Rowena Cullen - Academia.edu (original) (raw)

Papers by Rowena Cullen

The paper examines some of the issues related to benchmarking, and its successful implementation,... more The paper examines some of the issues related to benchmarking, and its successful implementation, in academic, public and special libraries, for quality management. The need for benchmarking and peer review processes to cover the measurement and analysis of outcomes, as well as the more traditional inputs, processes and outputs, is discussed, along with importance of social context. The relevance of benchmarking to national libraries, and some ways in which benchmarking and peer review activities can be applied to improve quality performance are outlined. The paper discusses ways to take into account the special nature of national libraries, and their difficulty in finding partners with whom to benchmark. Elements of 'best practice' in benchmarking in this sector are defined.

Online Information Review, 2002

We may not be able to make you love reading, but strategies for healthcare information systems wi... more We may not be able to make you love reading, but strategies for healthcare information systems will lead you to love reading starting from now. Book is the window to open the new world. The world that you want is in the better stage and level. World will always guide you to even the prestige stage of the life. You know, this is some of how reading will give you the kindness. In this case, more books you read more knowledge you know, but it can mean also the bore is full.

The Electronic Library, 2001

The Journal of Academic Librarianship, 2004

The Journal of Academic Librarianship, 2001

The Electronic Library, 2003

The phrase “digital divide” has been applied to the gap that exists in most countries between tho... more The phrase “digital divide” has been applied to the gap that exists in most countries between those with ready access to the tools of information and communication technologies (ICTs), and those without such access or skills. This may be because of socio‐economic or geographical factors, educational, attitudinal and generational factors, or because of physical disabilities. The paper reviews recent research concerning the digital divide in New Zealand, and the factors that alienate people from enjoying the benefits of information technology and participation in the knowledge economy. While socio‐economic factors affect use of ICTs by urban Maori and Pacific Island communities, and rural communities are affected by inadequate telecommunications infrastructure, rural Maori are even more disadvantaged. The paper examines strategies used in the USA and the UK at national and regional levels to address similar issues, including the use of libraries to reduce the digital divide, and compa...

Online Information Review, 2009

PurposeThe emergence of digital government and the requirement for citizens to exchange informati... more PurposeThe emergence of digital government and the requirement for citizens to exchange information with government online have raised a number of issues related to personal information held by government. These include questions about the confidence of citizens concerning the security and privacy of information they provide to government, on‐ or offline, and whether different cultural attitudes to issues such as personal identity might impact on citizens' attitudes towards privacy. This paper aims to investigate these issues.Design/methodology/approachThis paper reports and comments on the experiences and concerns of citizens in both New Zealand and Japan, based on focus groups and interviews. The New Zealand research included indigenous Maori, immigrant Pacific Islands groups and other ethnic communities.FindingsAlthough all groups had concerns about information privacy, the nature of these concerns varied among the different groups interviewed and among individuals. Explanati...

Library Management, 2000

This paper discusses evolving trends in library co‐operation against the backdrop of practices in... more This paper discusses evolving trends in library co‐operation against the backdrop of practices in various Asian countries. Having first reviewed the rationale for co‐operation and both barriers and positive factors, the authors then present an overview of various models for co‐operation, a discussion of key features in successful co‐operative ventures and viewpoints on how such ventures might be managed.

Health Information & Libraries Journal, 2006

Background: The completion of the Human Genome Project, and recent breakthroughs in identifying t... more Background: The completion of the Human Genome Project, and recent breakthroughs in identifying the genes both directly responsible for and contributing to the severity of specific diseases and disabilities in humans offer great potential for future health care. Aim: The aim of the paper is to inform the health information community of these developments in order to foster debate over their wide‐reaching implications. Methods: The article outlines recent research in this area and explains how our growing understanding opens the way for improved diagnosis of disease, detection of possible predisposition to specific diseases, the interaction between genetics and environmental aspects such as diet, as well as enabling gene therapy and preventative actions. This new knowledge also opens the way for the use of pharmacogenetic information to enhance the efficacy of pharmaceuticals and to avoid toxic reactions. Results: These advances have significant social, legal and ethical implications...

Government Information Quarterly, 2000

Achieving Sustainable E-Government in Pacific Island States, 2017

E-government can facilitate more efficient, transparent government and better communication betwe... more E-government can facilitate more efficient, transparent government and better communication between government and citizens; and in this volume we have been exploring the extent to which it has done so in Pacific Island countries. The chapter initially returns to the objectives of the volume and some of the questions posed in Chap. 1. It summarises the key findings of Chaps. 2– 13, accentuating the evidence of critical factors in e-government success that can be identified from these findings. This includes a discussion of the attributes of sustainability that are identified in the various chapters, and the five criteria of sustainability proposed in Chap. 1. The theoretical frameworks used in the study (Heeks ICT4D 2.0 Manifesto, his ‘design-reality gap’ and his work on E-Government for Development, and the ‘information ecology’ construct applied to e-government by Bekkers and Homberg) are revisited, and the extent to which these contribute to the analysis of e-government in the Pacific Islands examined. In the final sections of the chapter the focus shifts to e-government policy processes and the question of how well policy processes have contributed to some of the successful e-government initiatives outlined in various chapters in the book is addressed. The chapter, and the volume, conclude with some final reflections: acknowledging the achievements of PICs in ensuring that the basic technical, legislative, policy and regulatory infrastructure for e-government are in place; noting the challenges they have faced with their small economies, lack of resources, and the tensions created in balancing development with traditional lifestyles and forms of governance; emphasizing the need for PICs to build on their achievements to date by focusing on sustainable interactive e-government services that meet local contexts and needs, and using technology to enhance communication with citizens. The lessons learned in the study are applicable to all countries seeking to benefit from the application of ICT to make government more efficient, inclusive and accountable and enhance good governance.

Public Administration and Information Technology, 2017

Pacific Island countries are among the countries most vulnerable to climate change and to disaste... more Pacific Island countries are among the countries most vulnerable to climate change and to disaster risks and variability. This chapter discusses lessons learned from selected PICs on the role of e-government in implementing climate adaptation and disaster risk management, with a focus on two separate regional policy drivers for climate change: the 2005–2015 Pacific Islands Framework for Climate Change Adaptation and the 2005–2015 Pacific Disaster Risk Management Framework for Action . The chapter also highlights the transition to a new regional ‘ Framework for Resilient Development in the Pacific : An Integrated Approach to Address Climate Change and Disaster Risk Management 2017–2030. These regional policies are relevant to PIC commitments to the United Nations Framework Convention on Climate Change, the Paris Agreement, the Sendai Framework and the Sustainable Development Goals and PICs use information and communication technologies in early warning systems, adaptation, mitigation and disaster response and recovery initiatives. The challenge for individual PICs has been to establish national policies and programs that made beneficial use of the ICT capabilities available to them to drive the achievements of these policy/framework targets as relevant to their national priorities.

The Journal of Academic Librarianship, 1995

... Speed and accuracy of reshelving of materials 4.290 managers, ing that some of the user group... more ... Speed and accuracy of reshelving of materials 4.290 managers, ing that some of the user groups should 11 37 Extent to which services are free 4.229 instinctively recognize the need for a 12 14 Provision made for disabled users 4.205 broad approach to library effectiveness. ...

Library & Information Science Research, 1994

A report presented to the State Services Commission

Studies in health technology and informatics

New Zealand (NZ) has a rapidly expanding health information technology (IT) development industry ... more New Zealand (NZ) has a rapidly expanding health information technology (IT) development industry and wide-ranging use of informatics, especially in the primary health sector. The New Zealand government through the National Health IT Board (NHITB) has promised to provide shared care health records of core information for all New Zealanders by 2014. One of the major barriers to improvement in IT use in healthcare is the dearth of trained and interested clinicians, management and technical workforce. Health Informatics New Zealand (HINZ) and the academic community in New Zealand are attempting to remedy this by raising awareness of health informatics at the grass roots level via free "primer" workshops and by developing a sustainable cross-institutional model of educational opportunities. Support from the NHITB has been forthcoming, and the workshops start in early 2013. This poster presents the process, development and preliminary findings of this work.

Bulletin of the Medical Library Association, 1997

The medical specialist emerged as a critical gatekeeper in a study of information sources used by... more The medical specialist emerged as a critical gatekeeper in a study of information sources used by family practitioners in New Zealand. Thirty-four practitioners in the Wellington region were interviewed and their responses examined to ascertain the extent to which five criteria influenced their choice of information sources for clinical decision-making. The criteria were availability, searchability, understandability, credibility, and applicability. Of three major information sources investigated (textbooks, colleagues, and medical specialists), textbooks were consulted most frequently but were rated less valuable than colleagues and specialists as a source of information. The medical specialist was identified as the information source that best meets the five criteria. Thus, specialists play an important role in disseminating information to family practitioners. However, female practitioners included in the study were less likely to approach specialists than were their male counter...

2013 46th Hawaii International Conference on System Sciences, 2013

2012 45th Hawaii International Conference on System Sciences, 2012

Library Hi Tech News, 2002