Dr Gajendran A | SRM UNIVERSITY (original) (raw)

Papers by Dr Gajendran A

TIJ's Research Journal of Economics & Business Studies - RJEBS, Oct 29, 2015

Measurement of passengers’ level of satisfaction is too difficult since it is related to the psyc... more Measurement of passengers’ level of satisfaction is too difficult since it is related to the psychological state of mind. An attempt is made in this study to understand the passengers’ attitude and level of their satisfaction on services provided by both public and private sector bus transport industries in Tamil Nadu. In addition to this, a brief report is made about the existing services, delivery of services, how far the passengers using those services and the reasons if any for their preference towards the particular service provider. The main aim of this study is to analyses the demographical factors , level of attitude and relationship between the Passengers’ attitude and level of satisfaction. So that we can improve the existing services of service providers based on the opinion of the passengers who travelled in buses from Chennai Mofussil Bus Terminus (CMBT). Also this study attempts to get the opinion of the passengers about their attitude towards the quality and types of services provided the service providers at appropriate level or not. The researcher also expects that this article persuade many researchers to do further research in the related area and believes that the facts and found points that expressed by him through this research article will be more helpful to the state government, private Omni bus transport operators to upgrade their quality standards of bus transport sector based on the passengers views and opinion.

TIJ's Research Journal of Economics & Business Studies - RJEBS, 2016

The main aim of this research study is to identify the Customers’ Level of satisfaction towards t... more The main aim of this research study is to identify the Customers’ Level of satisfaction towards the service and service quality of Ethio telecom. That is why, the researchers made an attempt on customers’ perception and satisfaction towards the service and service quality of Ethio telecom at Assosa Town. The Questionnaires framed and it was distributed as a tool for collecting data for present research work. Due to time and financial constraints, the total samples collected for this study is 83. The research questionnaire segmented in to 5 divisions, which are Socio economic profile of the customers, variables related to level of satisfaction, Service quality attributes and Cause of customers’ dissatisfaction. Simple random sampling method is used , independent variables and dependents factors are identified by the researchers and SPSS V. 22 used to get appropriate results and the results are properly discussed. Further, suggestions given for improving service and service quality. ...

TIJ's Research Journal of Economics & Business Studies - RJEBS, 2014

Women’s are like Back bone of every human beings life. So it is inevitable for the government and... more Women’s are like Back bone of every human beings life. So it is inevitable for the government and the society to protect , safeguard the rights of women. It is also a prime responsibility of the government to enhance the quality standards of women’s life, and for the upgrading the existing standards of the existing society as well as improving the national economy. Women’s are the foundation and pillars of this world. Women’s empowerment is also contributes more towards the societal development, creation of economic environment. Hence it is too important to analyze, understand the various aspects of Women’s empowerment process. There are several challenges that are now connected with the issues of women’s rights in India. A few of important challenges are discussed in this article. That is the reason behind this present article and made an attempt and tried to provide possible details to the readers to know the basic facts related to Women’s empowerment in India.

TIJ's Research Journal of Economics & Business Studies - RJEBS, 2015

TIJ's Research Journal of Social Science & Management - RJSSM, 2015

This study mainly focusing the Psychological behavior of the passengers’ who use the service prov... more This study mainly focusing the Psychological behavior of the passengers’ who use the service providers called SETC, TNSTC and Private Omni Buses operated at Chennai district to other districts in Tamil Nadu for their mobility. The data collected for this study is from both primary and secondary sources. Primary data collected through research survey questionnaire. The researcher himself collected the data with the assistance of trained people from CMBT bus terminus and Private Omni bus terminus operated at Koyambedu, Chennai. The total duration taken for data collection is 2years,especially during the festival season, summer season, vacation period from April - May, slack season etc., the secondary data collected from the official web sites of SETC and TNSTC , concerned private Omni bus websites too. The required and relevant details collected for this study properly analyzed with the appropriate statistical tools like Factor analysis, Cluster analysis, t-Test, Chi-square test and A...

TIJ's Research Journal of Social Science & Management - RJSSM, 2016

The main purpose of this research paper is to examine the effect of leadership styles on organiza... more The main purpose of this research paper is to examine the effect of leadership styles on organizational performance in Benishangul Gumuz Regional State Bureaus. The study covers all employees who working in five regional bureaus and91 respondents were drawn from all bureaus by using disproportional stratified sampling technique. From the leadership types, three independent variables were identified and it considered being the factors which creates more effect on organizational performance such as laissez-faire leadership styles, transactional leadership style and transformational leadership style. In order to test whether these variables regulate the performance of organizations or not, the multiple regressions was employed which is feasible model when there is more than one independent variable. At last, it was found that all factors are most predominant in the estimate of organizational performance. In general, this research study revealed that the organizational performance of bu...

Measuring customer’slevel of satisfaction is too difficult since it is related to the psychologic... more Measuring customer’slevel of satisfaction is too difficult since it is related to the psychological state of mind. An attempt is made to understand the customer’sattitude and their level of satisfaction on services provided by CBE at Assosa. In addition to this, a brief report is made about the existing services, delivery of services, how far the customers using those services and the reasons if any for their preference towards the particular service provider.The main aim of this study is to analyses the demo-graphical factors,level of attitude and relationship between the customer’s attitude, mind set and level of satisfaction. So that we can improve the mindset of the existing customers and existing services of service providers based on the opinion given by CBE Customers towards the quality and types of services provided the service providers to the reasonable extent or not. The researcher also expects that this article persuade many researchers to do further research in the rela...

Stress for workforce of any organization has received increasing attention in the literature. Imp... more Stress for workforce of any organization has received increasing attention in the literature. Important official and administrative, societal and political factors and its changes have creating a lot of impact on the role and responsibilities of workers. Most of the authors and writers suggesting that the managing work spot stress is a highly difficult task for any one. This main aim of this article is to identify the causes of work spot stress, reasons behind the occurrence of the work spot stress, identifying the ways in which the stress related factors are to be handled, how to make the minds of workforce to feel easy and to reduce their level of stress. Some of the existing reviews are also taken for this study , relevant hypothesis were also tested to conclude certain possible ways to reduce stress.

This research mainly concentrating on Pre-travel expectations of the passengers’ is the main caus... more This research mainly concentrating on Pre-travel expectations of the passengers’ is the main cause of passenger’s level of satisfaction. The researcher collected primary data for this study through the research questionnaire and also from secondary sources such as newspapers, magazines, government annual reports and official websites of SETC, TNSTC and Private Omni buses. The researcher, by himself collected the data with the assistance of trained people at CMBT bus terminus and Private Omni bus terminus operated at Koyambedu, Chennai. The total duration taken for data collection is around two years, the data collection carried out during festival season, summer season, vacation period, slack season. The collected data properly analyzed with the help of appropriate statistical tools like Factor analysis, Cluster analysis, t-Test, Chi-square test and ANOVA to justify assumptions. Totally 10 pre travel expectations related variables are identified and by principal component method , t...

Nowadays huge competition is there in all kinds of business sectors. However, the various service... more Nowadays huge competition is there in all kinds of business sectors. However, the various service sectors need to be concentrated more in satisfying their customers. The business sectors have to give more attention towards their competitor’s business operations. Preferably the service sector should understand the fundamental and adequate needs, wants, attitude, behaviour, taste and preferences of their customers. Out of all Service sectors, Airlines service is one of the familiar sector and most important transportation business for all countries and nowadays they are suffering a lot because of high cost of maintenance, Providing adequate Security, providing enough and satisfactory salary to their working personnel, satisfying their passengers’ and also there is a force to face huge competition to safeguard their survival in airline sector. Airline service sectors have to believe and concentrate to satisfy their customers at the optimal level to promote their business and to retain ...

There may be a belief towards Job performance of employees of public organizations at Ethiopian R... more There may be a belief towards Job performance of employees of public organizations at Ethiopian Regional state bureaus is purely lacking and ineffective. but there is no proper measurement taken by the previous researches to identify employees job performance is government office adequatly.Therefore , this study is intended or tries to examine the factors which determines employees’ job performance in Amahara National Regional State bureaus. The study encompasses six organizations believing that these six organizations represent all regional bureaus in the region and 287 respondents were drawn from six bureaus as a sample by using proportional stratified sampling. Three independent variables were considered to identify the impact or effect on job performance. Such variables are Work engagement, Organizational justice and Public Service Motivation. The Statistical analysis conducted by statistical package for social science (SPSS) version 20 was used to conclude the facts. In order...

Nowadays new technologies like Internet, Viber, Skype , Facebook and etc. built a huge social net... more Nowadays new technologies like Internet, Viber, Skype , Facebook and etc. built a huge social network , transferring information in a faster manner. Because of these advanced technologies, the customers are able to get enough Societal, Banking related awareness, details in a very easy manner. It enables the general public and bank customers to get enormous and adequate knowledge towards the current affairs and in banking sectors too. It’s also increasing the habit of people to search all kinds of information’s including the banking sectors and its advanced services too. It leads the customers to take quick and clear decisions without any hesitation to select banking services. On the other hand both private and government banks are trying to increase their financial capacity, Customers and Customers level of satisfaction and Customer retention, Customer Service. In spite of this much of efforts of the banks and its services, still banks are struggling to retain their customers. Becau...

Tij S Research Journal of Commerce Behavioural Science Rjcbs, Dec 31, 2013

Tij S Research Journal of Social Science Management Rjssm, Nov 29, 2013

An investment is a commitment of funds saved from continuous consumption in the hope that some pr... more An investment is a commitment of funds saved from continuous consumption in the hope that some profit will be obtained in the future. This study examines stock market perceptions. Above all, listen carefully to risks and general information. This research helped investors become obsessed with investment awareness before entering the stock market. This study is based on primary data collected from Tamil Nadu stock market investors.For data collection, a standard questionnaire was used. This study was used Confirmatory factor analysis to test the reliability of the questionnaire.This paper has been applied to statistical software for IBM SPSS AMOS 23.

Research Paper Published in Scopus Journal , 2021