Analytical Study of Outpatient Satisfaction in Labuang Baji Regional Public Hospital Makassar (original) (raw)
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One significant effort to increase Indonesia's health sector competitiveness is to improve health services' quality. Efforts to improve the quality of health services are challenging because health services are carried out starting from the sub-health center, main health center, and hospital. These health facilities must provide full service to patients to feel well served. This study aimed to analyze the relationship between the quality of health services and patient satisfaction at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency. This research method uses a quantitative descriptive-analytic approach with a correlational type of research. The data analysis technique uses the chi-square statistic test. This research was conducted at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency, with a total sample of 124 respondents. The study results showed that 46 respondents (63.9%) stated that the service quality was excellent and satisfied with the services at the Labanan Public Health Center. In comparison, 23 respondents (44.2%) stated that the service quality was excellent and dissatisfied. Meanwhile, 26 respondents (36.1%) noted that the quality of service was not good. Still, they were satisfied with the quality of service at the Labanan Public Health Center. Twenty-nine respondents (55.8%) said the service quality was not good. From the results of statistical tests (p-value = 0.008 <0.05).
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PATIENT SATISFACTION IN PRIVATE HEALTH FACILITIES OF KHOST PROVINCE
Rational: The country has increasingly developed its healthcare services in response to patient needs over recent decade particularly private health sector, but the quality of services which is provided by private sector has never been assessed systematically in the country. Patient satisfaction is one of the essential indicators for healthcare service improvement. From that view, the patient satisfaction survey is an instrument in monitoring health care delivery of a hospital in relation to cost and services. Specifically, outpatient department is the first-line healthcare consultation service that comes in contact with the patients. Therefore, the quality of care will indicate the quality of service of the hospital as perceived by the patients regarding various factors. Limited or no study has been conducted to show patient satisfaction in private health service delivery system in Afghanistan, therefore, it is very important to conduct this study. Objective: To understand the level of patients? satisfaction in private health care services, to determine the quality of health care services in private health care services and to identify patients? perception regarding health care services in private health sector. Method: Cross-sectional study with Mix method (Quantitative and Qualitative) the sample size is384 and the study conducted in Khost province of Afghanistan in a private hospital by the name of Qadari Hospital.it is the only known and well equipped private 70 beds hospital in the province. Population: The Study populations were those people who were coming to Qadari Hospital. It included both urban and rural population. Time Frame: The study took24 weeks from the start to the preparation of the first draft report. Results: Out of 384 participants 219 (57.03%) were male and 165 (42.97%) were female. Minimum age of study participants was 1 month and maximum was 86 years. Out of 384 participants 56 (14.58%) were most satisfied from waiting in the waiting room, 237 (61.72%) were satisfied, 88 (22.92%) were not satisfied and 3 (0.78%) were much dis-satisfied as showed in the following graphs: Conclusion and Recommendation: This study showed higher clients? satisfaction level in the health facilities. Clients were more satisfied
International Journal of Sciences: Basic and Applied Research, 2016
This research has a purpose to identify the effect of service quality with the indicators of: tangible, reliability, assurance, responsiveness, and empathy toward the satisfaction of the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang. This research applies a technique of Non-Probability Sampling. The numbers of sample are 100 respondents from the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang by an approach called accidental sampling. The data collecting was taken by a closed questionnaire method by using likert scale. Based on the findings of the research, it is known that there are several effects of service quality toward the patients’ satisfaction with regression equality as follow: Y = 0,152 X1 + 0,089 X2 + 0,337 X3 - 0,052 X4 + 0,328 X5. According to the statistical analysis data, the indicators of this research are valid and its variable is also reliable. The individual sequence of eve...
SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA
IAEME PUBLICATION, 2020
Background: The dissatisfaction of patients is the gap between the patient’s expectation and service performance perceived by the patient at the time of service. A preliminary study shows that 7 (35%) out of 20 patients visiting the outpatient department of the B hospital were dissatisfied with the outpatient services of the B hospital. The objective of the present study is to find the effect of service quality and outpatient factors on their dissatisfaction at the B hospital. Material and method: The research design of the present study is analytic quantitative research with the design type of analytic cross-sectional study. Based on the analytic cross-sectional study, the sample size is 200 patients visiting the outpatient department of the B hospital subsequently. Data collection through a structured interview using a questionnaire containing close-ended questions. The researchers analyze univariate, bivariate, and multiple logistic regression. Result: Among 9 independent variables, 4 independent variables have a causal relationship with outpatient satisfaction at the B hospital: Without payment to the hospital through health insurance, slow responsiveness, ungood tangible, and ungood empathy affect outpatient's dissatisfaction. Conclusion: The hospital management should enhance outpatient satisfaction by organizing the Team to discuss and improve slow responsiveness, ungood tangible hospital and health workers, and ungood empathy of physicians and nurses, and other health workers especially to the outpatients without payment to the hospital through health insurance at the B hospital. Based on the recommendation, suggestions are developed.
Background and aim: Patient’s satisfaction is a central element in the evaluation of health care services and it's an important indicator for measuring the quality of services and regarded as a component of performance improvement. The aim of present research was to measure patients’ satisfaction about health services in Zakho's hospital. Methodology: Descriptive study was conducted in Zakho's hospital. 248 patients were selected from Zakho general hospital, maternity hospital and emergency hospital in Zakho city which are the only hospitals that can receive inpatients in discrete. A validated questionnaire was used to measure patients’ satisfaction about health services by interviewing them on day of discharge. Results: the results of present study in Zakho’s hospitals (Zakho General Hospital, Emergency Hospital and Maternity Hospital) showed moderate level of satisfaction with health services that provided to them as overall results were (3.56 out of 5). With highest level of satisfaction in Zakho general hospital and lowest level in emergency hospital. Conclusion: the results indicate the need for further efforts should spend to overcome weakness and barriers for provision of better quality of services and enhance better satisfaction. the results also suggest that serious and effective pains are necessary to increase patient's satisfaction in Emergency hospital. Keywords: Inpatients Satisfaction, Health Service, Zakho Governmental Hospital