR process from application to closure as competitively employed.
Hacettepe Sağlık İdaresi Dergisi, 2015
Sağlık işletmeleri çalışan güvenliği bakımından birçok risk ve tehlikeyi barındıran organizasyonl... more Sağlık işletmeleri çalışan güvenliği bakımından birçok risk ve tehlikeyi barındıran organizasyonlardır. Türkiye'de Sağlık Bakanlığı tarafından yayınlanan Sağlık Hizmet Kalite Standartları (SHKS) da sağlık kurumlarında kalite düzeyini iyileştirme ve çalışan güvenliğini sağlamaya yönelik önemli bir standarttır. Bu çalışmanın amacı, SHKS'nın çalışan güvenliği boyutunun sağlık çalışanları tarafından değerlendirilmesidir. Çalışmada, "Çalışan Güvenliğini Değerlendirme Ölçeği" kullanılmıştır. Çalışmanın evrenini, İzmir İlindeki dört hastanede çalışan sağlık çalışanları oluşturmakta ve 422 katılımcı araştırmaya dahil edilmiştir. Veri analizinde SPSS 15.0 programı kullanılarak parametrik olmayan testlerden Mann-Whitney U ve Kruskal-Wallis H Testleri kullanılmıştır. Araştırma sonuçları; katılımcıların yaş ve eğitim düzeyinin çalışan güvenliğini değerlendirmede farklılık yaratmadığına, Behçet Uz Çocuk Hastanesi'nde çalışanların en düşük, Tire Devlet Hastanesi'nde çalışanların en yüksek değerlendirme puanına sahip olduğuna, kadın personel puanlarının erkeklere, bekâr personelin puanlarının evlilere göre daha yüksek olduğuna, hemşirelerin en yüksek; doktorların ise en düşük puanlı grubu oluşturduğuna, yirmi bir yıl ve üzeri kıdemi olan katılımcıların diğer yaş gruplarına göre çalışan güvenliğini daha kötü değerlendirdiğine, ameliyathane çalışanlarının en olumlu, radyoloji çalışanlarının ise en olumsuz değerlendirmeyi yaptığına işaret etmektedir. Diğer taraftan katılımcıların çok önemli bir kısmı SHKS'nın bürokrasiyi ve kırtasiyeciliği artırdığını düşünmektedir.
... Yrd. Doç. Dr. Özlem Đpekgil Doğan 1 Ilım Özpekin2 ABSTRACT ... Böylece bu ürünü üretmek için ... more ... Yrd. Doç. Dr. Özlem Đpekgil Doğan 1 Ilım Özpekin2 ABSTRACT ... Böylece bu ürünü üretmek için dış kaynak kullanımı yoluna giderler. Firmalar rekabet avantajlarını yitirmek istemediklerinden, öz yetkinlikleri dışında kalan işleri bu firmalara verirler. ...
Psychiatry and behavioral sciences, 2019
Objective: The complex relationship between perceived stress and burnout symptoms in medical prof... more Objective: The complex relationship between perceived stress and burnout symptoms in medical professionals is an overlooked topic abd there are limited studies that examine the relationship between these two varriables. In this study, it is aimed to examine the relationship between perceived stress and burnout based on Maslach’s three-dimensional model. Methods: The study sample consists of 32 males, 124 females and totally 156 medical secretaries from different departments of Dokuz Eylul University Hospital (DEUH). Sociodemographic form for all the participants was completed during the interviews. The Turkish MBI (Maslach's Burnout Inventory) and Turkish PSS (Perceived Stress Scale) were completed by the participants. Results: Our findings revealed that stress and burnout scores were not statistically significant different in terms of sociodemographic variables such as gender, marital status, education level, and working unit. Furthermore, stress was found to be positively correlated with emotional exhaustion and depersonalization and also depersonalization and personal accomplishment subscales were significantly predictive of stress. Discussion: The development of programs aimed at reducing the stress level of individuals in healthcare organizations and taking some precautions in this direction will also decrease the level of burnout and increase the work efficiency.
The journal of academic social science studies, 2017
Conclusion: It can be said that the family health center workers had a positive attitude towards ... more Conclusion: It can be said that the family health center workers had a positive attitude towards ageism, however their negative thoughts were increased as the level of education is decreased. It can be recommended to plan in-service vocational training programs such as courses, seminars and certificate programs related to aging and aging process to strengthen the positive attitudes of health professionals and to eliminate negative attitudes.
Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Mar 29, 2019
Among health care workers there are biological, chemical, environmental, mechanic and biomechanic... more Among health care workers there are biological, chemical, environmental, mechanic and biomechanical risks and hazards which treat the health care worker's occupational health and safety conditions in Health Care Organizations. These risks and hazards lead to significant economic and social losses for governments, health care organizations and health care workers. The aim of this study to investigate occupational safety (OS) applications in the one university hospital based on health care workers' views. A cross-sectional study was conducted and target population of this study is 299 medical secretaries which work in Dokuz Eylul University Hospital (DEUH) in Izmir Province-Turkey. 168 participants were selected as a sample. For data collection was used "Occupational Safety Scale (OSS) for Health Care Personnel Working in Hospital" (1= strongly Disagree, 6= strongly Agree) which developed by Öztürk and Babacan (2012). For data analyzing used SPSS 23.0. The Cronbach alpha coefficient for OSS was .95). According to the results of the research, occupational safety of DEUH was found middle level (147.3±40). The dimension of "occupational diseases and complaints" (32.8±13.7) was found the best and the dimension of "critical field's control" (14.4±6.1) was found the worst dimension for ensuring OS in DEUH.
Psychiatry and clinical psychopharmacology, Nov 21, 2017
Objective: Although most burnout research has focused on environmental job-related correlates, it... more Objective: Although most burnout research has focused on environmental job-related correlates, it is possible that personality factors also play an important role in the development of burnout. The aim of present study is to examine the relationship between personality and burnout in healthcare workers by using Cloninger's psychobiological model and Maslach's three-dimensional burnout model in a healthcare worker sample in Turkey. Methods: Our samples consisted of 66 male, 14 female and totally 80 healthcare organization workers. Sociodemographic form for all the participants was completed during the interviews. The Maslach Burnout Inventory and Turkish TCI were completed by the participants. Multiple hierarchical regression analyses that determine best predictor of independent variables were performed to examine the association between the independent and dependent variables. Results: The hierarchical regression analysis has indicated that Self-Directedness was a significant predictor of depersonalization (
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü dergisi, 2007
The research results implied that hospitals did not compensate the expectations of patients. When... more The research results implied that hospitals did not compensate the expectations of patients. When the hospitals compared each other in the view of levels of perceived service quality, it was found meaningful differences among hospitals based on dimension in the equal weighted and weighted SERVQUAL scores.
... SERVQUAL ölçeği hizmet kalitesinin değerlendirilmesi ve bazı stratejik kararların alınmasında... more ... SERVQUAL ölçeği hizmet kalitesinin değerlendirilmesi ve bazı stratejik kararların alınmasında sağlık işletmeleri yöneticilerine bazı önemli ip uçları vermektedir. ... Page 16. 53 Karafakıoğlu, Mehmet (1998). Sağlık Hizmetleri Pazarlaması, İşletme Fakültesi Yayın No.271, İstanbul. ...
Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Dec 4, 2017
Sağlık hizmetlerinde hastalara güvenli ve kaliteli sağlık hizmeti sunmak kadar sağlık hizmet sunu... more Sağlık hizmetlerinde hastalara güvenli ve kaliteli sağlık hizmeti sunmak kadar sağlık hizmet sunucularının örgütsel bağlılıkları da o kadar önemlidir. Daha verimli ve performansı yüksek çalışmayı amaç edinen sağlık kurum ve kuruluşları, çalışanlarının örgütsel bağlılıklarını artırmak ve kurumdan ayrılmaları önlemek için çeşitli politikalar geliştirmek zorundadırlar. Bu çalışma İzmir'de bulunan bir kamu diş merkezinde sağlık çalışanlarının örgütsel bağlılıkları ve kurumdan ayrılma eğilimleri arasındaki ilişkiyi test etmek için yapılmıştır. Araştırma konularının arasındaki ilişkiyi test etmek için Allen ve Mayer tarafından geliştirilen "Örgütsel Bağlılık Ölçeği" kullanılmıştır. Çalışanların kurumdan ayrılma niyetlerinin olup olmadığı sorulmuş ve veriler "evet" veya "hayır" cevapları üzerinden toplanmıştır. Araştırma sonuçları; sağlık çalışanlarının örgütsel bağlılıklarının düzeylerinin düşük olduğuna, örgütsel bağlılık faktörleri arasında pozitif bir ilişkinin mevcut olduğuna ve kurumdan ayrılma düzeyleri ile negatif orantı gösterdiğine işaret etmektedir.
Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Apr 30, 2018
Workplace violence continues to be a critical issue in health care organizations. Violence in hea... more Workplace violence continues to be a critical issue in health care organizations. Violence in healthcare organizations negatively affects employees' motivation, productivity and quality of working life. A code white application provides legal assistance to health workers who have suffered workplace violence. The aims of this study investigate workplace violence against the healthcare workers at Dokuz Eylul University Application and Research Hospital in Izmir-Turkey and analyze it by related variables. Samples consisted of 88 male, 72 female and totally 160 healthcare organization workers who were reported between 2015 and 2017 in 160 violence cases. The SPSS 23 program was used for data analysis. The findings have shown that 86.9% of the employees were exposed to verbal abuse, 13.1% were physical abuse, 57.5% were threatened and 74.4% were subjected to swearing. The findings also have shown that emergency departments are exposed to more verbal abuse than other departments, "waiting time" led to more verbal abuse than other violence factors and "nonlegal patients' requests" led to more physical violence, female perpetrators led to more verbal abuse and male perpetrators led to more physical violence.
Journal of Business in The Digital Age
In the present study it is aimed to evaluate the anxiety, fear, stress, depression, and burnout l... more In the present study it is aimed to evaluate the anxiety, fear, stress, depression, and burnout levels of healthcare professionals during the COVID-19 outbreak. Participants were 228 (151 females, 77 males) healthcare workers at Dokuz Eylül University Research and Application Hospital in İzmir, Turkey. The study protocol was approved by the Ethics Committee of Dokuz Eylül University. Sociodemographic information of the participants was collected, and the Fear of Covid-19 Scale, Depression Anxiety Stress Scale-21 (DASS-21), Maslach Burnout Inventory (MBI) were administered. All statistical analyzes were performed using IBM SPSS Statistics (Statistical Package for the Social Sciences) 24.0 for Windows (SPSS Inc., Chicago, IL, USA). All variables were screened for accuracy of data entry, missing values, and homoscedasticity. Our findings revealed that fear of Covid-19 scores of female participants were higher than the scores of male participants. Participants working in pandemic units ...
Universitelerde Servqual Teknigi Ile Algilanan Hizmet Kalitesinin Olculmesine Yonelik Karsilastir... more Universitelerde Servqual Teknigi Ile Algilanan Hizmet Kalitesinin Olculmesine Yonelik Karsilastirmali Bir Arastirma
Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile... more Oz: Saglik isletmelerinde hizmet alan hastalar acisindan hizmet kalitesinin nasil algilandigi ile ilgili yayinlara siklikla rastlanirken, hizmet sunanlarin hizmet kalitesini nasil algiladigi ile ilgili yayinlara nadiren rastlanmaktadir. Bu calismanin amaci, Izmir ilindeki Nevvar Salih Isgoren Alsancak Devlet Hastanesi’ndeki (NSIADH) calisan personelin sunduklari hizmetlere yonelik kalite algilarini olcmektir. Arastirmanin evrenini NSIADH’nde gorev yapan 437 saglik calisani olusturmaktadir. Soz konusu evrenden 202 kisi basit tesadufi orneklem yontemi ile arastirmaya dahil edilmistir. Hizmet isletmelerinde algilanan hizmet kalitesinin olculmesinde yaygin olarak kullanilan olceklerden birisi de “SERVQUAL Olcegi”dir. Bu calismada verilerin toplanmasinda Malgold ve Babakus (1992) tarafindan hastane hizmetlerine adapte edilmis SERVQUAL olcegi kullanilmistir. Veriler analizinde SPSS 19.0 paket programinda analiz edilmistir. Olcegin beklenti ve algilama soru onermeleri icin yapilan guvenili...
Saglik isletmeleri calisan guvenligi bakimindan bircok risk ve tehlikeyi barindiran organizasyonl... more Saglik isletmeleri calisan guvenligi bakimindan bircok risk ve tehlikeyi barindiran organizasyonlardir. Turkiye’de Saglik Bakanligi tarafindan yayinlanan Saglik Hizmet Kalite Standartlari (SHKS) da saglik kurumlarinda kalite duzeyini iyilestirme ve calisan guvenligini saglamaya yonelik onemli bir standarttir. Bu calismanin amaci, SHKS’nin calisan guvenligi boyutunun saglik calisanlari tarafindan degerlendirilmesidir. Calismada, “Calisan Guvenligini Degerlendirme Olcegi” kullanilmistir. Calismanin evrenini, Izmir Ilindeki dort hastanede calisan saglik calisanlari olusturmakta ve 422 katilimci arastirmaya dahil edilmistir. Veri analizinde SPSS 15.0 programi kullanilarak parametrik olmayan testlerden Mann-Whitney U ve Kruskal-Wallis H Testleri kullanilmistir. Arastirma sonuclari; katilimcilarin yas ve egitim duzeyinin calisan guvenligini degerlendirmede farklilik yaratmadigina, Behcet Uz Cocuk Hastanesi’nde calisanlarin en dusuk, Tire Devlet Hastanesi’nde calisanlarin en yuksek degerle...