ozi kojek - Academia.edu (original) (raw)
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University of Johannesburg, South Africa
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The aim of this study is to find out the customer's satisfaction with Yemen i Mobile service prov... more The aim of this study is to find out the customer's satisfaction with Yemen i Mobile service providers. Th is study examined the relationship between perceived quality, perceived value, customer expectation, and corporate image with customer satisfaction. The result of this study is based on data gathered online fro m 118 academic staff in public universit ies in Yemen. The study found that the relationship between perceived value, perceived quality and corporate image have a significant positive influence on customer satisfaction, whereas customer expectation has positive but without statistical significance.
The aim of this study is to find out the customer's satisfaction with Yemen i Mobile service prov... more The aim of this study is to find out the customer's satisfaction with Yemen i Mobile service providers. Th is study examined the relationship between perceived quality, perceived value, customer expectation, and corporate image with customer satisfaction. The result of this study is based on data gathered online fro m 118 academic staff in public universit ies in Yemen. The study found that the relationship between perceived value, perceived quality and corporate image have a significant positive influence on customer satisfaction, whereas customer expectation has positive but without statistical significance.